my resume-updated 4 2016

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M M ANUELA ANUELA V V ILLARREAL ILLARREAL , PHR, S , PHR, S HR HR M-CP M-CP 2408 OAKRIDGE COURT, BEDFORD, TEXAS 76021 817.637.4286 MRP3711@YAHOO.COM HUMAN RESOURCES MANAGER QUALIFICATIONS PROFILE Highly dynamic, motivated, and team-oriented professional, with wide-ranging experience in human resources management across retail, restaurant, and distribution industries. Highly competent in guiding and managing the overall human resource services, policies, and programs of the company. Excel as a team builder as well as a problem solver with proven ability to coordinate and implement personnel-oriented programs. Thrive in providing support to business partners for operations of multi-unit environments in corporate, field, and warehouse locations. Possess excellent communication, interpersonal, and organizational skills. AREAS OF EXPERTISE Human Resource Management | Employee Relations | Training and Development EEO, Succession Planning| Performance Management Fair Labor Standards Act (FLSA) Design, Planning, and Implementation | Compliance |Recruiting| Compensation |Worker’s Compensation Safety | Affirmative Action PROFESSIONAL EXPERIENCE ESSENDANT (FORMERLY UNITED STATIONERS), Irving, TX (National Wholesale Distributor) Human Resources Manager/Associate Relations Manager June 2015-Present Develop training materials and training activities on for new leadership training and development. Collaborate closely with the field management to develop retention strategies. Succession planning to ensure continuity of leadership. Address employee issues by providing advice to the field management regarding a wide variety of employee issues. Resolve complaints by conducting onsite and phone investigations in a consistent manner to avoid regulatory agency charges. Hotline certified. Take responsibility for the development of management-level employees. Devise and recommend appropriate resolutions to performance management issues for exempt and non-exempt employees. Page 1 of 4

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MMANUELAANUELA V VILLARREALILLARREAL, PHR, S, PHR, SHRHRM-M-CPCP 2408 OAKRIDGE COURT, BEDFORD, TEXAS 76021 817.637.4286

[email protected]

HUMAN RESOURCES MANAGER

QUALIFICATIONS PROFILE

Highly dynamic, motivated, and team-oriented professional, with wide-ranging experience in human resources management across retail, restaurant, and distribution industries. Highly competent in guiding and managing the overall human resource services, policies, and programs of the company. Excel as a team builder as well as a problem solver with proven ability to coordinate and implement personnel-oriented programs. Thrive in providing support to business partners for operations of multi-unit environments in corporate, field, and warehouse locations. Possess excellent communication, interpersonal, and organizational skills.

AREAS OF EXPERTISE

Human Resource Management | Employee Relations | Training and Development EEO, Succession Planning| Performance Management

Fair Labor Standards Act (FLSA)Design, Planning, and Implementation | Compliance |Recruiting| Compensation |Worker’s

Compensation Safety | Affirmative Action

PROFESSIONAL EXPERIENCE

ESSENDANT (FORMERLY UNITED STATIONERS), Irving, TX(National Wholesale Distributor)

Human Resources Manager/Associate Relations Manager June 2015-Present

Develop training materials and training activities on for new leadership training and development.

Collaborate closely with the field management to develop retention strategies. Succession planning to ensure continuity of leadership. Address employee issues by providing advice to the field management regarding a wide

variety of employee issues. Resolve complaints by conducting onsite and phone investigations in a consistent

manner to avoid regulatory agency charges. Hotline certified. Take responsibility for the development of management-level employees. Devise and recommend appropriate resolutions to performance management issues for

exempt and non-exempt employees. Perform and participate in workforce planning activities with facility leadership teams. Decision making of background checks on an individual basis. Special projects such as compensation analysis within a market Attend unemployment hearings as company representative. Actively develop and participate in employee engagement activities. Sit at the leadership table with my facility leaders. Active and embedded HR business partner. Develop or reinvent policies and procedures within a team setting.

