momentum magazine issue 2 — east
DESCRIPTION
Momentum Magazine Issue 2 — EastTRANSCRIPT
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MOMENTUMTHE MAGAZINE FOR UBER PARTNERS
DRIVING SUCCESS The push to bring one million
women onboard by 2020
SPOTLIGHT ON NYCRidesharing boom in
Brooklyn and the Bronx
FROM COAST TO COAST Our best partners
best practices
UBER TURNS FIVELooking to our future together
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2 MOMENTUM
#U
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Raven M. Robinson
@PR2Politics
I am so happy to see @Uber celebrat-
ing #BRONXWEEK #bronx that
is super awesome
CITY SPOTLIGHT
BOOMING IN BROOKLYN AND THE BRONXResidents and tourists alike are getting around New Yorks outer boroughs easier than ever
before thanks to Uber
Nearly one-third of Uber trips now
start in the outer boroughsthis is
an extraordinary accomplishment
that could not be possible
without you.
In every corner of the globe, Uber driver-partners like you are
offering riders a safe and reliable ride. This is especially true in ar-
eas traditionally underserved by public transportation, or where
people cannot easily get a taxi. In New York Citys outer boroughs,
Uber driver-partners are transforming the way New Yorkers get
around the city.
In May, Uber hosted two driver-partner appreciation events
to celebrate youin the Bronx and in Brooklyn. We brought in
food from driver-partners favorite local restaurants, such as
Juniors and Sahara.
More than 2,000 Uber driver-partners live in the Bronx while
more than 5,000 Uber driver-partners call Brooklyn home. Since
launching in NYC in 2011, our Bronx driver-partners have com-
pleted nearly 3 million trips on the platform, while our Brooklyn
driver-partners have completed nearly 7 million trips.
In the Red Hook neighborhood of Brooklyn, the closest sub-
way stop is more than a mile away. With more and more small
businesses opening up shop, convenient transportation in and
out of the neighborhood is of critical importance. Uber and
drivers like you are filling this gap, and, in 2015 alone, riders
have taken over 20,000 trips to Red Hook originating all across
the city. Of those traveling to or from Red Hook, 1 in 3 will be
dropped off or picked up at a small business.
Nearly one-third of Uber trips now start in the outer boroughs
this is an extraordinary accomplishment that could not be possible
without you.
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SUMMER 2015 3
DEAR UBER PARTNER:
For those of you receiving MOMENTUM magazine for the first time, I want to take this opportunity to say how thankful we are
to count you among our global community of incredible partners.
As Uber continues to grow and ex-
pand around the world, we remain
grateful for your partnership every
step of the way.
Earlier this year, we announced
our commitment to create jobs for
one million women on the Uber
platform by 2020. As our compa-
ny evolves, one thing will remain
constant: We will continue to create
flexible, equitable earning opportu-
nities for all drivers who want to partner with us. Flexibility is
one of the hallmarks of our platform, and for countless women
across the country and around the worldmany of whom are
primary caregivers for young children or elderly parentsflex-
ibility is a number one priority when it comes to professional
satisfaction and success.
Since launching this initiative, we have heard from many
partners about the significant role Uber plays in supplementing
income and supporting families. Many of you told us that Uber
helps connect your professional, social, and family networks. In
May, we held women partner appreciation events in 16 cities
around the world, to begin a conversation with women about
their experiences on the platform. From Mumbai to Bogot to
San Diego, we listened and got important feedback on ways to
improve the partner experience and recruit even more women
onto the platform. As we onboard driver-partners worldwide,
we will make a special effort to bring on more women and to
work with any organization or group that wants to help.
We are #superpumped to continue partnering with you and
working toward our goal of bringing one million women on the
platform in the next five years. Thank you for your continued
partnership. We will always work to ensure that your experience
as an Uber partner is the best it can be.
Sincerely,
RYAN GRAVES
Head of Global Operations / Uber Technologies, Inc.
Produced by DCP / dcpubs.com
In honor of Mothers Day, we hosted women driver-partner appreciation events in 16 cities around the world.
Have a mother, sister, daughter, or friend who
would make a great Uber driver-partner?
Refer her through your app.
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1ST PICKUP 2ND PICKUP 3RD PICKUP1ST DROPOFF 2ND DROPOFF
For partners, uberPOOL means
Less idling More time on-trip Less time waiting for riders
Thousands of Riders Commute withuberPOOL 24/7 in These Cities
Metric Tons ofCO2 Emissions
Prevented Monthly
Savings calculated over a typical one month period in 2015.
