Masters of Mobility Webinar |

Understanding Enterprise Mobility Trends

and Mobile Usage Mobilemania Sweeps the Enterprise

December 2011

www.ipass.com

• Q4 2011 Mobile Workforce Report - Mobilemania

Sweeps the Enterprise

› Trends in Enterprise Mobility

› Mobility’s Effect on Your Health

• The Impact to IT

• How iPass can Help

Agenda

2

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iPass | Q4 2011 Mobile Workforce Report:

Methodology

• Focus on mobile enterprise employees

• 2,300 responses

• Representing 1,100 enterprises world wide

› 49% from North America, 32% from Europe, 12% from Asia Pacific

Respondent Location Respondent Age

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4

Mobility Costs Rising and Workers Don’t Know Moving away from all you can eat plans

Fragmented User Experience Bill shock, multiple providers, service issues

Our View | Enterprise Mobility

The Laptop is the New Desktop And Smartphones & Tablets Are the New Laptops

Hyper-connected Mobile Workers Checking mobile devices routinely during downtime

Mobile Data Explosion Rapid Device and Bandwidth Growth

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• Some of the highlights from the Q4 Mobile Workforce

Report

› Mobile Workers are getting younger

› iPhones have overtaken Blackberry as the Enterprise

Smartphone of choice

› Support for individually liable devices in the Enterprise continues

to rise

• With this employees are being offered more choice when it comes to

smartphones

• When it comes to tablets, individually liable is the norm

› Mobile Workers are emotionally attached to their smartphones

› Mobile Workers- their work habits do impact their sleep and

exercise habits

iPass | Enterprise Mobility Trends

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*Data from the Q3 2011 Mobile Workforce Report

iPass| Enterprise Mobility Trends

iPASS PROPRIETARY AND CONFIDENTIAL 6

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Mobility Trends | Smartphone Usage

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iPhone and Android Smartphones have grown rapidly in the Enterprise

since last year

› BlackBerry is still prevalent, however the Enterprise is supporting more

devices- both IT managed and non IT managed

• Only 28% of mobile workers are restricted to using a single device, whereas 44%

are allowed to choose from a list of devices and 19% can choose whatever

device they want

*Data from the Q4 2011 Mobile Workforce Report

Q.: Do you currently have any of the following smartphones?

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While the trend is not to abandon Blackberry, organizations are also

not planning on adding Blackberry support either

› Other platforms will see growth next year

Mobility Trends | Smartphone Usage

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Q.: Has your company’s smartphone policy (as stated above) recently changed or do you anticipate it will change over the next 12 months?

If so has your company added support, continued support or discontinued support for any smartphones or will it in the next 12 months? (Multiple selections allowed)

*Data from the Q4 2011 Mobile Workforce Report

www.ipass.com

More users are using their own smartphones for access

› This is reflected in the fact that the median age of the mobile worker is decreasing- from 46 last year to 41 this year as Enterprises open up access to a larger population of employees using their own device

Mobility Trends | End User Liability Increasing

in the Enterprise

9 *Data from the Q4 2011 Mobile Workforce Report

2010 2011

Q.: Is your smartphone a company-issued or a personally liable device?

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More mobile workers are using tablets- 44% of mobile workers have a

tablet

› Up from 41% in Q3 2010 and 33% in Q2 2010

› iPad is still dominant with Enterprise mobile workers, with the Samsung

Galaxy perhaps evolving into a solid challenger

› Vast majority of tablets are not IT managed- 77% of mobile workers

purchased their own tablet

Mobility Trends | Tablet Usage

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Q.: Do you currently have, or intend to receive or purchase any of the following tablets in the next six months?

*Data from the Q4 2011 Mobile Workforce Report

www.ipass.com

Mobility Trends | Using the Laptop Less

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Q.: In 2012, do you see yourself using any of the following devices that you now user more or less?

