MUHAMED ASHRAF.K

Mobile: +971 56 5366551Email: muhamedashrafkmn@gmail.com Dubai, U.A.E

OBJECTIVE:

Seeking a challenging position as Travel Consultant with a reputed company which will enable me to reach my career goals by achieving the objectives of the company by utilizing my knowledge, experience and hard work.

PROFILE SUMMARY:

3 years experienced as Travel Consultant and Supervisor at Al Jandal Tours and Travels Al Jouf, Riyadh, Saudi Arabia.

2 years experienced in Syrian Arab Airlines (GSA) Dubai, UAE as Travel Ticketing Clerk. Professionally qualified with Bachelor Degree in English Literature from Kerala, India. Doing MBA in Travel & Tourism under Bharathiar University, Coimbatore, India. Possess sound knowledge & skills in Travel and Tourism Concepts. Good knowledge in using GDS selling platform Amadeus and Online systems like AccelAero, IATI,

Gate Tours etc. Have excellent communication skills both in English and Arabic. Problem solving abilities, excellent verbal and written abilities & deal with people friendly. Adaptable to any kind of difficult situation, Can work under pressure and meet deadlines. Organized and capable of effectively setting priorities to accomplish tasks with stipulated deadline. Young, energetic, enthusiastic and self-motivated individual. Can work systematically and bring additional professionalism to the business. Having a valid UAE Driving Licence.

EDUCATIONAL QUALIFICATION:

• Secondary School Leaving Certificate, State board, Kerala Govt.• Plus Two from Kerala Higher Secondary Board.• Bachelor Degree in English Literature (BA – English Literature and Criticism) under Calicut

University, Kerala, India in 2005-08• Masters in Business & Administration (MBA in Travel & Tourism) under Bharathiar

University, Coimbatore, India in 2014 – present.

WORK EXPERIENCES:

Travel Consultant Syrian Arab Airlines GSA, Al Ghaith & Al Moosa Travel Agency LLC, Dubai, UAE.2 Year and 3 Months (December 2015 – Present)

A friendly and customer oriented professional with exceptional multi-tasking skills. Consulted with clients and provided appropriate information regarding travel services, routes,

reservations, schemes and other available services. Arranged client approved travel plans through network of reputable vendors.

Minimized stress on clients associated with travel arrangements. Managed client inquiries and kept them updated on progress through a range of communication

channels. Managed daily office correspondence.

Travel Consultant and SupervisorAl Jandal Tours and Travels, Riyadh, Saudi Arabia.3 Years and 2 Months (August 2011 to October 2014)

Make professional, accurate, cost effective travel arrangement for client while excellent customer service.

Communicate with Arab, English and Urdu speaking clients. Works in KSA made me professional in handling Saudi Airlines cases as well as in Amadeus. Creating, reissuing, revalidating, refunding and voiding all airline bookings. Manual fair fitting, Name changing (GR Tickets SV only) through Amadeus. Handling customers from the different part of the world. Answer phone professionally courteously and promptly.

Can handle the following Responsibilities:

Extensive background in travel practices with a leaning toward corporate needs. Strong network of resources ready to provide specific business trip requirements. Can arrange travel by air, rail, road, boat, etc. Understanding of practices associated with reading, defining and application of taxes, hub

utilization and fare rules. Capable of providing the best accommodations while staying within a projected budget. Excellent oral and written communication skills, ensuring all parties are appropriately informed Coordinate with supervisors and satisfy passenger needs.

COMPUTER SKILLS:

GDS selling platform (Amadeus) Online systems like AccelAero, IATI, GateTours etc. Microsoft Office-Word, Excel, Power Point, Out Look.

PERSONAL PROFILE:

Nationality : IndianPassport No : N8817626Driving License No : 6360054 / DubaiDate of Birth : 06-04-1988Marital Status : MarriedLanguages : English, Arabic, Urdu, Tamil and Malayalam.Hobbies : Travelling, World History, Tourism Blogging, Sports etc

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.