Position Applied: FO Executive / Guest Service Agent

Name: Muhammad Redhuan Hakimi Chung AbdullahAge: 30 years oldRace: SinokadazanReligion: IslamNationality: MalaysiaH/p Num: (011) 23660487Email Add: cavanassamplicio@gmail.com

Permanent Address: P O Box 15 Kampung Takuli 89807, Beaufort

Sabah Malaysia.

Current Address: 9 – 1 - 8, Jalan San Peng, Kenanga Point Chinwoo Court Hang Tuah 50450 Kuala Lumpur Malaysia.

Expected Salary: RM 2300 (Negotiable)

CAREER OBJECTIVE & SUMMARY

To be a professional Guest Service Assistant to ensure customer satisfaction by achieving delivery of service quality norms through interaction with clients, prompt handling of guest requests, and complaint resolution. To work in a growth based organization relentlessly and use my skills to achieve organizational goals with a prospect of learning invariably at all stages.

EDUCATIONAL BACKGROUND

Primary School Certificate (1993 - 1998) School : Sekolah Rendah Kebangsaan Pekan Beaufort, Sabah Grade : UPSR

Secondary School (1999 - 2003)School : Sekolah Menengah Kebangsaan St John Beaufort SabahGrade : 5A 2B 1D 1G (SPM)

PERSONAL ACHIEVEMENTS Perform at Beijing Back 2008 For Olympic ( MTA Program )

Perform at Art Festival Back 2006 - Philippines Numerous Positive Feedback From Guest On Tripadvisor/Agoda

EMPLOYMENT HISTORY

Company Name : Pullman Hotel and Residences (July, 2015 until Present)Position Held : Senior Guest Service Assistants

Work description: Shift leader. Responsible for completing procedures when guests arrive (greetings and check-in) and leave (check-out), dealing with bookings by phone, e-mail, letter, fax or face-to-face, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests, answering questions about what the hotel offers and the surrounding area and dealing with complaints or problems. Moreover, I also have experience in handling group arrivals , create last minute bookings, find supporting and correspondence when reservation closed and prepare departure including charge Travel Agents credit cards during night shift. Being buddy and supporter for new staff, make sure that all their transactions in order.

Company Name : Palace of the Golden Horses Position Held : Receptionist / Butler ServicesWork description : Responsible for completing procedures when guests arrive (greetings

and check-in) and leave (check-out), dealing with bookings by phone, e-mail, letter, fax or face-to-face, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests, answering questions about what the hotel offers and the surrounding area and dealing with complaints or problems. Moreover, I also have experience in handling group arrivals , create last minute bookings, find supporting and correspondence when reservation closed and prepare departure including charge Travel Agents credit cards during night shift.

Company Name : Royal Sporting House – Studio RPosition Held : Outlet Supervisor Work description : Support the outlet manager for inventory report, staff monthly time

table, display, stock check, monitoring staff, Petty cash, Sales report every day and every month, To achieve monthly sales target, etc

COMPUTER SKILLS

Microsoft Office ( Word , Power Point and Excel ) , Experience With OPERA System, Post System Host.

Familiar with software tools like Microsoft Visio. AutoCAD, ArcGis, Photoshop and Window Movie Maker.

LANGUAGE SKILLS

English - Speaking, Writing, Reading, Listening Malay - Speaking, Writing, Reading, Listening

REFEREE

Name : Mr. Mark EstevaPosition : Duty Manager of Pullman Hotel and ResidencesMobile No. : 010 – 900 7346

Name : Ms Jasreena Erica JohnPosition : Senior GSA of Pullman Hotel and ResidencesMobile No. : 018 – 950 6465

Name : Dicklin ChinPosition : Pullman Ex Guest Service OfficerMobile No : 018 – 270 7043