LOSANGELES
SANFRANCISCOPARIS
NEWYORK
Miles Saved inSan Francisco Monthly
674,000
Gallons of GasSaved Monthly
13,500
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4 MOMENTUM
UBERPOOL
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SUMMER 2015 5
RIDESHARE GUY SHARES
MEET THE RIDESHARE GUYHis digital resources offer you lots of information and a great community
My name is Harry Campbell, but hopefully you know me as The Rideshare Guy. Im passionate about helping other rideshare drivers work smarter and earn more, so I started a website to do just that. We have lots of instructional content and a great community that you can find at TheRideShareGuy.com.
In one of my recent podcasts, I chatted with Rob, a retiree in the Los Angeles area who is among the many baby boomers driving with Uber. If you have any thoughts or questions on this podcast, or anything else I can help you with, please email me at [email protected].
Harry: Why dont you tell us a little bit about you and how you
got into this rideshare gig?
Rob: Well, I had worked for a large corporation for about 32
years, and then in 2011, the company did a forced retirement.
My wife said, Youre home too much. You need to get up and
do something. Ive been driving with Uber since December of
last year, and I really like it. In the corporate world, my office
window looked onto a patio or some concrete. Now, my office
window is my windshield.
H: Lets talk about the health side of things: Is there anything you
recommend or you really think drivers need to keep in mind?
R: You need to get up and stretch. Having something on your
lower lumbar in your seat will help take some of the pressure
off your back. I took the word rest, and I used it as an acronym:
R stands for restGet eight hours of sleep. It supports physical
well-being, alertness and helps reduce stress.
EExercise, stretch. We sit for long periods of time, and its not
good for your back or circulation.
SSave and invest for retirement. This is something for the younger
drivers as well as older drivers.
T is timeGive time, volunteer. That helps your well-being, when
youre out there, helping others.
So REST: rest, exercise, save for retirement, and give your
time. I think those are really important tips to help us be healthy.
H: One other issue that a lot of 50-plus drivers might be think-
ing about is technology-based. Ive grown up around tech and
mobile phones, whereas baby boomers havent. Have you faced
challenges using the phones and the apps?
R: Well, truth be known, when I started out with Uber I was
a little intimidated. Once I got the ride done, I was a lot more
relaxed, but not knowing fully what to expect was a little scary.
I do a lot with apps now, probably because my kids are really
into it.
Harry Campbell, aka The Rideshare Guy, has been driving with
Uberand blogging and podcasting about his experiencessince
2014. MOMENTUM is thrilled to have him join the team and provide
our partner community with some of his best practices.
In the corporate world, my office window looked onto a patio or some concrete. Now, my office window is my windshield.
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6 MOMENTUM
PRO TIPS
FROM COAST TO COASTUber driver-partners from Canada and across the US chat about why they hit the road,
what keeps them going, and how to get ahead
Catherine is an uberX driver-partner in the Washington, DC
metro area who first partnered with Uber in Boston back in
2013. MOMENTUM magazine caught up with her to hear about her experience driving and how shes kept a great rating after
thousands and thousands of trips.
MOMENTUM: What did you do before partnering with Uber? Why did you decide to partner with Uber?
Catherine: Before Uber, I was a senior mortgage loan broker. I
originally tried Uber to meet people in Boston because I had re-
located and didnt know anyone. On my first day I was so happy
with the clients. They were so much fun to work with [that] six
weeks later I quit my job. I then moved back to the DC metro
area with Uber, which is my hometown.
M: What do you like most about the Uber platform?
C: I like the freedom to work whenever I want, to wear whatever
I want, and to go wherever I want. I love the clients that use
Uber because they are always so happy to have an alternate
transportation source.
M: How has your experience partnering with Uber been so far?
C: I love, love, love Uber. It has been a fabulous experience. Ive
worked in six cities now, including Baltimore, DC, Annapolis, and
Boston. Ive met some awesome peopleincluding Beyonces
producer and a Nobel laureate at NASA.
M: How have you managed to keep nearly a 4.9 rating after
thousands and thousands of trips?
C: When I pull up, I jump out of the car and open the door for
the rider. I ask them how their day is and use their name and say
Hi, Jim, how are you today? I always offer them water. When I
pull up, I tell them there is water on the side for them, and they
always say thanks. I try to make it an experience.
M: Would you recommend the Uber platform to other women
interested in driving?
C: I would definitely recommend it to women. The rating system
is designed so that the driver respects the passenger, but the
passenger also has to respect the driver. Its a great job because
it allows you freedom to go out anytime. You can take the kids
to school, cruise around, give a few rides, yet still get your kids
from school. And you can make great money doing it.
