e-Government in K.S.A

Ali S. Al-SomaDirector General

asoma@yesser.gov.sa

e-Government Program

Introduction:

Shared InfrastructureCoordinated Decentralized Approach

Common Standards and Practices

Unified Vision and Action Plan

Representatives from MOF, MCIT, CITC

Program Directorate

The Supreme Supervisory Committee

The Minister of Finance (MOF)

The Steering Committee

The

Adv

isor

y G

roup The e-Gov

Committee in each GovernmentEntity

The Minister of Communications and IT (MCIT)

Chaired by the Governor of CITC

Hierarchy:

The Governor of the Communications and IT

Commission (CITC)

Second Action Plan 2011-2015

“Enabling everyone to use effective government services, in a secure integrated and easy way, through

multiple electronic channels”

The Vision:

e-Government second action plan components:IN

FRAS

TRU

CTU

RE

E-SE

RVIC

ES

E-P

AR

TIC

IPA

TIO

N

NA

TIO

NA

LS

HA

RE

D

SY

ST

EM

S

HUMAN CAPITAL, COMMUNICATION & CHANGE MANAGEMENT

SUPPORT & MONITORING BY OFFICE OF STRATEGY MANAGEMENT (OSM)

EXECUTION BY YESSER AND THE GOVERNMENT ENTITIES

Impl

emen

tatio

nW

ork s

trea

ms

SUSTAINABLE WORKFORCE PUBLIC EXPERIENCE GOVERNMENT EFFICIENCYCOLLABORATION &

INNOVATION

RELATED NATIONAL STRATEGIES

VISION

INSTITUTIONAL FRAMEWORK

Stra

tegi

c Th

emes

&

Obj

ectiv

es

LG01 Establish and maintain effective and

skilled workforce

LG02 Maintain e-government leadership

by Ministers and senior executives

LG03 Create performance based

culture across e-government

workforce

LG04 Increase e-government

awareness among all government employees

VM03 Contribute to the

establishment of the

Information society in KSA,

including innovation and

growth of the local ICT sector

CS02 Improve quality of

e-services - choice,

availability

and service levels

BP10 Improve management

of suppliers/vendors

of e-government and

technology services

LG05 Improve collaboration and

increase knowledge exchange

BP09

Build capacity for

e-government

research and innovation

Val

ue

Man

agem

ent

Lea

rnin

g &

Gro

wth

Bu

sin

ess

Pro

cess

esC

ust

om

er S

ervi

ce

CS03

Increase customer

awareness of e-services

BP06 Improve service

delivery performance

against standards

and expectations

BP05

Improve communication

between government

agencies and citizens

Customer Value Proposition

Government Efficiency

BP04

Develop e-government

channels to

match citizen demand

BP07 Transform how

agencies deliver service

through business process

-es and use of e-services

BP01 Ensure effective

regulatory environment

for e-government achieve-

ment and measurement

BP02

Manage risks

to successful delivery

BP03 Implement

standardized business

processes and use of

single source of data

Sustainable e-government workforce

VM01 Drive out duplication

of government ICT

investment

CS01

Reduce cost of

accessing government

e-services

R E

S U

L T

SA

C T

I O N

S

Saudi Arabia Government & Society

Strategy Map

I am an individual or a business

BP08

Increase e-participation

between government

agencies and citizens

Collaboration & InnovationPublic Interaction Experience

VM02 Increase indirect value

of government ICT

Investment

I am a Government Agency

CS04 Increase customer satisfaction, making e-services their first choice and growing usage of e-services

e-Government Vision: “Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”

The Governance

IT Criminal Act.

- e-Transactions Act. - Telecommunications Act

- Rules Governing Private Sector Participation. -Directive to Shift from Conventional to Electronic Methods.

- e-Gov Implementation Rules .- Directive to form Government Agencies’ e-Government Committees.

Regulatory Frameworks:

e-Government shared Infrastructure

SAUDI e-Government National Portal:

+700

e-Services

99Gov. Agency

Providers

450Acts & Bylaws

SAUDI e-Government National Portal:

e-Government Data Center:

Government Secure Network GSN:

Government Service Bus (GSB):

Manage the related PKI policies and procedures.

