November 25th 2008

Pavilion TMS Ltd

Mobility & Learning in the Workplace

November 25th 2008

Pavilion TMS Ltd

•Interactive Communications SMS MMS & E-Mail

•ERP & CRM delivery on Mobiles•Workflow systems •Sales, Service & Delivery applications on Mobiles

•Mobiles as Student & Teaching aids

EXAMPLES of current Mobile

solutions:

November 25th 2008

Pavilion TMS Ltd

UK Market Trends

£160 million(2013)

27.6million

Mobile Advertising & Marketing 580% growth rate• Significant revenues for SMS and MMS • Huge revenue growth for MMS (3500%)• 400% growth in SMS and MMS

580%

• Over 72 million handsets in use in the UK alone• 86% of UK adults now own a mobile phone• Over 5 billion text messages sent every month• More UK consumers use text messaging than the internet (Source: Ofcom)

• 580% growth in mobile marketing and advertising over the next 5 years (Source: Juniper Research)

• 92% of users say they can’t get through the day without using their mobile! (Source: Social Issues Research Centre))

November 25th 2008

Pavilion TMS Ltd

•Mobile messaging possibly the most direct means of communication

•Unmatched precision, flexibility and cost

•Mobile messaging delivers higher response rates than any other media

•Ideal for marketing, customer service and employee communications

•High social acceptance

•Text messages viewed as non-intrusive, 97% of people open texts (Source: Social Issues Research Centre)

•Always on / always available

Mobile is now an integral part of everyday life

November 25th 2008

Pavilion TMS Ltd

MultiSend Interactive

Internet Web Based solution

Personalised and interactive messaging

Businesses can engage with their target audience using text message, picture message and email

Higher responses to increase marketing and customer service performance

Delivers measurable ROI through productivity gains and significant cost savings

Built-in back-office/CRM integration for speedy deployment and integrated data management

Offers real-time reporting and analysis to track the effectiveness of campaigns

November 25th 2008

Pavilion TMS Ltd

B2C focused organisations with a medium - large customer base.

Organisations who need to contact their customers frequently via phone, email or post; such as finance, travel, retail and public sector.

Marketing campaigns Contract renewals Loyalty programmes Appointment and payment

reminders Enquiry handling Customer announcements Customer surveys Employee communications

Proven technology adopted by leading brands

O2

Phones 4 U

National Car Rental

Thomas Cook

First Choice

Reed Business

Lancashire Police

thetrainline

Virgin Active

Who uses MultiSend Interactive?

November 25th 2008

Pavilion TMS Ltd

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

ENGAGEsms• SMS Surveys

– The latest way to “sample and survey” Ipsos MORI, Harris, Vodafone, Orange, BBC, HM Government

– Everyone has a mobile phone– Over 90% read an SMS within a

minute of receiving– High Return rates for surveys for B2B– Users view SMS as;

• Non-intrusive• Fast• Private

November 25th 2008

Pavilion TMS Ltd

ACCELERATING YOUR SUCCESS

SMS and Surveys 1

• Socially acceptable• Convenient• Candid answers• Anywhere, anytime• No pressure from “surveyor”• Mobile ownership outstrips PC

by 10 to 1• 95%+ of 15-44 year olds own one• Ageless and Classless• Socially Inclusive

November 25th 2008

Pavilion TMS Ltd

SMS & Surveys 2

• 95% of SMS messages are delivered in 10 seconds• 82% of Surveys are responded to in an hour• 34% are responded to in 1 minute• We live in an “instant” age – requiring instant

access to data – even if we don’t have it!

November 25th 2008

Pavilion TMS Ltd

ENGAGEsms

“ENGAGEsms 'platform' is

• Enterprise class.• Scalable • Corporate governance 'in built'. • Multi-lingual capable • The most simple, inexpensive and

instantaneous method of inclusive communication today

November 25th 2008

Pavilion TMS Ltd

• WAP and WEB Survey support

• Full design and integration• Single place for

results• Totally Unique

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

• ENGAGEsms is a general SMS communication tool– Surveys, competitions, information lines, data build,