UBERING ON FROM CITY TO CITY
Catherine, Washington, DC and beyond
Its a great job because it allows you freedom to go out anytime. You can take the kids to school, cruise around, give a few rides, yet still get your kids from school. And you can make great money doing it.
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#U
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Kenny Griffin@KennyGriffinla
This @Uber_LA driver
gets a 5 star #uberlife
SUMMER 2015 7
RIDERS MAKE HIS DAY
Jim, Chicago, Illinois
Jim has been a partner in Chicago for over a year and a half
starting with uberX and most recently UberEATS. Newly retired,
Jim was looking for a way to fill his extra time and meet new
people. His partnership with Uber has allowed him to make brief
but meaningful connections with thousands of riders.
MOMENTUM: What were you doing before Uber?Jim: Before Uber, I ran a health care and rehabilitation consulting
practice. After my partner and I sold our business, I often found
myself at home, bugging my wife and needing to find a hobby.
My nephew told me about Uberand I instantly became hooked.
M: What do you like about the platform?
J: There is so much good that can come from the Uber platform,
but for me the most special part of the entire technology is
that it enables me to connect with people in short intervals in a
meaningful way. Uber allows for a really friendly environment
the majority of riders want to chat and so do I. That is something
I find truly incredible.
M: What is the biggest lesson you have learned while partnering
with Uber?
J: I have learned a lot from the people I have been able to meet,
but most of all, that you never know who you can meet! Taking
people from A to B doesnt have to just be a quiet transaction
some people are looking for more than just a driver, and hold-
ing an actual conversation can make the entire Uber experience
better for all involved. Little moments throughout the day can
add upand I like to think that I can be some good little part of
a riders day. And, quite honestly, the riders are a big part of my
day, too.
M: What are your tips for new drivers?
J: Pay attention because every rider is a chance connection and
the little things make a difference. Not everyone will want to
hold a conversation, but the majority of the time I find people
are up for a chat.
M: Whats your favorite part about Uber?
J: There are so many great things about Uber. You know, I just
believe that Uber is an enormous opportunity for people that
need to make a living, and its a fabulous opportunity to do
something fun and meaningful. Just recently, I started driving
with UberEATS and it provides a whole new opportunity for me
to move around the city and make peoples day. Its a tremen-
dous experience.
SOFIANES TOP THREE TIPS FOR SUCCESSFROM ONE OF UBERS FIRST DRIVER-PARTNERS IN
SAN FRANCISCO
1 STREET SMARTSLearn how to navigate the city. When I started driving in San Francisco, I didnt know anything about the city, but I ended up learning every-
thing about San Francisco from partnering with Uber. Do
some research on a map, learn the names of the streets,
and then go practice.
2 CITY SMARTSIf you really focus on the job, you can pick up on things like when event days are happening and
whether there will be crowds of people
at certain locations, like AT&T Park for a
game or a concert. In San Francisco, there
are a lot of new restaurants and venues
opening all the time. If you focus on that, you can
control your driving strategy and get more business.
3 PEOPLE SMARTSPay attention to your client behav-ior and preferences. On my end, as a driver, its about the simple things: providing good customer service, being
on time, making sure I follow the right route and dont get
lost, and making good conversation with the client. If its
an exceptional experience for the client, it ends up being
an exceptional experience for the driver.
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8 MOMENTUM
Comfort signed up with Uber after her car broke down and
she needed a new one. She drives all corners of the East Bay
while attending school and supporting her son through college
at UC Berkeley. MOMENTUM magazine caught up with Comfort to get insights into what fuels her passions.
MOMENTUM: Tell us about yourself!Comfort: I am from West Africa, Ghana. I have lived in the United
States for 18 years.
M: How did you hear about Uber?
C: I have a friend who drives with Uber. My car broke down, we
started looking for a car, and I thought, Theres no way I can
afford this. Then, he told me about Uber, and how the income
would allow me to afford the car. I bought it, and right then he
helped me apply with Uber.
M: What were you doing before driving with Uber?
C: Before driving I did home care. But after 14 years, I wanted
to get more education so I can go into hospitals and be able to
help more.
M: What does a typical day look like?
C: I usually work afternoons. Because of the flexible hours, I log
in when I have free time. I love driving in the East Bay. I believe
we should service every corner. I figure that I will be able to
build up the customers here and help more people.
DRIVEN BY KINDNESS
Comfort, SF Bay Area, California
M: What do you do when you are not driving?
