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ew Distributor Training (NDT)

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Page 1: N aeng ndt_apr2010

New Distributor Training (NDT)

Page 2: N aeng ndt_apr2010

Training InstructionTraining Instruction

• This training is in a PowerPoint format. It can be viewed as a slide show in PowerPoint.

• You may also print the slides as Note pages format to view the training notes at the bottom of some slides. (Trainers copies)

• You may also print the slides as handouts with 3 slides per page and an area for notes, Make the order of print as horizontal. (Student copies)

• Please review TRAINER’S NOTES prior to teaching this class.

• This training is in a PowerPoint format. It can be viewed as a slide show in PowerPoint.

• You may also print the slides as Note pages format to view the training notes at the bottom of some slides. (Trainers copies)

• You may also print the slides as handouts with 3 slides per page and an area for notes, Make the order of print as horizontal. (Student copies)

• Please review TRAINER’S NOTES prior to teaching this class.

Page 3: N aeng ndt_apr2010

Three Required TrainingsThree Required Trainings

• New Distributor Training (NDT) 3-4 hours• Who are we?• Terminology• Requirements

• Basic Five (B5) 3-4 hours• The fundamentals of building an

UnFranchise Business.

• Executive Coordinator Certification Training (ECCT) 6-8 hours• Demonstrated knowledge of the above content.• Demonstrated knowledge of policy and procedures.

• New Distributor Training (NDT) 3-4 hours• Who are we?• Terminology• Requirements

• Basic Five (B5) 3-4 hours• The fundamentals of building an

UnFranchise Business.

• Executive Coordinator Certification Training (ECCT) 6-8 hours• Demonstrated knowledge of the above content.• Demonstrated knowledge of policy and procedures.

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Business Support Tools & Training

Page 5: N aeng ndt_apr2010

Founded in 1992, ma is a Product Brokerage and Internet Marketing company that specializes in One-to-One Marketing.Founded in 1992, ma is a Product Brokerage and Internet Marketing company that specializes in One-to-One Marketing.

Page 6: N aeng ndt_apr2010

marketamericaA Product Brokerage CompanyA Product Brokerage Company

• Identifies the latest market-driven products

• Eliminates the burden of manufacturing• Moves with the marketplace• Does not rely solely on the sales of any

one product or service

• 2,500 exclusive products and services• Access to multibillion-dollar markets

Market America’s Mall Without Walls®

®

Page 7: N aeng ndt_apr2010

marketamericaMultibillion-Dollar MarketsMultibillion-Dollar Markets

Health & NutritionAnti-AgingCosmeticsPersonal CareWeight

Management

Home & GardenPet CareTelecommunicatio

nsInternetAuto Care

®

Page 8: N aeng ndt_apr2010

Exclusive ma BrandsExclusive ma Brands

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Customize a business based

on your interests and

goals

University conceptUniversity concept

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marketamericaAn Internet Marketing CompanyAn Internet Marketing Company

The Web Portal combined with Market America’s people power provides the most efficient and friendliest experience found anywhere on the Internet.

®

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The Web PortalThe Web Portal• Unlimited Shopping

• Hundreds of Exclusivema Brands and Products

• Custom Nutrition Services

• Travel• Gift Cards & Certificates

• Program

• E-mail, Blogs, Video,ma TV, ma Newsstand

• News, Weather, Sports• Entertainment• Social Networking

• Thousands of Partner Stores

• Quick, Accurate Product & Content Search

Page 12: N aeng ndt_apr2010

Millions of products and services…Millions of products and services…

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Get Paid to ShopGet Paid to Shop

• Earn up to 25 percent cash back for purchasing Market America branded products and those from our Partner Stores where you see the ma Cashback logo.

• Earn .5 percent on referral purchases forever

Page 14: N aeng ndt_apr2010

marketamerica

One-to-One MarketingOne-to-One Marketing

• New paradigm• People hate to be sold, but love to buy• Building share of customer: providing a greater

variety of products to a small portfolio of customers

• Match people to products and products to people

• High-tech & high-touch• Giving customers exactly what they want

Creating the Economy of the Future

ma will be to One-to-One Marketing what McDonalds is to franchising and what Microsoft is to computerization.

®

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The following information provides fundamental knowledge required to

ensure Qualified Individuals can successfully attain Financial

Independence by implementing

The following information provides fundamental knowledge required to

ensure Qualified Individuals can successfully attain Financial

Independence by implementing

The UnFranchise®

Business Development SystemThe UnFranchise®

Business Development System

Page 16: N aeng ndt_apr2010

Headquartered in Greensboro, North CarolinaHeadquartered in Greensboro, North Carolina

Market America’s mission is to provide a system for entrepreneurs to create an ongoing income, while providing consumers worldwide with a better way to shop. Through revolutionary technology and the power of people, we are creating the economy of the future.

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Approximately every 10-20 years, a new marketing system emerges as a better way of distributing products to the end consumer.

Approximately every 10-20 years, a new marketing system emerges as a better way of distributing products to the end consumer.

marketamerica

®

Page 18: N aeng ndt_apr2010

The UnFranchise® Business

Key Terms and Definitions

The UnFranchise® Business

Key Terms and Definitions

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ApplyApply

UnFranchise Owner (Independent Distributor)

• Subscription Fee• Buy product at Distributor Cost

and earn gross retail profit

• Participate in the Management Performance Compensation Plan (MPCP) and earn commissions

Sales Representative

• No Cost• Buy product at

Distributor Cost and earn gross retail profit

Page 20: N aeng ndt_apr2010

ApplyApply

Business Development Center (BDC)

• Your place of business in the computer system at Market America.

• Identified by your nine digit Distributor I.D. followed by a three digit extension. Example: 123456789-001

• The banks for BV and IBV are located here.

Page 21: N aeng ndt_apr2010

Single Entry (1 BDC) – Created by submitting an application with the subscription fee.• No initial order is required• An upgrade to a Master UnFranchise Owner Entry (3

BDCs) is not permitted

Master UnFranchise® Owner Entry (3 BDCs) – Created by submitting an application with the subscription fee and an accompanying order for at least 300 BV of product or services.• 200 BV placed in extension 001,

A minimum of 50 BV placed in extension 002, and a minimum of 50 BV placed in extension 003.

