Transforming Barclays Frontline. !

MyZone - The journey so far.

Ben Parsons Frontline Help Manager Barclays Retail & Business Bank

!

Listening to our StaffSummer of 2012 Barclays held a Global Jam…..

!Difficult to Communicate with Branches Frontline Staff Don’t have email

Focus on Customer Service Staff have very little time

5 digit pin Internal NewsProcess & Product Knowledge

External News & Social MediaVideo

What do you want next? HR & Payslips

Personalised

Peer 2 Peer Interaction

MyZone - Built by you

Challenge 1660 branches

9 operations centres 25,000 UK frontline staff members Branches on Internet Explorer 6 Intranet a mix of SP2003 / 7 / 10

MyZone - Day 1

Task MyZone on personal devices & corporate devices

!Never Been Done Before…..

!We are a Bank - Risk is very high on the agenda!

“Staff tend to spend too long on MySite”

“It is now becoming an overhead, having to manage the amount inappropriate posts”

“Profile pictures on MySite are unprofessional and could contain a virus”

Weekly meetings with the risk teams to discuss new content & app changes.

Risk

Branch Director

Data Privacy & Information Risk Management Team

I.T. Development Team

“Can’t let staff have Bank information on their personal phones”

Risk & Governance Team

MyZone - Meet the Zones

MyZone - NewsZone

MyZone - KnowledgeZone

MyZone - MySite

MyZone - MediaZone

MyZone just keeps evolving…

MyZone - The Global App

Customer App Demonstrations

@DigitalEagles

Videos

Barclays Facebook - https://www.facebook.com/BarclaysUK

YouTube Video 1 - http://www.youtube.com/watch?v=diWTH3QIcuY Video 2 - http://www.youtube.com/watch?v=ProV32AYlpY !Talking ATMs http://www.youtube.com/watch?v=TGdmLQDi6eA