mobile app user guide - support.mysmartcamcloud.com user guide 3 2017 1. create your smartcloud...

Mobile App User Guide

SmartCloud 1.1

1 SmartCloud User Guide

2017

Contents

1. Create Your SmartCloud Account ..................................................................................... 3

SmartCam Members ..................................................................................................... 4

New Users ...................................................................................................................... 5

2. Auto-Migrate to SmartCloud ............................................................................................ 6

Migrate your SmartCam account to SmartCloud .......................................................... 6

Migrate your devices to SmartCloud ............................................................................. 7

3. Add Your Camera to SmartCloud ...................................................................................... 9

QR (Bar Code) Camera Activation ............................................................................... 10

4. Navigate in SmartCloud .................................................................................................. 14

5. Camera Settings .............................................................................................................. 16

General ........................................................................................................................ 16

SmartCloud Analytics .................................................................................................. 17

Notifications ................................................................................................................ 18

Cloud DVR .................................................................................................................... 19

Video/Audio ................................................................................................................. 19

6. SmartCloud Live View ..................................................................................................... 20

Landscape View ........................................................................................................... 20

7. SmartCloud Activity View: Access Recordings and Manage Events ............................... 21

Play Back Recorded Events .......................................................................................... 21

Search for Events ......................................................................................................... 22

8. Set Up Your SmartCloud Zones ....................................................................................... 24

Setting up a SmartCloud Zone is easy ......................................................................... 25

9. Customize Your SmartCloud Settings and Notifications ................................................. 26


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Monitoring ................................................................................................................... 26

Scheduling Monitoring ................................................................................................ 27

Analytics: SmartCloud Zones, General Motion, Scene Change, & Audio Detection .... 28

Notifications ................................................................................................................ 29

10. Cloud Recording: Essential and Elite Plans ................................................................... 30

Turn Cloud Recording On or Off .................................................................................. 30

Manual Recording ....................................................................................................... 30

Reducing Bandwidth Consumption ............................................................................. 31


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1. Create Your SmartCloud Account

Creating your SmartCloud account is

quick and easy.

Open the SmartCloud app on

your mobile device

You’ll see this screen to the right (and

after you’ve created your account, you’ll

be able to log in from this screen).

Tap Sign Up.

You’ll see the screen to the left.

If you’re already a SmartCam member,

you’ll be able to sign up using your

SmartCam account. (SmartCam is the free

service that came with your camera.)

Tap SmartCam Member

o See User Guide Section 1.1

If you have not signed up with SmartCam

prior to this

Tap New user

o See User Guide Section 1.2


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1.1 SmartCam Members

Enter the user ID or email

address and password you used

when you purchased your

SmartCam

Choose your country in the

drop-down menu

Click Migrate

See User Guide Section 2.


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1.2 New Users

Enter a user ID of 10 – 14

alphanumeric characters

Enter your email address

Choose a country from the drop-

down menu

Enter a password. The password

wizard will help you create a

strong password

Retype the password to confirm

Check the I Agree box

Tap Sign up

(See User Guide section 3.)


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2. Auto-Migrate to SmartCloud

This process will quickly and easily migrate multiple cameras with a SmartCam account

to the SmartCloud service. You can auto-migrate from anywhere using the mobile app,

as long as the cameras are live on a SmartCam account.

Migrate your SmartCam account

to SmartCloud

Download the SmartCloud mobile app from

iTunes or Google Play, and open it

New users tap Sign up

Tap SmartCam Member to upgrade existing

SmartCam account. Enter your current

SmartCam credentials and tap Migrate

Once you have migrated your SmartCam

account and logged into your newly created

SmartCloud account, tap to begin adding

your devices


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Migrate your devices to

SmartCloud

Tap Import SmartCam Devices. SmartCloud

will then search for and list all compatible

Samsung cameras for import

Tap Add for any cameras to be migrated to

the SmartCloud service (you can migrate

multiple cameras at the same time)

Each camera will indicate that it is starting

the migration process.


