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© 2011 NUS. All rights reserved. Slide 1 of 14

Singapore eGov Programme

Joseph TeoCentre DirectorSingapore eGovernment Leadership CentreNational University of Singapore

QITCOM, 25 May 2011

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About Singapore

■ Land Area : 710 sq km

■ Population : 5.3 m (3.6 m citizens and residents)

■ GDP : S$257 billion (~US$171 billion)

■ GDP Per Capita : S$53,192 (~US$35,461)

■ Government Agencies : 15 Ministries, 66 Statutory Boards

■ Public Sector Officers : 126,000

(Source : Singapore Department of Statistics http://www.singstat.gov.sg/ dated Mar 2009)

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Six National Strategic ICT Plans

Civil Service Computerisation ProgrammeDeveloping IT industry & IT manpower

Extending government systems to privatesector e.g. TradeNet, MediNet, LawNet

Transforming Singapore into an Intelligent Island

Developing Singapore as global InfocommCapital, e-Economy and e-Society

Unleashing potential of Infocomm to create new values, realise possibilities & enrich lives

Leveraging Infocomm for Innovation, Integration and Internationalisation

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Government-To-Citizen Services (G2C) - eCitizen

Grouping of G2C services

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Government-To-Business Services (G2B) - EnterpriseOne

Grouping of G2B services

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Skills for Developing eGovernment

Masterp

lann

ing B

usin

ess P

rocess R

e-en

gin

eering

Req

uirem

ents,

En

terprise

Arch

itecture

Pro

curem

ent

Imp

lemen

tation

Main

tenan

ce an

d O

peratio

ns

Lead

ership

an

d V

ision

D

evelop

men

t

CSCP Manpower Industry

eGL Core Competencies

Project Management

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Software & Applications

Network & Communication

OCCUPATIONAL LEVELS

+

BUSINESS DOMAIN

Financial Services

Tourism & Hospitality

Retail

Healthcare & Biomedical Sciences

Government Services

Manufacturing

Logistics

Education & Learning

• Telco Systems Design

• Telco Systems Mgmt

Tele-communications

• Games Devt

• Animation

Digital Media

• Systems Integration

• Infrastructure Support

• Business Process Outsourcing Mgmt

• Database Management

IT Services

• Grid

• RFID

• Cloud

Emerging Technologies

ICT Sectors

SINGAPORE’S NATIONAL INFOCOMM COMPETENCY FRAMEWORK

Horizontal Occupational Groups that exist in all ICT sectors at all levels CIOs, CTOs & IT Managers Infocomm Sales & Marketing Infocomm Quality Assurance Consulting Project Management Infocomm Security Infocomm Education & Training Infocomm Research & Development Technical Writing

OccupationalGroups

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■ Internet access to Government websites

■ Personalised help by CitizenConnect officers to search for Government information and transact with Government online

■ Near their homes/workplaces

■ No charge

General Literacy and accessibility

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One Key Takeaway

eGovernment is

less about the technology and

more about the people

(Source : Singapore Department of Statistics http://www.singstat.gov.sg/ dated Mar 2009)

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Thank you

Singapore e-Government Leadership CentreNational University of Singapore25 Heng Mui Keng TerraceISS Building Level 4Singapore 119615

Tel : (65) 6516 1156Fax : (65) 6778 2571URL : www.egl.sgEmail : enquiries@egl.sg

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International Recognition for our e-Government efforts

• Waseda University International ranking on e-Government – Ranked 1st in 2009– Ranked 2nd in 2008, 2007– Ranked 3rd in 2006, 2005

• Accenture e-Government Report– Ranked 1st in 2007 – Consistently ranked amongst top 3 e-Governments (2000-2005)

• e-Government Study by Brown University – Second (2007,2005,2004)– Third (2006)

• UN’s 2005 e-Government Readiness Report– 7th for e-Government Readiness– 2nd for e-Government Participation

• Award-winning e-Government Solutions– UN Public Service Award (2005, 2006, 2007)– Intelligent Enterprise Asia Awards (2004)– Stockholm Challenge Award (2002, 2004)

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Singapore is ranked as the easiest place to do business by World Bank

Source: World Bank “Doing Business 2010”

Economy Overall Rank

Starting a Business

Dealing with Construction Permit

Employing Workers

Registering Property

Getting Credit

Protecting Investors

Paying Taxes

Trading Across Borders

Enforcing Contracts

Closing a Business

Singapore 1 4 2 1 16 4 2 5 1 13 2

New Zealand 2 1 5 15 3 4 1 9 26 10 17

Hong Kong 3 18 1 6 75 4 3 3 2 3 13

United States 4 8 25 1 12 4 5 61 18 8 15

United Kingdom 5 16 16 35 23 2 10 16 16 23 9

Denmark 6 28 10 9 47 15 27 13 6 28 7

Ireland 7 9 30 27 79 15 5 6 21 37 6

Canada 8 2 29 17 35 30 5 28 38 58 4

Australia 9 3 62 1 34 4 57 47 27 16 14

Norway 10 35 65 114 8 43 20 17 9 4 3

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eGL is supported by its 3 key stakeholders

■ Singapore’s regulator and promoter of the ICT industry

■ CIO to Singapore Government■ website: www.ida.gov.sg

■ Institute under the National University of Singapore specializing in broad-based advanced professional education in Information Technology

■ website: www.iss.nus.edu.sg

■ Graduate school under the National University of Singapore with the mission to educate and train the next generation of Asian policy-makers and leaders

■ website: www.lkyspp.nus.edu.sg

Stakeholders of eGL

■ A provider of quality e-Government education, research and consulting

■ Established on 1 August 2006, as part of Singapore’s iN2015 masterplan to keep Singapore on the cutting edge of e-Government Leadership

■ website: www.egl.sg

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Our Charter

a) Providing public-sector eGovernment leadership education;

b) Conducting research and providing thought leadership on the use of ICT for the development and implementation of public policies; and

c) Providing advisory services on e-Government, ICT governance and ICT Management for public and public related services.

A not-for-profit organisation which aims to facilitate the adoption of ICT by governments through: