mmg magazine march-april 2014

Leaders in the sale of quality Mopar Parts.

The exchange of information by like size dealers

in a non-competitive environment. Mopar Masters Guild

In This IssuePresident Rick Cutaia ............................... 2

Mississippi Shop Owners, Lawyer,

Complete Nine State Tour ................... 4-5

Maryland Parts Bill Receives

Unfavorable Vote ....................................... 5

Women’s Industry Network 2014

Educational Program Announced ......... 7

Chrysler Windsor Plant 1st in N.A. to

Earn World Class Mfg. Silver Status ... 9

MMG Supporting Vendors .............10-11

ADP ......................................................12-13

Mopar .........................................................14

Magneti-Marelli ......................................15

Elite Extra...........................................16-17

OEConnection ....................................18-19

UPS .............................................................20

Autobody News ........................................21

Katzkin .......................................................22

Corporate Billing LLC ...........................23

Reynolds & Reynolds..............................24

FenderBender ...........................................25

Partnering Against the Unknown .26-28

Passages: Mike Doyle .............................28

Proposed Legislation in RI ...................29

2014 MMG Committee..........................30

March-April 2014

Auto Industry Customer Satisfaction Hits

20 Year HighPages 6-7

Chrysler 200 Adds Luxury Touches

Page 8

Industry Members & Attorneys Discuss

PartsTrader Rollout at Northeast Trade Show

Page 3

2

Mopar Masters Guild Magazine

March-April 2014

From the Desk of MMG President Rick Cutaia

Change.

One thing that is certain in automo ve industry is Change.

We all experience changes every day in the way we conduct business not only from the Manufacturer but also with outside infl uences as well.

It is some me diffi cult to manage change when usually it is for the good but trying to convey that to our employees can be diffi cult.

I recently found reasons why people resist change.

1. Misunderstanding about the need for change/when the reason for change is unclear- If staff does not under-stand the need for change you can expect resistance. Especially from those who strongly believe the current way of doing things works well… and has done so for many years!

2. Fear of the unknown- One of the most common reason for resistance is fear of the unknown. People will only take ac ve steps toward the unknown if they genuinely believe- and perhaps more importantly, Feel that the risk of standing s ll are greater than those of moving forward in a new direc on.

3. Lack of competence-This is a fear people will seldom admit. But some mes, change in organiza ons neces-sitates changes in skills, and some people will feel that they won’t be able to make the transi on very well.

4. Connected to the old way-if you ask people in an organiza on to do things in a new way, as ra onal as that new way may seem to you, you will be se ng yourself up against all that hard wiring, all those emo onal con-nec ons to those who taught your audience the old way – and that’s not trivial.

5. Low trust- When people don’t believe that they, or the company, can competently manage the change there is likely to be resistance.

6. Poor communica on- It’s self-evident isn’t it? When it comes to change in management there’s no such thing as too much communica on!

7. Benefi ts and rewards- When the benefi ts and rewards for making the change are not seen as adequate for the trouble involved.

So these are some examples how people perceive change. How we deal with these individuals depends on how we handle whatever changes we are making in doing business every day because the way we are doing business today will absolutely change and change again.

Sincerely,

Rick Cutaia,

MMG [email protected]

3

The exchange of information by like sized dealers in a non-competitive environment.

Leaders in the Sale of Quality Mopar Parts

Industry Members and Attorneys Discuss PartsTrader Rollout at NORTHEAST Show

Five-person panel met with showgoers to address ques ons and concerns about the program’s impact on shops at both the state and na onal level. A panel consis ng of industry members and a orneys met with NORTHEAST Show a endees Friday, March 21 to discuss the rollout of PartsTrader in New Jersey and its impact on collision repairers throughout the state and country. The mee ng took place at the Meadowlands Exposi on Center in Secaucus, N.J.

Panelists included Barry Dorn, Washington Metropolitan Auto Body Associa on (WMABA) past president and SCRS past chairman; Ed Kizenberger, execu ve director for the New York State Auto Collision Technicians Associa on (NYSACTA) and Long Island Auto Body Repairmen’s Associa on (LIABRA); Tom Elder, president of Auto Body Distribu ng; Mitch Portnoi, a orney at PPGMS; and Joshua Bauchner, a orney at Ansell, Grimm and Aaron. They addressed ques ons and concerns from collision repairers in the room, including delays in parts delivery, diffi culty returning parts and the “ulterior mo ve” of State Farm. “The underlying mo ve is that someone is trying to control the way you do business,” said Bauchner. Added Dorn, “[State Farm] believes they can control the fl ow of repair, what gets returned and what gets put on the car. The problem is when you walk with people with zero credibility, you lose your credibility.”

According to the panel, although independent shops do not have to partake in the State Farm/PartsTrader program, they too will eventually be impacted. “The independent shop is going to inherit the bad behavior of a select few,” said Kizenberger.

The general consensus from both panelists and showgoers was that PartsTrader and similar programs are step-ping in between shops and vendors, disrup ng their rela onship. Elder explained that the goal of PartsTrader is to get the lowest price for a part, and if the price gets low enough, the MSRP will be adjusted. “Almost with-out excep on, every dealer in our coopera on joined PartsTrader, and that concerns me,” he said. “Without Auto Body Distribu ng, a lot of people in New Jersey would have had to pay a lot more for parts.” But perhaps the biggest ques on in the room was, “How does this program, in addi on to other insurer-mandated parts procurement pla orms, impact consumers?” “What only you can claim and [the insurers] can’t is that these programs compromise safety and quality for the consumer. That’s what we need to focus on,” said Bauchner.

At one point, the panel asked the room if anyone present thought PartsTrader was a good thing. Not one person replied or raised their hand. One a endee asked Dorn if the program has been good for his business, to which Dorn said, “No.”

John Mosley, the Mississippi shop owner who recently fi led an injunc on against PartsTrader along with other repairers in his state, was in a endance with his a orney, John Eaves, Jr. “When did we become an industry of cowards?” he asked. Another a endee asked for legal advice on how best to combat the program. Bauch-ner explained that shop owners should align with consumer groups and get their voices heard by Congress by explaining that these programs kill compe on and small businesses.

“Un l it becomes an issue, they’re not going to pay a en on,” he said.

Source: Gina Kuzmick www.bodyshopbusiness.com

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March-April 2014

Mississippi Body Shop Owner, Lawyer Complete Nine-State Tour of U.S.

John Mosley says shop owners waking up quickly; a orneys recognizing “unjust enrichment” is be er basis for lawsuit than contract law.

Mississippi body shop owner John Mosley and a orney John Eaves Jr. recently wrapped up their nine-state tour of the U.S. educa ng collision repairers on fi gh ng mandated parts procurement programs, with Mosley calling it a success overall.

“Now that so many have had a taste of parts procurement, these shop owners are waking up in large numbers. The momentum is building quickly,” said Mosley. “The last week has been amazing. The shop owners under-stand, and the cream is rising to the top in every state. Guys like Burl Richards with Burl’s Collision in Texas, Ma and Brandon Parker with Parker Auto Body in Louisiana, Tim Waldren in Nevada and Jeff Butler in Wash-ing on are at the top of a long list of collision shop owners who have stepped up and took the torch in their areas to show others the way to success.” Due to inclement weather condi ons, the duo’s arrival in Texas was delayed. But according to Mosley, not one single shop owner le the mee ng before the pair could get there. “The guys lined up to give John Eaves their paperwork and thank him for his dedica on to helping shop owners take their businesses back while protect-ing consumers and taking care of the technicians who have literally been stolen from for years,” he said. Mosley said what was even more amazing than the Texas repairers wai ng pa ently for he and Eaves to arrive was the looks on a orneys’ faces when they heard what their case against insurers is based on.

“When they hear the basic rule of law in this case explained, they’re amazed,” he says. “It is such a simple, basic rule of law, and yet the a orneys realize they, too, have been duped by the insurance industry to a great extent. The unjust enrichment is a pillar of law that our society could not exist without as we know it. It merely means if you provide services or goods for another, the en ty or person responsible for paying for the same is required to pay. If they don’t, they have unjustly enriched their wealth at your expense. The courts won’t toler-ate this. “All this me, the a orneys have been hung up on the rule of law governing contracts, which they say don’t exist between body shops and insurance companies. Even the DRP shops fi nd they have no contract with the insurance company. They have an agreement. What value is the agreement to a shop other than the fact you don’t feel like the customer will be steered away from your shop?”

Mosley admits that it was discouraging to hear repairers complain about the injus ces done to them, only to express fear of doing anything to fi ght them. But he hopes his message will get across to those willing to take a stand. “When I fi rst went on the road with John Arthur Eaves Jr. to help educate the industry and inform them of the eff ort to change the direc on this industry was taking, it was sad to hear the shop owners airing their complaints about parts procurement, unpaid procedures, suppressed labor rates, par al payment on materials and the other problems we now face, only to have them end the conversa on by saying, ‘I am scared to not stay with the program.’ Our message is clear: You can no longer run your business by fear. You must ana-lyze your situa on and make a decision based on good business principles. If you are too weak to do this, you should plan your exit strategy so you can at least go out of business in an orderly fashion.