2017

If the camera requires a firmware update

(most will), it will update automatically. This

typically takes between 3 and 5 minutes,

depending on network speed and the

number of cameras being updated. The

status light on the camera will be purple

during this step.

Once the migration is complete, you will see the

message “Migration completed successfully.” If

migrating more than one camera, wait until all

cameras show the message.

Tap Done


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3. Add Your Camera to

SmartCloud

After you create your account, you will be

taken to an instruction screen that will tell

you how to activate your camera on

SmartCloud.

Tap the button and the QR (bar

code) camera activation process will

begin

Click on New Camera and follow the

prompts


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When the installation begins, a screen will appear

reminding you that you must have the latest

firmware on your SmartCam HD Plus (SNH-

V6414BN and SNH-C6417BN).

If you are unsure what version of firmware you

have, or if the registration process doesn’t work,

go to www.samsungsmartcam.com to update your

camera’s firmware.

Otherwise, tap “I have latest firmware.”

QR (Bar Code) Camera Activation

The next step connects your camera to your

wireless network.

http://www.samsungsmartcam.com/


2017

You may already have connected your

camera to your network when you first

purchased it.

If so, check the box and tap Next.

If not, enter your SSID (network name) and

password now, and tap Next. (You can

uncheck the Show Password box if you

want your password to be hidden as you

type it in.)

The system will generate a QR code

for the camera to read.

When the QR code appears,

hold the camera 10” to 12”

away from your mobile device,

with the lens facing the code.

If necessary, move the camera

slowly toward and back away

from the mobile screen.

When the camera reads the code

successfully, you will hear a chime.

(This should only take a few

seconds.) You may set the camera

down now.

The activation process will take up to

another 3 minutes. When complete, you will hear a final chime.

If the activation takes longer than 3 minutes, tap Cancel.


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IMPORTANT: If the activation is not successful, the camera’s LED will remain red, and

the camera will beep once. You will get a message like the one below.

There are three reasons why activation might not work:

1. The camera may not have

been able to read the QR code.

Tap Try again, and go

through the steps again.

When the QR code

appears, make sure the

camera lens is facing the

code on the screen.

Hold the camera 10” to 12”

from the code, and move it

slowly towards the screen

and back away from it.

If you hear a chime, the camera

has read the code successfully.

2. Your camera may not be connected to your wireless network.

Tap Try again. You will be taken to the Wireless Setup screen

Uncheck the box (if it was checked) and carefully re-enter your network ID and

password

3. Your camera may not have the latest firmware. Go to www.samsungsmartcam.com

to update your camera’s firmware.

If the activation process still does not work, contact SmartCloud support

at [email protected].

http://www.samsungsmartcam.com/

mailto:[email protected]


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Once the camera is activated, it will

appear in the Camera List.

Tap the button to add

additional cameras

From the Camera List you can access

the live view or recorded activity of

your camera(s).

Tap Live or Activity


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4. Navigate in SmartCloud

You can navigate between your cameras,

settings, and account using the Main

Menu button in the upper left

corner of most screens.

To access the settings for an individual

camera, such as general camera

information, network, video and audio

settings, SmartCloud Monitoring and

Analytics, or Notifications

Find that camera in the Camera

List

Tap the Settings button and

scroll down if necessary


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You can switch between your cameras’ Live views:

Tap the camera menu button

in the top right corner of

each camera’s Live view

Tap the camera that you want to

see

You can also instantly switch from a

camera’s Live view to its Activity view:

Tap the blue button at the

bottom of the screen


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5. Camera Settings

The settings for each individual camera

that you have added to SmartCloud are

grouped into General, SmartCloud

Analytics, Notifications, Cloud DVR

(Cloud Recording), and Video/Audio.

To access an individual camera’s settings

Find the camera in the Camera

List

Tap the Settings button for

that camera

General

Camera Information: Here you will find:

The description or name you

gave the camera (e.g., living

room, backyard, etc.)

Serial number

Model

Date the camera was added to SmartCloud

Online/offline status of the camera

Delete button to remove your camera from SmartCloud

Network: Allows you to manage your network settings, e.g., if your home network

password or settings change.