Single Entry (1 BDC) – Created by submitting an application with the subscription fee.• No initial order is required• An upgrade to a Master UnFranchise Owner Entry (3

BDCs) is not permitted

Master UnFranchise® Owner Entry (3 BDCs) – Created by submitting an application with the subscription fee and an accompanying order for at least 300 BV of product or services.• 200 BV placed in extension 001,

A minimum of 50 BV placed in extension 002, and a minimum of 50 BV placed in extension 003.

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Master UnFranchise® Owner EntryMaster UnFranchise® Owner EntryEnables you to leverage your efforts by opening multiple BDCs from the beginning

Single EntrySingle Entry

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CreateCreateBusiness Volume (BV) andIncentive Business Volume (IBV)

• Business Volume (BV) is the unit value (points) assigned to exclusive ma-branded products

• Incentive Business Volume (IBV) is the unit value (points) assigned to any of our Partner Store brands

• BV and IBV are used to calculate commissions

Page 24: N aeng ndt_apr2010

CreateCreate

• Personal Use• Retail Sales• Merchandising Systems

– Web Portal– Catalogs– Product Cards

Ways to create BV and IBV:

• Transfer Buying/AutoShip• One-to-One Marketing

– Building Share of Customer

Page 25: N aeng ndt_apr2010

Personal Business Volume (PBV) • All BV is PBV for the BDC it is placed in.

• PBV does not accrue in the banks of the BDC in which it is placed

• Initially used to qualify a BDC• Used for quarterly PBV requirements• Used to exercise the Monthly Accrual Option

Group Business Volume (GBV) • All PBV flows up and counts as GBV in the banks of all

Qualified BDCs it flows through.

• GBV is used to calculate Commissions and bonuses

Personal Business Volume (PBV) • All BV is PBV for the BDC it is placed in.

• PBV does not accrue in the banks of the BDC in which it is placed

• Initially used to qualify a BDC• Used for quarterly PBV requirements• Used to exercise the Monthly Accrual Option

Group Business Volume (GBV) • All PBV flows up and counts as GBV in the banks of all

Qualified BDCs it flows through.

• GBV is used to calculate Commissions and bonuses

Page 26: N aeng ndt_apr2010

Distributor Cost – • What you pay for products and services.

Suggested Retail Price – • What the company suggests for retailing products, goods,

and services based on fair market value.

• A Distributor may charge more or less than Suggested Retail Price

• The Company will charge the Distributor sales tax based on suggested retail if the Distributor is not registered for sales tax

Distributor Cost – • What you pay for products and services.

Suggested Retail Price – • What the company suggests for retailing products, goods,

and services based on fair market value.

• A Distributor may charge more or less than Suggested Retail Price

• The Company will charge the Distributor sales tax based on suggested retail if the Distributor is not registered for sales tax

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QualifyQualifyAccumulate 200 BV to qualify your Business Development Center (BDC) which opens both your left and right BV and IBV banks

• Once your Business Development Center has been qualified it will begin to accrue Business Volume (BV) and Incentive Business Volume (IBV)

• The sooner you qualify, the sooner you will be eligible to earn commissions and bonuses!

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Start Date • The date when an application is entered at Market America and an

Independent Distributor is created in the database.

• Used to determine if an Annual Renewal is required in the first year or not

• Acts as the Q-Date for Sales Representatives

Qualification Date (Q-Date) • A Distributor’s Q-date is the Friday of the week in which the Distributor’s

initial BDC became Qualified.

• This is the date for which both monthly and quarterly requirements are based

• This date will never change as long as a Distributor remains Active

Start Date • The date when an application is entered at Market America and an

Independent Distributor is created in the database.

• Used to determine if an Annual Renewal is required in the first year or not

• Acts as the Q-Date for Sales Representatives

Qualification Date (Q-Date) • A Distributor’s Q-date is the Friday of the week in which the Distributor’s

initial BDC became Qualified.

• This is the date for which both monthly and quarterly requirements are based

• This date will never change as long as a Distributor remains Active

Page 29: N aeng ndt_apr2010

Quarter

For Qualified Distributors • Based on the Distributor's Q-date; also called a “three-Q-

date period.”

For Sales Representatives And Unqualified Distributors • Based on the Start date; also called a “three-start-date

period.”

• Periods:• Begins on the Saturday following an anniversary date• Ends on the Friday following an anniversary date three

months later• The next quarter begins the next day (Saturday)

Quarter

For Qualified Distributors • Based on the Distributor's Q-date; also called a “three-Q-

date period.”

For Sales Representatives And Unqualified Distributors • Based on the Start date; also called a “three-start-date

period.”

• Periods:• Begins on the Saturday following an anniversary date• Ends on the Friday following an anniversary date three

months later• The next quarter begins the next day (Saturday)

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Page 31: N aeng ndt_apr2010

ActivateActivatePersonally sponsor and place one qualified Independent Distributor in your left organizationand one qualified Independent Distributor in your right organization

Page 32: N aeng ndt_apr2010

Active Independent Distributor • There are three requirements to remain “Active”:

1. Have a current Quarterly Sales Report (Form 1000) on file• Must submit a Form 1000 each quarter• At least two retail receipts totaling $200 in sales must

accompany the Form 1000

2. Have placed minimum quarterly PBV amounts• 150 PBV in any of your BDCs

3. Have a current subscription (Annual Renewal Form)• Renewal of your subscription is required each year• If your Start Date is July 31 or earlier of the current year,

must renew by December 31 of that year• If your Start Date is August 1 or later of the current year,

no need to renew until December 31 of the following year.

Active Independent Distributor • There are three requirements to remain “Active”:

1. Have a current Quarterly Sales Report (Form 1000) on file• Must submit a Form 1000 each quarter• At least two retail receipts totaling $200 in sales must

accompany the Form 1000

2. Have placed minimum quarterly PBV amounts• 150 PBV in any of your BDCs

3. Have a current subscription (Annual Renewal Form)• Renewal of your subscription is required each year• If your Start Date is July 31 or earlier of the current year,

must renew by December 31 of that year• If your Start Date is August 1 or later of the current year,

no need to renew until December 31 of the following year.

