moyra amess, associate director, chks
TRANSCRIPT
www.chks.co.uk
Working together to improve quality in healthcare
13th November 2013
CHKS Accreditation in Primary Health Care
Moyra Amess, Associate DirectorCHKS
www.chks.co.uk
Contents
Introduction to CHKSQuality and AccreditationThe CHKS Accreditation CyclePrimary Health Care ProgrammeBenefits of Accreditation
www.chks.co.uk
CHKS
Data benchmarking primarily in NHS
Work with more than 100 large acute hospitals in the UK.
We help them to understand their performance around key indicators including rates of mortality, length of stay, patient outcomes, complication rates and clinician performance.
Specialist healthcare accreditation and ISO certification provider
Provide high quality programmes.
Work with more than 100 clients throughout Europe.
We are dedicated to Continuous Quality Improvement
ISQUA accredited
Data and Consultancy
Assurance and Accreditation
www.chks.co.uk
3. Our coverage in Europe
UK excl NI – 50 accounts
Ireland – 35 accounts Portugal – 18 accounts
Italy – 4 accounts
Current Accounts:
Cyprus – 3 accounts
Other experience in:BosniaDenmarkSerbiaAlbaniaSouth Africa
GibraltarTurkey
Cruise Ships – 2 accounts
Northern Ireland – 1 account
www.chks.co.uk
‘Self assessment and external peer assessment process used by health care
organisations / clinical services to accurately assess their level of performance in relation to
established standards and to implement ways to
continually improve’
Accreditation in health care
The CHKS Accreditation Cycle
Three years accreditation from date of survey
12 months prior to accred expiry
Against standards at outset
12-18mths after start
Monitoring visit at 18mths if not ISO certification
Surveillance visitsat 12 and 24 mths post survey
www.chks.co.uk
Philosophy that informs our approach• Focused on Patient Safety, the patients’ and families’ experience of
care , professional competence, clinical governance, leadership and teamwork
• Strong commitment to continuous quality improvement• Incorporates current national and professional guidance• Bringing together standards of best practice• Evidence based standards• Referenced to CQC and GMS requirements• Originates from global policy developments, research evidence,
professional guidance and extensive consultation with people working in the field
• Demanding but realistic
EASY TO USE AND UNDERSTAND
8.36 There is a designated person appointed to handle complaints for the practice and to manage the complaints procedure
A
Guidance
The designated person may also be the 'Responsible Person' who ensures that complaints are handled in compliance with the Regulations.
Reference:
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
NHS Complaints in England: Regulations and Principles. Medical Protection Society. 2009
8.42 There are notices displayed in the practice advising patients how to make a complaint.
A CQC
GuidanceSuch notices may invite suggestions, comments and complaints from patents and carers, and do not need to focus exclusively on complaints.
Reference
The Health and Social Care Act 2008 (Registration Requirements) Regulations 2009, Complaints, 17(2) (a)
Layout of criteria