MOBILE SURVEY MOBILE SURVEY DEVICESDEVICESUsing the latest technology-based mobile devicesUsing the latest technology-based mobile devicesto capture real-time Voice-of-the customer feedbackto capture real-time Voice-of-the customer feedback

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What are Mobile Survey Devices?What are Mobile Survey Devices?• Web-enabled portable devices such as tablets, mobile phonesWeb-enabled portable devices such as tablets, mobile phones and personal digital assistants (PDAs).and personal digital assistants (PDAs).

• Fully integrated with the web-based SurveyManager – a hosted Fully integrated with the web-based SurveyManager – a hosted feedback feedback management platform.management platform.

• Capture customers’ decision processes, attitudes and satisfaction Capture customers’ decision processes, attitudes and satisfaction feedback at the Point-of-Experience.feedback at the Point-of-Experience.

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The Importance of Point-of-Experience SurveyingThe Importance of Point-of-Experience Surveying• Capture immediate, spontaneous feedback when and where the Capture immediate, spontaneous feedback when and where the product or product or services is experienced, not days or weeks later.services is experienced, not days or weeks later.

• On-site, on-time, on demand surveying eliminates reporting delays On-site, on-time, on demand surveying eliminates reporting delays and and provides immediate service recovery.provides immediate service recovery.

• Allows low score satisfaction alerts to trigger instant response.Allows low score satisfaction alerts to trigger instant response.

• Surveys and media can be easily customized in the field for different Surveys and media can be easily customized in the field for different languages and target audienceslanguages and target audiences

• Voice, Photo, Video and Text capture of open-ended qualitative Voice, Photo, Video and Text capture of open-ended qualitative feedback feedback saves rekeying labor, minimizes errors. saves rekeying labor, minimizes errors.

• Instant access to actionable data from anywhere.Instant access to actionable data from anywhere.

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Mobile Tablet PC Survey Devices for Companies on the MoveMobile Tablet PC Survey Devices for Companies on the Move

Mobile Tablet Survey Devices give Mobile Tablet Survey Devices give youyou• FlexibilityFlexibility• PortabilityPortability• Touch screen Multimedia & Multilingual Touch screen Multimedia & Multilingual CapabilitiesCapabilities• Author once, deliver anywhere simplicityAuthor once, deliver anywhere simplicity

Mobile Tablet Surveys applicationsMobile Tablet Surveys applications• In-patient surveysIn-patient surveys• Airline passenger satisfactionAirline passenger satisfaction• Trade show exhibitors & visitorsTrade show exhibitors & visitors• Customer service surveysCustomer service surveys• Intercept surveyingIntercept surveying

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Rapid Surveying Response with PDA Handheld Devices Rapid Surveying Response with PDA Handheld Devices

PDA Surveys give youPDA Surveys give you• Extremely long battery lifeExtremely long battery life• Support for many handheld mobile platformsSupport for many handheld mobile platforms• Color touch screen with multimedia,multilanguage Color touch screen with multimedia,multilanguage capabilitycapability• Lightweight portabilityLightweight portability• On-site, on-time, on demand usabilityOn-site, on-time, on demand usability• Flexible connectivity options for real-time data transferFlexible connectivity options for real-time data transfer

PDA Surveys applicationsPDA Surveys applications• Healthcare and patient surveysHealthcare and patient surveys• Public opinion pollingPublic opinion polling• Plane, train or ship passenger satisfactionPlane, train or ship passenger satisfaction• Conference, trade show feedbackConference, trade show feedback• In the field, remote location surveyingIn the field, remote location surveying

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Distribute Surveys Directly to Customers using Distribute Surveys Directly to Customers using Mobile Phone SurveysMobile Phone Surveys

Mobile Phone Surveys let youMobile Phone Surveys let you• Build mobile feedback communitiesBuild mobile feedback communities• Invite loyal users to participate in feedback Invite loyal users to participate in feedback studiesstudies• Capture mobile feedback instantly onsiteCapture mobile feedback instantly onsite• Personalize the survey experience to each Personalize the survey experience to each individualindividual• Anytime, anywhere surveying capabilityAnytime, anywhere surveying capability• Record verbatim comments in the customer’s Record verbatim comments in the customer’s voicevoice

Mobile Phone Surveys applicationsMobile Phone Surveys applications• Mystery Shopping data captureMystery Shopping data capture• Audience Response tool – real-time group feedbackAudience Response tool – real-time group feedback• In-store Point-of-Experience customer feedbackIn-store Point-of-Experience customer feedback• Social media communities committed to your brandSocial media communities committed to your brand

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Use SurveyManager to Design and Deploy Use SurveyManager to Design and Deploy Mobile Device Survey ProgramsMobile Device Survey Programs

• Use OMI question & response resource librariesUse OMI question & response resource libraries– – or – or – • Write your own questions and responsesWrite your own questions and responses• Simple, intuitive and easy to useSimple, intuitive and easy to use• Web-based: No software needed to install SurveyManagerWeb-based: No software needed to install SurveyManager• You control all management tasks to design, deploy and report dataYou control all management tasks to design, deploy and report data

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SurveyManager Report FeaturesSurveyManager Report Features

Customized Reports

Standard Summary Reports Customer Satisfaction Scores

Graphs and Charts within Reports

Automated Reporting Templates

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SurveyManager Report FlexibilitySurveyManager Report Flexibility

Variations During a Day

Trend Analysis Unlimited Cross Tabulation Filtering

Filtering: Segmenting CustomersRelative Local Performance

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Opinionmeter Serves a Broad Spectrum of Industries WorldwideOpinionmeter Serves a Broad Spectrum of Industries Worldwide

WorkforceWorkforce EducationEducation TransportationTransportation RetailRetail

HealthcareHealthcare HospitalityHospitality GovernmentGovernment FinancialFinancial

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Mobile Device Surveys By OpinionmeterMobile Device Surveys By Opinionmeter

• Automated, real-time survey toolsAutomated, real-time survey tools• Integrated with the latest technology in mobile device platforms and software Integrated with the latest technology in mobile device platforms and software • Invaluable customer insight captured at the Point-of-ExperienceInvaluable customer insight captured at the Point-of-Experience• Immediate, actionable data available anywhere, anytimeImmediate, actionable data available anywhere, anytime• Reports and data accessible from any Web browserReports and data accessible from any Web browser• Easy, convenient and cost-effectiveEasy, convenient and cost-effective

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Opinionmeter International, Ltd.

1-888-OPMETER

www.opinionmeter.com