mohit and puneet

8
LISTENING It is a physical process that we are listening through our ears.

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Page 1: Mohit and puneet

LISTENINGIt is a physical process that we are listening

through our ears.

Page 2: Mohit and puneet

DIFFERENCES BETWEEN LISTENING AND HEARING

LISTENING HEARING

IT IS AN ACT OF PROCESS IT IS A PASSIVE PROCESS

IT IS AN VOLUNTARY ACT. IT IS AN INVOLUNTARY ACT.

LISTENING NEEDS CONCENTRATION.

HEARING NEEDS NO CONCENTRATION.

LISTENING NEEDS ENCONSEOUS EFFORTS.

HEARING NEEDS NO ENCONSEOUS EFFORTS.

Page 3: Mohit and puneet

TYPES OF LISTENING

NON-LISTENING MARGINAL LISTENING ATTENTIVE LISTENING CRITICAL LISTENING APPRICIATIVE LISTENING

Page 4: Mohit and puneet

STRATEGIES FOR EFFECTIVE LISTENING

BE ALERT BE PHYSICALLY FIT EAT SMART BE COMFORTABLE CONCENTRATIVE BE PREPAIRED MAKE NOTES ASK QUESTIONS

Page 5: Mohit and puneet

LISTENING TECHNIQUES

FOCUSING RESPONDING CLARIFYING REFLECTING FEEDBACK

Page 6: Mohit and puneet

BARRIERS TO LISTENING FOCUSING ON PERSONAL

AGENDA HEARING EMOTIONAL

NOISE CRITICIZING THE SPEAKER HEARING EXTERNAL NOISE PHYSICAL DIFFICULTIES DISINTEREST IN MATERIAL

Page 7: Mohit and puneet

WAYS TO REMOVE BARRIERS BE SENSETIVE SHOW RESPECT DON’T LET YOUR MIND WANDER LISTEN PATIENTLY DON’T LOOSE TEMPER REMOVE DISTRACTIONS TAKE NOTES DON’T PRE JUDGE

Page 8: Mohit and puneet