mobtexting : leading a2p messaging & cloud telephony service provider
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www.mobtex)ng.com l www.3mdigital.co.in
MOBtex)ng is the leading and premier communica)ons pla;orm as a Service (CPaaS) that provide A2P Messaging and Cloud Telephony Services which can be integrated with any applica)ons, websites, CRM, ERP etc. providing highly integrated communica)on tools that enable real-‐)me collabora)on. With MOBtex)ng, enterprises can integrate business processes with communica)on technologies to promote businesses, improve customer engagement, automate customer interac)ons. The MOBtex)ng pla;orm has immense flexibility in crea)ng and deploying world-‐class messaging and voice solu)on without any infrastructure or process change.
A2P Messaging Voice & Cloud Telephony
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MOBtex<ng’s A2P Messaging Applica<on
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We offer SMS service that can be integrated with your applica)on to facilitate a push/pull messaging services. You will be able to communicate with your target customers, employees and partners with ease and can also keep records on delivery reports, personalize messages and schedule them for future delivery.
Promo<onal SMS Transac<onal SMS Two Way SMS Short Code SMS
Long Code SMS 2-‐Factor SMS Bulk SMS APIs & Plug-‐ins
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Why SMS as a Communica<on Tool?
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! The mobile phone is a personal device and the customer always has their mobile phone with them. It offers marketer to reach customer 24*7.
! Response rates for the SMS campaigns are immediate because they are real-‐)me & calls to ac)on can be acted upon faster than tradi)onal adver)sing.
! SMS is more of a direct connec)on to your customer base than any other marke)ng strategy & there aren’t any barriers.
! The SMS marke)ng offers adver)sers full control over message designing, development and dissemina)on.
! SMS has a staggeringly high open rate. Essen)ally, every SMS sent is opened and read.
! Average SMS marke)ng redemp)on rates are higher than other marke)ng such as email, direct mail and newspaper
! SMS campaigns offer brand a head start for winning the baZle for the next genera)on of shoppers.
! SMS campaigns to get the point immediately without anything that is unnecessary.
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Promote Your Business/Offers etc. directly to the Prospect’s Inbox & engage with your customer more, by using
MOBtex)ng’s Bulk SMS Solu)on.
Prospects/Customers Database Promo<on, New launch, Offers Coupon, Fes<ve & Discount SMS
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Customers
Quickly update Important details about Booking Status, Travel Details, Thank you SMS and more to your customers to engage them & deliver best customer service
Book Bus Ticket on ABC ABC’s Infrastructure
API Automa<on Customers Trigger SMS to the customer with travel details
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Customers
Let your customer be up to date about Order Status, Delivery and Enquiry for Products
Buy Products from eCom Receive Order Confirma<on
Order Tracking Order Status
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ABC System will send SMS to know about their Feedback
User will receive SMS & reply back to the number
Users Response will be captured and stored in the database
SMS is received by MOBtex)ng’s Gateway
MOBtex)ng system will communicate with ABC System
Collect Feedback about your Product, Services & Others; Run Survey/Poll/Vo)ng Campaign
ABC
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Customers
The customer will send SMS know the loca)on of ABC Company Store
E.g.-‐ <Pin Code or area name> to 99001122XX
Communica)on with Database
Database
Pull the informa)on from the Database with Nearest ABC Address details
SMS back to User containing the Address of ABC Company Store
Locate stores Easily using 2 Way SMS
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Customers
Customer can send SMS know whether any offer or Discount is running with Pai Interna)onal
SMS <Offer> space <Brand Name> to 9XXXXXXXX
Communica)on with Database
Database
Pull the informa)on from the Database with Company Offers on Specific Products/Brand
SMS back to User containing the Offers
and Discount
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MOBtex<ng’s Voice & Cloud Telephony
Applica<on
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The Evolu<on
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20 Years Ago Dial
10 Years Ago
Click
Now
Touch
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Make Your Business Life Easy
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How Cloud Telephony Makes Your Business Life Easy?
Here are the reasons, why businesses all over the world who are switching or have already switched to cloud telephony.
