mobile applikationen: dhl freight

Download Mobile Applikationen: DHL Freight

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Herr Dirk Feierabend stellt den Business Case: Applikation von DHL Freight vor. Er erläutert, welchen Nutzen die DHL Freight ihren Kunden mit der von iks entwickelten Business App "Active Tracing" liefert. Zu dem berichtete er von der Entstehunggeschichte dieser App, die auf den Plattformen iPhone, Android und BlackBerry erschienen ist.

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  • 1. DHL FreightDHL Freight mobile applicationsDirk FeierabendMnchengladbach, November 2011

2. Agenda Deutsche Post DHL and DHL Freight overview DHL Freight Track&Trace tool DHL ACTIVETRACING mobile apps DHL Freight mobile apps outlookDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 2 3. WE ARE ONE COMPANY WITH TWO STRONG PILLARSDie PostThe Logistics Companyfr Deutschland for the WorldDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 3 4. DHL COMBINES STRONG BUSINESS UNITSAND VALUE THROUGH COLLABORATION+ Inject Contract Logistics volumeinto Forwarding Network+ Shared use and purchase of air+ Contract Logistics can useand ground capacities (Aviation)+ CommonForwarding for transport+ Use of Express network for timebrand organization/purchasingcritical forwarding products + Common leader- + Combined warehousingship approach and transport solutions + Joint sector/industry solutions/strategies + Overhead/back office integration+ Inject Contract Logisticsvolumes into Express network+ Shared use of distribution networks+ FulfillmentDHL Freight Mobile Apps | Mnchengladbach | November 2011Page 4 5. DHL FREIGHT DHL FREIGHT2009 Market Share (road)* 2009 Market volume: 148 bnOne of Europes Top 5 companies capture 9.9% leading roadmarket sharefreight > 40 millionprovidersPresence in tons more than transported50 countries p.a. Schenker3.0 % DHL 2 million2.3 % > 10,000 highlyFreightfull truck loadqualified movements employeesDSV 1.7 % p.a. Unrivalled geographicalcoverage Dachser 1.5 % Products and services:Geodis1.3 % Groupage, part and full load road transports Rail and intermodal transports Customs Services Trade Fairs & Events logistics leading road & rail freight provider*Market definition: Figures exclude bulk, temperature controlled, perishables, finished cars, hanging garments and transport on own account; Source:Freight: MRSC MI Freight reports 2008/ 2009 + forecasts for 2009, Eurostat 2009, annual reports/ publications, press releases, corporate web sites, estimates.DHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 5 6. DHL FREIGHT GEOGRAPHICAL OVERVIEW more than 160 terminals in Europe, Commonwealth of Independent States, Middle East and North Africa Iberia SwitzerlandUK & IrelandGermany Italy5% 3% 4% 4%CEEME*8% 40%9%France 9%18%Benelux Nordics Split of revenue by cluster % of 3rd party revenue 2009 *Central, Eastern Europe & Middle EastDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 6 7. Agenda Deutsche Post DHL and DHL Freight overview DHL Freight Track&Trace tool DHL ACTIVETRACING mobile apps DHL Freight mobile apps outlookDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 7 8. DHL EUROCONNECT CAPTURED EVENTS picked upOrigin Terminal Departure / Arrival Gateway Destination Terminal deliveredConsigneeShipper Collected Shipped from terminal Received at terminal Received at terminal Delivered Customs Cleared Shipped from terminal Shipped from terminal Delivered new delivery address following consignee Delayed Cust. Clear Delayed Cust. Clear Delayed Cust. Clear instruction Delayed Bank Holiday Delayed Bank Holiday Delayed Bank Holiday In Warehouse waiting In Warehouse waiting Delivered with exceptionfor consignee paymentfor consignee payment In Warehouse ready for self Attempted delivery consigneecollection by consigneeclosed In Warehouse delivery next Attempted delivery wrongday as requested consignee address In Warehouse delivery only Attempted delivery refusedon appointment by consignee Refused wrong address Refused missing docs Refused wrong goods Refused COD/DAD problem New shipping instruction shipment returned DHL Freight Mobile Apps | Mnchengladbach | November 2011Page 9. Where we are coming fromAcT was started as Reduction of complexity initiativeWithin DHL Freight we had some differentDHLiT&T systems on regional and country level. Domestic To reduce complexity the goal was to have T&Tone T&T system for DHL Freight.Started 2009 with scoping and analyzing thefurther T&T landscape we switched off the major T&TT&T for the EUROCONNECT product in2010.Within 2011 we continued with the domesticT&T systems included also the TMS fortemperature monitored shipments.DHL Freight Mobile Apps | Mnchengladbach | November 2011 Page9 10. Key Facts Customer benefits: Full event scanning history, dates and locations from collection to delivery Comprehensive shipment information on important milestones Web service for full costumer integration Immediate access to the customers most recent shipment information (registered customer only) Rapid retrieval of historic shipment information for