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Mobile Engagement and Analytics

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Page 1: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Mobile Engagement and Analytics

Page 2: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

80% of the world

owns a mobile

phone. And we’re

using them in the

venues we visit.

Mobile Engagement Trends

Page 3: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Mobile Engagement Trends

52% of companies

worldwide intend

to implement

location-based

mobile marketing

by 2017 (up from

27% in 2013).

Page 4: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Enterprises Take Control

with Aruba Mobile Engagement

CARRIER 8:30 AM 100%

CARRIER 8:30 AM 100%

CARRIER 8:30 AM 100%

Transportation

CARRIER 8:30 AM 100%

Retail

Hospitals

Hotels

Campus and

Universities

CARRIER 8:30 AM 100%

Page 5: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

What Can Venues Do with

Aruba Mobile Engagement?

Guest Wi-FiSecure and customized network access portal

Way-FindingIndoor turn-by-turn directions

Push NotificationsTime and location relevant messaging

Page 6: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

SOLUTION: MOBILE ENGAGEMENT TO REACH CONSUMERS

Location-based and personalized

content for apps with beacon

management

Meridian App Platform

ClearPass Guest

Aruba Wi-FiSelf-registration, app delivery,

personalized advertising in the browser

Aruba Beacons

Indoor wayfinding with blue dot

and notifications based on real-

time position

Mobile

app

LTE or Wi-Fi and

Bluetooth required

ClearPass Guest prompts download of

Meridian-powered app

Page 7: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Browser-Based Engagement

with ClearPass Guest

Wi-Fi guest access web portal

with custom branding and layout

Adapts to smartphone screensize dynamically

Gather user preferences for targeted ads

Promote mobile app for

the brand and the venue

Page 8: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Browser Ads with

ClearPass Guest

Additional advertising revenue channel:

Wi-Fi onboarding portal

Promote brand, increase mobile app awareness

Page 9: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

AppMaker: Easily, Affordably Build an App

Page 10: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

AppMaker: Add Directions

and Points of Interest

Page 11: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

AppMaker: Deliver Self-Guided Wayfinding

Page 12: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

AppMaker: Add Location

Services for BluDot Location

Page 13: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

AppMaker: Add Location

Services for Proximity-Push

Page 14: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

SDK: Improve Existing Apps with Meridian SDK

Page 15: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Location by BLE Beacons Advantages

Works well for iOS and new Android devices

Apple makes a move, and other handset manufacturers will follow.

Less expensive than other hardware approaches

Better user-experience: no need to associate to the Wi-Fi network

Page 16: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Aruba Beacons with Bluetooth Low Energy (BLE)

Enterprise-grade and

simple to deploy

Battery life of 1.5 to 2 years

or USB powered

Compatible with

iBeacon API

Excellent accuracy

(<1m) for location

Protects user privacyLow latency (<2sec)

for notifications

Page 17: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Comprehensive Management Tools

Beacons Mobile App

Update indoor map and

measure accuracy

Meridian Cloud

Monitor beacon status,

battery power level,

and update firmware

CONFIDENTIAL © Copyright 2016. Aruba, a Hewlett Packard Enterprise Company. All rights reserved

Page 18: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Easily Deploy and

Configure Aruba Beacons

Deploy using one

of the two options

Battery powered and wall mounted

USB powered

Configure beacons

on location using the

Aruba Beacons

mobile app

Page 19: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Remotely Manage

Beacons in

Meridian Editor

Cloud-based

Centralized location for beacon status

Battery power, level, campaigns

Page 20: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Managed BLE beacon infrastructure for indoor mobile engagement

Battery powered

Bluetooth Low Energy (BLE)

Aruba Beacons Aruba 802.11ac Wave 2

with integrated beacon

Aruba Meridian

mobile app and beacon

management platform

Page 21: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Beacon Analytics to Gain Deeper Knowledge of Resource Utilization

Same platform for beacon management,

campaigns and analytics

Presence analytics can be recorded based on

much smaller distances in terms of presence

CONFIDENTIAL © Copyright 2016. Aruba, a Hewlett Packard Enterprise Company. All rights reserved

Page 22: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Aruba Mobile

Engagement Differentiators

Multiple Engagement Touch PointsIncorporates both mobile app, guest Wi-Fi portal, and browser-based platforms

Indoor positioning for iOS and AndroidAruba Beacons deliver precise indoor navigation

and push-notifications for mobile engagement

Enterprise-Grade Solution Management ToolsEnterprise-grade backend management tools for

mobile apps and beacon hardware that scale

Complete, In-House SolutionLess vendors, less headache. Aruba

products compliment instead of complicate.

Page 23: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

RETAIL

Decreasing shopper

frustration and freeing up staff

to answer high-value

questions

Page 24: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

HOSPITALITY (HOTELS, RESORTS, CASINOS)

Improving online hotel review

scores and gaining a greater

share of wallet

Page 25: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

HOSPITALS

Reduce patient stress and

educate patients about

complementary services

Page 26: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

AIRPORTS

Increase traffic to tenants’

businesses and increase

traveler satisfaction

Page 27: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

CORPORATE CAMPUSES

AND UNIVERSITIES

Help employees, students

and guests

navigate offices with many

meeting rooms, classrooms,

offices and open workplaces

Page 28: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

SOLUTION: WI-FI ANALYTICS TO INFORM OPERATIONS

ALE

Unified Context for each

user (Username, IP,

MAC, device type, Apps)

Real-time location and

Context decoding engine

High performance

Northbound APIs (publish/

subscribe, polling)

12 3

Seamless, secure

connectivity to

analytics platforms

4

Page 29: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Insights Into

Your Customers

Capture conversion rates

Know what sites and products

customers are browsing

Understand shoppers

path thru the store

Page 30: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

RETAIL & HOSPITALITY

Informing real-estate

investment, on-site

marketing, and store layout

Page 31: Mobile Engagement and Analytics - AdminUNAM …...Aruba Mobile Engagement Differentiators Multiple Engagement Touch Points Incorporates both mobile app, guest Wi-Fi portal, and browser-based

Gracias