Continued on Page 5

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Continued from Page 4

“Those of us who have taken the duty to preserve and advance this industry free of the strong arm of the insurance industry are doing so at our own expense with no expecta on other than the sa sfac on of seeing the leaders in every state take a stand to not only help their own businesses, but to off er help to all the shops in their community. On May 25, 2012, I wrote a le er to George Avery, telling him that the eff ect of PartsTrad-er would be to unite our industry. This is happening every day. There will be a day in the near future when PartsTrader will be declared a failure. Certainly, they will polish the message so it appears to be something less than the incredulously bad idea someone at State Farm decided to force on the collision repair industry, but nonetheless, we will know it is a failure. “What will remain will be a much stronger, more educated collision repair industry. We will succeed in taking our businesses back. We will have associa ons in place to safeguard our industry and the consumer to prevent this abuse in the future. Our future will be dictated by the merits provided by a true system of free enterprise, on where compe on, quality and good consumerism will deter-mine our success. I am proud to claim our shop as being prepared to succeed.” Source: Jason Stahl - www.bodyshopbusiness.com

Maryland Parts Bill Receives Unfavorable Vote in House Com mittee

House Economic Ma ers commi ee votes 16-7 against the proposed legisla on that would ban insurance mandated parts and materials procurement processes and provide for only OEM crash parts for three years a er a vehicle is manufactured.

In a vote in the House Economic Ma ers commi ee on Friday, Maryland House Bill 574 (HB574), sponsored by Delegate John A. Olszewski, Jr., received an unfavorable report out of the commi ee. Introduced in Janu-ary, HB574 and its companion, Senate Bill 487, sponsored by Senator John C. Astle, sought to prohibit insur-ance company personnel from specifying a specifi c vendor for parts or materials or part procurement pro-cess, and would have required OEM crash parts for a period of three years a er the date of manufacture of a vehicle.

In a 16 to 7 vote on Friday, the House Economic Ma ers commi ee voted for an unfavorable report on HB574. In Maryland, commi ees report to the legislature on the bills that are assigned to them as favorable, with or without amendment, unfavorable, or without recommenda on. Having been voted out of commi ee, the bill now returns to the fl oor of its chamber of origin accompanied by a report of commi ee ac on for consider-a on.

No ac on has been taken on SB487.

The bills provided common ground for insurers and non-OEM parts suppliers in opposi on. Several insur-ance and a ermarket parts groups tes fi ed in opposi on to the bill. Repair facility operators that support the legisla on believe it protects consumers and preserves a repair facility’s ability to manage its opera ons. The Washington Metropolitan Auto Body Associa on supports the proposed legisla on believing it necessary to protect the rights of repair facili es to operate their business independently and protect consumers.

Source: www.collisionweek.com

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March-April 2014

Auto Industry Customer Satisfaction Hits 20-year High

Customer satisfaction with major automakers has returned to its highest point in the nearly 20 years of the widely tracked American Customer Satisfaction Index, which uses data from about 70,000 customer interviews to measure their satisfaction with more than 225 companies in 47 industries. The auto industry achieved an overall ranking of 84 out of 100, tying 2009 for its best-ever mark. But this year's performance is the industry's most impressive, because customer sat-isfaction was artificially high in 2009, said David VanAmburgcq, managing director of ACSI, based near Ann Arbor, Mich., and with partners including the University of Michigan business school.In 2009, customers were happy because vehicle prices hit rock bottom when the U.S. government launched the cash-for-clunkers incentives in the summer of 2009 during the depths of the Great Recession.

Prices have since rebounded — but consumers still are satisfied. ACSI measures three-year satis-faction among new vehicle buyers. That is a much longer evaluation period than J.D. Power and Associates' Initial Quality and APEAL studies that only measure consumers' impressions during the first 90 days they have a vehicle. "The automakers are paying more attention to improving the quality of the vehicles themselves. This might be a little more real, a little more sustainable," VanAmburg said.

Six of the nine domestic auto brands improved from 2011 to 2012:The Jeep brand rose from a score of 79 to 83, while Dodge edged up from 79 to 81. The Chrysler brand went from 76 to 78 -- though still ranked at the bottom of the industry. "Obviously there are lots of indicators that Chrysler has been improving," VanAmburg said. "Its financials have been showing that; its sales are up. They had such a gap with Ford and GM. They've closed that gap, but there's still some ground to make up." Ford's Lincoln brand, which is in the early stages of a make-over, had the best score, at 90. But VanAmburg cautioned that its declining sales in recent years helped its score. "What you'll find is that precisely because a customer base is shrinking, the ACSI score can go up because essentially what's left is your most-loyal, most-satisfied niche customer base," he said.

Despite improvement among the domestic brands, foreign companies still lead. Toyota's Lexus luxury brand was second-best at 89, up 2 points. Subaru (87), BMW (86), Hyundai (85), Mercedes-Benz (85), Toyota (85) and Volkswagen (85) all beat the industry average.

GM's Buick posted the third-best score at 87, up 2 points. Chevrolet rose 2 points to 84, while Ca-dillac slipped a point to 86. Ford brand fell a point behind Chevrolet to 83. Nissan (83), Kia (82) and Mazda (82) all trailed the industry average.

Overall, the industry's level of customer satisfaction was comparable to the soft-drink industry or consumer electronics, VanAmburg said. The auto industry beat the scores of the U.S. government (67), banks (75), hospitals (76), newspapers (64) and software (77), but trailed credit unions (87), consumer electronics (85) and soft drinks (85). Continued on Page 7

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"It's actually very strong," he said. "What we find is that manufacturing, generally speaking, trumps services in terms of customer satisfaction. A manufactured product is obviously easier to quality control. In services, you're relying on someone else's human interaction."

Source:www.automotivenews.com

Women’s Industry Network 2014 Educational Conference Program Announced

The Women’s Industry Network (WIN) Conference Committee announced that this year’s Conference attendees will “Power Up” to be the best they can be. This year’s event is scheduled for May 5-7, 2014 at the Paradise Point Resort & Spa in San Diego, Calif.

The Conference will kick off with featured keynote speaker Dr. Verna Cornelia Price, who will pres-ent “The Power of You!” a message of personal and professional understanding and empowerment. Colette Carlson, next up, will share her engaging message, The Hard, Cold Truth – Working Hard Isn’t Working. The program also features Bridging the Generational Gap, The Increasingly Intercon-nected APD Ecosystem, and Keys to Success. Additional workshop sessions over the non-stop two and a half day Conference include The Green Revolution, Mastering the Muck of Your Technology, and Truth About Negotiation: A$K and You Shall Succeed.

The Scholarship Walk, an annual tradition at the conference, will afford attendees a health break while supporting WIN’s Scholarship Program. Additional special events include a Welcome Luau Din-ner on the beach and the WIN Gala Dinner and Most Infl uential Women (MIW) Awards Ceremony. This is the inaugural year of WIN’s presentation of the MIW awards. The dinner will recognize women who have been nominated by their peers as outstanding business and civic leaders and 2014 will also usher in a new era of scholarships for WIN. For the fi rst time, WIN will award tuition scholarships to applicants from both secondary and post-secondary schools as the winners pursue their education in technical colleges across the country. Some of those winners will be in attendance at the conference.

Paradise Point was named “Best Hotel Space” by the Professional Convention Management As-sociation and is known for its efforts to promote sustainable practices throughout their facility. The hotel routinely follows an exhaustive list of practices that foster sustainability including water, fuel and electricity conservation, advanced recycling and repurposing, and paper-less communication through-out their facility. In addition to programming focused on sustainability, WIN has focused their efforts for this Conference on reducing their carbon footprint to foster a more sustainable future by reducing printed materials (invitations, brochures and program materials), shifting in-session practices to re-duce waste, and shifting resources from purchasing “giveaways” to the scholarship fund.

Registration for the Conference will open soon. The latest information from WIN and the Conference Committee is available online.

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March-April 2014

Chrysler 200 Adds Luxury TouchesLOUISVILLE, Ky. -- Chrysler Group executives believe their redesigned Chrysler 200 is good enough to re-place its predecessor and the Dodge Avenger and still gain in the crowded mid-sized sedan segment.

The new 200, riding on a Fiat-derived platform and sporting a nine-speed automatic transmission with available all-wheel drive, notably advances the ride, design and performance of the outgoing 200. Last year, the auto-maker sold 122,480 200s and 93,842 Avengers. Chrysler wants the new 200 to at least match the combined sales of the two predecessors.

The basics: The new 200 rides on the same CUSW platform as the Dodge Dart and Jeep Cherokee and shares many parts with those nameplates. The base LX model starts at $22,695 and features a 184-hp 2.4-liter inline-four. Next up the ladder is the Limited, starting at $24,250, which the company says will be the top seller. Prices include shipping.