Page 33: N aeng ndt_apr2010

MPCP Management / SupervisoryResponsibilities

MPCP Management / SupervisoryResponsibilities

• Distributors are paid commissions for managing, training, supplying, supporting, and motivating their organizations to produce retail sales volume.

• Management / Supervisory responsibilities under the MPCP guidelines are listed in Chapter 12 Sec 1. Failure to perform the management responsibilities is grounds for corrective action by the company.

• Distributors are paid commissions for managing, training, supplying, supporting, and motivating their organizations to produce retail sales volume.

• Management / Supervisory responsibilities under the MPCP guidelines are listed in Chapter 12 Sec 1. Failure to perform the management responsibilities is grounds for corrective action by the company.

Page 34: N aeng ndt_apr2010

Sponsor

• The Independent Distributor who introduced you to the business as indicated on your application.

Placement

• Where a BDC is located in the Market America genealogy.• Specified on the application by the new Distributor’s

Sponsor• Also referred to as linkage• A BDC may only be placed on the left or right side of

another BDC where no BDC currently exists (open placement).

Sponsor

• The Independent Distributor who introduced you to the business as indicated on your application.

Placement

• Where a BDC is located in the Market America genealogy.• Specified on the application by the new Distributor’s

Sponsor• Also referred to as linkage• A BDC may only be placed on the left or right side of

another BDC where no BDC currently exists (open placement).

Page 35: N aeng ndt_apr2010

Sponsorship vs. PlacementSponsorship vs. Placement

Example: You personally sponsored Tom, Sue and Dr. Jones. Although Dr. Jones is personally sponsored by You, notice her placement is on

the left side of Chris’s Business Development Center

Example: You personally sponsored Tom, Sue and Dr. Jones. Although Dr. Jones is personally sponsored by You, notice her placement is on

the left side of Chris’s Business Development Center

Page 36: N aeng ndt_apr2010

Caused by incorrect placement information on the application.

• To correct linkage, use the “Placement Linkage Correction” Form found in the ‘Downloads’ area under ‘Administration’

• Q-Date is not determined until the linkage is corrected

Caused by incorrect placement information on the application.

• To correct linkage, use the “Placement Linkage Correction” Form found in the ‘Downloads’ area under ‘Administration’

• Q-Date is not determined until the linkage is corrected

Unlinked Distributors and Business Volume

Page 37: N aeng ndt_apr2010

Teach, Manage & Support OthersTeach, Manage & Support Others•Teaching your newly sponsored Distributors to do what you are doing multiplies your efforts

•Teach them how to Apply, Create, Qualify and Activate

•People lead to people

•People lead to more people

•BV & IBV are generated as your organization expands

•Managing your organization increases your potential for income and growth

Page 38: N aeng ndt_apr2010

System Search

System Search

The system searches for BV & IBV to infinityThe system searches for BV & IBV to infinity

Page 39: N aeng ndt_apr2010

Commission

• Dollars earned for accrued GBV & GIBV totals in Activated BDCs.

Management Performance Compensation Program (MPCP)

• A Distributor must be Qualified, Active, and Activated to be eligible to earn commissions.

• If a given GBV level is reached on the left and right of a BDC which is not Activated, that Commission is forfeited

Commission

• Dollars earned for accrued GBV & GIBV totals in Activated BDCs.

Management Performance Compensation Program (MPCP)

• A Distributor must be Qualified, Active, and Activated to be eligible to earn commissions.

• If a given GBV level is reached on the left and right of a BDC which is not Activated, that Commission is forfeited

Page 40: N aeng ndt_apr2010

Incentive Business Volume Compensation Program (IBVCP)

• A Distributor must be Qualified, Active, and Activated to be eligible to earn commissions.

• The Distributor must have at least 1 Preferred Customer ordering at least 1 BV-product per quarter through the Distributor’s Web Portal, AutoShip, or other Market America sites (for example, maMyWorld, Mini Websites) by the Distributor’s 3-month Q-date.

• Each of the Distributor’s Preferred Customers may satisfy this requirement one time only.

• If this requirement is not met when commissions are earned, then the Distributor will receive a courtesy letter from Market America informing the Distributor that the Distributor’s commission check will be held for four consecutive weekly commission cycles from the week the check would have otherwise been mailed, and if the requirement has still not been met by the end of this hold period, the check will be forfeited.  If the requirement is met by this time, the Distributor will be deemed to have satisfied the requirement for the prior quarter only. 

• If a given GBV level is reached on the left and right of a BDC which is not Activated, that Commission is forfeited

Incentive Business Volume Compensation Program (IBVCP)

• A Distributor must be Qualified, Active, and Activated to be eligible to earn commissions.

• The Distributor must have at least 1 Preferred Customer ordering at least 1 BV-product per quarter through the Distributor’s Web Portal, AutoShip, or other Market America sites (for example, maMyWorld, Mini Websites) by the Distributor’s 3-month Q-date.

• Each of the Distributor’s Preferred Customers may satisfy this requirement one time only.

• If this requirement is not met when commissions are earned, then the Distributor will receive a courtesy letter from Market America informing the Distributor that the Distributor’s commission check will be held for four consecutive weekly commission cycles from the week the check would have otherwise been mailed, and if the requirement has still not been met by the end of this hold period, the check will be forfeited.  If the requirement is met by this time, the Distributor will be deemed to have satisfied the requirement for the prior quarter only. 

