mohit and puneet
TRANSCRIPT
LISTENINGIt is a physical process that we are listening
through our ears.
DIFFERENCES BETWEEN LISTENING AND HEARING
LISTENING HEARING
IT IS AN ACT OF PROCESS IT IS A PASSIVE PROCESS
IT IS AN VOLUNTARY ACT. IT IS AN INVOLUNTARY ACT.
LISTENING NEEDS CONCENTRATION.
HEARING NEEDS NO CONCENTRATION.
LISTENING NEEDS ENCONSEOUS EFFORTS.
HEARING NEEDS NO ENCONSEOUS EFFORTS.
TYPES OF LISTENING
NON-LISTENING MARGINAL LISTENING ATTENTIVE LISTENING CRITICAL LISTENING APPRICIATIVE LISTENING
STRATEGIES FOR EFFECTIVE LISTENING
BE ALERT BE PHYSICALLY FIT EAT SMART BE COMFORTABLE CONCENTRATIVE BE PREPAIRED MAKE NOTES ASK QUESTIONS
LISTENING TECHNIQUES
FOCUSING RESPONDING CLARIFYING REFLECTING FEEDBACK
BARRIERS TO LISTENING FOCUSING ON PERSONAL
AGENDA HEARING EMOTIONAL
NOISE CRITICIZING THE SPEAKER HEARING EXTERNAL NOISE PHYSICAL DIFFICULTIES DISINTEREST IN MATERIAL
WAYS TO REMOVE BARRIERS BE SENSETIVE SHOW RESPECT DON’T LET YOUR MIND WANDER LISTEN PATIENTLY DON’T LOOSE TEMPER REMOVE DISTRACTIONS TAKE NOTES DON’T PRE JUDGE