Consumers seeking leather seats and Chrysler’s 8.4-inch Uconnect infotainment system will have to move up to the S trim level, at a starting price of $25,490, including shipping. Also optional on the S is an awd system simi-lar to the Cherokee’s that automatically disconnects the rear differential and driveshaft when additional traction isn’t required.

A new top-level C trim adds interior luxuries, such as a wood grain instrument bezel, for a starting price of $26,990. Maxed out, an awd 200C with the optional 295-hp 3.6-liter V-6 will run nearly $39,000, executives said. Prices include shipping.

Notable features: The 200 has new exterior styling that Chrysler executives said greatly improves aerody-namics and fuel economy. Chrysler brand chief Al Gardner said that although the EPA has not yet rated new 200’s fuel economy, he expects the car to get 35 mpg on the highway. Inside the cabin, the 200 shines. The rotary-dial gear shifter, radio and temperature controls are mounted between the center stack and the center con-sole. A sliding cupholder allows access to large storage spaces between the front seats.

What Chrysler says: “The 200 will redefi ne the Chrysler brand, and we’re confi dent it’s going to make a major contribution to our continued resurgence,” said Chrysler Group CEO Sergio Marchionne. “We’re making a big bet on its success.”

Shortcomings and compromises: Entry into the back seat is extremely compromised by the 200’s short-ened door openings, forcing occupants of even moderate height to duck their heads through the lowered sill. Rear head and legroom is acceptable, but not generous, especially when compared with others in the segment.

The market: Mid-sized sedans make up the industry’s largest car segment, with 2.6 million units sold in 2013. The segment includes some of best-selling nameplates, such as the Toyota Camry and Honda Accord. The Ford Fusion is the only other nameplate in the segment to offer optional awd. The new 200 is expected to begin arriv-ing in dealerships by the end of June.

The skinny: The new 200 is more competitive than either of the cars it replaces, with superb ride and han-dling, especially with the optional V-6 awd. Its high-end trim interior is more luxurious than Japanese competi-tors, but the diffi cult entry to its rear seat might be a deal-breaker for some buyers.

Source: www.automo venews.com

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Chrysler’s Windsor plant 1st in N.A. to earn World Class Manufacturing silver status

DETROIT -- Chrysler Group’s Windsor, Ontario, assembly plant has become the fi rst North American plant to achieve silver status under the automaker’s World Class Manufacturing system, Chrysler said today.

That means the plant, which will be overhauled this year to build the next genera on of the Chrysler Town & Country minivan, is Chrysler’s best performing and most produc ve plant on the con nent.

World Class Manufacturing, introduced by Fiat when it took control of Chrysler in 2009, aims to reduce waste and injuries while improving quality and effi ciency. It uses 10 managerial and 10 technical pillars to measure each job and ac on in a plant, and rates the plant’s performance on a 100-point scale. Fiat and Chrysler plants worldwide are audited about twice a year.

The Windsor plant is the fi rst in North America to score at least 60, earning silver status. Windsor scored 61 on its most recent audit, Chrysler spokeswoman Jodi Tinson said.

Three other plants -- Toledo Assembly; Dundee Engine in Dundee, Mich.; and Sal llo Truck Assembly in Mexico -- have earned bronze status by scoring at least 50. On their most recent audits, Toledo and Sal llo scored 58 while Dundee scored 57, Tinson said.

In April 2012, Windsor became Chrysler’s fi rst plant to earn bronze status.

The silver designa on comes just weeks a er Chrysler withdrew its request for federal and provincial aid in Ontario to overhaul the plant, which employs nearly 4,700. The automaker has said that it will use its own money to invest in Windsor for the next-genera on minivan, and would look to other areas to reduce the cost of building vehicles there.

Chrysler’s Windsor, Ontario, assembly plant, which will be overhauled this year to build the next genera on of the Chrysler Town & Cou ntry minivan, is the company’s best performing and most produc ve factory in North America.

Photo credit: BLOOMBERG

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March-April 2014

The right technology in the hands of your people. That’s your Edge.

You told us what you wanted: An end-to-end service solution that does it all. Online appointments to the lane to lift inspection with no rekeying—plus integration with ServicePricing—in one ridiculously easy-to-use mobile interface that lets your staff and their customers feel good about their service experience. ADP ServiceEdgeSM gives you that Edge. An ADP study found that only 10% of consumers believe that dealerships are better than independent service centers at fixing vehicles. Read the results at adpdealerservices.com/youredge and then contact ADP to learn how ServiceEdge can help change this perception.

©2013 ADP Dealer Services, Inc. / The ADP logo is a registered trademark of ADP, Inc. / 888.424.6342 / adpdealerservices.com

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March-April 2014

Visit the Service Drive Store at www.dealers-mopar.com > Retail Tab > Service Drive Store to order your materials.

VEHICLE CHECKUP MATERIALSUse these Service Lane Vehicle Checkup Materials to help identify opportunities that support your customers’ needs. They get peace of mind to start their travels and you make more money from each RO.

Choose from the following items:

REFRESH YOUR SERVICE CENTER ITEMS FOR THE SPRING SEASON

©2014 Chrysler Group LLC. All Rights Reserved. Mopar is a registered trademark of Chrysler Group LLC. FIAT is a registered trademark of Fiat Group Marketing & Corporate Communication SpA, used under license by Chrysler Group LLC.

April is National Car Care month. It’s the perfect time to conduct Vehicle Checkups and upsell necessary and important services to your customers. Help get them ready for spring and summer travel by utilizing the following items:

BRAKE WEAR GAUGES AND BRAKE SHOE WEAR SAMPLEThese tools allow you to quickly and easily explain the condition of your customers’ brake pads to determine how soon service is required. Brake Wear Gauges give an accurate measure of pad thickness while the Wear Sample shows when it’s time to replace. Seeing is believing and these tools are handy for any service technician to carry.

VEHICLE FLOOR MATSSlush and snow is quickly turning to rain and mud. Keep the interior of your customers’ vehicles spotless with these Vehicle Floor Mats. Choose your marketing message.

REFRESH YOUR INDOOR/OUTDOOR SIGNSThis winter was rough on our vehicles, and likewise it was rough on your roadside signage. Freshen your signs and holders, or simply add to your visibility with additional Service Lane markers. Create a greater presence for your Service Lane with these popular signs:

NEXT OWNERS WORKSHOP

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C ______________

Notes:

VEHICLE CHECKUP

Left Front Tire

Tread Depth/32nds

Checked and OK



Not applicable

Customer Name

R.O. Number

Phone

Vehicle Year/Model

VIN Number

Mileage

Date

Notes __________________________________________________

________________________________________________________

________________________________________________________

ANARY – DEALER FILE PINK – FOLLOW-UP FILE

VEHICLE CHECKUP

Anytown Motors

123 Main Street

248 5551212

Group Marketing & Corporate Communication SpA, used under license by Chrysler Group LLC. Printed in U.S.A.

Left Rear

Shock

Right Front

Wiper

Transmission

Fluid

Air Filter

Rear Differential

Transfer Case

Right Front

Strut

Right Front

Brake Pads

Left Rear

Brakes

Left Rear Tire

Tread Depth/32nds

Oil Change

Interval Indicator

ResetSteering/

Suspension

Left Front

Wiper

Wiper Washer

FluidLeft Front

Brake Pads

Left Axle Boots

Left Front Strut

Battery Check

Brake Fluid


Hoses

Belts

Motor Oil

Engine Coolant

Air Filter

Headlamps

L ______________

R ______________

Right Axle Boots

VEHICLE CHECKUP


Spare Tire

Tread Depth/32nds

Rear Wiper

Taillamps

L ______________

R _____________________

Right Front Tire

Tread Depth/32nds

Left Front Tire

Tread Depth/32nds

U-Joints

Checked and OK



Not applicable

Customer Name

R.O. Number

Phone

Vehicle Year/Model

VIN Number

Mileage

Date

Washer Fluid

Rear Differential

Steering/Suspension

Shocks/Struts

Taillamps

Brake Fluid

Left Front Tire

Tread Depth

/32nds

Right Front Tire

Tread Depth

/32nds

Right Front

WipersLeft Front

Wipers

Indicator Reset

Front DifferentialBelts

Hoses Battery Check

Air Filter

Cabin Air Filter

Transmission Fluid

Engine Coolant

Left Rear

Brake Pads

Right Front

Brake Pads

Right Rear

Brake Pads

Left Axle Boots

Right Axle Boots

Exhaust SystemMotor Oil

Transfer Case

U-Joints

Headlamps

Left Front

Brake Pads


UNDER VEHICLE CHECKUP

UNDERHOOD CHECKUP

EXTERIOR CHECKUP

VEHICLE CHECKUP

Anytown Motors

123 Main Street

248 5551212

ASK ABOUT OUR MULTI-POINT CHECKUP

WE’LL HELP KEEP YOUR VEHICLE RUNNING SMOOTHLY.