Time Zone: Allows you to change the time zone setting on the camera.


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SmartCloud Analytics

The SmartCloud settings let you tell SmartCloud exactly how you want the service to

work, by specifying when it should

monitor, and what kind of events you

want it to record.

Enable Smart Monitoring: Turn Smart

Monitoring on or off.

When do you want us to monitor? Tell

SmartCloud what time of day and which

days of the week you want it to monitor

for activity. (Smart Monitoring must be

enabled.)

IMPORTANT: For now, the Scheduler is

accessed through the website only, and

not the mobile app.

What do you want us to monitor?

Select the kinds of activities that you

want SmartCloud to monitor for, e.g.,

intrusions in your SmartCloud Zones,

General Motion, a Scene Change, or

Audio.

See “8. Customize Your SmartCloud

Settings” for a full description of

SmartCloud’s functions and settings.


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Notifications

The Notifications settings allow you to

Turn push notifications on or off

Turn email notifications on or off

IMPORTANT: From the Camera Settings,

you can only turn push or email

notifications on or off.

To register mobile devices for push

notifications, or to add or delete email

addresses where notifications should be

sent

Tap the Main Menu button

Choose Account

Scroll down to Devices &

notifications

Note that when you add an email

address to receive notifications, that

address will appear as “Pending” until

the invitee accepts the invitation.


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Cloud DVR

To turn Cloud DVR (Cloud Recording) on or off

Find the camera that you want in the Camera List

Tap the Settings button

Scroll down to Cloud DVR

Turn Cloud DVR on or off using the button

IMPORTANT: If you have subscribed to the Starter service plan, there is no Cloud DVR

option. However, you will still get activity-based recording and notifications if you set up

your SmartCloud Zones and SmartCloud settings. See “7. Set Up Your SmartCloud

Zones” to learn more.

Video/Audio

Here you control the video and audio settings for each individual camera.

Image Settings: Control brightness and WDR (Wide Dynamic Range—enhances picture

by reducing motion blur)

Night Vision: Turn on or off. Turning Night Vision to ON means that it will come on

automatically when it gets dark, and turn off automatically when the light is sufficient.

Turning Night Vision to OFF means that it will not come on, even in the dark. The default

setting is ON.

Microphone: Adjust the microphone volume level, or turn the mic on or off.

IMPORTANT: Turning the microphone OFF means that you will completely disable

audio, even in Cloud DVR and activity-based recordings, until you turn it back on again.

You will also disable Audio Detection. If you want to turn off (or down) the audio while

live or recorded video is playing, lower the volume using the volume control on your

mobile device, but do not turn the mic off.

Image Rotation: Allows you to flip the camera view vertically so that it appears right-

side up even if you mount it upside down (e.g., from the ceiling), or horizontally, or both

at once.


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6. SmartCloud Live View

SmartCloud’s Live view shows you the live

video feed from your camera.

To manage your SmartCloud Zones from your

mobile device

Use the Zone button at the bottom

edge of the player

(See “7. Set Up Your SmartCloud Zones.”)

To adjust the volume of the Live stream

Use the volume control on your mobile

device

To access your recorded activity for this

camera

Tap the Activity button

To move instantly to the Live view of another

camera

Tap the Camera menu button

Tap the camera you want to see

Landscape View

When you hold your device horizontally, the video stream expands to fill the screen.


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7. SmartCloud Activity View: Access Recordings

and Manage Events

Things you can do in Activity view:

Play back clips of activity that SmartCloud has detected and recorded

See a list of recently recorded activities. The icons on the left of the list tell you

the type of activity that was detected and recorded (e.g., SmartCloud Zone

intrusion, General Motion, Scene Change, or Audio).

Search through past events using a calendar and search filter

Play Back Recorded Events

To see the recorded activity for an

individual camera

Find the camera in the Camera

List

Tap the Activity button

To play a video clip, tap that event in the

activity list, and the video will begin to

play in the player.

