MotorCarrier Services Telecommuting

The Missouri Department of Transportation

HISTORY

Best value for every dollar

Going green

Right time, right resources

Flexibility

Trial by fire

Snow storm + icy roads+ no employees = success!

Hurdles

Equipment

Security

Firewall

Resolutions

Employee investment or buy-in

LogMeIn

Cisco 5505s

Continuing SuccessLogMeIn allowed expansion to other programs

Modified work processes

Instant chat

Reaping the BenefitsGoal – 10 FTEs

2010 – 2 FTEs

2011 – 8 + FTEs

Reasons for improvementSafety & Compliance – relinquished offices

Emergency calls included for both agents and admin

New equipment purchased

PerformanceDocumentation Log

Accountability

Supervisors review

Maintain or improve performance than when in the office

Telecommuting Log

OSOW Permit Report

Rules and How To’sDiagramed how to hook up equipmentLabeled the equipment for ease of hookupAdded all cords and documents to each bagSign out log for the phone bags that aren’t assignedDetailed work schedules

Proposed phone box rotation

For More Information:

patricia.suling@modot.mo.govMCS System & Training Analyst573.522.4616