C: When I am not driving I teach a class or I am studying. I am
trying to see if I can be a nurse. My passion is taking care of
people. I am grateful for this company because the flexibility
and steady income is something I have been looking for for a
long time.
M: What kind of riders do you remember the most?
C: It makes me feel good that I can meet people, communicate,
and share storiesbecause every one of us has a story to share.
It makes my day if I can talk to one person and put a smile on
their face. Everybody gets five stars with me.
M: What does the road ahead look like?
C: Even once I become a nurse, I plan on driving with Uber even
if it is just once a week. I just love meeting people. I feel like my
mission is caring for people.
It makes my day if I can talk to one person and put a smile on their face. ... Even once I become a nurse, I plan on driving with Uber even if it is just once a week. I just love meeting people.
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#U
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Doug Vidal-Hernndez@Douglas_VH
Today I had the pleasure of being
driven by the best #Uber driver in
Canada. He is truly deserving of his
6 rating. [About Glen (above), the first Canadian
driver to receive a Sixth Star Award.]
SUMMER 2015 9
PRO TIPS
CANADIAN PIONEER
Glen, Ottawa, OntarioIts like a roller coaster being an Uber partner in a new market. Despite this, there is something sacred and trailblazing about sharing my ride to those who ask for it. It feels good to be needed in our nations capital. ... I dont believe Ive ever felt so passionate about something in a very long time.
Glen is an uberX driver-partner in Ottawa, ON, where he be-
gan driving on the very first day Uber launched in Ottawa in
September 2014. He has completed more than 1,600 trips and
achieved an impressive 4.98 rating. Glen recently became the
first Canadian winner of the Global Sixth Star Award. MOMEN-TUM magazine caught up with Glen to hear more about why he partners with Uber.
MOMENTUM: Why did you decide to partner with Uber? Glen: The reasons were a combination of a passion for driving,
being part of something new, a desire to share my electric ride
and to engage the social element.
M: What do you like most about the Uber platform?
G: I like the two-way rating systemits the ultimate account-
ability and a good protective measure for the drivers and rid-
ers alike.
M: How has your experience partnering with Uber been so far?
G: Its like a roller coaster being an Uber partner in a new mar-
ket. Despite this, there is something sacred and trailblazing
about sharing my ride to those who ask for it. It feels good to
be needed in our nations capital. The highs are also when I see
another city (or state) in the United States rewrite the laws to
welcome Uber and ridesharing. These frameworks will happen
in Canada, too.
M: Whats your secret to maintaining a 4.98 rating after over
1,600 trips?
G: Taking pride in your ride, be welcoming, drive like your Mum
is in the car, treat others like you would like to be treated, show
thanks, and be your personable self.
M: Would you recommend the Uber platform to others?
G: I dont believe Ive ever felt so passionate about something in
a very long time. I dont even remember what life was like be-
fore October 1 of last year, pre-Uber. Its this passion that makes
me want to perfect how people move around in my city.
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Five years ago, the idea that you could seamlessly travel across a city with the touch of a button was unimaginable. ... Together, were helping change the transportation status quo.CEO and co-founder Travis Kalanick
10 MOMENTUM
UPDATE FROM HQ
ONE MILLION AND COUNTINGRemarks from CEO Travis Kalanick at Ubers five-year celebration
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On June 3, Uber celebrated its fifth anniversary at its San Francisco headquarters, bringing together driver-partners, em-ployees, and riders. As part of the festivities, Theresa Ferguson, who has been driving on the platform since early 2015, shared her story. Shes an UberMILITARY partner whose husband serves in the Army. Theresa used to work long hours managing a restaurant. Since becoming an Uber partner, she has been able to spend more time with her familyin fact, they recently took their first vacation together in a long while. Theresa spoke and introduced Uber CEO and co-founder Travis Kalanick, who talked about Ubers history and where he hopes to take it in the years ahead. An abridged version of Travis remarks appears below:
Uber began without ambition, but instead as the answer to
a simple question: What if you could press a button and get
a ride? Five years ago, our first partners were folks willing to
give us a chance, to be there when someone pressed that but-
ton. Then, as now, they were people who wanted to spend time
moving folks around their city, not sitting around waiting for
fares that might never come.
Today, our driver-partners have become the heart and soul of
Uber, and the reason weve come this far, this fast. Its you who
built Uber from the ground up, who believed in Uber when not
many did, who fought for Uber when not many would. Youve
made it possible for us to serve millions of people around the
world. And youve become a force for change in 300 cities
across six continents.
Five years ago, the idea that you could seamlessly travel
across a city with the touch of a button was unimaginable. And
weve faced resistance every step of the way from powerful
people who try to stop progress, who tried to keep things un-
changed.
