mobile device management
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Microsoft ExchangeConnections, Orlando, 2008TRANSCRIPT
- 1. Mobile Device Management John Rhoton Hewlett Packard [email_address]
2. What is MDM?
- Automation
- User configuration
- Administration
- Standardization
- Remote Support
- OTA (Over-the-air)
3. Agenda
- Enterprise Mobility Status
- Enterprise Challenges
- Security
- Management
- Applications
- Mobile Device Management Approaches
- Mobile Device Management Technologies
4. But just what is mobility ?
- Devices:
- Mobility = Mobile phones?
- Mobility = Smart phones?
- Mobility = PDAs ?
- Wireless:
- Mobility = Wireless LANs?
- Mobility = GSM/GPRS?
- Applications:
- Mobility = Form-factor adaptation?
- Mobility = Synchronisation?
5. Mobility on the rise! YOY% shipping growth 35 30 25 20 15 10 5 0 2006-2010 Source: Gartner Dataquest, and IDC 2006 18.6% Mobile PCs 34.1% Converged Mobile Phones 5.8% Mobile Phones 3.9% Desktop PCs
- 245 Million converged devices by 2010
- 140 Million Windows Mobile devices
- Over 3 Billion mobile subscriptions
6. Status of Mobility
- Components Maturing
- Exponential growth in mobile devices
- Near-ubiquitous wireless access
- Application mobilization accelerating
- Hype transforming into stealth
- Enterprise adoption
- Organic
- Consumer-driven
7. What customers typically want from mobility HP Confidential - Animated (0) Legacy
- Mobile Business Applications
- Industry specific applications (i.e. Mobile construction workforce)
- Field Sales Automation (SFA)
- Field Force Automation (FFA)
- Paperless Forms (Police Force)
- Proof of Delivery (Transport)
- Field Service Bundle
- Work Order Mgmt
- Parts & Inventory tracking
- Expense Management
- Asset / Property Management
- Merchandizing / FMCG Sales
- Healthcare, Public safety
- Inspections, Data Capture
- Unified Communications Fixed Mobile Convergence
- Mobile office (Mail, PIM, Calendar) (Baseline)
- Mobile device management (Baseline)
- Mobile Device security (Optional)
- Shared Mobile Device Management (Baseline)
- Shared MDM Device security (Optional)
- End 2 End security (authentication, encryption, protection)
Messaging Forms Workflow Sheets 8. Mobility: Challenges 9. Mobile Content Protection Access Control Solutions
- Native Pocket PC
- Biometric Authentication
- HP ProtectTools
- Pointsec
- Credant
- TrustDigital
- Utimaco
- Bluefire
Centralized Provisioning and Configuration 10. Bluetoothsecurity Bluejacking Bluesnarfing PIN Attack Virus Propagation In 11. WLAN security
- Rogue Access Points
- Decoy Access points
- WPA-Personal
- WPA-Enterprise
Require Non-Trivial Client Configuration 12. Why MDM?
- Security: Ensure integrity of configuration
- Higher ease-of-use
- Deploying line-of-business applications
- Lower TCO
June 9, 2009 13. Reduction in Total Cost of Ownership Cost reduction per user per year with MDM$322 Net Reduction in TCO11% Net Reduction in Annual Device Management Costs 32% Source :HP & Gartner Cost per User per Year MDM Benefit Device Cost $250 8% Amortized over 2 years Connectivity data $900 30% Connectivity voice $800 27% Backend/Ops $504 17% -30% -$151 Setup & operate backend mobile application, change requests Service Management $192 6% -40% -$77 Setup users, connectivity, user management, change requests User Support $312 11% -30% -$94 $2958 100% -11% -$322 14. Customer MDM Maturity Levels
- Infancy
- Inventory collection
- Basic software updates
- Adolescence
- Software Updates
- Configuration Control
- Device Security Enforcement
- Mature
- Data publication and synchronization
- Multi-platform support
- Policy driven application install and update
- OTA startup and maintenance
- Extension of Desktop Management **
June 9, 2009 15. Different MDM Approaches
- Extension of Desktop Environment
- Altiris
- Microsoft SMS
- HP Client Automation
- Comprehensive Solution Suite
- Exchange 2007
- Good
- Enterprise MDM Focused
- iAnywhere Afaria
- HP Enterprise Mobility Suite
- Microsoft System Center Mobile Device Manager
- Carrier MDM
June 9, 2009
- Intellisync
- RIM Blackberry
16. OMA DM Standard
- Device Management protocol:
- Defined by the Open Mobile Alliance (OMA) group
- Current specification : 1.2 April 2006
- Based on SyncML
- Conceived for Carrier MDM
- Designed for management of mobile devices
- Device Provisioning (1 sttime use)
- Device configuration Enabling/Disabling features
- Software distribution
- Firmware upgrade over the air (FOTA)
- Firmware Update Management Object (FUMO)
- Applications deployment on devices
- Software upgrades
- Fault Management: report/ query status
17. HP MDM Logical Topology June 9, 2009 18. Scalability: Replication & Server Farms June 9, 2009 GEO 2 CLUSTER MASTER TEST DEV GEO 1 CLUSTER
- Server Farms provide scalable capacity
- Replication provides a logical master server, with many physical instances
- Replication also facilitates division of ownership of functions; Multiple owners can maintain portions of the total server (eg. IT owns base configuration; Business Units own their applications & data.)
19. Device Management Technologies
- Afaria
- XcelleNet, Sybase, and now iAnywhere
- Mobile Device Management and Mobile Security Solution
- Historically market leader in Managed Mobility Solutions
- HP Enterprise Mobile Suite (EMS)
- Formerly Bitfone
- OMA-DM interoperable
- Heterogeneous (multi-platform) device set
- Integration with OVCM (OpenView Configuration Manager)
- Microsoft SCMDM
- Compliant with OMA DM
- Mobile Device Management solution (System Center family)
- Based on Windows infrastructure: AD SQL
- Windows Mobile 6.1 devices only
20. June 9, 2009 Afaria Mobile Clients Windows Laptops Java WinCE/Pocket PC Palm Blackberry Symbian Console Highlights Web Administration SNMP Alerts Console Status and Event Logs ESM Integration Enterprise Integration Microsoft SMS Software & Inventory Management Capabilities Inventory Management Software and Application Deployment Document and Content Management Process Automation Data Backup and Recovery Configuration Management Web Server Connectivity TCP/IP Wireless WWAN HTTP, HTTPS, ISA Dial-u