• If a given GBV level is reached on the left and right of a BDC which is not Activated, that Commission is forfeited

Page 41: N aeng ndt_apr2010

Monthly BV Accrual Option

Gives Distributors the ability to continue to accrue GBV month to month (12-month rolling accrual)

• Must maintain a subscription to the UFMS

• Must assign a minimum amount of PBV to their BDC-001 each month• Distributor – 50 PBV• Coordinator – 100 PBV• Executive Coordinator and Higher – 150 PBV

Monthly BV Accrual Option

Gives Distributors the ability to continue to accrue GBV month to month (12-month rolling accrual)

• Must maintain a subscription to the UFMS

• Must assign a minimum amount of PBV to their BDC-001 each month• Distributor – 50 PBV• Coordinator – 100 PBV• Executive Coordinator and Higher – 150 PBV

Page 42: N aeng ndt_apr2010

Monthly IBV Accrual Option

Gives Distributors the ability to continue to accrue GIBV month to month (24-month rolling accrual)

• Completion of Getting Started Wizard (one time only).

• Set up maChatterbox Account.

• Sign up for maBlog, FashionCents, and maMyWorld to receive latest email updates.

• Set your Web Portal as your Home Page.

• Must maintain a subscription to the UFMS

Monthly IBV Accrual Option

Gives Distributors the ability to continue to accrue GIBV month to month (24-month rolling accrual)

• Completion of Getting Started Wizard (one time only).

• Set up maChatterbox Account.

• Sign up for maBlog, FashionCents, and maMyWorld to receive latest email updates.

• Set your Web Portal as your Home Page.

• Must maintain a subscription to the UFMS

Page 43: N aeng ndt_apr2010

Monthly IBV Accrual Option (cont.)

Gives Distributors the ability to continue to accrue GIBV month to month (24-month rolling accrual)

• Must assign a minimum amount of PIBV to their BDC-001 each month to accrue GIBV• Level 1 (Distributor who has not received any IBV

commission check) – 10 IBV• Level 2 (Distributor who has received $300 IBV commission

check) – 20 IBV• Level 3 (Distributor who has completed one commission

cycle and received $600 [5000/5000] IBV commission check) – 30 IBV

• Must PERSONALLY purchase $50, per month by your Q-Date, from Partner Stores on your Web Portal and/or maMyWorld using your Distributorship’s Personal PC ID #.

• Must generate a minimum of 50 BV of maBranded product sales to PC’s through your Web Portal and/or AutoShip monthly by your Q-Date.

Monthly IBV Accrual Option (cont.)

Gives Distributors the ability to continue to accrue GIBV month to month (24-month rolling accrual)

• Must assign a minimum amount of PIBV to their BDC-001 each month to accrue GIBV• Level 1 (Distributor who has not received any IBV

commission check) – 10 IBV• Level 2 (Distributor who has received $300 IBV commission

check) – 20 IBV• Level 3 (Distributor who has completed one commission

cycle and received $600 [5000/5000] IBV commission check) – 30 IBV

• Must PERSONALLY purchase $50, per month by your Q-Date, from Partner Stores on your Web Portal and/or maMyWorld using your Distributorship’s Personal PC ID #.

• Must generate a minimum of 50 BV of maBranded product sales to PC’s through your Web Portal and/or AutoShip monthly by your Q-Date.

Page 44: N aeng ndt_apr2010

How Commissions are earnedHow Commissions are earned

1,200 total BV from your left and right = $300 | 1,200 total IBV from your left and right = $300

2,400 total BV from your left and right = $300 | 2,400 total IBV from your left and right = $300

3,600 total BV from your left and right = $300 | 3,600 total IBV from your left and right = $300

5,000 total BV from your left and right = $600 | 5,000 total IBV from your left and right = $600

1,2002,4003,6005,000

1,2002,4003,6005,000System

SearchSystem Search

Page 45: N aeng ndt_apr2010

Management Bonus

• $600 bonus paid for demonstrating management and growth.

• In the same week that a BDC earns a Commission check for reaching the 5000/5000 GBV pay out criteria, a BDC on the left side and a BDC on the right side each earn Commission checks for reaching the 5000/5000 GBV pay out criteria.

• Also called a “Triple Flush”

Management Bonus

• $600 bonus paid for demonstrating management and growth.

• In the same week that a BDC earns a Commission check for reaching the 5000/5000 GBV pay out criteria, a BDC on the left side and a BDC on the right side each earn Commission checks for reaching the 5000/5000 GBV pay out criteria.

• Also called a “Triple Flush”

Page 46: N aeng ndt_apr2010

How Bonuses are earnedHow Bonuses are earned

Every time you and any BDC in your left sales organization plus any BDC in your right sales organization completes the BV commission cycle

in the same week, you receive a management bonus of $600!

Page 47: N aeng ndt_apr2010

• Gives a Distributor the ability to place another BDC in their

organization.

• Earned when a BDC earns the check for reaching the 5000/5000 pay level the first time

• Only awarded once per BDC

• Must be placed according to policy

• Gives a Distributor the ability to place another BDC in their

organization.

• Earned when a BDC earns the check for reaching the 5000/5000 pay level the first time

• Only awarded once per BDC

• Must be placed according to policy

Re-Entry

Page 48: N aeng ndt_apr2010

Re-EntryOpen additional Business Development Centers to increase your commissions

Page 49: N aeng ndt_apr2010

• Selling more products to fewer people is more efficient and more profitable than the time-honored mass marketing rules of pitching products to the greatest number of people.

• Establishing, sustaining, and maintaining dialogue and obtaining feedback with and from these customers.

• Concentrating on building unique relationships with individual customers on a 1 to 1 basis.

• Selling more products to fewer people is more efficient and more profitable than the time-honored mass marketing rules of pitching products to the greatest number of people.

• Establishing, sustaining, and maintaining dialogue and obtaining feedback with and from these customers.

• Concentrating on building unique relationships with individual customers on a 1 to 1 basis.