The only reason they havent succeeded is because of our
riders and drivers like you. Whether you drive with us to help
pay the rent or a loved ones medical bills, or youre a veter-
an looking for work after returning home from overseas, youre
part of the fabric of Uber. Many of you used to work in the taxi
SUMMER 2015 11
Its you who built Uber from the ground up, who believed in Uber when not many did, who fought for Uber when not many would. Youve made it possible for us to serve millions of people around the world. CEO and co-founder Travis Kalanick
business but had enough of punching the clock and working a
grueling schedule you couldnt control.
Together, were helping change the transportation status quo:
making cities safer by cutting down on drunk driving, offering
affordable rides where mass transit doesnt reach and taxis dont
go. Ubers innovations are offering an alternative to a world that
looks like a parking lot and moves like a traffic jam.
As we look ahead, were especially excited about the poten-
tial of uberPOOL to help lower emissions and provide an alter-
native to gridlock. If youre driving with us in San Francisco, or
Los Angeles, or New York, you already know how this works:
When two people are headed in a similar direction, you pick
up one customer, then another. This means a lower price for
the customer but also less time spent between trips and higher
earnings for drivers. We think it can be a game changer in mov-
ing people away from car ownership.
When we talk to city leaders, we deliver a simple message
youre probably already familiar with: A city that welcomes Uber
onto its roads will be a city where people spend less time stuck
in traffic or looking for a parking space, a city where people will
spend less of their income on cars or commutes. It will be a city
that spends less building parking garages and expensive new
public transportation. It will be a smarter city, where we share
data that will help improve everything from parking issues to
traffic light patterns. It will be a cleaner city, where fewer cars
on the road will mean less carbon pollution.
And a city with Uber will be a more prosperous citya city
where more people have access to more affordable transporta-
tion than ever before, a city where there will be tens of thou-
sands of new jobs created. In the next five years, well continue
our journey of helping many cities around the world build a bet-
ter tomorrow. We cant make that journey without you. Thanks
for everything you do.
Uber partner Theresa Ferguson
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12 MOMENTUM
POINTS AND PERKS
GREAT DEALS AND DISCOUNTSMomentum Partner Rewards, Ubers loyalty program, offers exclusive perks for you and your family
Drivers place a premium on discounts on
personal cellphone plans
HERES WHAT WE LEARNED FROM DRIVERS:
Drivers indicated that discounts on
automotive products and services are the
most valuable type of reward
Drivers are interested in tools to simplify
the selection of health insurance
60%
70%
60%
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SUMMER 2015 13
At Uber, we celebrate the differences and diversity of our
driver-partners and the goals our platform helps you achieve.
But we also know there are some common threads in what driv-
er-partners need. In a survey we conducted earlier this year, we
learned that for 70% of driver-partners, discounts on automo-
tive products and services are the most valuable type of reward.
Our loyalty program is meant to recognize your hard work by
bringing you the rewards you want most. You can find out more
directly from your partner dashboard, under REWARDS.
HERE ARE THE DETAILS:
Personalized Health Insurance Recommendations
For many partners, finding affordable, effective health insur-
ance is a top priority. 60% of partners wanted a simpler pro-
cess for choosing health care coverage, so Uber worked with
Stride Health to offer a customized online tool for all driv-
er-partnersat no cost. In 15 minutes or less, youll be able
to browse side-by-side health plan comparisons to help you
select the best health care for you and your family.
Maintenance Discounts
Need new tires? A routine oil change? How about a fresh coat
of paint? Momentum extends significant, exclusive discounts
of up to 15% at major auto maintenance retailers like Auto-
Zone, Firestone, Maaco, Meineke, Midas, Jiffy Lube, and Val-
voline. Partners now have a personal pit crew at over 10,000
locations nationwide.
Personal Rewards for You and Your Family
Deep discounts on cellphone/wireless services are also a fea-
ture of Momentum Partner Rewards. Were working with top
wireless carriers AT&T and Verizon to deliver discounts from
1518%, and best of all, your immediate family can also enjoy
this discount.
We know that as drivers, your needs are constantly changing
so let us know how you think we can keep improving. Email us at
[email protected] and let us know how else Uber
can help you, on the road and off.
#U
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Erik Weber@vebah
Excited to roll out the next phase of
@Ubers Momentum Partner Rewards:
the Partner Fuel Card! t.uber.com/PFC
THE PARTNER FUEL CARDDISCOUNTS AT GAS STATIONS ACROSS THE US
Earlier this summer, we launched our latest addition
to the Momentum Partner Rewards program: the Part-
ner Fuel Card, powered by FleetCor and MasterCard.