Rear DifferentialTaillamps

Spare Tire

Shocks

Tires

Rear Brakes

Rear Suspension

Exhaust System

U-Joints

Shocks/Struts

Steering Components

Front Brakes

Axle Boots

Brake Fluid


Transmission Fluid

Cabin Air Filter

Front and Rear Windshield Wipers and Blades

Hoses

Wiper Washer Fluid

Motor Oil

Air Filter

Headlamps

Belts

Engine Coolant

Battery Check

Transfer Case

Front Suspension Blue = Vehicle Checkup PlusRed = Vehicle Checkup

17490 1112 © 2012 Chrysler Group LLC. All Rights Reserved. Mopar is a registered trademark of Chrysler Group LLC. Printed in U.S.A.

Oil Change Interval Indicator Reset

Front Differential

YOUR VEHICLE CHECKUP.UNDERSTANDING

YOUR VEHICLE CHECKUP.UNDERSTANDIUNDERSTANDIERSTANDINGNG

®

®

18527_SDS_April_Playbook.indd 1 3/14/14 2:16 PM

15



©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. FIAT is a registered trademark of Fiat Group Marketing & Corporate Communication S.p.A., used under license by Chrysler Group LLC. Magneti Marelli is a registered trademark of Magneti Marelli S.p.A. Printed in U.S.A.

Get the quality and convenience you expect with Magneti Marelli Offered by Mopar®. With coverage for all major makes, plus competitive warranties, the only risk you take is waiting to order!

Call your local Chrysler, Jeep®, Dodge or Ram dealer for hot deals on starters, alternators, brake pad kits, shoe sets and ignition coils, or visit mopar.ws/mm20 for details on rebate*. *20% automated rebate on orders ends June 30, 2014. Total monthly purchases must reach $100 or more in order to receive automated rebate. Offer excludes Chrysler, Jeep®, Dodge, Ram, SRT® and FIAT® vehicles. Available at participating dealers. Cannot be combined with any other offers.

Offer ends June 30, 2014 – ACT NOW!

20 AUTOMATED CASH BACK ON MAGNETI MARELLI PARTS

your local Chrysler, Jeep®, Dodge or Ram dealer h d l l b k d ki h

AUTOMATED CASH BACK ON MAGNETI MARELLI PARTS

your local Chrysler Jeep Dodge or Ram dealer

AGNETI MARELLI PARTSMAMA

hoe setsh

18689_MoparMastersGuildAd.indd 1 3/20/14 10:50 AM

16


March-April 2014

ELITE EXTRA™ is an online, real-time software tool that drives ROI and lowers operational costs by streamlining your distribution and deliveryprocesses.

Call 1.88.484.8729 to schedule a demo or visit www.EliteEXTRA.com for more information!

Looking for a way to increase profits, while lowering your operational costs?

17



EAU CLAIREDENVER | MILWAUKEE | OMAHA | SAN FRANCISCO | WASHINGTON D.C

2985 58th Street | Eau Claire, WI 54703 | 715.874.2985

1.888.484.8729

www.EliteEXTRA.com

Find out the secret these Guildmembers already know...

Can this many people be wrong?!?

Bald Hill Chrysler Baxter Chrysler Jeep DodgeBrunswick Auto Mart Cerritos Dodge Chapman Chrysler Jeep Christopher’s Dodge World Dallas Dodge Chrysler JeepEarnhardt Chrysler Jeep DodgeFred Beans Dodge Chrysler JeepGlenn E Thomas Dodge Chrysler JeepGo Chrysler Jeep WestGo Dodge Arapahoe

Jack Powell Chrysler Jeep DodgeKen Garff West Valley Chrysler

Milosch’s Palace Chrysler JeepPark Chrysler JeepPower Chrysler Jeep DodgeQuirk Chrysler JeepSchlossmann’s Dodge City ChryslerTacoma Dodge Chrysler JeepTowbin Dodge

18


March-April 2014

Photo Credit: Kevin Kline/Bigstock

“RepairLink is helping to reduce our high call volume. By

moving customers to online ordering, they have more

time to sell parts. Every chance we get, we talk to our

call-in customers about converting over to RepairLink.”

– Joe McBeth, Parts ManagerRepairLink 866-401-4610 X2

19



“The offers are bigger, the website is easy to use and

everything is processed quickly. I would, and do,

recommend PartsBrokerDirect® all of the time.”

- Marvin WindhamPartsBrokerDirect866-401-4610 x3

Stay ahead of the pack and dominate your market!

IF YOU’RE NOT FIRST YOU’RE LAST!

20


March-April 2014

Are they buying from you?

70% of Shoppers Prefer Buying Auto Parts Online

UPS can help Chrysler dealers tap into this expanding channel for greater e-commerce growth and profits.

Provide a better customer experience with UPS delivery and returns options. Customers can reroute or reschedule their home parts deliveries with UPS My Choice® and experience faster and more convenient returns with preprinted return labels.

Keep efficiency up and costs down with UPS services. UPS delivers earlier to more businesses and ZIP Codes than any carrier and can match transport mode to delivery need to help save you money. One UPS driver for all deliveries and pickups also minimizes interruptions in your day.

Increase productivity with UPS technology solutions. Customize shipping labels to promote offers, build brand and reduce marketing spend. Process more parts shipments in less time with automated data input. And help manage customer expectations through end-to-end visibility and email alerts.

For more informationContact UPS at 800-567-9989 or visit the Chrysler MarketCenter site within DealerConnect.

Source: UPS Pulse of the Online Shopper™, A Customer Experience Study: Automotive Parts & Accessories Buyers, October 2013

© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.

14UP23033_mopar ad_031814.indd 1 3/20/14 1:16 PM

21



22


March-April 2014

23



Corporate Billing LLC Introduces cbCharge Account Program: The most fl exible B2B

Ecommerce Charge Account. Decatur, AL 3/6/2014 - Corporate Billing LLC today announced the launch of a new B2B Ecommerce Charge Account program designed for part sales on ecommerce websites and marketplaces. Busi-nesses typically buy on credit terms and receive an invoice along with a monthly statement instead of pre-paying on a credit card like consumers. cbCharge fi lls the void for B2B ecommerce by automa ng charge accounts for parts sold online.

Since 1995, Corporate Billing has been processing charge accounts for parts & service and understands B2B charge accounts. cbCharge was developed in response to industry demand from parts ecommerce websites and marketplaces looking for a way to automate charge accounts online for wholesale buy-ers.

For more informa on on cbCharge Account Program, visit www.cbcharge.com.

cbCharge account has no hidden fees or interest charges for the buyer or seller. cbCharge will pur-chase each transac on less a low, one- me processing fee from the seller; there are no fees to the buyer. The seller can turn their online sales into cash with no credit risk. cbCharge will pay the seller within 24 hours on B2B Ecommerce website sales and will handle all billing, statements, credit and col-lec on processes.

cbCharge off ers fl exible charge accounts, industry driven payment terms and higher credit limits for buyers. The buyer can purchase online today and receive a monthly statement for all purchases. cb-Charge has no credit cards to manage and can be added as an addi onal payment op on to any exist-ing B2B website or marketplace.

cbCharge off ers the buyer and seller online access to easily review all payments, statements, and in-voices. Our API off ers instant credit checks and allows charges to be submi ed real- me or daily.

Corporate Billing LLC began in 1995, with a straigh orward concept of turning commercial parts & service accounts receivable into instant cash for our clients. It was a simple idea that fi lled a void between tradi onal banking and equity fi nancing. Our solu on for providing businesses with mely cash, credit and collec on management has proven popular. Since 1995, we’ve given over 450 clients a great accounts receivable management process. Our fl exibility in off ering customized solu ons has earned us clients from a range of industries including automo ve dealers, heavy-duty truck dealers, parts distributors, salvage parts, trucking and many more.

24


March-April 2014

reyrey.com/rms | 888.853.2617© 2014 The Reynolds and Reynolds Company. All rights reserved. 1006542-3 4/14

Randy YockeyCo-OwnerFriendly FordRoselle, IL

“ Gross labor salesare up 130%”Premium Service Kit – a part of Reynolds Retail Management System.

25



Shop at Our Superma

Not at the Afterm

©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT

Call us today for the Mopar® part you n

2309 S. State Street

Salt Lake City, UT 84115

Order Ho

(800) 87

Fax: (8

MON

SAT

C9 F_RW.indd 1

Tired of going around in circles on a

on Authentic Mopar® collision repa

spinning your wheels and contact

AUTH

ENTI

C PE

RFOR

MAN

CE

©2014 Chrysler Group LLC. All Rights Re

1024 S Stemmons Frwy

Lewisville, TX 75067

Only Mopar® parts can maintain his ride’s integrity

and meet his expectation. Only Mopar.

©2013 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

Call us today for the Mopar® part you need — fast.1839 Central Park Avenue

Yonkers, NY 10710

WHOLESALE DIVISION

Ph: (800) 967-5298Fax: (914) 961-4313

Saturday Only: (914) 361-1508

Mon.–Fri. 8:00 a.m.–5:00 p.m.

