more leadership behaviors that create a culture of continuous improvement (kainexus webinar)
TRANSCRIPT
Mark Graban VP of Customer Success
MORE Leadership Behaviors that Create a
Culture of Continuous Improvement
Dr. Gregory Jacobson Chief Product Officer
(Skip to slide #43 to watch this webinar)
Characteristics of a Culture of
Innovation & Improvement
Effective
Leadership
Systematic
Methodology
Enabling
Technology
(Skip to slide #43 to watch this webinar)
(Skip to slide #43 to watch this webinar)
The Original List - Webinar (Watch this webinar)
Our Original List - eBook (Watch this webinar)
Original 25 Behaviors
• State your belief in Kaizen
• Explain why Kaizen is important
• Empower, but be a servant leader
• Participate in Kaizen yourself
• Ask for Kaizen ideas (and opportunities)
• Don’t require everything to be an event or a project
• Emphasize small ideas
• Ask for more than just cost savings
(Watch this webinar)
Original 25 Behaviors
• Look at the process instead of blaming people
• Keep asking for Kaizen
• Don’t hide ideas (be transparent)
• Quickly respond to every idea
• Work to find something to implement
• Turn “bad ideas” into better ideas
• Coach, but don’t nitpick
• Help people see the bigger picture (don’t suboptimize)
(Watch this webinar)
Original 25 Behaviors • Turn complaints into ideas
• Help create time for people to take action
• Help share and spread ideas
• Don’t forget the “SA” in PDSA
• Don’t overdo the “P” in PDSA
• Be prepared to fail (and learn from failure)
• Be careful with rewards and quotas
• Give people recognition for ideas (effort, not just results)
• Compile the results and celebrate them
(Watch this webinar)
Behavior 26
Set goals for improvement (but not quotas)
(Mark)
(Watch this webinar)
Behavior 27
Don’t be inadvertently threatening when asking
(Mark)
(Watch this webinar)
Hi, are
you busy?
(Watch this webinar)
Behavior 28
Put it in the
system!
(Mark)
(Watch this webinar)
Behavior 29
Don’t say “that’s not
really a problem”
(Mark)
(Watch this webinar)
Behavior 30
Ask employees to think rather than
giving them answers
(Mark)
(Watch this webinar)
Behavior 31
Prioritize learning over
financial benefits
(Mark)
(Watch this webinar)
Behavior 32
Don’t try to escalate everything
(Mark)
(Watch this webinar)
Behavior 33
Don’t accept “send a reminder email”
as a “solution”
(Mark)
(Watch this webinar)
Behavior 34
Have a bias for action when you can “click undo”
(Mark)
(Watch this webinar)
Behavior 35
Emphasize and try small(est)
tests of change
(Mark)
(Watch this webinar)
Behavior 36
Senior leaders need to
go and see
(Mark)
(Watch this webinar)
Behavior 37
Senior leaders need to
celebrate and encourage
(Mark)
(Watch this webinar)
Behavior 38
Eliminate barriers rather than
accepting excuses
(Mark)
(Watch this webinar)
Behavior 39
Make a little time
for improvement each day
(Mark)
(Watch this webinar)
Make Time for Kaizen
“Nobody will be criticized or punished for taking time to work on Kaizen!”
Marwan S. Abouljoud, M.D. • Chief Medical Officer Henry Ford Medical Group • Transplant Institute Director
(Watch this webinar)
Behavior 40
Get physicians*
involved
(Mark) Note: May not apply to all industries
(Watch this webinar)
Behavior 41
Spread out the improvement
workload
(Mark)
(Watch this webinar)
Behavior 42
Embrace innovation &
creation
(Mark)
(Watch this webinar)
Behavior 43
Practice kaizen at home
(because you CHOOSE to)
(Mark)
(Watch this webinar)
Hair Bow Drawer
Before After
My five year old’s hair bow drawer
was a mess. We used to dig for
matching colors and shades.
A couple of years ago, I received three small containers as part of a gift. I
decided to use them for my daughter’s hair bows. I then put the other colors
in zip lock baggies. I also have a tin for other hair pieces. Now if she messes
them up, she cleans them up. As you can see, she has many hair bows now.
I keep two of each color on her hair brush for when we are taking a trip or in
a hurry and have to fix her hair away from home. The color we need is
always there.
The Effect
Time is saved in the mornings, especially now that she is in school.
Name Supervisor Date Savings
Shirley Fox Sherri Walker 6-20-07
From Healthcare Kaizen
Behavior 44
Have fun with
Kaizen
(Mark)
(Watch this webinar)
Behavior 45
Get started before
you’re perfectly ready to
(Mark)
(Watch this webinar)
Behavior 46
Look for cost savings
as an end result
(Mark)
(Watch this webinar)
“… none of us look at it as, “OK, how are we trying to save money or increase throughput?” That is what we’re doing, but that’s not how we think of it.”
(Watch this webinar)
Why Engagement
Matters in Healthcare
Employee
Engagement
Patient
Satisfaction
Quality &
Outcomes
Financial
Results
Patient
Volume
“THE RELATIONSHIP BETWEEN EMPLOYEE SATISFACTION AND HOSPITAL PATIENT EXPERIENCES,” by Petier, Dahl, and Mulhern
(Watch this webinar)
Building the Culture
Define
Model
Observe
Coach
Celebrate
(Watch this webinar)
MORE Leadership Behaviors that Create a Culture of Continuous Improvement
To learn about more leadership behaviors that create a culture of continuous improvement, watch
this free webinar:
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Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Thanks! • Web:
– www.kainexus.com
– blog.kainexus.com
• Past Webinars:
– www.kainexus.com/webinars
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– www.facebook.com/kainexus
Mark Graban @MarkGraban
Dr. Gregory Jacobson Chief Product Officer