Together, we have developed an exclusive set of dis-
counts on fuel for eligible Uber partners, who will be
able to unlock significant savingsup to 15 cents off
per gallonwhenever they fill up at gas stations across
the country.
Cardholders also get an automatic 1.5% off fuel pur-
chases everywhere MasterCard is accepted, plus added
discounts at independent gas stations across the coun-
try. Discounts are automatically applied to every trans-
action made with the Fuel Card, simple and hassle-free.
HERES HOW IT WORKS:
To unlock the Fuel Card, all you need to do is complete
200 trips on uberX or 150 trips with UberBLACK
The Fuel Card has a daily and weekly credit limit and al-
lows for the payment on credit of gas and convenience
goods at gas stations
Each week, the card balance is automatically deducted
from a partners earnings
Statements are easily accessible directly from the part-
ner dashboard
Partners save 1.5% on all fuel purchases made with the
Fuel Card. Additionally, partners get extra savings at
tens of thousands of sites across the country, resulting
in savings as high as 15 cents a gallon or more.
Discounts vary by market, and our interactive
map(drive.uber.com/momentum) makes searching for
savings easy
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14 MOMENTUM
VEHICLE HEALTH
HOWS YOUR CAR RUNNING?This veteran mechanics advice can keep your vehicle on the road and you in business
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Last winter, Uber spoke with a physician to give you tips
on how to stay healthy while on the road. This time around,
we spoke with Mike Hawat, a mechanic in California who has
inspected hundreds of partners vehicles, to get his advice on
keeping your car in tip-top shape.
The most common car problems for Uber partners are all re-
lated to low engine oil levels. Hawat said many partners under-
estimate the importance of checking this, but it is something
you should be in the habit of doing at least weekly to prevent
engine damage.
TO CHECK YOUR ENGINE OIL:
1. Park your car, turn off the engine, and open the cars hood (be
careful the engine isnt too hot!).
2. Pull out the dipstick and wipe oil off the end.
3. Reinsert the dipstick and pull it back out. Check to make sure the
level is above the minimum level indicated on the stick. If it is too
low, add oil by following the owners manual instructions or ask a
mechanic. If the level is fine, youre good to go!
4. Wipe dipstick, and put it securely back into the tube. Close the
hood, and hit the road again!
You can also do a DIY tire pressure checkup. On the inside
panel of the driver door, you should see an indicator. Make sure
your cars tires are properly pressured. If the pressure is off, see
your mechanic.
Even if youre doing these tire pressure and engine oil check-
ups, you should get regular professional checkups. If you hear any
unusual noiseslike brakes squealingits definitely time to see a
mechanic. Otherwise, take your car in roughly every 3,0005,000
miles and make sure the brakes, fluids, and other key features are
in good shape.
5 QUICK CHECKS TO KEEP YOUR CAR RUNNING SMOOTHLY1. Ladies and gentlemen, check your engines. Uber part-
ners put on a lot of miles. Use a dipstick to measure how
much oil is in the car. Pull, wipe clean, and then remove
to check. Although slightly pricier, using synthetic oil
will save you money in the long run.
2. Take a break and check your brakes. Make sure they are
always functioning properly.
3. Air on the side of caution. Check the air pressure in
your tires. Most tires need to be pumped to 33 or 35
psi. Not only does this preserve your tires, it gets better
gas mileage!
4. Wipe the slateand your windshieldclean. Replace
your wipers when they begin to streakits cheap and
easy to do yourself.
5. Keep calm and Uber on. Dont panic over normal wear
and tear, but spend a little time and money proactively
to save additional time and money in the future.#U
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Erin Oliver@erinLOLiver
Waiting at jiffy lube to get car
inspected to be cleared for
#Uber woot
SUMMER 2015 15
Even if youre doing these tire pressure and engine oil checkups, you should get regular professional checkups. Take your car in every 3,0005,000 miles or so and make sure the brakes, fluids, and other key features are in good shape.
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16 MOMENTUM
IN SEASON: UBER AT THE BEACH
UBER ON TO THE BEACH
GREAT EAST COAST LOCATIONS TO FIND RIDERS
Looking to beat the summer heat in your city? Want to
roll down your windows and catch an ocean breeze?These
seasonal hot spots are practically guaranteed to be busy
through Labor Day, especially when the sun is shining. If
youreinterestedin taking a ride to the beachthis summer,
email the support team in the associated market and well
give you the details.Surfs up and Uber on!
