Mock Drill

COMBACT GROUP

• EVACUATIONTEAM

• FIRE FIGHTINGTEAM

• PROTECTIONTEAM

• HOSPITALITY TEAM

FOUR MAJOR RESPONSIBILITIES

To Calm down/pacify and provide necessary help & First aid to Guest & Staff.

To Evacuate the Guests and Staff.

To Put “off ” the Fire.

To Protect the Hotel and Guest valuableitems.

1. EVACUATION TEAM

• FRONT OFFICE

- GUEST SERVICE ASSOCIATE

• HOUSEKEEPING

- ROOM AND LOBBY ATTENDANT

• F&B -SERVICE

- OUTLET STAFF

2. FIRE FIGHTING TEAM Security

-Supervisor and guards

• Engineering

-shift engineer and technicians

Kitchen stewarding

supervisor and utility boys

3. PROTECTION TEAM Front office

- front office supervisor

Accounts - restaurant cashier,

assistant, auditor

Security- guards

It -executive

Purchase

4. HOSPITALITY TEAM F&B-service

- captains & stewards

F&B-production - chef de parte and commies

Front office- Reservation executive

• Sales – sales executive

• Support team-all administrative staff

ASSEMBLY POINTS

1) GUEST - FRONT CAR PARKING

AREA

2) STAFF - SERVICE GATE

DUTY MANAGER IS THE COMMANDER OF

COMBAT GROUP

• Number “1000” it’s Fire alarm number.

• Always bear in mind that whenever a fire

breaks out in The Fern , the information

has to be immediately passed onto the

Telephone operator

Fire Combat Operation

• Don’t panic

• Knock doors & help guest evacuate rooms

• Use fire exit only

• Avoid the elevators

Evacuation team…

…Evacuation team

• To avoid panic among the guest, inform the guest in the following way

• “There is smoke detector in the hotel. As a precaution, the hotel management

advises you to leave your room immediately. Please proceed to the

lobby, using the staircase only. Please do not use the lifts”

…Evacuation team

• Do not leave doors open

• Lift to be kept on ground floor

• Duty Manager – monitors guest & staff to designated area

• Evacuation team – geography of hotel

• Render first aid

• Call on the house doctor

Fighting the fire• Determine root of fire

• Determine type of fire

• Finalize action to be taken

• Use right type of extinguishers

• Security supervisor & engineering control

fire till fire brigade arrives

• Fire drills organized once every 2 months

Hospitality team

• Kitchen to make cheese sandwiches

• Biscuits on platter

• Tea/coffee in air voids

• Captain to serve these on trolley to guests

• Sales team & Guest relations will calm guest

Standard fire requirements• Kitchen to have

10 loaves of bread, 2 can of cheese, 1 can of biscuits, 2 boxes of tea bags, 2 packets of coffee, 4 kgs of sugar, 10 ltsof milk

• Captain/steward ensureshot water boilers ¾ full, 25 cups, 50 hi balls, 2 air voids & trolley

• Housekeeping25 blankets, 25 pillows, 10 flasks

Protection team• Night auditor/ IT moves following to safe

place (car parking near main porch)

– License – Bar, NOC’s, Fire brigade/police clearance

– Cash, cheques, cheque books

– Accounting records, files, account payables

– Backup tapes, computers in Front Office & Accounts

– Fax machine & other equipments

– Documents

– Safe deposit boxes

Prevention Is Better Than Cure

• Damaged fire sockets

• Lamp shades touching bulbs

• Smoke out of dustbins

• Cigarettes butts in ashtrays

• Damaged switches

• Smoke from electrical equipments

• Switches that don’t work

• Electrical outlets broken/missing face plates