Building Share of CustomerBuilding Share of Customer

Page 50: N aeng ndt_apr2010

Building Share of CustomerBuilding Share of Customer

• Offer existing customers more products/services through the Mall Without WallsTM and Web Portal

• Match products to people, and people to products

• program allows customers to get paid for shopping

10-15 Customers shopping regularly

Page 51: N aeng ndt_apr2010

Principle #1:Principle #1: Selling more products to Selling more products to fewer people is easierfewer people is easier

• Within the Product LineWithin the Product Line• Within the StoreWithin the Store• Within the MallWithin the Mall• Within the Partner StoresWithin the Partner Stores

Customer of CustomerCustomer of Customer

Principle #1:Principle #1: Selling more products to Selling more products to fewer people is easierfewer people is easier

• Within the Product LineWithin the Product Line• Within the StoreWithin the Store• Within the MallWithin the Mall• Within the Partner StoresWithin the Partner Stores

Customer of CustomerCustomer of Customer

Building Share of CustomerBuilding Share of Customer

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Principle #2:Principle #2: Sustaining dialogue and Sustaining dialogue and obtaining feedbackobtaining feedback

• What do your customers really want?What do your customers really want?

• What does What does thisthis individual customer really individual customer really want?want?

• What would they What would they purchasepurchase from you, if you had it?from you, if you had it?

Principle #2:Principle #2: Sustaining dialogue and Sustaining dialogue and obtaining feedbackobtaining feedback

• What do your customers really want?What do your customers really want?

• What does What does thisthis individual customer really individual customer really want?want?

• What would they What would they purchasepurchase from you, if you had it?from you, if you had it?

Building Share of CustomerBuilding Share of Customer

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Principle #3:Principle #3: Building unique relationships Building unique relationships with these customerswith these customers

• Demonstrate an Demonstrate an active interest in interest in customers as customers as individuals.individuals.

• Communicate on a periodic and frequent Communicate on a periodic and frequent basis – basis – Not Just The Sale.Not Just The Sale.

• Utilize mail, faxes, telephone, Utilize mail, faxes, telephone, voicemail, email, voicemail, email, and website.and website.

Principle #3:Principle #3: Building unique relationships Building unique relationships with these customerswith these customers

• Demonstrate an Demonstrate an active interest in interest in customers as customers as individuals.individuals.

• Communicate on a periodic and frequent Communicate on a periodic and frequent basis – basis – Not Just The Sale.Not Just The Sale.

• Utilize mail, faxes, telephone, Utilize mail, faxes, telephone, voicemail, email, voicemail, email, and website.and website.

Building Share of CustomerBuilding Share of Customer

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• Survey, collect, warehouse, data mine, and Survey, collect, warehouse, data mine, and analyze information to identify products goods analyze information to identify products goods and services Preferred Customers would and services Preferred Customers would purchase, if it were made available!purchase, if it were made available!

• Find those products, goods, Find those products, goods, and services and bring them and services and bring them to the customer…instead of to the customer…instead of the customer to the product!the customer to the product!

• Survey, collect, warehouse, data mine, and Survey, collect, warehouse, data mine, and analyze information to identify products goods analyze information to identify products goods and services Preferred Customers would and services Preferred Customers would purchase, if it were made available!purchase, if it were made available!

• Find those products, goods, Find those products, goods, and services and bring them and services and bring them to the customer…instead of to the customer…instead of the customer to the product!the customer to the product!

Building Share of CustomerBuilding Share of Customer

Page 55: N aeng ndt_apr2010

Millions of products and services…Millions of products and services…

Page 56: N aeng ndt_apr2010

Pin Levels and RequirementsPin Levels and RequirementsCoordinator A Distributor who is qualified, activated, and has earned at least

their first Commission check.• Must submit Form 1001 - Executive Coordinator

Qualification and Application Form

Agreement to accept responsibility of Executive Coordinator

• Must submit Form 925 - Executive Coordinator Acknowledgement & Agreement

Agreement to certify your attending all three required trainings and complied with the 70% rule proving a Form 1000 (Distributor Sales Report) with at least $200 in retail sales.

Both of these forms are part of the Online Sign-Up Wizard and have probably already been done.

Coordinator A Distributor who is qualified, activated, and has earned at least

their first Commission check.• Must submit Form 1001 - Executive Coordinator

Qualification and Application Form

Agreement to accept responsibility of Executive Coordinator

• Must submit Form 925 - Executive Coordinator Acknowledgement & Agreement

Agreement to certify your attending all three required trainings and complied with the 70% rule proving a Form 1000 (Distributor Sales Report) with at least $200 in retail sales.

Both of these forms are part of the Online Sign-Up Wizard and have probably already been done.

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Pin Levels and RequirementsPin Levels and RequirementsExecutive Coordinator

A Distributor who has accrued a minimum of 5000GBV on both the left and right sides of a BDC and hasearned that $600.00 Commission check.

• Must attend an Executive Coordinator Certification Training (ECCT) – within 28 days of earning the $600 commission check

• Prerequisites for the ECCT are attendance/completion of a NDT and a Basic Five

• UFMS is a requirement for Executive Coordinator and above

Executive Coordinator

A Distributor who has accrued a minimum of 5000GBV on both the left and right sides of a BDC and hasearned that $600.00 Commission check.

• Must attend an Executive Coordinator Certification Training (ECCT) – within 28 days of earning the $600 commission check

• Prerequisites for the ECCT are attendance/completion of a NDT and a Basic Five

• UFMS is a requirement for Executive Coordinator and above

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Master Coordinator A Distributor who has Triple Flushed (earned the $600 Management Bonus)

Pin Levels and RequirementsPin Levels and Requirements

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Pin Levels and RequirementsPin Levels and Requirements

All Pin Levels beyond Master Coordinator are based on commissions and bonuses received from the MPCP in a four week pay cycle.

We are not employees of Market America. We are Independent Distributors. Our income should not be advertised.

Recognition statement of Income earned:

“has earned in excess of ________ in a 4 week pay cycle”

All Pin Levels beyond Master Coordinator are based on commissions and bonuses received from the MPCP in a four week pay cycle.

We are not employees of Market America. We are Independent Distributors. Our income should not be advertised.