Easy to Setup
Generate Leads
Less/No Down<me
Enhance Brand Value
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Cloud Telephony: Your Favorite
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Why Businesses Choose Cloud Telephony
Cloud Based
24×7 Available
Data is Secure
Mul<-‐Tasking
Generate leads
Smartly
Effec<veness Spread
Awareness
Professional
Easy Customiza<on
Smooth Connec<on
Result Driven
Affordability
Reduce Employee
Cost
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Missed Call Solu<on Use Case
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Increase your Applica)on Download with Missed Call Service
Customers
Customer will give a Missed Call to 1800-‐XXX-‐XXXX
System will send an SMS with Applica)on link
If the user enters his Mobile Number to get the Applica)on, he also can get it from the website
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To Opt out from the DND list to receive promo)onal SMS & Building opt-‐in database via automated subscrip)on
Customers
Customer will give a Missed Call to 99001122XXXX or 1800-‐XXX-‐XXXX
Database
Customer’s Number will be stored in
Client’s Interface
Client can Send Offers, Coupons, Promo)ons to Users form his MOBtex)ng’s A/c
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Customer feedback, customer ra)ngs can be collected using Missed Call Services. Call back request by giving missed call is the most cost effec)ve way to acquire customers.
Apart from that, there are Other Missed Call Based Solu)on can be Applicable. Like-‐ -‐ Customer Feedback -‐ Registra)on and Coupons Genera)on -‐ Products Survey -‐ Free Support -‐ Products Enquiry/Inquiry -‐ 2-‐Factor Authen)ca)on -‐ Media Tracking/Engagement
Customers Database Mobile Number Execu<ve
Caller given Missed call to Mobile Number
Auto Reply SMS
Number Stored in Database
Execu)ve Call back soon to Requirement/ Concern
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Cloud Based IVR Solu<on Use Case
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Use IVR service to communicate with the customer in an interac)ve way. There are more Useful aspects which you can avail through your IVR. Like-‐
-‐ Customer Informa)on and Call Report -‐ User Iden)fica)on and Call record -‐ Authen)ca)on -‐ Personaliza)on & Engagement -‐ Intelligent Call Rou)ng to right department
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Become Successful
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S U C C E S S
Monitor Marke<ng Campaign -‐ MROI
Send SMS No<fica<ons
Improve Rela<onship Management
IVR -‐ Forward Call to Right Person
Informa<on Any<me, Anywhere via IVR
FREE Phone Communica<on Builds Trust
Never Keep Your Customer on call Queue
Improve Interac<on by Call Recording
Create Call Flow According to Your Need Measure Your Employee Performance
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Find Your Industry
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FMCG
Educa<on
Tours and Travels
Automobiles & Dealers
Couriers & Logis<cs
Clubs & Associa<ons
Gym & Health Clubs
Hotels & Resorts
Real Estate
Adver<sing & Media
Consumer Durables
Portals & E-‐Commerce
Financial Service
Educa<on Consultants
Insurance
SaaS
Placement & HR Consultants
NGO and Social Service
Banking Sector
Airlines
Pharmaceu<cals
Stock Brokers
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Use Messaging Effec<vely
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SMS based Dealer Locator
Field force communica<on
Interac<ve Promo<ons for Lead Genera<on
Rural Marke<ng uses Mobile medium
SMS based Customer Care & Marke<ng Solu<on
Exam results via SMS
SMS based Mobile/DTH account recharge
SMS based survey system
M-‐Ticke<ng (mobile <ckets)
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Use Telephony Effec<vely
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Missed Call Service: With Miss Call Number, get your customers to sign-‐up with you by just giving a missed call on your number. Subscribe them into your marke)ng lists and keep them posted about the latest offers and deals from your company through calls and SMS.
OBD (Out Bound Dialing): Any organiza)on, business that needs to communicate with a large number of customers, employees or client group via calling them on a regular basis, so voice messaging would be the best solu)on to communicate in no )me. IVRS (Interac<ve Voice Response System): Interac)ve Voice Response are a necessity for any major business that offers informa)on and also provides a way to check details such as account details in banking and other financial transac)ons. It also provides faster access to the informa)on compared to direct customer support and avoids long wai)ng and also call drops. In case, no one is available to pick the call, the system can also store contact informa)on so that the lead possibility is not lost.
Toll Free Numbers: Toll free number is a great way to market as the call is free for the customer and it is a great way to maintain engagement and deliver the product or service details so that the customer receives the benefits while the business receives the lead or conversion.
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Our Clients
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Our Par<al Client’s List
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Thank You
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For any Query and Discussion or To Know More about our Products & Services
SMS 'MOB' to 9019-‐120-‐120
WhatsApp us @ 9019-‐120-‐120
Email Us at -‐ sales@mobtex<ng.com
Call Us at -‐ 9019-‐120-‐120