UBER MARKET
Maine
Portland, ME
New Hampshire
Boston, MA
Providence, RI
Connecticut
New York, NY
New Jersey
Delaware
Baltimore & Greater Maryland
Hampton Roads, VA
Outer Banks, NC
Eastern North Carolina
Wilmington, NC
Myrtle Beach, SC
Charleston, SC
Savannah, GA
*Pickups not allowed in Town of East Hampton (East Hampton, Amagansett, Montauk)
CLOSEST UBER AT THE BEACH
Bar Harbor
Kennebunk(port), Ogunquit, Old Orchard Beach
Rye
Boston North Shore, Cape Cod, Marthas Vineyard, Nantucket
Newport, Narragansett
Coast from Guilford to Stonington
Hamptons*
Jersey Shore
Rehoboth, Dewey, Bethany
Ocean City, St. Michaels, Inner Shore
Virginia Beach
Outer Banks
Beaufort, Morehead City, Atlantic Beach
Wrightsville, Carolina, Oak Island
Myrtle Beach
Isle of Palms, Edisto, Kiawah
Hilton Head, Tybee Island
CONTACT
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SUMMER 2015 17
TOOLS OF THE TRADE
PERSONALIZING THE PARTNER EXPERIENCEThe goal of Partner Support Centers (PSCs) is to offer you an in-person option for
addressing questions and concerns
MOMENTUM: Whats the goal of the Partner Support Centers? Robby Bearman: The idea is to ensure we offer world-class support
and to provide a sense of community for partners in their cities.
M: What should partners expect from their PSC?
RB: PSCs are physical locations where new drivers can get acti-
vated with Uber, and experienced drivers can find a solution for
anything that might come up. With this option, they can focus all
of their energy on earning an income on the platform.
M: Why is in-person support important for partners?
RB: PSCs are one tool in our ever-growing support tool belt. They
are an option that many partners will find helpful and conve-
nient. Other partner support tools that weve recently launched
and are expanding include Live Chat, phone, and improved web
and in-app self-service.
Robby Bearman is the Global Program Manager for Partner
Support Centers at Uber. He spent a year and half on the San
Francisco Operations Team, working directly with Uber part-
ners to help them build their businesses. Before joining Uber,
Bearman worked in the clean technology industry, including at
an electric car networking company. Robby Bearman
Were always looking for new ways to enhance the driv-
er-partner experience. Your feedback has led to improvements
big and small, from Bring Your Own Device (BYOD) to turn-by-
turn navigation. Every aspect of the partner experience is de-
signed with partners like you in mind.
But improving the partner experience extends beyond the
appinto the physical space. Partner Support Centers (PSCs)
have been opening up in cities all over. The goal? To improve the
partner experience by providing a high-quality, in-person op-
tion for you to get your questions answered and issues resolved.
Leading the effort to expand and enhance the PSC experience
is Robby Bearman. MOMENTUM caught up with him to ask a few questions about what to expect in the months and years ahead.
WHY VISIT YOUR PSC?
Come to activate your Uber account or bring your friends
when referring them to Uber (theres a cash reward!)
Take advantage of great deals and perks offered
through the Momentum Partner Rewards program
If you need vehicle assistance or help troubleshooting
the app, your team is available to help get you back on
the road as soon as possible
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18 MOMENTUM
EVENTS
JULY 31Mad Decent Block Party kicks off in Atlanta, GA, stopping in various US cities through September 26
AUGUST 2015
AUGUST 131COOLinary New Orleans (New Orleans, LA)
AUGUST 69World Golf Championships-Bridgestone Invitational (Akron, OH)
AUGUST 8Red Dress Run (New Orleans, LA)
AUGUST 1416Anime Festival Orlando (Orlando, FL)
AUGUST 1823World Series of Beach Volleyball (Los Angeles/Long Beach, CA)
AUGUST 2831PAX (Seattle, WA)
AUGUST 29 Austin Pride Festival & Parade (Austin, TX)
SEPTEMBER 2015
SEPTEMBER 17 Out of Bounds Comedy Festival (Austin, TX)
