montague technology management1 contingency planning for year 2000 montague technology management...

Montague Technology Management 1

Contingency Planning for Year Contingency Planning for Year 20002000

Montague Technology Management November 19, 1998


What is Contingency Planning ?What is Contingency Planning ?

• Awareness of possible threats • Based on the probability of threat occurrence, and the

amount of ensuing damage, implement strategies to:– Lower the probability of threat occurrence– Minimize the damages - costs and time

• Document, train, update, test plans in an ongoing program that reflects company changes


““Normal” Contingency PlanningNormal” Contingency Planning

• Activation date unknown

• Limited disruption or destructive scenarios (fire)

• Emergency services operational

• Alternate site strategies

• Offsite backups



• Incomplete integration:– Technology/business– Companies/government

• Human factors

• Telecommunications and transportation work (except for severe weather scenarios)



• Failed? IT projects

• Limited training

• Scope:– Site, data center, all data centers, business

functions.

• Suppliers and customers???



• Executive management rarely involved in plan testing.

• Generally not a corporate-wide function (across all divisions and sites).


Year 2000 Contingency Planning Year 2000 Contingency Planning is a Whole New Worldis a Whole New World

• Multiple simultaneous infrastructure failures must be considered

• Ripple effects• Existing strategies may not work• Closer relationship to IT systems • Need to emphasize company survival• New issues of social responsibility


Year 2000 Infrastructure IssuesYear 2000 Infrastructure Issues

• The primacy of electrical power

• The threat of multiple simultaneous failures

• The interdependence of all infrastructure elements

• The interdependencies of the global economy: ripple effects

• The threat of social unrest


This is more than a business issue:This is more than a business issue:

people will be hurtpeople will be hurt

some may die.some may die.


Contingency Planning has never Contingency Planning has never had a stronger mandate.had a stronger mandate.

Contingency Planning has never Contingency Planning has never had a more important mission.had a more important mission.


The Brave New World of Year The Brave New World of Year 2000 2000

• Scenario scope changes:– Multiple, prolonged regional infrastructure services

outages – Emergency services disruptions – Inadequacy of existing strategies – Transportation disruptions– Social issues and human factors

.



• NEW RESPONSIBILITIES:– IT remediation fallback plans– Supply chain, distribution channels – Business preparedness– Employees and their families– Community– Integration of technology, business, and

community



– Legal liabilities • Due diligence

• Regulatory disclosure

– Insurance issues• Directors and Officers

• Building systems

• Liability coverage ?

• Self-insurance



Year 2000 contingency planning mandates

• Integrate technology and business• Implement business preparedness projects• Corporate-wide scope• Employee awareness and training programs• Community connection


The Brave New World of Year The Brave New World of Year 20002000

Contingency Planning

becomes

Emergency PreparednessEmergency Preparedness

and Response Programand Response Program


Emergency Preparedness and Emergency Preparedness and ResponseResponse

• Cost related to size and complexity: less expensive than bankruptcy

• Preparedness for uncontrollable events

• A significant factor for: • company survival

• enhancing public image

• minimizing financial impacts


Program GoalsProgram Goals

• Assure company survival through Year 2000; minimize impacts of infrastructure failures

• Plan for cost-effective, creative contingency strategies

• Implement at all critical sites


Site Emergency Response TeamsSite Emergency Response Teams

Emergency Site

Coordinator

Emergency Management

Emergency Command

Center

Government and Incident Command

Liason

Sensitive Plant and Building Equipment

Emergency Transportation

Emergency Employee

Support

Physical Security

Emergency Communications

Administrative and Financial

Emergency Telecomm

Media Relations

Risk Management and Insurance

Technology Contingency

Planning Coordinator

Business Continuity Planning

Coordinator

Emergency Support

Provisioning

Emergency Power


Simulation ExerciseSimulation Exercise

• Scenario: Multiple simultaneous Y2k infrastructure failures

• Length of exercise: 4-6 hours• Timeframe of exercise: 5-10 days• Objectives:

– Test effectiveness of pilot emergency capability

– Extend awareness to management of all businesses


Employee Awareness Program Employee Awareness Program Development and PackagingDevelopment and Packaging

– Content developed in conjunction with corporate policy

– Delivery Approach

– Handout Materials

– Ongoing elements

– Language/culture issues


Deployment PlanningDeployment Planning

• Emergency Response Program– Develop site delivery schedule

– Organize teams for delivery; estimate costs

• Employee Awareness Program– Develop site delivery schedule

– Organize teams for delivery; estimate costs


Emergency Response ScheduleEmergency Response Schedule

The Schedule is REAL.

The schedule CANNOT slip, because

after midnight on Friday, December 31, 1999

Emergency Response must handle. . .

whatever happens.


And… we will handle it!


Contact InformationContact Information

For questions or further assistance:

Kathleen Lucey

phone 516-676-3152

email [email protected]

montague technology management1 contingency planning for year 2000 montague technology management...

Documents

contingency planning

new responsibilities

business issue

business functions

emergency preparedness

scenario scope changes

transportation work

data centers