As the video plays, the play head (white

dot) will travel along the timeline at the

bottom edge of the player. The red

activity bars along the line indicate that

SmartCloud detected activity at that

moment, and an icon will appear to

indicate the type of activity (e.g., Zone

intrusion, General Motion, Scene

Change, or Audio).


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Search for Events

SmartCloud’s search filters let you

search for recorded activity clips by

activity type and by date and time. Tap

the red Search button to call up the

filters.

To filter by activity type, check the boxes

for the analytics you want to search for,

and tap Apply.


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To filter by date and time, tap the

desired options, and then tap Apply. The

dark circles indicate hours in which

SmartCloud detected activity.


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8. Set Up Your SmartCloud Zones

Unlock the true power of your SmartCloud service by setting up SmartCloud Zones and

customizing your SmartCloud settings.

Fully adjustable SmartCloud Zones help reduce false alerts by limiting motion detection

to a specific, targeted area of your choice, e.g., a door or window. SmartCloud won’t

record or notify you about unimportant activity outside of those zones.

IMPORTANT: If you have subscribed to the Starter service plan, there is no Cloud DVR

(Cloud Recording) option. However, you will still get activity-based recording and

notifications if you set up your SmartCloud Zones and SmartCloud settings.

SmartCloud Zones also help spare your bandwidth and reduce the demand on your

network (See “Reducing Bandwidth Consumption,” below).

SmartCloud Zones are useful for alerting you to specific events, e.g:

Somebody walking through a

doorway

The family pet jumping on the

couch

A package being delivered to the

front door

A car coming into the driveway

Example:

If you want to be notified when someone

opens a door but not when a person or pet

just walks past the door, draw your

SmartCloud Zone around the top of the

door. Now SmartCloud will only record

when the door is opened. Try setting one

up and seeing how it works.


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Setting up a SmartCloud Zone is easy

You can draw as many zones as you like.

From your camera’s Live view, tap

the Zones button

To add a zone, tap the Add Zone

button

To change the shape of the zone,

drag the black adjusting points

with your finger

Pinch the zone to make it bigger

or smaller. Expanding the zone

can make it easier to change the

shape

You can move the entire zone

without changing its shape by

dragging it with your finger

To delete a zone, tap it to select

it, then tap the Trash button

IMPORTANT: Make sure you save your zone before exiting.

By default, SmartCloud will monitor for activity in your zone, and notify you at the email

address associated with your account. If you wish to schedule SmartCloud to monitor

only at specific times, turn off Monitoring altogether, or manage your Notifications, see

“8. Customize Your SmartCloud Settings,” below.


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9. Customize Your SmartCloud Settings and

Notifications

Your SmartCloud settings let you control the times when the system will monitor,

choose the analytics that will prompt the camera to record, and manage notifications.

To access SmartCloud settings

Find the camera that you want from the Camera List

Tap the Settings button and scroll down to SmartCloud

Monitoring

If you want SmartCloud to monitor for specific analytics such as SmartCloud Zone

Intrusions, General Motion, Scene Changes, or Audio (see below), Smart Monitoring

must be Enabled.

To enable Smart Monitoring (always on) or disable it (always off)



Use the button to turn Enable Smart Monitoring on or off.

IMPORTANT: If Smart Monitoring is disabled, SmartCloud will not record activity in your

zones, or send notifications. However, the default setting is Enabled.


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Scheduling Monitoring

You may want the system to monitor only at certain times of the day, or on certain days

of the week. For example, you might want it to monitor on weekdays from 9:00 AM to

5:00 PM when you are at work.

In this case, you can use the Scheduler to tell SmartCloud exactly when and when not to

monitor.

IMPORTANT: At present, the

Scheduler can only be accessed

through the SmartCloud website, and

not the mobile app.

Go to www.mysmartcamcloud.com

and log in with your User ID and

password.