Recognition statement of Income earned:

“has earned in excess of ________ in a 4 week pay cycle”

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Pin Levels and RequirementsPin Levels and Requirements• Professional Coordinator –

earned ≥ $4,500 in a 4 week pay cycle

• Supervising Coordinator – earned ≥ $7,500 in a 4 week pay cycle

• National Supervising Coordinator – earned ≥ $10,000 in a 4 week pay cycle

• Executive Supervising Coordinator – earned ≥ $15,000 in a 4 week pay cycle

• Director – earned ≥ $18,000 in a 4 week pay cycle

• Executive Director – earned ≥ $25,000 in a 4 week pay cycle

• Professional Coordinator – earned ≥ $4,500 in a 4 week pay cycle

• Supervising Coordinator – earned ≥ $7,500 in a 4 week pay cycle

• National Supervising Coordinator – earned ≥ $10,000 in a 4 week pay cycle

• Executive Supervising Coordinator – earned ≥ $15,000 in a 4 week pay cycle

• Director – earned ≥ $18,000 in a 4 week pay cycle

• Executive Director – earned ≥ $25,000 in a 4 week pay cycle

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• Field Vice-President – earned ≥ $36,000 in a 4 week pay cycle

• Executive Field Vice-President – earned ≥ $45,000 in a 4 week pay cycle

• Senior Executive Field Vice-President – earned ≥ $63,000 in a 4 week pay cycle

• Field President – earned ≥ $80,000 in a 4 week pay cycle

• International Field President – earned ≥ $100,000 in a 4 week pay cycle

• Field Vice-President – earned ≥ $36,000 in a 4 week pay cycle

• Executive Field Vice-President – earned ≥ $45,000 in a 4 week pay cycle

• Senior Executive Field Vice-President – earned ≥ $63,000 in a 4 week pay cycle

• Field President – earned ≥ $80,000 in a 4 week pay cycle

• International Field President – earned ≥ $100,000 in a 4 week pay cycle

Pin Levels and RequirementsPin Levels and Requirements

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Tools and RequirementsTools and Requirements

UnFranchise Management System (UFMS) A system of management services and tools designed to help

manage your sales organizations, maximize your time, and grow your UnFranchise business.

* Monthly Subscription Charge for UFMS $20.

Features of UFMS• UFMS – Management Reports• Credit Card ordering services• Management training CD’s• MARVIN – Market America Responsive Voice Information

Network. • Powerline Voice Link (PVL)• PATLive Messaging System

UnFranchise Management System (UFMS) A system of management services and tools designed to help

manage your sales organizations, maximize your time, and grow your UnFranchise business.

* Monthly Subscription Charge for UFMS $20.

Features of UFMS• UFMS – Management Reports• Credit Card ordering services• Management training CD’s• MARVIN – Market America Responsive Voice Information

Network. • Powerline Voice Link (PVL)• PATLive Messaging System

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ToolsToolsMARVIN - Market America Responsive Voice

Information Network

Designed to answer your basic inquiries pertaining to your Distributorship

• Voice response system• Q-date, Annual Renewal date, the date that your Form

1000 was received, etc.• Simply call 336-605-5556 to experience the ease and

convenience of MARVIN

MARVIN - Market America Responsive Voice

Information Network

Designed to answer your basic inquiries pertaining to your Distributorship

• Voice response system• Q-date, Annual Renewal date, the date that your Form

1000 was received, etc.• Simply call 336-605-5556 to experience the ease and

convenience of MARVIN

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ToolsToolsPowerLine Voice Link (PVL)

A telephone service that enables a Distributor to access weekly sales volume and commissions earned information 24 hours a day, 7 days a week

336-605-5556 (Same as MARVIN)

PATLive Messaging System Market America’s voicemail system provider.

• Enroll by calling 800-775-7790 or by logging on to the UnFranchise Business Account (“Back Office”).

• You receive 30 days of free PatLive Messaging system when you purchase UFMS at the Sign-in process.

PowerLine Voice Link (PVL) A telephone service that enables a Distributor to access weekly sales volume and commissions earned information 24 hours a day, 7 days a week

336-605-5556 (Same as MARVIN)

PATLive Messaging System Market America’s voicemail system provider.

• Enroll by calling 800-775-7790 or by logging on to the UnFranchise Business Account (“Back Office”).

• You receive 30 days of free PatLive Messaging system when you purchase UFMS at the Sign-in process.

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ToolsToolsTransfer Buying – • A standing order that is shipped monthly

automatically. • Paid for by bank draft or credit card.• Set-up two weeks prior to Q-date.• Can be changed as needed

• Designed to satisfy the minimum PBV/IBV and UFMS requirements.

• Maintains the Monthly Accrual Option.

Transfer Buying – • A standing order that is shipped monthly

automatically. • Paid for by bank draft or credit card.• Set-up two weeks prior to Q-date.• Can be changed as needed

• Designed to satisfy the minimum PBV/IBV and UFMS requirements.

• Maintains the Monthly Accrual Option.

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Forfeit • This means you have enough volume on the left

and right of a BDC to meet a given pay out criteria but you do not get the check..

Forfeit • This means you have enough volume on the left

and right of a BDC to meet a given pay out criteria but you do not get the check..

Terms & ConditionsTerms & Conditions

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Reasons for Forfeit

• You do not have your 2 personally sponsored Distributors (one on the left and one on the right) when you reach a payout increment.

Example: Reaching 1200 BV on the left and 1200 BV on the right before becoming activated.

• You have not had one PC place a BV product order through your Web Portal, AutoShip program or other ma affiliated websites each quarter based on your 3 month Q-date period (IBV commissions only)

Reasons for Forfeit

• You do not have your 2 personally sponsored Distributors (one on the left and one on the right) when you reach a payout increment.

Example: Reaching 1200 BV on the left and 1200 BV on the right before becoming activated.

• You have not had one PC place a BV product order through your Web Portal, AutoShip program or other ma affiliated websites each quarter based on your 3 month Q-date period (IBV commissions only)

Terms & ConditionsTerms & Conditions

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Reasons for Forfeit (cont.)

• You have not sent in the required forms 925, 1001. They both must be completed after you earn your first $300 BV commission check.

• You have not completed the three required trainings NDT, B5 and ECCT, All three must be completed after you complete the BV pay cycle the first time (5000 BV/5000 BV).

Reasons for Forfeit (cont.)

• You have not sent in the required forms 925, 1001. They both must be completed after you earn your first $300 BV commission check.