Sat. 8:00 a.m. –2:00 p.m.

www.centralave.com

62457_CC4_F_FB.indd 1

9/1

Use Only Authentic Mopar® Collision Repair Parts.

Do you know what your customers want? They

actually expect you to repair their Chrysler,

Jeep®, Dodge, Ram or SRT ® vehicle to like-new

condition. That’s difficult with many aftermarket

parts. Only Mopar® can offer authentic O.E. collision parts.

Mopar® O.E. Parts. Right Fit. Perfect Finish.

ll Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

Our Success is Driven by Your Success!

10905 S Auto Mall DriveSandy, UT 84070

Order Hot Line: (800) 453-6456Fax: (801) 553-5968Mon.–Fri. 7:00 a.m.–6:00 p.m.

Sat. 8:00 a.m.–5:00p.m.

A UTH E NT I C PE R FORMANCE

©2013 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT, Mopar and HEMI are registered trademarks of Chry

HEMI® DOG DELIVERS!

ORDER HOTLINE:

(310) 207-3161

M–F 7:30 A.M.–6:00 P.M.

SAT. 9:00 A.M.–5:00 P.M.

11750 Santa Monica Boulevard

West Los Angeles, C

All your collision repair parts from a single, trusted source.

F FB.indd 1

4/5/13 10:37 AM

©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar

are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

Call us today

part you need —

Check out MoparRepairConnection.com for resources, promotions and technical information.

NEW CENTURY DODGE

WHOLESALE PARTS

14920 W 101st Terrace

Lenexa, KS 66215

www.ncdwsparts.comOrder Hotline:

(800) 383-5183 or

(913) 642-4907

Mon.–Fri. 8:00 a.m.–5:00 p.m.

11/4/13

Use Only Authentic Mopar® Collisio

Do you know what yo

actually expect yo

Jeep®, Dodge, Ram o

condition. That’s diffi

parts. Only Mop

Mopar

Right Fit. Pe

©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar ar

Our Success is Driven by Yo

10905 S Auto Mall Drive

Sandy, UT 84070

Orde(800Fax

Mo

Sa

BE THE HERO.We DELIVER Mopar parts fast, so you can deliver to your customers!Look — It’s a rocket! It’s a dragster! No—it’s our dealership

delivering Mopar® parts to your shop faster than a 426 HEMI®!

When you call for Mopar quality, we’ll fl y past kryptonite and construction to help you get the job done right.

Check out MoparRepairConnection.com for resources, promotions and technical information.er, Jeep, Dodge, Ram and Mopar are registered trademarks of Chrysler Group LLC.

MOPAR. BUY THE RIGHT PART.

68368_RAD22_F_FB.indd 1

Only Mopar® parts can maintain his ride’s integrity and meet his expectation. Only Mopar.


Call us today for the Mopar® part you need — fast.

1839 Central Park AvenueYonkers, NY 10710

WHOLESALE DIVISION Ph: (800) 967-5298Fax: (914) 961-4313Saturday Only: (914) 361-1508Mon.–Fri. 8:00 a.m.–5:00 p.m.Sat. 8:00 a.m. –2:00 p.m.www.centralave.com

Mopar® Collision Repair Parts provide the right fit, finish and structural

integrity to repair your customers’ Chrysler, Jeep®, Dodge or Ram vehicles

to like-new condition.Moss Bros has them in stock. Right now! Call us today.

Authentic O.E. collision parts. Fast delivery! Made to Chrysler Group LLC O.E. specifications.

Collision parts priced right.

MOSS BROS HAS COMPETITIVE PARTS

MOPAR . BUY T

. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.


43582_Custom_F_FB (2).indd 1

©2014 Chrysler Group LLC. All Rights Reserved. Mopar is a registered trademark of Chrysler Group LLC. Magneti Marelli is a registered trademark of Magneti Marelli S.p.A.

P: (800) 662-4050 or (801) 955-0697F: (801) 988-14764175 W. 3500 S. West Valley, UT 84120 Mon.–Fri. 7:00 a.m.–6:00 p.m.Sat. 8:00 a.m.–5:00 p.m.

www.kengarffmopar.com

If it’s waiting in line at your shop, we’ve got the parts you’ll need to fix it. We’ve added

Magneti Marelli parts to our inventory, providing world-class maintenance and repair

components for all vehicle makes, including Honda, Ford, GM, Hyundai, Kia, Toyota,

Nissan and many more. All priced competitively and delivered promptly.

44644_MM05_F_RW.indd 1

M–F 7:00 a.m. – 6:00 p.m.

SAT. 7:00 a.m. – 5:00 p.m.



to like-new condition.

Moss Bros has them in stock. Right now! Call us today.

Authentic O.E. collision parts.

Fast delivery!

Made to Chrysler Group LLC O.E. specifications.


MOSS BROS HAS

COMPETITIVE

PARTS

MOPAR®. BUY THE RIG

©2014 Chrysler Group LLC. All . Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

Moss Bros


FB (2).indd 1

12/4/13 12:08 PM

M–F 7:00 a.m. – 6:00 p.m.

SAT. 7:00 a.m. – 5:00 p.m.



to like-new condition.Moss Bros has them in stock. Right now! Call us today.

Authentic O.E. collision parts. Fast delivery! Made to Chrysler Group LLC O.E. specifications.


MOSS BROS HAS COMPETITIVE PARTS

COMPETITIVE PRICESMOPAR®. BUY THE RIGHT PART

Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

Moss Bros Delivers the


WE HAVE OVER 40 DELIVERY

TRUCKS, 90 PARTS EMPLOYEES

AND 18 WHOLESALE SPECIALISTS

DEDICATED TO PROVIDING YOU

WITH THE BEST SERVICE!

43582_Custom_F_FB (2).indd 1

Doesn’t it make sense to have one trusted source for all the parts you need for your Chrysler, Jeep®, Dodge, Ram and SRT ® customers? There’s no need to shop around because Mopar® has the right parts at the right price.

We’re Your One-Stop Source for Genuine Mopar® Parts.




[email protected]

(800) 299-9550 Nationwide(225) 926-5755 Local(225) 922-9043 Fax

Mon.–Fri. 7:00 a.m.–6:00 p.m.Sat. 8:00 a.m.–2:00 p.m.

43378_GEN2_F_FB.indd 1

Shop at Our Supermarket.

Not at the Aftermarket.



2309 S. State Street

Salt Lake City, UT 84115

Order Hot Line:

(800) 876-6727 or (801) 487-3625

Fax: (801) 484-6840

MON.–FRI. 8:00 A.M.–6:00 P.M.

SAT. 8:00 A.M.–3:00 P.M.

12/4/13 11:39 AM

Now you can spec Authentic Mopar® Collision repair parts at a slimmer price. Just send us your

repair estimate and we’ll offer pricing that competes against the aftermarket. Exercise your rights

to use Mopar Parts.

AUTH

ENTI

C PE

RFOR

MAN

CE

©2013 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC.

Printed in U.S.A.

EXCITING

CHANGES COMING!

2309 S State Street Salt Lake City, UT 84115

P: 1-800-876-6727

BUY BETTER — BUY HINCKLEY!

Mon.–Fri. 8:00 a.m.–6:00 p.m.

Sat. 8:00 a.m.–3:00 p.m.

2/19/13 11:58 AM

Shop at Our Supermarket. Not at the Aftermarket.


Come see our new supermarket! 35,000 sq. ft. warehouse!

OF COUNTRYSIDE5436 Dansher Road Countryside, IL 60525

P: (708) 579-5399F: (708) 352-2875MON.–FRI. 7:30 A.M.–5:30 P.M.

SAT. 7:00 A.M.–3:00 P.M.ORDER PARTS ONLINE MoreOEMParts.com


45449_CC9_F_RW.indd 1

The Mopar® 3-Year/100,000-Mile

Powertrain Parts Warranty

When you have confidence in your products, you

stand behind them. That’s the idea behind the Mopar®

3-Year/100,000-Mile Powertrain Parts Warranty. One of the

industry’s most comprehensive reman parts warranties:

Relabel(RL) powertrain products

at 1-866-OE-PARTS

1313 Grants Mill Way

P: (800) 633-4304

WE CAN PRICE MATCH MOST ETITORS!

4/22/13 5:36 PM

©2013 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered

Daily Delivery Av

Check out MoparRepairConnection.com for resources, promotio

17950 Burt StreetOmaha, NE 68118

P: F: (

MONSAT. 8

61210_GEN2_F_RW.indd 1

rved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

ARTS IS OUR BUSINESS; SERVICE IS OUR SALESMAN.

irConnection.com for resources, promotions and technical information.

M Northfield Dodge Rameld Avenue NEids, MI 49525

www.kmdodge.com

P: (800) 999-9470 or (616) 363-1540

F: (866) 363-4280 or (616) 363-4280Wed. 7:30 a.m. –8:00 p.m.

Mon., Tue., Thur., Fri. 7:30 a.m.–6:00 p.m.

