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Money Transfer

FAQs

Does a customer need to register to avail this service? No, there is no requirement for the sender or the receiver to be registered.

Who can make a Money Transfer transaction? Is it for Telenor customers only? Any person can make a Money Transfer transaction and send money to another person. The only requirement is that both sender and receiver should hold a valid NADRA CNIC and submit photocopies of their CNICs to easypaisa merchants while doing a sending or receiving transaction. Expired CNICs will not be accepted.

Does a customer need to have a mobile phone to avail this service? No, there is no mandatory requirement for the sender or the receiver to provide mobile phone number. The benefit of providing mobile phone number is that they will be able to receive the transaction information SMS messages. Secondly this will be helpful in logging complaints.

Where can a customer send or receive a Money Transfer from? For Money Transfer, a customer can approach any Telenor S&SC, Tameer Microfinance Bank branch, Telenor Franchise or any easypaisa shop. Such shops can be identified by the original Certificate from the licensing Bank placed at the shop. Telenor will not be responsible for any service complaints from un-authorized merchants.

How long does the Money Transfer transaction take? How long does the Receiver have to wait after a Sender has sent money? Money Transfer sending or receiving is done instantly.

Will the customer get a receipt or any SMS notification after the transaction? SMS notification will be sent to the sender and the receiver at the time money is sent or collected. This is only if both sender and receiver mobile phone numbers have been entered. Apart from the SMS notifications, the easypaisa merchant will provide a stamped, signed transaction receipt to both sender and receiver with the sender and receivers CNICs and transaction details. The customers must not leave the easypaisa shop without collecting the receipt for the Money Transfer.

Is there a time limit for customer to receive a Money Transfer transaction? There is no time limit for claiming a Money Transfer. (As per Regulation all un-claimed amounts will be surrender to SBP after 10 years). However, it is recommended for customers to claim their money transfer transaction within 30 working days of transaction.

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What should a customer do if he forgets his transaction pass-code? The Customer needs to visit his nearest Telenor Sales & Service Center, Telenor Franchise, Tameer Microfinance Bank Branch or Tamer Bank Sales and Service Center and take his original NADRA CNIC with him.

How many times a customer can reset pass code? The pass-code will only be reset once.

What will be the process if a customer forgets the Transaction ID? The Transaction ID is on the receipt that a merchant gives to the Sender after the transaction. The Customer must keep this receipt carefully for verification. Additionally, if the Customer has forgotten his Transaction ID, he may obtain it by calling the help line after verification and providing information.

What if the customer doesn't receive the confirmation message? The customer should ensure that the phone numbers mentioned on the Money Transfer receipt are correct. He should then call the helpline and after verification, the call center agent will confirm the transaction status.

What if a customer comes to collect money sent through a Money Transfer and the easypaisa shop does not have cash? The customer should then contact a nearby easypaisa shop with cash.

Is there any number of transaction or monthly limits for customers? A customer can do a maximum of 3 transactions per month. The monthly limit for sending or receiving is Rs.10,000. These limits will apply when a customer is sending money as well as when a customer is receiving money through a Money Transfer transaction. For example, if a sender sends Rs. 10,000, his limits for that month have been exhausted. He will not be able to send or receive any money that month. However, the receiver's limits will be exhausted when he collects the Rs. 10,000. He will not be able to send or receive any money in that month.

Where I can get more information about this service? Call Center: 345 or 111-345-100