Mobile Learning

Not About Apps !

Who’s It For?

Sales &Sales

SupportJobs!

Best Candidates!

Customer Support

Jobs!

Best Candidates !

Customer Service

Jobs!

Best Candidates !

Support, Repair &

Replacement

Jobs!

Best Candidates !

A Change Of Design

Changing Behavior !

T h e B e h a v i o r C h a n g e P r o c e s s

Fears / Beliefs BehaviorsThoughts

“What’s wrong with the way we are doing it now”? “Why are we in this training class”?

A Change Of Design

Analyze The Training Need

Make sure training is going to solve the problem

Design The Training Progm.

Design the training program, objective, outcome & exercises around show & tell and make modules small /short/specific

Develop The Course

Write the course materials for the user as well as the medium of delivery.

ImplementDeliver Course

Implementation is either classroom delivery, or web delivery

Evaluate The Results

Using the metrics approved by the manager / company.

YES

YES

YES

NO

NO

Think Like a User

Fo r g e t Tr a i n i n g

P l e a s e

“ J u s t G i v e M e T h e X X * * # #

A n s w e r s ” !

Hint: Continually Test on UsersMore Rapid Prototyping

HTC

PadsiPad

iPhoneDroid

Phones

Smart Devices

Know Your User’s Devices

Using What You Have

You Won’t Need Expensive New

Hardware of Software

Because You Won’t Need to Be A Rocket

Scientist or, well , you know who.

Just Find Out What Devices Your Users are Using and Determine The Formats They Accept. Most software will allow you to create and save in a variety of formats.

Production Value

NopeNotLikeThis

Yep, More Like This

Sustainability

4 Simple Rules

Don’t Think Like a Trainer

Keep Your Design Simple

Trainers Learn From Students

Don’t Need $ Software

Mobile Learning