motivating reuse and sustainable household items consumption

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Motivating Sustainable Household Items Consumption through Interactive Technology: eXchangeFun

Motivating Reuse and Sustainable Household Items Consumption

Feixing Tuang HCI/d 20091

Qing Ming Scroll Consumption pattern 1000 years back in ChinaRetrieved on May 4th from http://commons.wikimedia.org/wiki/File:Qingming_shanghe_tu_street.jpgQing Ming Shang He Scroll depicted daily lifestyle 1000 years back in China. The consumption pattern was probably not far different from my parents childhood at 50s in Asia. People do not own a lot of stuff and they reuse things because things are difficult to get. 2

Reusable furniture was thrown awayOur consumption pattern now is very different. This picture shows furniture that was thrown away by apartment residents and destroyed in rain. 3

ConsumerismsWe live in the culture of consumerism. We buy and dispose stuff quickly.

The rapid change in lifestyles in recent years has raised the questions of sustainability4How interactive media may contribute as one of the agents to make sustainable consumption to be more natural actions in everyday life again?

Connect People and PeopleRapidly update information Simplify everyday lifeSubmerged in modern lifestyles This project discusses how interactive media, having the power to connect people and people, update information rapidly, and make some process easier, as well as being already submerged to the modern lifestyles, may contribute as one of the agents to make sustainable consumption and lifestyles to be more natural actions in everyday life again. 5Initial StudiesCollected green brochures and magazines

Observed public Interaction

Studied exemplars

Generated Concepts

In the initial research studies, I collected green informational brochures and magazine to understand what people currently concern about sustainability and what actions have been taken. I observed peoples natural interaction in public space to generate design inspirations, studied exemplars and brainstormed for what technologies can do.6Insights from initial studiesDesign for peoples needs so that they would use the green design even if they dont care about sustainability

An article from 7X7 Guide San FranciscoThis food guide makes farmers market very appealing and invites readers to explore the market for fresh and delicious foods. We can design so that people will get engaged into sustainable behaviors even though they dont care about now. Getting people into green behavior is the first hurdle. After they are in the motion, they could learn the value more easily later. 7Help people to see what they were not able to see to change the way that they consume 8eXchangeFunReuse. Conserve. Build Community Collaborator: Yujia Zhao9

Picture retrieved under creative commons license on May 8, 2009: aquistbe http://www.flickr.com/photos/aquistbe/98276101/Things one does not need may be useful for another person. Reuse could reduce the demand for manufacturing new items. Community-based reuse has an interesting space because people are able to exchange conveniently within their neighborhood. They can see it in person before buying it. People have certain trust and closeness with their neighbors10

Unstructured interviews

Concept exploration with users on wireframes

Design critique on mock-up

What do people need?

Compared existing services: Community Bulletin Board, Mailing List, Craigslist, Garage SalePicture from YujiaWhat do people need with reuse? 11

Help remember forgotten items Picture retrieved under creative commons license on May 13, 2009: njhdiver. http://www.flickr.com/photos/njhdiver/2394010032/sizes/m/

People pile up items and forgot. Remind people of their forgotten items and encourage them to sell/give them away. 12Exchanging unused items for desired items

A lot of time, we may not be interested in selling out our stuff, even when we do not use it at all. We do not mind keeping it at home; we do not need to get rid of it; we like to possess things. However, when it is to exchange for something that we desire, we may very much be interested to do it, especially it involves little to none extra money to get the things that we want. user studyIncrease exchange opportunitiesA lot of time, we may not be interested in selling out our stuff, even when we do not use it at all. We do not mind keeping it at home; we do not need to get rid of it; we like to possess things. However, when it is to exchange for something that we desire, we may very much be interested to do it, especially when it involves little to none extra money to get the things that we want. 13People usually have many items to post

Buyers want to see pictures and good descriptionsMake posting easy

Help sellers to set price and give good item descriptions Getting people to post really easily14

Jen found some old stuff that she bought for her children in a corner Design Concept15

Children have grown up. But, these stuff are still in good condition.

Children have grown up. But, these stuff are still in good condition.

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including a DVD + R that she mistakenly bought yesterday that could not be used with her computer.She takes a picture of the items She wondered if anyone in the community would like to take them. She takes a picture of the items, including a DVD + R that she mistakenly bought yesterday that could not be used with her computer.17

Login to eXchangeFun and post her items.Login to eXchangeFun and post her items.18Posting multiple items

eXchangeFun has a garage sale place to upload pictures of multiple items. Sellers can tag the items that they want to sell.. eXchangeFun is a community-based website that people could exchange items that they dont used anymore with their community. It builds upon the trust and closeness in community. Since it is in a neighborhood, exchanging things are easy. People get to see it in real before they decide to buy. And, community members interact as they exchange things!

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And write detailed descriptions about these items. They can upload multiple pictures of different items at the same time.20

To help sellers set price and descriptions, similar items will display on the right as references21

I feel like I am helping my neighbor when I am able to provide her with an item on her wishlist. user studyThere is also a wish list that sellers can use to find items in the community. People who browsed Jens selling items will see her wish list. In our concept evaluation, our subject expressed that being able to find items for my neighbors wish list feels like I helped her. 22

Include Tweetsto inform people about new posting

Jen send the post and included a tweet. The post is automatically post to a twitter accounts. Dan who lives down the street reads the tweet24Items Renewal, Furniture HackerThere are people who take existing furniture and items and readapt them to other forms.

A reuse and exchange platform will be an interesting space for these people to look for materials to build these artworks and then to look for new owners for their works.The Jet Set Lounge Chair retrieve on May 6th, 2009 (www.househacker.com).

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The As-Is page invites users to post items that have defects or materials for renewal or re-adaptation.26Treasure HuntingPicture retrieved under creative commons license on May 8th, 2009. Jayw http://www.flickr.com/photos/jayw/186424916/J

People enjoy the fun of exploring the unknown in garage sale27We recreate the treasure hunting experience by letting the users to browse room by room and to move from item to another easily.

Include the elements of community and social interactions to enhance the reuse experience

Implementation and ScalabilityPublic display in lobby and community centers to increase visibility

Mobile app

Scalable to other types of communities such as churches, academic departments, and social groups.Business StrategyService charge when buyers decided to pay online for convenience or getting the items before it is sold to other people

Promotion to front page

Revenue from local ads

ReviewHelp people to see what they were not able to see to change the way that they consume

My neighbors may be throwing away stuff that I need. This information is invisible right now. eXchangeFun allows people to find items within their neighborhood and also provides people a place to give away their unwanted items to their neighbors and motivated them to remember the items that they might have already forgotten.

32Design for peoples needs so that they would use the green design even if they dont care about sustainabilitySimplify interactions

make multiple item posting easierhelp seller to set price and write descriptionsHelp them to remember to exchange the unused itemsTwitter helps people to watch new activitiesLogistic is easier. People could also see and feel the items in person before they decide to buyMake it easier for sellers to update an items status once it is sold out to avoid late inquiries and unnecessary trips.

Compared to existing reuse option, people could remove their posting easily when it is sold; they could upload picture easily; they have information to help them to set price and write item description. The system also helps them to remember their forgotten items. People exchange things within the community. Therefore, logistic is easier. People could also see and feel the items in person before they decide to buy.Garage Sale posting lets people to post multiple items easilyTwitter helps people to watch new activities

33Lengthens the lifespan of stuffFacilitates community exchange experienceCreates the treasur