2

©2014 Chrysler Group LLC. All Rights Reserv

are registered trademarks of Ch

Check out MoparRepairConnection.com for re

NEW CENTURY DODGE

WHOLESALE PARTS


Lenexa, KS 66215ww

Orde(800(913

Mon

KEEP IT AUTHENTIC!

GET REAL. GET MOPAR.



Galeana’s Van Dyke Dodge

28400 Van Dyke Ave

Warren, MI 48093

Phone: (800) 573-3166

Fax: (586) 573-3875

www.galeanasvandykedodge.net

12/4/13 11:32 AM

Now you can spec Authentic Mopar® Collision repair parts at a slimmer price. Just send us your

repair estimate and we’ll offer pricing that competes against the aftermarket. Exercise your rights

to use Mopar Parts.

AUTH

ENTI

C PE

RFOR

MAN

CE

©2013 Chrysler Group LLC. All Rights Reserved. Chrysler, Jr are registered trademarks of Chrysler Group LLC.

EXCITING

HANGES COMING!

2309 S State Street Salt Lake City, UT 84115

P: 1-800-876-6727

BUY BETTER — BUY HINCKLEY!

Mon.–Fri. 8:00 a.m.–6:00 p.m.

Sat. 8:00 a.m.–3:00 p.m.

2/19/13 11:58 AM

A UTH

E NT I

C PE

R FOR

MAN

CE

Those who think authentic O.E. Mopar® quality parts can’t compete with the aftermarket

on pricing are in for a wake-up call. Fax a complete estimate to us and just watch as our

aggressive pricing on over 10,000 of the most popular part numbers, including hoods,

fenders, grilles, fascias, bumpers, lamps, A/C condensers and radiators leads you

back to Mopar. All it takes is an estimate, a few minutes and your desire to be the best.

Contact our dealership today for pricing.

4500 W Plano PkwyPlano, TX 75093

Order Hot Line: (866) 522-5136 or (469) 467-1699

Fax: (469) 467-1655Mon.–Fri. 7:00 a.m.–7:00 p.m.

Sat. 8:00 a.m.–5:00 p.m.©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar


67703_COL8_F_FB.indd 1

Authentic Mopar® Powertrain.

©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group L

RAIRDON’S

WHOLESALE PARTS

Your Mopar Parts Experts

Kirkland, WA 98034 www.rairdon.com

Parts Direct:

(425) 823-3610

Fax: (425) 823-8645

RW indd 1

When your reputation’s at stake, give your Chrysler, Jeep® , Dodge, Ram and SRT® customers the best combination of quality and value. Only Mopar® parts are designed in accordance with Chrysler Group LLC specifications for the quality you can count on and the value your customers demand.

We’re Your One-Stop Source for Authentic Mopar® Parts.

©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep,

Dodge, Ram, SRT and Mopar are registered trademarks of

Chrysler Group LLC. Printed in U.S.A.

1825 N. University PkwyProvo, UT 84604Order Hot Line:(800) 228-1358 or (801) 356-4160

Fax: (801) 356-4168MON.–FRI. 7:00 A.M.–6:00 P.M.SAT. 8:00 A.M.–5:00P.M.

45506_GEN1_H_W.indd 1

A

MOPAR HAS BEEN BUILDING UNPARALLED QUALITY MOTOR PARTS SINCE 1937!

912_Custom_F.indd 1

®

11550 LBJ Freeway, Dallas, TX 75238Order Hot Line: 866.833.7278dallaspdc.com M-F 7-7. Sat 7-5

Scan to visit our website!S

IMPORTED FROM DETROIT™, DISTRIBUTED BY DALLAS DODGE

COMPETITIVE PRICING | 10 WHOLESALE REPS | HUGE DELIVERY AREA

© 2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge Ram

and Mopar are registered trademarks of Chrysler Group LLC. Magneti Marelli is

a registered trademark of Magneti Marelli S.p.A.DallasDodge_0114.indd 1

Doesn’t it make sense to have one trusted source for

all the parts you need for your Chrysler, Jeep

®, Dodge, Ram and SRT ®

We’re Your One-Stop Source for Genuine Mopar® Parts.


YOUR SOURCE FOR AUTHENTIC MOPAR® PARTS

HALL CHRYSLER DODGE JEEP RAM3152 Virginia Beach Blvd.

Virginia Beach, VA 23452www.hallchryslerdodgejeep.com

P: (757) 498-2370F: (757) 498-2228MON.–FRI. 7:30 A.M.–7:00 P.M.

SAT. 8:00 A.M.–5:00 P.M._Q_RW.indd 1

Shop at Our Supermarket.

Not at the Aftermarket.



Call us today for the Mopar®

part you need — fast.


NEW CENTURY DODGE

WHOLESALE PARTS


Lenexa, KS 66215

www.ncdwsparts.comOrder Hotline:

(800) 383-5183 or

(913) 642-4907

Mon.–Fri. 8:00 a.m.–5:00 p.m.

11/4/13

or resources, promotions and technical information.Dodge, Ram and Mopar are registered trademarks of Chrysler Group LLC.

Collision llisionllisioll repair partrepair parr

thath competepetmpetes agss

LLEY!EY!

n.

Call us tod

1839 Central PaYonkers

We’re Your OneAuthen

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of Chrysler Group LLC. Printed in U.S.A.

us today for the Moparr®®rrrr

part you need — t.fast

esources, promotions and technical informationw.ncdwsparts.comotline:

83-5183 or

42-4907

–Fri. 8:00 a.m.–5:00 p.m.n

.

MOPAR®. BUY THE RIGHT PART.

Call us today for the Mopar part you need—fast.

We Stock a Huge Inventory of

Authentic Mopar® Parts.

Shop at Our Supermarket. Not at the Aftermarket.

© 2012, Chrysler Group LLC. All rights reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.


New York, NY

Dover, DE

Atlantic City, NJ

Harrisburg, PA

Williamsport, PA

Gettysburg, PA

Baltimore, MD

Scranton, PA

Doylestown, PA

Bloomsburg, PA

Philadelphia, PA

Sussex, NJ

Fred Beans Delivery Area

131 Doyle Street

Doylestown, PA 18901

Collision Order Hot Line:

(877) 942-3267

New Customers Call Larry Morris,

Sales Manager:

(877) 942-3267 ext. 1420

www.fbparts.com

Mon.–Fri. 8:00 a.m.–5:00 p.m.

dd 1

2/10/12 3:28 PM

When your reputation’s at

stake, give your Chrysler,

Jeep® , Dodge, Ram and

SRT® customers the best

combination of quality

and value. Only Mopar®

parts are designed

in accordance with

Chrysler Group LLC

specifications for the

quality you can count

on and the value your

customers demand.

We’re Your One-Stop Source for

Authentic Mopar® Parts.

© 2012 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.


Order Hot Line:

(888) 904-3842

M–F 7:00 a.m. – 6:00 p.m.

Sat. 7:00 a.m. – 5:30 p.m.

1000 Concord St. S.

St. Paul, MN 55075

WE’RE YOUR SOURCE FOR AUTHENTIC MOPAR® PARTS.

Order Hot Line:

(888) 474-2359

M–F 7:00 a.m. – 5:00 p.m.

Sat. 7:00 a.m. – 4:00 p.m.

11144 Stillwater Blvd.

Lake Elmo, MN 55042

3/6/13 10:04 AM

are the BIG 3!r th B

Now that you know we have the quality Mopar parts readily available, it all

comes down to service. Let our trusted parts advisors help answer all of your

questions, and our parts delivery drivers get you those parts fast. Our goal is

to serve you, so you can serve your customers.

People trust the Mopar brand because of the quality that goes into every

part that is produced. Quality Mopar parts stand the test of time, unlike

aftermarket substitutes. Don’t sacrifice quality and your shop’s reputation.

You need it, and we’ve got it. From brake pads and oil filters, to engines and

transmissions, you can count on our huge inventory to stock the parts you are

looking for. We know you need the part, that’s why we make sure it is available..

Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

DODGEHQ.COM

4175 W 3500 S, West Valley, UT 84120

Hours: M–F 7AM–6PM, SAT 8AM–5PM

Find us on

facebook.com/KenGarffMopar

Phone: (801) 955-0697(801) 988-1476

(800) 662-4050Y MOPAR. INSTALL MOPAR. TRUST MOPAR.

®

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Those who think authentic O.E. Mopar® quality parts can’t compete with the

aftermarket on pricing are in for a wake-up call. Fax a complete estimate to us

and just watch as our aggressive pricing on over 10,000 of the most popular part

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and your desire to be the best. Contact our dealership today for pricing.


17950 Burt StreetOmaha, NE 68118P: (800) 642-1524 | F: (402) 493-1902Mon.–Fri. 7:00 a.m.–5:30 p.m.Sat. 8:00 a.m.–3:30 p.m.Daily Delivery Available!




©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar a

FIAT is a registered trademark of Fiat Gro

used under license by Chrysler Group LLC. Magn

Call us today for the Magneti Marelli

part you need — fast.

