NICKOLAS A MOTE5101 N. 40th St, Apt D120 210-313-7713Phoenix, AZ, 85018 nickolasmote@yahoo.com

OBJECTIVEI seek a leadership position that utilizes my expertise in building spectacular customer relationships and employing the skills that I acquired by being trained by a top J.D. Power customer satisfaction ranked company.

EDUCATIONBachelors of Science in Business Administration, California Coast University, 3.6 GPAComputer efficient (Word, Excel, PowerPoint, Sales force, BOSS, Social Media)

PROFESSIONAL EXPERIENCE

Regus (Arizona) *Workplace Reduction* 9/2015-10/2015

*Laid off due to “Unforeseeable changes in our business needs, Nick’s employment with Regus ended solely as the result of reduction in force. The selection criteria was based on hire date and in no way should reflect negatively on the performance by Nick during his tenure with Regus” Area Director/HR letter of reference

Regus is a multinational corporation that provides global workplaces. Regus operates over 3000 business centers in over 106 countries. General Manager (September 2015-October 2015) Responsible for leading a team to sell and retain over 70 private executive offices in Old Town Scottsdale

Yelp (Arizona) *Recruited out for better opportunity* 2/2015-9/2015

Yelp is the #6 most visited website in the USA, It connects customers with great local businesses. As of 2015, Yelp has 172 million monthly visitors and 74 million reviews. The company's revenues come from businesses paying to advertise. Junior Account Executive (July 2015-September 2015) Account Executive (February 2015-June 2015) Bucking Bronco Award for highest sales in training class 200% sales of company quota Promoted to Junior Account Executive for continuous monthly sales of over 20k Responsible for cold calling 70 businesses, and over 2 hours talk time daily

Enterprise Rent-A-Car (Arizona) 10/2010-5/2014

Enterprise Rent-A-Car is the largest rental car company in the United States, ranking No. 17th on Forbes list of “Largest Private Companies in America”. Recognized by J.D. Power and Associates 11 out of the last 12 years for highest in customer satisfaction. Branch Operations Manager, Glendale, AZ (January 2014-June 2014) Branch Operations Manager, Goodyear, AZ (July 2013-January 2014) Branch Operations Manager, Phoenix, AZ (March 2013-July 2013) Assistant Branch Manager, Mesa, AZ (2012-2013) Management Assistant, Phoenix, AZ (2011-2012) Management Trainee, Phoenix, AZ (2010-2011)

Nickolas A Mote

Rapid promotion due to excellent customer service, top sales, team player, and leadership. Spearheaded new tactics to increase Customer Service throughout the state of Arizona. GM of three Enterprise stores consisting of 400+ rental cars while leading multiple teams of 15-50 personnel. Specialized in leading, coaching, hiring, training, motivating, sales, growth, marketing, and customer service. Among top branches for employee retentions and promotions, which resulted in lower employee turnover and greater

customer satisfaction. Took VIP care of: Arizona Coyotes, Chicago White Sox/Cubs, Milwaukee Brewers, LA Dodgers, Cleveland Indians,

Cincinnati Reds, NASCAR, Luke Air Force Base, University of Phoenix Stadium, and the Navy SEALs. Grew branches by 75%, 50%, 35%, 30% compared to prior months from the previous year. Rebuilt and Organized new branch operations. Motived branch employees to increase customer service numbers and sales numbers from previous year.

Stone Werks-Big Rock Grill (San Antonio, TX) 1/2004-8/2010

Stone Werks Big Rock Grill is a privately held family chain of restaurants in San Antonio, TX that was established in 2004 with annual revenue of approximately $10MM and employs around 250 people. Head Trainer/ Head Server/ Bartender (January 2004-August 2010) Provided excellent customer service which resulted in repeat customers and increased revenue. Managed & Organized new employee training and assisted with marketing promotions. Built lifelong relationships.

AWARDS

Yelp Bucking Bronco Award, for having highest sales in Phoenix training classEnterprise Rent-A-Car Second place in Arizona during Q4, 2013 for constantly delivering exemplary individual and team sales numbers and

customer service numbers. Fourth place in Arizona during entire 2013, for constantly delivering exemplary individual and team sales numbers

and customer service numbers. “Elite to Eat” multiple awardee in 2013, for being the Branch Manager with the Top Sales and Customer Service

results. “Elite to Eat” awardee in 2011 & 2012 for being the Top Sales and Customer Service personnel.Stone Werks-Big Rock Grill Highest sales awards and top customer service recognitions.

PROFESSIONAL DEVELOPMENT Branch Manager Corporate training in St. Louis.

(Focused on owning and operating your own store) Branch Manager Training Retreat @ La Paloma

Resort in Tucson, AZ (Focused on improving sales, improving sales training, delegating tasks, and improving customer service)

Assistant Manager training (focused on how to train and develop your employees, how to lead your team and asses priorities)

Marketing BLITZ training (Focused on the essentials for accomplishing goals in the marketplace)

Modular 1, 2, 3, Training classes (focused on customer service, sales, phones, role playing, upgrades, difficult situations, growth, marketing)

Fast Track Business training (Focused on the details of the company and how to improve them)

Customer Service Training (Listening to live customer service survey calls and discussing what can be done to improve customer service in each situation)

Accounts Receivable training (Learned proper techniques to reduce bad debt and increase profitability)