Page 1 of 4

MMANUELAANUELA V VILLARREALILLARREAL, PHR, S, PHR, SHRHRM-M-CPCP 2408 OAKRIDGE COURT, BEDFORD, TEXAS 76021 817.637.4286

[email protected]

Actively conduct full cycle recruiting to provide talent for hourly and leadership roles. Plan and implement effective job fairs to supplement recruiting efforts. Work closely with community partners to source diverse talent from local talent pools. Effectively onboard new hire employees to minimize the risk of turnover. Manage the Worker’s Compensation incidents within the facilities. Interact with medical providers and employees regarding Worker’s Compensation

injuries and recordable incidents. Assist Benefits with open enrollment activities within locations through training of

managers and employees, explanation of benefits, and intermediary for employees and Corporate Benefits.

Devise and implement employee engagement activities to express the company’s appreciation of the employees.

Conduct Human Resources audits. Complete salary surveys for market analysis. Provide guidance, leadership, and coaching to exempt level employees. Conduct exit interviews and develop reporting of turnover. Analyze and deliver turnover metrics for retention and engagement planning. Volunteer position at Dallas HR. Southwest HR Conference Educational Sessions

Committee. Utilize Ultipro HRIS and ATS

CEC ENTERTAINMENT – DBA CHUCK E CHEESE’S, Irving, TX(National Restaurant and Entertainment Chain)

Human Resources Manager 2010–Present Develop training materials and training activities on laws, policies, and procedures to

maintain up-to-date compliance. Develop, interpret, and administer HR plans, procedures and policies. Collaborate closely with the field management to develop retention strategies. Succession Planning Address employee issues by providing advice to the field management regarding a wide

variety of employee issues. Resolve complaints by conducting a high number of onsite and phone investigations in a

consistent manner to avoid regulatory agency charges. Take responsibility for the development of management-level employees. Conduct high volume of investigations and bring equitable resolutions to conflicts. Devise and recommend appropriate resolutions to performance management issues to

help the management and staff. Work closely with and assist in recruiting activities for professional positions. Decide on the best actions to use for existing problems employing background checks. Write position statements to answer EEOC charges Serve as a key resource in interacting with regulatory agencies. Special projects Attend unemployment hearings as company representative. Morale, welfare, and engagement committee. Utilized WorkDay HRIS and Brass Ring ATS

Page 2 of 4

MMANUELAANUELA V VILLARREALILLARREAL, PHR, S, PHR, SHRHRM-M-CPCP 2408 OAKRIDGE COURT, BEDFORD, TEXAS 76021 817.637.4286

[email protected]

RADIOSHACK CORPORATION, Fort Worth, TX(National Retailer)

Employee Relations Manager/Human Resources 2007–2009 Conducted investigations and resolved complaints from employees, customers, and

vendors through extensive investigation. Broadened skills and knowledge of the management by providing training on leadership

enhancement, performance management, policies, procedures, and laws. Decreased employee complaints on regulatory agency charges by advising corporate,

field, and warehouse management regarding various employee issues. Rendered support with the implementation of complaint tracking system. Compiled and analyzed HR metrics reports. Delivered and clarified severance packages during reductions in force. Developed, advised on, and delivered performance management documentation. Administered final wage program for deceased employees. Supported employees deployed in the military services by designing special program for

them. Developed poster compliance program and ensured labor compliance within

organization. Responsible for the development, administration, and facilitation of New Employee

Orientation Program. Partner with field management to develop retention strategies. Partnered with and assisted in recruiting activities for professional positions. Affirmative Action and EEO reporting. Utilized PeopleSoft HRIS and ATS

Employee Relations Specialist 2005–2007

Administrative Assistant III 2003–2005

Earlier Position Held:Compensation SpecialistSalary banding, benchmarking, wrote Position Analyses, Executive Compensation Packages, Total rewards, analyzed annual reviews for promotion/increase eligibility.

EDUCATION AND CREDENTIALS

Bachelor’s Degree-Columbia College of Missouri, Columbia, MO

MBA in HR Degree in progress at Columbia College of Missouri, Columbia, MO

Professional in Human Resource Certification-PHR

SHRM-CP CertificationPage 3 of 4

MMANUELAANUELA V VILLARREALILLARREAL, PHR, S, PHR, SHRHRM-M-CPCP 2408 OAKRIDGE COURT, BEDFORD, TEXAS 76021 817.637.4286

[email protected]

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM)National Association of Professional Women

Dallas HR

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