1839 Central Park Avenue Yonkers, NY 10710

P: (800) 967-5298 F: (914) 361-1508

Mon.–Fri. 8:00 a.m.–5:00 p.m.

Sat. 8:00 a.m. –2:00 p.m.

(Saturday Only: (914) 361-1508)



components for all vehicle makes, including Honda, Ford, GM, Hyundai, Kia, Toyota,


11/19/13 4:27 PM

As a member of your performance team, we’re here to help lower your cycle

time and increase your profits. It just makes sense to get all your collision repair parts from a single, trusted source. We’re your one-stop shop for all the parts you need to repair Chrysler, Jeep

®

Decrease Your Cycle Time; Increase Your Bottom Line.


MOPAR PARTS IS OUR BUSINESS; SERVICE IS OUR SALESMAN.


K & M Northfield Dodge Ram4100 Plainfield Avenue NEGrand Rapids, MI 49525

www.kmdodge.com

P: (800) 999-9470 or (616) 363-1540 F: (866) 363-4280 or (616) 363-4280

Wed. 7:30 a.m. –8:00 p.m.Mon., Tue., Thur., Fri. 7:30 a.m.–6:00 p.m.


Tired of going around in circles on aftermarket parts pricing? We’re ready to give you our best price

on Authentic Mopar® collision repair parts. You’ll be surprised by how competitive we are. So stop

spinning your wheels and contact us today.

AUTH

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©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC.

Printed in U.S.A.

HUFFINES HAS IT!!! MULTIPLE DAILY

DELIVERIES!Order Hot Line:

(800) 284-7902 or

(972) 434-1276

Mon.–Fri. 7:00 a.m.–7:00 p.m.

Sat. 8:00 a.m.–5:00 p.m.

www.huffines.net1024 S Stemmons Frwy

Lewisville, TX 75067

12/4/13 12:00 PM

Use Only Authentic Mopar® Collision Repair Parts.

Do you know what your customers want? They

actually expect you to repair their Chrysler,

Jeep®, Dodge, Ram or SRT

® vehicle to like-new

condition. That’s difficult with many aftermarket

parts. Only Mopar® can offer authentic O.E.

collision parts.

Mopar® O.E. Parts.

Right Fit. Perfect Finish.


Our Success is Driven by Your Success!

10905 S Auto Mall Drive

Sandy, UT 84070

Fax: (801) 553-5968

Mon.–Fri. 7:00 a.m.–6:00 p.m.

Sat. 8:00 a.m.–5:00p.m.

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parts, we promise that your repairs will

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ECNAMROFREP CITNE

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RELIABLE SERVICE, CALL OUR MOPAR® EXPERTS TODAY!

4800 S. Lapeer RoadLake Orion, MI 48359P: (800) 331-9416F: (248) 230-1014www.PALACECJ.comCheck out MoparRepairConnection.com for resources,

promotions and technical information.

©2014 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram and Mopar are registered

trademarks of Chrysler Group LLC. Printed in U.S.A.

Magnetti Marelli is a registered trademark of Magneti Marelli S.p.A. Printed in U.S.A.

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delivering Mopar® parts to your shop faster than a 426 HEMI ®!

When you call for Mopar quality, we’ll fl y past kryptonite and

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© 2011, Chrysler Group LLC. All rights reserved. Chrysler, Jeep, Dodge, Ram and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

www.brunswickautomart.com

3031 Center RoadBrunswick, OH 44212(330) 460-7080Mon. 7:30 a.m. – 8:00 p.m.

Tues.–Fri. 7:30 a.m. – 6:00 p.m.

Sat. 8:00 a.m. – 4:00 p.m.

Call us today for the Mopar part you need—fast.

MOPAR®. BUY THE RIGHT PART.


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WE CAN HELP YOU SELL MORE MOPAR PARTSAD PROGRAMS START AT $150 AND ARE 100% REIMBURSABLE

Chris Messer, Publisher | 651.224.6207 ext. 14 | e [email protected]

We are a Proud Supporter of the Mopar Masters Guild.©2014. All rights reserved.

P: (800) 662-4050 or (801) 955-0697

F: (801) 988-1476

4175 W. 3500 S.

West Valley, UT 84120

Mon.–Fri. 7:00 a.m.–6:00 p.m.

Sat. 8:00 a.m.–5:00 p.m.www.kengarffmopar.com



components for all vehicle makes, including Honda, Ford, GM, Hyundai, Kia


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The Mopar® Brand has long been trusted by collision repai

reputation. When you see the Mopar®

great and perform as they should. Dallas Dodge is your source for Mopar®

Huge Delivery Area Price Matching 10 Wholesale Reps

© 2013, Chrysler Group LLC. All rights reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC.

11550 LBJ Freeway | Dallas, TX 75238

Order Hot Line: 866.833.7278dallaspdc.com | M-F 7-7. Sat 7-5

Choose Authentic Mopar Parts. Buy them from Dallas Dodge Chrysler Jeep.

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© 2011, Chrysler Group LLC. All rights reserved. Chrysler, Jeep, Dodge, Ram and Mopar are registered trademarks of Chrysler Group LLC. Printed in U.S.A.

www.brunswickautomart.com

3031 Center RoadBrunswick, OH 44212(330) 460-7080Mon. 7:30 a.m. – 8:00 p.m.

Tues.–Fri. 7:30 a.m. – 6:00 p.m

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ay for the Mopar part you need—fast.


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MOPAR DEALERS

CAN’T BE WRONG

ALL OF THESE

26


March-April 2014

Partnering Against the UnknownWith poten al eff ects of the Aff ordable Care Act s ll murky, proac ve collision repair shop operators are seek-ing out qualifi ed third-par es that can help prepare for the unexpected.

The only certainty surrounding the Aff ordable Care Act (ACA) is uncertainty. In a recent survey developed by the Na onal Small Business Associa on (NSBA), 46 percent of par cipants admi ed they had a limited under-standing of how the ACA would aff ect their business, with another 12 percent admi ng no understanding at all.

For whatever reason this is the case, the ACA’s poten al eff ects on small business remain murky, off ering li le comfort to collision repair operators who must off er quality health care to a ract the kind of quality employ-ees that can help their shops compete even while under siege from unabated increases in health care expense. The eff ects are even being felt by small businesses that fall below the 50 employee threshold of the ACA.

John Arnold, CEO of family-owned Arnold’s Body Shop, Inc., in Davenport, Iowa, grapples daily with rising health care costs and the hard-to-predict insurance market. Right now, things are looking grim. Arnold’s carrier told him to expect a 20–29 percent increase in cost when his policy renews on December 1 of this year. Arnold es mates his shop will have to perform 141–211 more repairs annually to cover this.

“The numbers are heart-stopping, especially when they’re mixed in with the intensity of insurance company pressures, the decreasing number of repairable vehicles, expenditures on new equipment, and an unse led economic outlook,” says Arnold. “As of this minute, we s ll wait to understand what the op ons will be for group health insurance December 1, 2014. The uncertainty is deafening. As a business employing less than 50 people, we feel like we are pawns in a game much larger than we can imagine.”

Crea ng posi ve health coverage partnershipsWith NSBA par cipants repor ng their last health cost increase at a composite 91 percent , any number of col-lision repair businesses are re-examining their approach to mediate the fi nancial impact of oncoming changes, whether they are related to the ACA or not. The key, as is so o en the case in business, is nurturing posi ve rela onships with those who can be of assistance.

Continued on Page 25

27



“We’ve found that one key to ge ng a handle on our health coverage obliga ons is fi nding the right carrier and s cking with them,” states LC Automo ve Group’ Owner and President Bill Lawrence, whose opera on serves the greater Los Angeles area. “Providing health coverage through the same providers allows for consis-tency in doctors and treatment facili es. It’s a benefi t that employees appreciate, and it makes the process as painless as possible for us.”

Partnering with the right insurance broker, a strategy three-fourths of all small businesses adopt, can make all the diff erence for a collision repair organiza on, in more ways than one. For example, par cipants in the NBSA survey es mated they spent a monthly average of 13 hours and $1,274.16 to stay up on the administra ve side of the law, a task many willingly delegate to a trusted third party. “Our broker handles enrollment and payroll processors, manages employee/employer con-tribu ons and stays on top of related payroll/tax reports and fi lings,” adds Lawrence. “It keeps unwelcome health care surprises to a mini-mum.”

Keenan Auto Body, an eleven-site opera on headquartered in Pennsylvania’s Delaware Valley, exemplifi es the benefi ts a good broker can make to an organiza on. “Our broker has helped us stay ahead of the health care curve,” explains Keenan’s Vice-President Mike LeVasseur. “Not only do they stay on top of the health care laws aff ec ng us, each year when it’s me to put our plan out for a bid, they func on as an able nego ator with poten al carriers. I’m happy to say the ACA hasn’t had that much impact on us as a result.”