Secure information

Integrated Security System used in:

Users I.D certification

Protecting data

Digital Signature

Implemented and operated

www.pki.gov.sa

The National Center for Digital Certification:

The Single sign-on (SSO) for Enterprises and individuals is considered

one of the significant regulations of implanting the e-Government

transactions issued within the Cabinet's resolution. Such regulations

provide that each individual with a natural or virtual personality shall

have a unified reference number included within all information

systems. The said unified reference number will be able to fulfill all

requirements of Concerned Agencies relating to e-Government

Transactions and their applications.

40Offices

25000

Establishments10

2Employees

Single Sign On SSO:

Single Sign On SSO Offices:

e-Channels

e-Channels Status

Web Available

SMS Available

IVR Available

Contact Center Under Studying

Mobiles Available

KIOSK Under Studying

Public Services Centers Under Studying

Available e-Channels In K.S.A:

Consulting Services

“To be the government preferred partner for e-government consultancy

services“

Yesser Consulting Group (YCG):

Assess the readiness and maturity of government agencies

e-Government Transformation Strategic Plan Development (Enterprise Architecture) e-Government Transformation Strategic Plan Development (Service Architecture)RFP Development & Tendering

RFP Response Evaluation and Award

Providing agencies with the qualified employees

Transforming Knowledge

Yesser Consulting Group:

19Government Agencies

YCG Clients:

Capacity Building & Awareness

Basic skills of Computer Applications and e-Transaction

Chief Information Officer Program

Specialized certifications in IT & PMO

Government Staff Training

Basic skills of Computer Applications and e-Transaction Program

Basic skills of Computer Applications and e-Transaction

Trainees in the first phase ~3000Trainees in the second phase ~7000

Government Staff Training

Total attendance in the second workshop 32Total attendance in the first workshop 34

Chief Information Officer Project

Chief Information Officer Program

Government Staff Training

E-training Caravans: “Training for All”

Public Training

Initiative Objectives

Provide appropriate training environment to learn the basic skills on use of computers to people in the areas that large institutes and training centers are not available in.

E-training Caravans: “Training for All”

Facilitate access to government & commercial services through introducing the government & commercial electronic services projects in the kingdom.

To encourage people in rural areas, villages and hamlets on learning the use of computers and the internet, by giving them basic skills in this area.

139

Lectures13

Provinces

50.919

Students and Public Attendance

30.66718.991

Male Students

Female Students

1.261 Public

Dissemination Of Digital Culture And Knowledge Lectures:

Initiative Objectives

Promote the importance of the use of telecommunications and information technology to community members (in all different categories and levels of education), with focus on youth, and raise awareness in this area.

Dissemination Of Digital Culture And Knowledge Lectures Pictures:

e-Government Awareness- Newspaper Advertisement campaign:

e-Government Awareness- Publications:

16 workshops for Gov Agencies4 training workshops

3 introducing lectures @ Universities

9 national & International Conferences Participations

e-Government Awareness in 2010- Events:

~150 Participants

6 Categories including the e-

Participation for individuals.

18 Winners

15 government agencies winners in 5

categories

3 individuals winners in the e-

Participation category

Saudi e-Government Achievement Award 2010:

Positive change with e-Government 

Ministry of Civil Service launches Jadara Program for e- Recruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.

Civil Service - e- Recruitment "Jadara" Program

The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.

Ministry of Labor – “Hafiz”

Considering the e-Services as a first choice for new government services:

Providing some e-Services through specific e-Channels:

Only through the e-Channels Ministry of Higher Education - Foreign scholarship

This service helps individuals and corporations to apply electronically for extending a re-entry visa.

Extend Return Visa Application- Ministry of Foreign Affairs

Trust

92% 92%

األفراد الشركات

82%78%

األفراد الشركات

58%

66%

األفراد الشركات

55%

46%

األفراد الشركات

Awareness Usage Satisfaction

5000 ) )G-CSample 500 ) )G-BMale & Females Citizens and Residences between 18 - 80 years old

Coverage

Customers’ satisfaction survey- survey results on e-Government customer satisfaction indicators in Saudi Arabia:

Meeting the increased public demand on e-Services:

2010

20092009 2009

Awards:

2011UNPSA

20112010

International Recognations:

“Growing Talent for the Knowledge Economy: The experience of Saudi Arabia” Best Practices in Networked Readiness: Selected Case Studies. World Economic Forum – 2011 Global Information Technology Report (GITR)

Efficient Governance

Global Information Technology Report (GITR)

Thankswww.yesser.gov.sa

www.saudi.gov.sa