HOTOPresentation

(Handover Takeover)

RFS for the Flats and Customer Handover ( Customisation/CRM role)Pr

ojec

tsFM

/HO

TO T

EAM

CRM

Clie

ntFM

/Sec

urity

Phase

Informs the CRM- FMDepartment ( CRM)of the Unit readiness for handover

De snagging and inform CRM

Cordinate with Project and get

it done and inform CRM

Check if completed take

over

Snagging by CRM and

handover Snags to Project for desangging

If all snags are over , take over

the KEY and handover to

security.

Inform CRM the unit is ready and get NOC

from CRD

Once the NOC is ready and call customer for

inspection

Inspect the unit with customer With FM/HOTO team. Note down the snag

list

Inform client and follow the

Handover process

If no

Inform the date of inspection

Maintain key regisiter

Client takeover the

Unit from OZONE

If no snags

PROCESS - CRM

CRD WILL SEND F&F CERTIFICATE ALONG WITHPOSSESION LETTERAMINITIES LETTERCAR PARK LETTER

RESIDETNT MANUALOZONE FMOPERATION CONTACT DETAILS

ON CUSTOMER POSSESION DATE THE FLAT WILL BE CLEANED BY

HOUSEKEEPING TEAM

PREPARE FOR CELEBRATION EVENT

FLAT HANDING OVER CELEBRATION

BOUQUTE OF FLOWER to CUSTOMER

ENTRANCE DECORATION WITH FLOWER

GIFTSSWEETSRIBBON CUTTING

PHOTO CEREMONY

Customer Name:

Project Name:

Flat No:

Possession date:

Parameters Poor Ave Good Excel

Flat Handover

1 Warmth and courtesy

2 Clarity and timeliness in providing information

3 Execution of the handover event

4 Query resolution

5 Pro-activeness

6 Level of convenience

Your new home

7 Cleanliness and upkeep of the flat

8 In line with what was promised

9 Conducive to reside

Overall Satisfaction

Will you refer your friends & relatives to purchase an apartment in The Wadhwa Group?

Yes

No

Any comments/feedback that you wish to share.

CUSTOMER FEED BACK FORM

J – 1104

HANDING OVER

04.04.2016

Mr. VINOD K VAKKADALA

ENTRANCE DOOR

INAUGURATION

KEY HANDOVER

BOUQUET

GIFT AND SWEETS

DOCUMENTS

RESIDENT MANUALFITOUT MANUAL

HANDED OVER TO THE CUSTOMER

CUSTOMER FEEDBACK

THANK

YOU

WELCOME TO OZONE FAMILY