• You have not completed the three required trainings NDT, B5 and ECCT, All three must be completed after you complete the BV pay cycle the first time (5000 BV/5000 BV).

Terms & ConditionsTerms & Conditions

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Flush• Flushing resets your GBV (or GIBV) banks to zero (0).

Good (Green) Flush – Your banks reset because you accumulated 5000 GBV (or GIBV) in the left and right banks of that BDC and received the $600 Commission check.Bad (Red) Flush – All of your banks reset because you choose to not exercise the Monthly Accrual Option (BV or IBV).

Reasons for Red (bad) Flush • You did not meet your Monthly BV Accrual Option.• You did not meet your UFMS subscription requirement.• You did not meet your Monthly IBV Accrual Option.

*Only your IBV (not your BV) totals will be effected if you do not meet your monthly IBV requirements.

Flush• Flushing resets your GBV (or GIBV) banks to zero (0).

Good (Green) Flush – Your banks reset because you accumulated 5000 GBV (or GIBV) in the left and right banks of that BDC and received the $600 Commission check.Bad (Red) Flush – All of your banks reset because you choose to not exercise the Monthly Accrual Option (BV or IBV).

Reasons for Red (bad) Flush • You did not meet your Monthly BV Accrual Option.• You did not meet your UFMS subscription requirement.• You did not meet your Monthly IBV Accrual Option.

*Only your IBV (not your BV) totals will be effected if you do not meet your monthly IBV requirements.

Terms & ConditionsTerms & Conditions

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Purge• Your BV and IBV totals on the left and right reset to zero in

all BDC’s.• The Distributor becomes Inactive• Must re-qualify BDCs with 200 PBV before they will begin

to accrue GBV again.• All PBV disappears from upline GBV banks.

NOTE: This affects everyone upline who has not been paid on your volumes as this purge volume flushes out of their GBV totals.

Reasons for Purge • You did not meet your Minimum Activity Requirements of at

least 150BV for the quarter. • You did not submit your Form 1000 (quarterly sales report) in

a timely manner.• You did not submit your Annual Renewal in a timely manner.

Purge• Your BV and IBV totals on the left and right reset to zero in

all BDC’s.• The Distributor becomes Inactive• Must re-qualify BDCs with 200 PBV before they will begin

to accrue GBV again.• All PBV disappears from upline GBV banks.

NOTE: This affects everyone upline who has not been paid on your volumes as this purge volume flushes out of their GBV totals.

Reasons for Purge • You did not meet your Minimum Activity Requirements of at

least 150BV for the quarter. • You did not submit your Form 1000 (quarterly sales report) in

a timely manner.• You did not submit your Annual Renewal in a timely manner.

Terms & ConditionsTerms & Conditions

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Terms & ConditionsTerms & ConditionsSales Tax

• To avoid having Market America charge sales tax on an order, the paying distributor must have appropriate sales tax documentation on file with Market America for the state/territory to which the product is being shipped.

• Distributors are completely responsible for collecting, remitting and reporting their own sales tax.

• Market America Sales Tax Agreement: This form must be mailed / faxed to Market America along with a copy of your sales tax license and certificate. It may be printed via UnFranchise Business Account > Downloads > Administration

Sales Tax

• To avoid having Market America charge sales tax on an order, the paying distributor must have appropriate sales tax documentation on file with Market America for the state/territory to which the product is being shipped.

• Distributors are completely responsible for collecting, remitting and reporting their own sales tax.

• Market America Sales Tax Agreement: This form must be mailed / faxed to Market America along with a copy of your sales tax license and certificate. It may be printed via UnFranchise Business Account > Downloads > Administration

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Record Keeping - ExpensesRecord Keeping - Expenses

• Advertising & promotional materials• Automobile expenses (mileage)• Travel expenses (airfare)• Lodging and meals • Entertainment of prospects and downline• Trainings and admission fees (tickets)• Freight, Administrative, shipping costs• Postal charges• Business equipment (computer, fax, furniture)• Office supplies (paper, ink)• Professional fees (tax preparation etc.)

• Advertising & promotional materials• Automobile expenses (mileage)• Travel expenses (airfare)• Lodging and meals • Entertainment of prospects and downline• Trainings and admission fees (tickets)• Freight, Administrative, shipping costs• Postal charges• Business equipment (computer, fax, furniture)• Office supplies (paper, ink)• Professional fees (tax preparation etc.)

Terms & Conditions

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Record Keeping - IncomeRecord Keeping - Income

• Profit from retail sales of products

• Commissions and bonuses received from the Management Performance Compensation Program. (Tax Form 1099)

• Profit from retail sales of products

• Commissions and bonuses received from the Management Performance Compensation Program. (Tax Form 1099)

TERMS & CONDITIONS

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Building a Solid Foundationfor

Profitability and Stability

Building a Solid Foundationfor

Profitability and Stability

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The Objective For Every New Distributor

The Objective For Every New Distributor

• Create a cash flow through building a repeat customer base. Base 10 Seven Strong

• Create distribution through other Distributors – earn $300 monthly in commission

• Short-term goal – Personally sponsor 2 who sponsor 2 each and attain Base 10

• Create a cash flow through building a repeat customer base. Base 10 Seven Strong

• Create distribution through other Distributors – earn $300 monthly in commission

• Short-term goal – Personally sponsor 2 who sponsor 2 each and attain Base 10

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Business Goals Begin with Base 10Business Goals Begin with Base 10

• Personally purchase and use Personally purchase and use >> 100 BV per 100 BV per monthmonth

• Establish 10 Repeat Customers – Base of Establish 10 Repeat Customers – Base of >> 10 purchasing a minimum of 30 BV 10 purchasing a minimum of 30 BV monthly within 90 days (2 per week, first 12 monthly within 90 days (2 per week, first 12 weeks)weeks)

• Personally purchase and use Personally purchase and use >> 100 BV per 100 BV per monthmonth

• Establish 10 Repeat Customers – Base of Establish 10 Repeat Customers – Base of >> 10 purchasing a minimum of 30 BV 10 purchasing a minimum of 30 BV monthly within 90 days (2 per week, first 12 monthly within 90 days (2 per week, first 12 weeks)weeks)

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Earn Earn >> $300/Monthly after Three-Six Months $300/Monthly after Three-Six Months

Business Goal – Base 10, Seven StrongBusiness Goal – Base 10, Seven Strong

400 BV400 BV

400 BV400 BV 400 BV400 BV

400 BV400 BV 400 BV400 BV400 BV400 BV 400 BV400 BV

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Market America

Online Training

Market America

Online Training

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The UnFranchise Business Account (“Back Office”)

It is the Distributor-only Web site that provides you with all of the tools necessary to measure, monitor, adjust and control your business.

