navara plumbing
DESCRIPTION
Navara offers superior service management for companies who install, service, and maintain equipment. The engineer receives the job complete with all relevant information on his PDA. The scheduler immediately receives information from the engineer about the status of the assignment. Once the job has been finished the engineer simply indicates this in his PDA, including the signature of the customer. All the information needed for an invoice is immediately available.TRANSCRIPT
I WANT TO REDUCE THE AMOUNT
OF TIME IT TAKES TO
INVOICE MY CUSTOMERS
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Do you recognize this?
You want…..… your field engineers to have a ll the information at hand to do their job
… real time information and no manual administration of receipts and notes
… improved cash flow, because billing is real time
… a clear understanding of the actual status of the activities
… to provide the end customers a professional looking process
… immediate and complete scheduling of new assignments
… sales opportunities are passed real time to the sales department
Then Navara is the solution for you!
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The Navara Plumbing solution
Mobile Software solution
Runs on mobile devices like Blackberry, PDA etc
Flexible, can be adapted to your companies needs
Scalable, can grow with your company
Easy to implement
Rapid return on investment
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LETS TAKE A LOOK AT HOW NAVARA CAN IMPROVE YOUR
WORKFLOW
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Customer informationNo mistakes regarding where to go
Integration with navigation possible
More efficient planning and routing
Safer: no reading from notes in the car
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Issue descriptionNo mistakes possible on the issue description
Integration with solution database possible
Customer history at hand
Fields of expertise of colleagues at hand
Issue selected based on field engineer skills
Better planning
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Doing the jobHigher quality
Better time and material administration and material replenishment
Engineer can concentrate on his job, less boring paperwork to fill in
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Administrate the job
Benchmarking possible / management information
Better control on time management
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Customer validation
Real time billing
Direct validation (signature capture)
No paperwork
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Job completionEfficient administration of a ll information and issues
Efficient follow up on possible open issues/ next steps
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Get a new assignment
Faster back in business
Less inefficient communication
Less mobile communication costs
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NAVARAIN ACTION
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The engineer receives the ticket on his PDA from the office. He has all the customer information and a summary of the problem at hand. He has the option to accept or reject the call. The update is send back to the office.
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After the engineer accepts the ticket, he gets more information about the problem.
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The engineer starts his job. The forms on the PDA follows the workflow.
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In the box "Solution Description" the engineer fills in his activities for the invoice but also to feed the solution database for co-workers.
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The box "comments" in this case is used as extra information. It will not be visible for the customer on the invoice.
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After the engineer completed the job, the customer can validate the activities
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And can get a copy by email.
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The ticket is closed and synchronized with the office application. The engineer is ready to get a new assignment.
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More Information
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How does it work?Pre-defined solutions for your industry
Integration with your existing back office
Full service solution, including implementation, hardware, support and maintenance
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What is the Financial investment?Investment can be less than $ 1.50 per field engineer per day!
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Next stepsVisit our website:http:/ / plumbing.navara.com
Call Rodney Bean at 404 399 9536
Fill in the contact form
Subscribe to our next webinar
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