NCCS Ticketing System

Access and Overview

Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an open ticket. Subscribing to a Global ticket Searching closed and open tickets. Searching the Knowledge Base

PowerPoint Overview

The NCCS ticketing system is the COTS application, FootPrints, by Numara software.

Users may access FootPrints via the following URL: www.nccs.nasa.gov/internal/footprints

FootPrints uses a dual factor authentication (RSA SecurID and password).

FootPrints by Numara

RSA SecurID Login

FootPrints Login

User Home Screen

Creating a New Ticket

New Ticket Screen

New Ticket Templates

Viewing a Ticket

Updating a Ticket

Ticket Update Screen

Special Ticket States

Adding an Attachment

Subscribing to a Global Ticket

Ticket Search

Searching the Knowledge Base

Knowledge Base Results

Knowledge Base Solution

Questions