SEPTEMBER 27 - Southern Decadence Festival (New Orleans, LA) - Pig Out in the Park (Spokane, WA)
SEPTEMBER 57 - Labor Day Weekend - Bumbershoot (Seattle, WA)
SEPTEMBER 811Inbound 2015 (Boston, MA)
SEPTEMBER 1113Alamo City Comic Con (San Antonio, TX)
SEPTEMBER 13Dallas Cowboys season opener vs. New York Giants (Dallas, TX)
SEPTEMBER 1420New Orleans Restaurant Week (New Orleans, LA)
SEPTEMBER 19Oktoberfest begins in Munich, Germany, inspiring celebrations across the US into October
SEPTEMBER 1927UCI Road World Championships (Richmond, VA)
SEPTEMBER 25 State Fair of Texas opens, through October 18 (Dallas, TX)
SEPTEMBER 2527 - TomorrowWorld festival (Atlanta, GA)- Baltimore Comic-Con (Baltimore, MD)
JULY 2015
JULY 1719Pitchfork Music Festival (Chicago, IL)
JULY 2425Summer Brew Fest (Denver, CO)
JULY 2426Newport Folk Festival (Newport, RI)
JULY 2426Capitol Hill Block Party (Seattle, WA)
JULY 2427MLB Hall of Fame Weekend (Cooperstown, NY)
JULY 25National Day of the American Cowboy (Fort Worth, TX)
JULY 25Music City Brewers Festival (Nashville, TN)
JULY 26Molokai2Oahu Paddleboard World Championships (HI)
JULY 30Satchmo Summerfest, through August 2 (New Orleans, LA)
JULY 31Newport Jazz Festival begins, through August 2 (Newport, RI)
SUMMER HOT SPOTSMusic festival season is hereand that means long weekends of dancing, indulging, and
high demand for designated (Uber) drivers. Summer is also the season of baseball, state
fairs, fireworks shows, and Taylor Swift, who is likely coming to a city near you during her
epic 1989 World Tour. One more thing: Football and soccer seasons are about to kick off, so
get ready to drop off fans at sports bars and tailgate parties. #UberOn
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SEPTEMBER 2015
SEPTEMBER 46 Electric Zoo at Randalls Island Park (NYC)
SEPTEMBER 1017New York Fashion Week (NYC)
SEPTEMBER 13New York Jets season opener at Metlife Stadium (East Rutherford, NJ)
SEPTEMBER 20New York Giants home opener at Metlife Stadium (East Rutherford, NJ)
SEPTEMBER 21Metropolitan Opera Opening Night Gala (NYC)
SEPTEMBER 25New York Film Festival, through October 11
PHILADELPHIA
AUGUST 2015
AUGUST 27, 914 Center City District Restaurant Week (Philadelphia)
SEPTEMBER 2015
SEPTEMBER 56Budweiser Made in America Music Festival (Philadelphia)
GREATER WASHINGTON, DC
AUGUST 2015
AUGUST 19 Citi Open tennis tournament (DC)
AUGUST 916DC Beer Week
AUGUST 2123Comcast Outdoor Film Festival (Rockville, MD)
SEPTEMBER 2015
SEPTEMBER 5Library of Congress National Book Festival (DC)
SEPTEMBER 6National Symphony Orchestra: Labor Day Capitol Concert (DC)
SEPTEMBER 13- Washington Redskins season opener (Landover, MD)- Nations Triathlon (DC)
SEPTEMBER 18AT&T Nations Football Classic (DC)
SEPTEMBER 20- National Symphony Orchestra Season Opening Ball Concert (DC)- Navy-Air Force Half Marathon & Navy 5 Miler (DC)
SEPTEMBER 2627 Landmark Music Festival for the National Mall (DC)
EAST COAST EXCURSIONS
FROM BLOCKBUSTER CONCERTS TO FASHION SHOWS
TO HIGH-PROFILE TENNIS TOURNAMENTS, YOURE
SURE TO LOG PLENTY OF RIDESHARE MILES THIS
SUMMER IN NEW YORK AND WASHINGTON, DC
GREATER NEW YORK CITY
JULY 2015
JULY 1831 U2 plays eight shows at Madison Square Garden (NYC)
JULY 23Free Shakespeare in the Park premieres Cymbeline, through August 23 (NYC)
JULY 26Harlem Week begins, through August 22 (NYC)
AUGUST 2015
AUGUST 78Jamaica Arts & Music Summer Festival (Queens)
AUGUST 89Mad Decent Block Party (Brooklyn)
AUGUST 1430New York International Fringe Festival
AUGUST 2529Central Park Conservancy Film Festival (NYC)
AUGUST 2730 The Barclays PGA event (Edison, NJ)
AUGUST 31US Open tennis tournament begins, through September 13 (Queens)
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PRSRT STDU.S. POSTAGE
PAIDSalt Lake City UTPermit No.6563
Par tn e r s : Ke e p han dy an d disp lay in yo ur win dshie ld i f yo u n e e d a vehic le ID.
1455 Market Street, 4th Floor
San Francisco, CA 94103
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