The modest health care increases Keenan has experienced in the three years the company has worked with its broker bear this out. In the fi rst year of the partnership, health care costs went up 6 percent; the second year, they held steady; and while they did go up 4 percent the third year, the ACA tax credits the organiza on will be extended for off ering a group plan to employees makes the increase close to a wash.

A short-term fi xSco ’s Collision Centers, with loca ons in Stroudsburg and Easton, Pennsylvania, also work with a broker, al-though it remains diffi cult for them to project health care’s eff ects too far into the future. In the third quarter of 2013, Sco ’s broker contacted Vice President Ma Dewalt to no fy him of an opportunity: renew now and stave off impending increases for the short term. So though Sco ’s original plan ran from May 2013 to April 2014, with an early renewal the carrier was willing to lock in a 10 percent increase for the calendar year 2014.

“It was a good deal for us because we were seeing other renewals coming in at upward of 30 percent in an- cipa on of the ACA’s impact,” explains Dewalt. “The problem is, even though we’re good for now, we don’t

know what happens the next year or the next. In an cipa on of what we can only assume will be con nuing fi nancial pressure, we began making employees contribute to their dependents coverage last year. I an cipate someday soon will only cover each individual employee.”


Continued on Page 26

28


March-April 2014

What next?Throughout its history the collision repair industry has proven to be adept at adap ng to challenges, and though the fl uid nature of the ACA seems more daun ng than most, industry innovators will undoubtedly ad-just as more concrete informa on surfaces.

“You have to look past the rhetoric being circulated on the ACA and health costs in general, because the loud-est voices tend to be the least objec ve—they have vested interests one way or the other,” adds Arnold, who not only works with a broker, but has built a close rela onship with his insurance agent. “My son, Joe, and I are responsible for 65 folks and their dependents,” he con nues, “a responsibility we don’t take lightly. Our agent and her team are savvy, astute and in-tune with our needs; they do their best to educate us and protect us. We may not have a ‘Plan A’ for increasing health costs, but walking side by side with our agent and broker there’s li le ques on a ‘Plan B’ will emerge; one that will allow us to survive and succeed as we have always done.”

Source:www.collisionweek.com


Michael Thomas Doyle was born on March 11, 1950 in Cedar Spring, MI to parents Hugh and Leona Doyle, He departed this earth on March 21, 2014. He leaves behind a sister, Pat (Doyle) Fisher; a brother, Mar n (Bonnie) Doyle, as well as his daughter, Angelique Doyle and son, Michael (Teka) Doyle. He also had seven grandchildren, Jocelyn, Jazamynn and Josieh Blackman, Jaxxon Doyle, Bailey Doyle, Deacon and Kya and a new great grandson, Theodore. Mike came from a big family and he set out early to leave his mark on the world by serving in the Vietnam War. He was a very proud man who loved his family more than anything that life had to off er him. For Mike, the act of living was being the best that he could be. His love for his family showed through his ac- ons over the years. The other thing he loved was his job at K&M

Dodge as the Parts Department Manager. He touched the lives of many people with his unique sense of humor and unprecedented wi y nature. A er 40 plus years at K&M the staff and many customers will forever remember Mike and con nue to think fondly of a man who will never be forgo en. Mike fought long and hard to get what he wanted out of life and never asked for anything except to be ap-preciated. You are and forever will be appreciated dad. May you rest in peace… Interment will be at Ft. Custer Na onal Cemetery. To share a memory or photo and sign the family’s online guestbook please visit www.stegengafuneralchapel.com. Memorial contribu ons may be made in Mike’s name to the Grand Rapids Home for Veterans.

h p://www.stegengafuneralchapel.com/obituaries/Michael-Doyle-2/

Passages: Mike Doyle

29



Proposed Legislation in Rhode Island Addresses Parts, Repair Facility Licensing and

Labor Rate SurveysFour bills in Rhode Island, scheduled for a hearing today, touch upon collision repairers and insurance claim prac ces.

Four bills in Rhode Island, scheduled for a hearing today before the House Corpora ons Commi ee in Room 203 of the State House, touch upon the collision repair industry and the insurance claims process including parts specifi ca on and shop licensing and labor rate surveys.

The fi rst bill, House Bill 7404 (H7404) was introduced February 12 by Representa ves Ucci, Corvese, DeSimone, Palumbo and Hull, and seeks to amend Chapter 27-10.2 of the General Laws of Rhode Island to expand the exis ng non-OEM parts disclosure requirements for motor vehicle body parts to include all parts by striking the word “body” from the law.

Currently, during the fi rst 30 months a er a vehicle is manufactured, insurers may only require the use of an a ermarket part, defi ned as a “motor vehicle body replacement part that is not an original equipment manufacturer part” with writ-ten consent from the vehicle owner. Insurance companies and repair facili es must provide no ce that during that 30 month period consumers can require OEM body parts on their appraisal and es mate forms.

The second bill, House Bill 7405 (H7405), was introduced February 12 by Representa ves Ucci, Corvese, Palumbo, Hull and McLaughlin. It would amend Rhode Island’s Unfair Claims Se lement Prac ces Act to prohibit insurers from requir-ing “…used and or remanufactured airbags or suspension parts including, but not limited to, springs, shocks, or struts as part of the repair of any vehicle regardless of the age of the vehicle, unless it is agreed that these parts are no longer in produc on.”

The third bill, House Bill 7406 (H7406), sponsored by Representa ve Ucci, seeks to prohibit rental car companies from using vehicles with salvage tles as rentals.

The fi nal bill, House Bill 7796, (H7796) extensively amends the State’s exis ng body shop licensing regula on to include a two-class structure that was originally proposed last year. To qualify for a “Class A” license repair facili es would be required to meet an extensive list of minimum requirements such as the ability to “Perform welding to vehicle manu-facturer specifi ca ons for aluminum and high strength steel using equipment recommended and/or required by vehicle manufacturers, including, but not limited to, an inverter resistance welder.”

As with last year’s bill, the proposal would require that insurer’s conduct “a separate and dis nct” auto body labor rate survey for each classifi ca on. The concept of diff erent labor rates for facili es with diff erent repair capabili es is gaining increased interest among repairers faced with moun ng equipment and training investments to repair many of today’s vehicles.

Last year, the commi ee recommended the bill be held for further study.

The Auto Body Associa on of Rhode Island (ABARI), an ac ve par cipant in the legisla ve process in Rhode Island during the past several years, supports H7796 and H7404. ABARI is not in favor of H7405 and H7406.

The Property Casualty Insurers Associa on of America (PCI) opposes H7404, H7405 and H7796. PCI is not taking a posi- on on H7406.

30


March-April 2014

2014 MMG Committees2014 MMG Committees President Rick Cutaia Rick Hendrick DCJR - Charleston, SC Vice President Andy Reed Allen Samuels DCJ – North Richland Hills, TX Treasurer Mark Skinner Power CJD – Phoenix, AZ Secretary Susan McDaniel Bill Luke CJD – Phoenix, AZ Executive Committee All of the above as well as: Marvin Windham Benchmark CJD – Birmingham, AL Rick Monteiro Jack Powell CJD – Escondido, CA Joe McBeth Dallas DCJ – Dallas, TX Paul Allred Stateline CJD – Fort Mill, SC Committees: Vendor Chairman Paul Allred Stateline CJD - Fort Mill, SC Newsletter Don Cushing Bald Hill DCJ – Warwick, RI

Nada 2015 Planning TBA Membership TBA

Finance Committee Steve Hofer Park CJ – Burnsville, MN Rick Cutaia Rick Hendrick DCJR - Charleston, SC Mark Skinner Power CJD – Phoenix, AZ Joe McBeth Dallas DCJ – Dallas, TX Vendor Committees ADP Gerry Oaks Baxter CJD – Omaha, NE Paul Allred Stateline CJD – Fort Mill, SC Andy Reed Allen Samuels DCJ – North Richland Hills, TX Rick Monteiro Jack Powell CJD – Escondido, CA R&R Rick Cutaia Rick Hendrick DCJR – Charleston, SC Susan McDaniel Bill Luke CJD – Phoenix, AZ Marvin Windham Benchmark CJD – Birmingham, AL OEConnection Snap-On Dan Hutton Tom O’Brien CJD – Greenwood, IN Paul Allred Stateline CJD – Fort Mill, SC Steve Hofer Park CJ – Burnsville, MN Dealer Tire Susan McDaniel Bill Luke CJD – Phoenix, AZ Marvin Windham Benchmark CJD – Birmingham, AL Joe McBeth Dallas DCJ – Dallas, TX Elite Extra Rick Monteiro Jack Powell CJD – Escondido, CA Ken Kokoszka Christopher’s Dodge World - Golden, CO UPS Glen Hojnacki Milosch’s Palace CJD – Lake Orion, MI Tracy Industries Mike Mulkins Go Chrysler Jeep West - Golden, CO

GuidePoint Mike Mulkins Go Chrysler Jeep West - Golden, CO

Katzkin Mike Gerber Rairdon CDJ - Kirkland, WA

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