Find the camera that you

want in the Your Cameras list

on the dashboard

Click the Settings button

Under SmartCloud Analytics,

click “When do you want us

to monitor?”

http://www.mysmartcamcloud.com/


2017

When the Scheduler

appears, drag the blue

bars right or left to cover

the times you want the

system to monitor

For additional

instructions, click “How to

use the Scheduler”

Analytics: SmartCloud Zones, General Motion, Scene

Change, & Audio Detection

SmartCloud analytics can detect four kinds of activity: SmartCloud Zone activity, General

Motion, Scene Change, and sound (Audio detection).

Setting your analytics preferences tells SmartCloud what’s important to you, and what

to record.

SmartCloud Zones: When set to ON, SmartCloud will record when there’s activity in

your custom SmartCloud Zones. Note: there must be at least one zone drawn. (See

“7. Set Up Your SmartCloud Zones.”)

General Motion: When set to ON, SmartCloud will record whenever there is any

motion in the camera’s field of view, including outside of any SmartCloud Zones

you have drawn.

Scene Change: When set to ON, SmartCloud will record when it detects a major

scene change. This may be a sudden change from dark to light, or a major change in

the camera’s entire field of view, e.g., if the camera’s view is suddenly blocked, or

the camera is turned to face a different direction.


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Audio Detection: When set to ON, SmartCloud will record when it detects a loud

noise. The audio detection sensitivity (e.g., how loud a sound must be before it

triggers the camera to record) is determined by the microphone volume. You can

control the microphone volume when you turn on Audio detection.

To select your analytics



Tap “What Do You Want Us to Monitor?” and make your selections

Notifications

If you wish to be notified in real time whenever SmartCloud detects the analytics you

selected


Tap the Settings button and scroll down to Notifications

From here you can turn notifications on or off.

To register additional email addresses to receive notifications, or to register devices to

receive push notifications

Tap the Main Menu button

Choose Account

Scroll down to Devices & Notifications

Note that when you add an email address to receive notifications, that address will

appear as “Pending” until the invitee accepts the invitation.

IMPORTANT: Be sure to enter the SmartCloud notification email address

“[email protected]” in your email client’s trusted list so that

notifications don’t get sent to your spam folder.


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10. Cloud Recording: Essential and Elite Plans

If you have subscribed to the Essential or Elite service plans, SmartCloud gives you the

option to continuously record the video (“Cloud DVR”) from your camera and store it in

the cloud for 7 or 21 days, depending on your plan.

Once the time limit has been reached, the video from the first day will be deleted.

Example for 21-day plan:

Camera records video from Day 1 to Day 21.

On Day 22, video from Day 1 is deleted, and video from Day 22 is

recorded.

On Day 23, video from Day 2 is deleted, and video from Day 23 is

recorded, and so on.

After Day 21, you will always have access to the last 21 days of recorded

video.

Turn Cloud Recording On or Off

From the Camera List, choose the camera you want, and then Settings

Scroll down to Cloud DVR and turn on or off

Keep in mind that Cloud DVR uses bandwidth. For ways to save bandwidth, see

“Reducing Bandwidth Consumption,” below.

Manual Recording

If you have turned Cloud DVR off to save bandwidth, you can still turn it back on and off

whenever you want, for example, if you want to record something temporarily. Just turn

Cloud DVR on and off as described above.


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Reducing Bandwidth Consumption

Cloud DVR sends a continuous stream of HD video to the cloud, so it uses your home

network bandwidth. The more cameras that have Cloud DVR turned on, the more

bandwidth you will use.

To reduce bandwidth consumption, turn Cloud DVR off for one or more cameras and

use SmartCloud’s Smart Monitoring instead (see “8. Customize Your SmartCloud

Settings and Notifications,” above):

Draw a SmartCloud Zone around what matters to you

Turn on Enable Smart Monitoring

Turn on one or more analytics (SmartCloud Zone Intrusion, General Motion,

Scene Change, or Audio Detection)

Turn on Notification if you want to be notified in real time when SmartCloud has

detected something

This way, SmartCloud will only record video (and stream it to the cloud) when

something happens that you want to know about, sparing your bandwidth.

At any time, you can still record video manually (see “Manual Recording,” above).

mobile app user guide - support.mysmartcamcloud.com user guide 3 2017 1. create your smartcloud...

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