*Data from the Q4 2011 Mobile Workforce Report

“The laptop is the new

desktop, and the

smartphone/tablet is the

new laptop”

Mobile workers plan to use

smartphones and tablets

more at the expense of

their laptops

› 42% of mobile workers say

they now leave their laptop

at work at least

occasionally during the

week

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Getting access to the Internet and to applications are the top barriers

to success listed by Mobile Workers

› In third place, the ability to interact with co-workers is related to both

access, as well as the collaborative tools available to ensure remote

workers can interact with their peers

Mobility Trends | Barriers to Success

12 *Data from the Q4 2011 Mobile Workforce Report

Q.: In your experience, what is the biggest barrier to successful mobile working?

iPass| Mobility’s Effect on Your Health

iPASS PROPRIETARY AND CONFIDENTIAL 13

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Mobile Workers are attached to their smartphones, most would have an

emotional response if they went without their smartphone for a week

› 59% would have an emotional response

› Of those who said they would have an emotional response, disorientated

and distraught were the top emotions mentioned

Your Health | Smartphone Attachment

14

*Data from the Q4 2011 Mobile Workforce Report

Q.: If you were without your smartphone for a working week, how would you feel?

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Your Health | Impact on Sleep

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Q.: Do your work habits impact your sleep?

*Data from the Q4 2011 Mobile Workforce Report

Half of all Mobile Workers

indicate that their work

schedule affects their sleep

habits

› Varies by age group

› Only 31% of the 22-34 age

group indicated that work

does not impact their

ability to get plenty of

sleep

› Compared to 48% for the

55-64 age group

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The Mobile Worker lifestyle does impact the ability to exercise for most:

› 45% of Mobile Workers indicate that they exercise regularly, 56%

exercised regularly or not al all

› 60% indicate that work gets in the way of exercising as much as they

should

Your Health | Impact on Exercise

16

Q.: Does your work lifestyle impact your exercise routine?

*Data from the Q4 2011 Mobile Workforce Report

www.ipass.com

Mobile Workers spend a lot of time on the road, and many indicate that

this has a negative impact on their overall health

› 35% are traveling at least a week a month

› 44% indicate that business travel has a negative impact on their health

Your Health | Impact of Business Travel

17

Q.: How often do you travel for work?

*Data from the Q4 2011 Mobile Workforce Report

Q.: Does business travel contribute positively or negatively to your overall health?

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• Support for end user liable devices in the Enterprise is increasingly

the norm, with users expecting to choose their device of choice for

both smartphones and tablets

› Opportunity to improve productivity by pushing mobility out to a larger

audience, but ensure data access policies are consistent for both IT

managed and End User Liable devices

› To maximize productivity, ensure that mobile workers have the right tools

to get connected, have access to the right applications and have the

ability to interact with their peers

• Mobile Workers are emotionally attached to their smartphones, and

the Mobile Worker ‘hyperconnected’ lifestyle is impacting their health

› Is their an opportunity for the Enterprise to promote better sleep and

exercise habits?

Summary | Enterprise Mobility Trends

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iPass | How iPass Can Help

19

www.ipass.com

iPass | Vision for Mobility in the Enterprise

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Costs are known and controlled

Mobility services are enterprise-

defined

Compliance is enforced

Access is instant

Management is powerful but

simple

www.ipass.com 21

Middle East & Africa

North America Asia Europe

Central / South America

Over 2,500 Airport Hotspots

Over 50,000 Hotel Hotspots

Over 60,000 Free Hotspots

Premium in-flight Wi-Fi services available on 3,800 U.S. flights daily

Mobile broadband in the US, China, UK and Japan

33,463

2,140

291,805

9,328

267,786

Free Wi-Fi

60,880

Australia & Oceania

3,497

652,683 Access Points 121 Countries & Territories

1

1 As per the ‘ISO 3166’ list of 249 country codes

Who We Are | The World’s Largest Mobile

Network

www.ipass.com

iPass | The iPass Open Mobile Platform

22

Thank you for attending!

This presentation only covers a portion of the

Mobile Workforce findings

Want to see the full Mobile Workforce Report?

Or view archived reports from previous

quarters?

Go to:

http://mobile-workforce-project.ipass.com/

Also accessible by link from : www.ipass.com

Q & A