Your Profile, Company Information, Customer Data, Order History, Forms, Reports, Marketing Tools, and much more are found on the UnFranchise Business Account.

Your Rep ID or Email and password are required to login to the UnFranchise Business Account at your Web Portal

The UnFranchise Business Account (“Back Office”)

It is the Distributor-only Web site that provides you with all of the tools necessary to measure, monitor, adjust and control your business.

Your Profile, Company Information, Customer Data, Order History, Forms, Reports, Marketing Tools, and much more are found on the UnFranchise Business Account.

Your Rep ID or Email and password are required to login to the UnFranchise Business Account at your Web Portal

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To Access the

UnFranchise® Business Account

(“Back Office”):

To Access the

UnFranchise® Business Account

(“Back Office”):

There is a link in the lower left corner of your Web Portal -

“UnFranchise Business Login”

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The UnFranchise Business Account (Back Office”) Login

The UnFranchise Business Account (Back Office”) Login

Enter your Rep ID (7 digit) or the E-mail address that is on file with market America

Enter your password

Click “Go!”

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TRAINING MODULES Log into: www.unfranchisetraining.comLog into: www.unfranchisetraining.comusername: username: distributordistributor password: password: gonowgonow

TRAINING MODULES Log into: www.unfranchisetraining.comLog into: www.unfranchisetraining.comusername: username: distributordistributor password: password: gonowgonow

CT = Certified Trainer

CTLC = Certified Transitions Lifestyle Coach

CWT = Certified WebCenter Trainer

MCT = Motives Certified Trainer

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TRAINING MODULES

1 - Introduction and 1 - Introduction and Overview Overview

2 - Navigating and Using 2 - Navigating and Using

Basic Functions  Basic Functions 

3 - Web Portal Setup and 3 - Web Portal Setup and

Administration Administration

4 - Preferred Customers  4 - Preferred Customers  

5 - Ordering Services  5 - Ordering Services 

6 - Form 1000  6 - Form 1000 

7 - NMTSS  7 - NMTSS 

8 - Signup Wizard  8 - Signup Wizard 

9 - Using Reports9 - Using Reports

TRAINING MODULES

1 - Introduction and 1 - Introduction and Overview Overview

2 - Navigating and Using 2 - Navigating and Using

Basic Functions  Basic Functions 

3 - Web Portal Setup and 3 - Web Portal Setup and

Administration Administration

4 - Preferred Customers  4 - Preferred Customers  

5 - Ordering Services  5 - Ordering Services 

6 - Form 1000  6 - Form 1000 

7 - NMTSS  7 - NMTSS 

8 - Signup Wizard  8 - Signup Wizard 

9 - Using Reports9 - Using Reports

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#1 Introduction and Overview

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#2 Navigating and Using Basic Functions

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#3 Web Portal Set Up & Administration

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#4 Preferred Customers#4 Preferred Customers

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#5 Ordering Services#5 Ordering Services

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#6 Online Form 1000#6 Online Form 1000

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#7 NMTSS#7 NMTSS

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# 8 The Sign Up Wizard and Online Forms# 8 The Sign Up Wizard and Online Forms

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# 9 Management Reports# 9 Management Reports

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Online Website ToolsOnline Website Tools• WebCenter – www.mawc411.com /

www.mawebcenters.com• Transitions – www.transitionslifestyle.com

• Profiles of success – www.thepowerprofiles.com

• Product information – www.marketamericascience.com www.nutrametrix.com

• WebCenter – www.mawc411.com /www.mawebcenters.com

• Transitions – www.transitionslifestyle.com

• Profiles of success – www.thepowerprofiles.com

• Product information – www.marketamericascience.com www.nutrametrix.com

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NDT Review QuestionsNDT Review Questions• What are the three required trainings?

• What is the difference between a Single entry & Master UnFranchise Owner entry?

• How do you Qualify your BDC?

• What does the term BV mean?

• What is your start date?

• What is your Q-Date?

• What are your Q-Date Quarter periods?

• What does it mean to Activate?

• What are the three required trainings?

• What is the difference between a Single entry & Master UnFranchise Owner entry?

• How do you Qualify your BDC?

• What does the term BV mean?

• What is your start date?

• What is your Q-Date?

• What are your Q-Date Quarter periods?

• What does it mean to Activate?

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NDT Review QuestionsNDT Review Questions• What do you need to do to remain “Active”?

• What is MPCP?

• How do you earn a Management Bonus?

• When do you earn a Re-entry?

• Where do you find the training modules?

• What do you need to login to the UnFranchise Business Account (“Back Office”)?

• Why did you start your UnFranchise Business?

• What is Market America?

• What do you need to do to remain “Active”?

• What is MPCP?

• How do you earn a Management Bonus?

• When do you earn a Re-entry?

• Where do you find the training modules?

• What do you need to login to the UnFranchise Business Account (“Back Office”)?

• Why did you start your UnFranchise Business?

• What is Market America?

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Your Next StepYour Next Step• Develop your “What is it?”

• Develop your 2 minute commercial.

• Develop you Goal Statement.

• Purchase products for personal use.

• Develop a customer base of 10 Preferred Customers.

• Attend all three required trainings.

• Develop your “What is it?”

• Develop your 2 minute commercial.

• Develop you Goal Statement.

• Purchase products for personal use.

• Develop a customer base of 10 Preferred Customers.

• Attend all three required trainings.

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New Distributor Training (NDT)