Mobile Device Management

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Microsoft ExchangeConnections, Orlando, 2008

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  • 1. Mobile Device Management John Rhoton Hewlett Packard [email_address]

2. What is MDM?

  • Automation
    • User configuration
    • Administration
  • Standardization
  • Remote Support
    • OTA (Over-the-air)

3. Agenda

  • Enterprise Mobility Status
  • Enterprise Challenges
    • Security
    • Management
    • Applications
  • Mobile Device Management Approaches
  • Mobile Device Management Technologies

4. But just what is mobility ?

    • Devices:
      • Mobility = Mobile phones?
      • Mobility = Smart phones?
      • Mobility = PDAs ?
    • Wireless:
      • Mobility = Wireless LANs?
      • Mobility = GSM/GPRS?
    • Applications:
      • Mobility = Form-factor adaptation?
      • Mobility = Synchronisation?

5. Mobility on the rise! YOY% shipping growth 35 30 25 20 15 10 5 0 2006-2010 Source: Gartner Dataquest, and IDC 2006 18.6% Mobile PCs 34.1% Converged Mobile Phones 5.8% Mobile Phones 3.9% Desktop PCs

  • 245 Million converged devices by 2010
  • 140 Million Windows Mobile devices
  • Over 3 Billion mobile subscriptions

6. Status of Mobility

  • Components Maturing
    • Exponential growth in mobile devices
    • Near-ubiquitous wireless access
    • Application mobilization accelerating
  • Hype transforming into stealth
  • Enterprise adoption
    • Organic
    • Consumer-driven

7. What customers typically want from mobility HP Confidential - Animated (0) Legacy

  • Mobile Business Applications
  • Industry specific applications (i.e. Mobile construction workforce)
  • Field Sales Automation (SFA)
    • Field Force Automation (FFA)
  • Paperless Forms (Police Force)
  • Proof of Delivery (Transport)
  • Field Service Bundle
  • Work Order Mgmt
  • Parts & Inventory tracking
  • Expense Management
  • Asset / Property Management
  • Merchandizing / FMCG Sales
  • Healthcare, Public safety
  • Inspections, Data Capture
  • Unified Communications Fixed Mobile Convergence
  • Mobile office (Mail, PIM, Calendar) (Baseline)
  • Mobile device management (Baseline)
  • Mobile Device security (Optional)
  • Shared Mobile Device Management (Baseline)
  • Shared MDM Device security (Optional)
  • End 2 End security (authentication, encryption, protection)

Messaging Forms Workflow Sheets 8. Mobility: Challenges 9. Mobile Content Protection Access Control Solutions

  • Native Pocket PC
  • Biometric Authentication
  • HP ProtectTools
  • Pointsec
  • Credant
  • TrustDigital
  • Utimaco
  • Bluefire

Centralized Provisioning and Configuration 10. Bluetoothsecurity Bluejacking Bluesnarfing PIN Attack Virus Propagation In 11. WLAN security

  • Rogue Access Points
  • Decoy Access points
  • WPA-Personal
  • WPA-Enterprise

Require Non-Trivial Client Configuration 12. Why MDM?

  • Security: Ensure integrity of configuration
  • Higher ease-of-use
  • Deploying line-of-business applications
  • Lower TCO

June 9, 2009 13. Reduction in Total Cost of Ownership Cost reduction per user per year with MDM$322 Net Reduction in TCO11% Net Reduction in Annual Device Management Costs 32% Source :HP & Gartner Cost per User per Year MDM Benefit Device Cost $250 8% Amortized over 2 years Connectivity data $900 30% Connectivity voice $800 27% Backend/Ops $504 17% -30% -$151 Setup & operate backend mobile application, change requests Service Management $192 6% -40% -$77 Setup users, connectivity, user management, change requests User Support $312 11% -30% -$94 $2958 100% -11% -$322 14. Customer MDM Maturity Levels

  • Infancy
    • Inventory collection
    • Basic software updates
  • Adolescence
    • Software Updates
    • Configuration Control
    • Device Security Enforcement
  • Mature
    • Data publication and synchronization
    • Multi-platform support
    • Policy driven application install and update
    • OTA startup and maintenance
    • Extension of Desktop Management **

June 9, 2009 15. Different MDM Approaches

  • Extension of Desktop Environment
    • Altiris
    • Microsoft SMS
    • HP Client Automation
  • Comprehensive Solution Suite
    • Exchange 2007
    • Good
  • Enterprise MDM Focused
    • iAnywhere Afaria
    • HP Enterprise Mobility Suite
    • Microsoft System Center Mobile Device Manager
  • Carrier MDM

June 9, 2009

    • Intellisync
    • RIM Blackberry

16. OMA DM Standard

  • Device Management protocol:
    • Defined by the Open Mobile Alliance (OMA) group
    • Current specification : 1.2 April 2006
    • Based on SyncML
    • Conceived for Carrier MDM
  • Designed for management of mobile devices
    • Device Provisioning (1 sttime use)
    • Device configuration Enabling/Disabling features
    • Software distribution
        • Firmware upgrade over the air (FOTA)
          • Firmware Update Management Object (FUMO)
        • Applications deployment on devices
        • Software upgrades
    • Fault Management: report/ query status

17. HP MDM Logical Topology June 9, 2009 18. Scalability: Replication & Server Farms June 9, 2009 GEO 2 CLUSTER MASTER TEST DEV GEO 1 CLUSTER

  • Server Farms provide scalable capacity
  • Replication provides a logical master server, with many physical instances
  • Replication also facilitates division of ownership of functions; Multiple owners can maintain portions of the total server (eg. IT owns base configuration; Business Units own their applications & data.)

19. Device Management Technologies

  • Afaria
    • XcelleNet, Sybase, and now iAnywhere
    • Mobile Device Management and Mobile Security Solution
    • Historically market leader in Managed Mobility Solutions
  • HP Enterprise Mobile Suite (EMS)
    • Formerly Bitfone
    • OMA-DM interoperable
    • Heterogeneous (multi-platform) device set
    • Integration with OVCM (OpenView Configuration Manager)
  • Microsoft SCMDM
    • Compliant with OMA DM
    • Mobile Device Management solution (System Center family)
    • Based on Windows infrastructure: AD SQL
    • Windows Mobile 6.1 devices only

20. June 9, 2009 Afaria Mobile Clients Windows Laptops Java WinCE/Pocket PC Palm Blackberry Symbian Console Highlights Web Administration SNMP Alerts Console Status and Event Logs ESM Integration Enterprise Integration Microsoft SMS Software & Inventory Management Capabilities Inventory Management Software and Application Deployment Document and Content Management Process Automation Data Backup and Recovery Configuration Management Web Server Connectivity TCP/IP Wireless WWAN HTTP, HTTPS, ISA Dial-u

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