Mobile Device Management

• 1. Mobile Device Management John Rhoton Hewlett Packard [email_address]

2. What is MDM?

• Automation

• • User configuration

• • Administration

• Standardization

• Remote Support

• • OTA (Over-the-air)

3. Agenda

• Enterprise Mobility Status

• Enterprise Challenges

• • Security

• • Management

• • Applications

• Mobile Device Management Approaches

• Mobile Device Management Technologies

4. But just what is mobility ?

• • Devices:

• • • Mobility = Mobile phones?

• • • Mobility = Smart phones?

• • • Mobility = PDAs ?

• • Wireless:

• • • Mobility = Wireless LANs?

• • • Mobility = GSM/GPRS?

• • Applications:

• • • Mobility = Form-factor adaptation?

• • • Mobility = Synchronisation?

5. Mobility on the rise! YOY% shipping growth 35 30 25 20 15 10 5 0 2006-2010 Source: Gartner Dataquest, and IDC 2006 18.6% Mobile PCs 34.1% Converged Mobile Phones 5.8% Mobile Phones 3.9% Desktop PCs

• 245 Million converged devices by 2010

• 140 Million Windows Mobile devices

• Over 3 Billion mobile subscriptions

6. Status of Mobility

• Components Maturing

• • Exponential growth in mobile devices

• • Near-ubiquitous wireless access

• • Application mobilization accelerating

• Hype transforming into stealth

• Enterprise adoption

• • Organic

• • Consumer-driven

7. What customers typically want from mobility HP Confidential - Animated (0) Legacy

• Mobile Business Applications

• Industry specific applications (i.e. Mobile construction workforce)

• Field Sales Automation (SFA)

• • Field Force Automation (FFA)

• Paperless Forms (Police Force)

• Proof of Delivery (Transport)

• Field Service Bundle

• Work Order Mgmt

• Parts & Inventory tracking

• Expense Management

• Asset / Property Management

• Merchandizing / FMCG Sales

• Healthcare, Public safety

• Inspections, Data Capture

• Unified Communications Fixed Mobile Convergence

• Mobile office (Mail, PIM, Calendar) (Baseline)

• Mobile device management (Baseline)

• Mobile Device security (Optional)

• Shared Mobile Device Management (Baseline)

• Shared MDM Device security (Optional)

• End 2 End security (authentication, encryption, protection)

Messaging Forms Workflow Sheets 8. Mobility: Challenges 9. Mobile Content Protection Access Control Solutions

• Native Pocket PC

• Biometric Authentication

• HP ProtectTools

• Pointsec

• Credant

• TrustDigital

• Utimaco

• Bluefire

Centralized Provisioning and Configuration 10. Bluetoothsecurity Bluejacking Bluesnarfing PIN Attack Virus Propagation In 11. WLAN security

• Rogue Access Points

• Decoy Access points

• WPA-Personal

• WPA-Enterprise

Require Non-Trivial Client Configuration 12. Why MDM?

• Security: Ensure integrity of configuration

• Higher ease-of-use

• Deploying line-of-business applications

• Lower TCO

June 9, 2009 13. Reduction in Total Cost of Ownership Cost reduction per user per year with MDM$322 Net Reduction in TCO11% Net Reduction in Annual Device Management Costs 32% Source :HP & Gartner Cost per User per Year MDM Benefit Device Cost $250 8% Amortized over 2 years Connectivity data $900 30% Connectivity voice $800 27% Backend/Ops $504 17% -30% -$151 Setup & operate backend mobile application, change requests Service Management $192 6% -40% -$77 Setup users, connectivity, user management, change requests User Support $312 11% -30% -$94 $2958 100% -11% -$322 14. Customer MDM Maturity Levels

• Infancy

• • Inventory collection

• • Basic software updates

• Adolescence

• • Software Updates

• • Configuration Control

• • Device Security Enforcement

• Mature

• • Data publication and synchronization

• • Multi-platform support

• • Policy driven application install and update

• • OTA startup and maintenance

• • Extension of Desktop Management **

June 9, 2009 15. Different MDM Approaches

• Extension of Desktop Environment

• • Altiris

• • Microsoft SMS

• • HP Client Automation

• Comprehensive Solution Suite

• • Exchange 2007

• • Good

• Enterprise MDM Focused

• • iAnywhere Afaria

• • HP Enterprise Mobility Suite

• • Microsoft System Center Mobile Device Manager

• Carrier MDM

June 9, 2009

• • Intellisync

• • RIM Blackberry

16. OMA DM Standard

• Device Management protocol:

• • Defined by the Open Mobile Alliance (OMA) group

• • Current specification : 1.2 April 2006

• • Based on SyncML

• • Conceived for Carrier MDM

• Designed for management of mobile devices

• • Device Provisioning (1 sttime use)

• • Device configuration Enabling/Disabling features

• • Software distribution

• • • • Firmware upgrade over the air (FOTA)

• • • • • Firmware Update Management Object (FUMO)

• • • • Applications deployment on devices

• • • • Software upgrades

• • Fault Management: report/ query status

17. HP MDM Logical Topology June 9, 2009 18. Scalability: Replication & Server Farms June 9, 2009 GEO 2 CLUSTER MASTER TEST DEV GEO 1 CLUSTER

• Server Farms provide scalable capacity

• Replication provides a logical master server, with many physical instances

• Replication also facilitates division of ownership of functions; Multiple owners can maintain portions of the total server (eg. IT owns base configuration; Business Units own their applications & data.)

19. Device Management Technologies

• Afaria

• • XcelleNet, Sybase, and now iAnywhere

• • Mobile Device Management and Mobile Security Solution

• • Historically market leader in Managed Mobility Solutions

• HP Enterprise Mobile Suite (EMS)

• • Formerly Bitfone

• • OMA-DM interoperable

• • Heterogeneous (multi-platform) device set

• • Integration with OVCM (OpenView Configuration Manager)

• Microsoft SCMDM

• • Compliant with OMA DM

• • Mobile Device Management solution (System Center family)

• • Based on Windows infrastructure: AD SQL

• • Windows Mobile 6.1 devices only

20. June 9, 2009 Afaria Mobile Clients Windows Laptops Java WinCE/Pocket PC Palm Blackberry Symbian Console Highlights Web Administration SNMP Alerts Console Status and Event Logs ESM Integration Enterprise Integration Microsoft SMS Software & Inventory Management Capabilities Inventory Management Software and Application Deployment Document and Content Management Process Automation Data Backup and Recovery Configuration Management Web Server Connectivity TCP/IP Wireless WWAN HTTP, HTTPS, ISA Dial-u