WAP and WEB surveys and more• SMS is now regarded as a valid, private, secure and

personal business communication tool• SMS will eventually be used in the same way eMail is

now• SMS does not suffer from SPAM • ENGAGEsms & Survey4B stand apart from the

competition – the ONLY tool suitable for large Public Sector use

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

Reporting

• Data is presented in graphical format• Data can be exported as a pdf or a text file (csv) or

other• Data “could” also be delivered as an “XML Stream” –

live onto an Intranet or even Internet site (consultancy)

• RSS feeds could be constructed to provide feedback to contributors as well as stakeholders (consultancy)

November 25th 2008

Pavilion TMS Ltd

Local Authority Use• Resident panels• Instant feedback• Inclusive participation

– Multi-lingual– No barriers to engagement– Crosses the social divides

• Leisure and Arts event management and satisfaction studies

• Policy opinion gathering

• REFUSE uplift

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

Public Sector Uses

• Customer Satisfaction• Tracking studies• Product usage• Omnibus panels• Diaries• Opinion polling• Quality validation• Surveys – Cyclic and non• Instant feedback at events

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

• Real Time feedback from residents on topical issues

• Inclusive feedback • Instantaneous Market Intelligence gathering• Self-evaluation of business projects & policies• Responses on key issues and event opt-ins• Information sources• Diary management – SMS alerts for

appointments and re-arrangements• eMail reminders over SMS• No barrier to participation

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

FOOTBALL & SMS

4GoodBUSINESS

November 25th 2008

Pavilion TMS Ltd

November 25th 2008

Pavilion TMS Ltd

November 25th 2008

Pavilion TMS Ltd

FOOTBALL:• “live” Man of the Match poll• Season Ticket Renewals• Daily, weekly, monthly - news bytes• Sponsored offers & Product sales• Club Store sales offers• Fan Meetings/AGMs/Ground Tours• Fixture changes/ re-arranged matches/Cup games • Last-minute Ticket deals

ENGAGEsms

November 25th 2008

Pavilion TMS Ltd

mobile4NHS- communicating in real-time

Primary Care Trusts, particularly Community-based, need to improve access to patient systems

• from home

• the car

•the patient home

•and the clinic

“The missing link has been the ability to easily re-author screens for delivery to mobile - even from Legacy, Green-Screen, Host applications, we can add a Non-Intrusive, Integration layer and we can deliver”

Workflow systems

November 25th 2008

Pavilion TMS Ltd

mobile4NHS- communicating in real-time

Using Mobile Devices can bring a number of very distinct benefits;

• Always-on access to Staff

• Device tracking on GPS

• Ability to improve on your Lone-Worker H&S policies

• Access to ‘live’ back-end systems 24 x 7

• A more efficient service, with fewer mistakes

•more time for clinical care

•better general communication with staff

•less form filling no transcribing and paper-based inefficiencies

Workflow systems

November 25th 2008

Pavilion TMS Ltd

Sales, Service & Delivery applications on Mobiles

November 25th 2008

Pavilion TMS Ltd

Mobile Sales - CRM & ERP

An integrated sales solution that enables you to enhance, optimize and manage your sales force automation, like never before…

Velocity allows your remote sales force to post orders into Sage, alongside an impressive range of features

November 25th 2008

Pavilion TMS Ltd

Mobile Service and Engineering - CRM & ERP

Strengthen and increase the productivity and organisation of your engineering force with Torsion…

Torsion allows your remote service force toschedule jobs, add service sheets and salesorders DIRECT into Sage;

November 25th 2008

Pavilion TMS Ltd

Mobile Despatch and POD - ERP

Deliver and despatch with a more accurate, streamlined and confident approach…

Momentum allows your delivery staff to manage, despatch, create proof of delivery documents and much more…

November 25th 2008

Pavilion TMS Ltd

•Interactive Communications SMS MMS & E-Mail

•ERP & CRM delivery on Mobiles•Workflow systems •Sales, Service & Delivery applications on Mobiles

•Mobiles as Student & Teaching aids

November 25th 2008

Pavilion TMS Ltd

Students & Teaching aids?

•Student College/University Communications

•SMS/MMS/E-Mail all on Mobile Smart Phones

•Fees/Feedback/Library returns/reminders

•Podcasts of Lectures Audio/Video -MP3 or MP4 File delivery

•Blog sites for interactive Q & A Sessions

November 25th 2008

Pavilion TMS Ltd

The future’s bright – the future’s MOBILE!!!