Sylvia Burgess8013 Abington DriveLocust Grove, GA

sylviaburgess@yahoo.comMobile 678-201-7376

Objective To advance my career as an experienced and successful Operations Supervisor Professional with over 17 years of continuous improvement in Return Logistics and distribution. Employ with a stable company to offer leading-edge workforce initiatives to reduce costs, increase productivity, and align its workforce more effectively with strategic goals and objectives.

Career Experience

GENCO, A FedEx Company, McDonough, GA 1999 – CurrentOperations Supervisor lll

Responsible for all daily, weekly and monthly production activities. Meet and exceed all established KPI’s and SOP’s as dictated by the company and the customer. Monitor work-in-progress and production throughput, and make adjustments as required to meet company and customer

requirements. Lead and motivate team members to meet or exceed production expectations on daily basis. Identify leaders among team members and develop teammates for growth opportunities. Recognize teammate performance, and a method of tracking results, and provide an environment conducive to teammate

engagement. Establish patterns of continuous improvement and working within accepted quality guidelines to achieve goals. Assist in managing department workforce, reinforce company policy and procedure and establish and maintain healthy

working relationship across the organization. Work in a fast paced environment handling multiple tasks with complex deadlines. Facilitate effective Problem Solving & Root Cause Analysis as needed. Verify and approve teammate time/payroll information and authorize overtime. Contribute to company overall strategies and goals, training program, and succession planning. Show initiative and make suggestions for improving processes. Effective communication with customers, vendors and employees. Participate in continuous improvement projects, like process cycle-time efficiency, using value stream mapping, Poke-a-

Yoke systems, process redesign, and the identification and elimination of all types of wastes in the operations. Responsible for providing training for teammates to ensure compliance to testing standards. Conducts periodic process audits to ensure teammate compliance and that processes are capable and stable. Generates new ideas or methods on how to significantly reduce defects found in testing operations. Ability to lead cross functional corrective action teams as required. Responsible for supporting leadership and establishing and implementing quality and safety. Subject Matter Expert with RLOG Legacy system, RLOG Web system, COBALT, Skytrak, All Microsoft Operating systems Forklift certified under OSHA standards.

Achievements at GENCO, A FedEx Company

Continual achievement of productivity goals based on expected scans provided from customer. Assisted on management team winning “Facility of the Year” for two consecutive years. Served and assisted on the safety Team establishing and executing effectiveness to keep the facility accident free. Participated on the six sigma team conducting value streams OSHA certified First aid responder Hazmat certified

EducationGED/Atlanta Job Corps 1987

Continuing Education: Skillport Classes (Violence in the Workplace, Building Trust, Ethnics, Quality Driven Management, Active Shooter On-site: What every Employee Should Do, How to Prevent and Respond to Bullying at Work, Job Hazard Analysis, Disaster Planning, Warehouse Safety, Worker Compensation, Ergonomics-Industrial, Personal Protective Equipment, Forklift and Pedestrian Safety Lockout Tagout, Basic First Aid for Medical Emergencies, Avoiding and Preventing Inside Trading, Unethical Collusion

Community Involvement/CertificationsMember, Single Mom Networking Group Member, Feed the Homeless Association, Certification/Awards, Highest GED Achiever Award, 1st Place Writing Competition Award, Clerk Typist Certificate.

References Available Upon Request