up to six monthsDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 10 11. Agenda Deutsche Post DHL and DHL Freight overview DHL Freight Track&Trace tool DHL ACTIVETRACING mobile apps DHL Freight mobile apps outlookDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 11 12. Why mobile? To have ACTIVETRACING on a mobile device we developed with IKS a concept and got the approval from our Senior Management. The main focus was to concentrate on the key facts and make them smoothly to use for our customers.DHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 12 13. Web vs. mobile start pageDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 13 14. Web vs. mobile result pageDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 14 15. DHL ACTIVETRACING download pageDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 15 16. Live demoDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 16 17. DHL AcT statistics web tool Some figures: usage average during the last six months: ~ 70.000 per month, with maximum 95.300 ~ 99% usage is from unregistered customers (public access including Smartphones) ~ 25% usage coming from our Smartphone Apps (mainly iOS devices)DHL Freight Mobile Apps | Mnchengladbach | November 2011Page 17 18. Actual status of DHL AcT mobile Apps DHL AcT mobile app is live since June 2011 without any issues Positive feedback from the customers Some complaint from customer which used the Freight app to track shipments from other DHL BUs Downloads by OS: iOS: ~ 32.000 downloads Android: ~ 9.300 downloads BlackBerry: ~ 4.200 download For iOS the average is still 200 downloads per day!DHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 18 19. DHL ACTIVETRACING press releasesDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 19 20. Agenda Deutsche Post DHL and DHL Freight overview DHL Freight Track&Trace tool DHL ACTIVETRACING mobile apps DHL Freight mobile apps outlookDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 20 21. Outlook Mobile App 2.0 With the first release of the App for Android and iPhone devices we are ahead of our competitors, but we will continue to become a easy to use and supportive mobile application. For the next releases we have following topic on our agenda: Full status history Sliding thru the consignment list ePOD images Usability Connection to other DHL BU T&T functionalityDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 21 22. Outlook Mobile solutions within DHL Freight To become a leading logistic company with mobile apps focus we decided to go for a mobile app portal to combine more functionality in one mobile app as a goal for the DHL Freight customers. Possible features for the DHL Freight mobile portal: Order entry / booking (in development) Pricing information Complaint handlingDHL Freight Mobile Apps | Mnchengladbach | November 2011Page 22 23. DHL MOBILEBOOKING First screenshotsWe started two weeks ago with IKS todevelop a booking app for DHLFreight.The focus of the booking app: Easy to use (booking within 30 sec.) For Intraship customers MarketingDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 23 24. THANK YOU FOR YOUR INTEREST AND TIMECONTACT DHL FREIGHTDirk Feierabend+49 151 14772855dirk.feierabend@dhl.comhttp://www.dhl.com/freightDHL Freight Mobile Apps | Mnchengladbach | November 2011Page 24 25. Backup BackupDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 25 26. Start / search screenDHL ACTIVETRACING mobile app startscreenPossibility to enter a DHL Order Code orShipment IDFunctionality to scan a labelEach result can be added to the Favoritesand entered directly from the start screenDHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 26 27. Search resultDHL ACTIVETRACING mobile app resultpageAfter entered or scanned an Order Code orShipmentID and pressed search the user willsee the search results.By clicking the results the user will see theconsignment details next slide.DHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 27 28. Consignment detailsDHL ACTIVETRACING mobile appconsignment detailsOn the consignment details you will get someinformation regarding: Latest status Pick up date Consignor / consignee Packages / Pallets / Weight ReferenceOn the consignment details list the user isalso be able to add/remove the shipmentto/from the favorites.There is also a possibility to send theshipment via email as a direct link to an otheruser/customer.DHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 28 29. Send consignment details via emailDHL ACTIVETRACING mobile app send linkvia email.If the user click on the consignment detailsthe button Send link via email the email appwill open with a predefined text and the directlink with the consignment data to the DHLACTIVETRACING website.DHL Freight Mobile Apps | Mnchengladbach | November 2011 Page 29 30. Scan functionDHL ACTIVETRACING mobile app scanfunction.If the user uses the scan function he needjust to move the camera to the DHL Freightlabel and then the function will scanautomatically and fill the information directlyt

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