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mLearning

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TABLE OF CONTENTS Preface .............................................................................................................................................. 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 4

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers ........................................................................................................................................ 7

Icebreaker: Friends Indeed ........................................................................................................................ 8

Instructor Guide Sample ..................................................................................................................... 9

Sample Module: What is MLearning? ............................................................................................... 10

MLearning Uses ...................................................................................................................................... 11

MLearning Environments ........................................................................................................................ 12

MLearning Tools ..................................................................................................................................... 13

MLearning Advantages ........................................................................................................................... 14

Case Study ............................................................................................................................................... 15

Module Two: Review Questions .............................................................................................................. 16

Activities ......................................................................................................................................... 19

Sample Worksheet: MLearning Tools ..................................................................................................... 20

Quick Reference Sheets .................................................................................................................... 21

Certificate of Completion ................................................................................................................. 22

PowerPoint Sample ............................................................................................................................ 1

Full Course Table of Contents .......................................................................................................... 7



Preface

What is Courseware? Welcome to Corporate Training Materials, a completely new training experience!

Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a take-home reference sheet for the student. You simply need to prepare and train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.

How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once.



If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Corporate Training Materials.

Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.)



We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to



know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.

And now, time for the training!



Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the participants. If the participants are new to each other, an icebreaker is a great way to introduce everyone to each other. If the participants all know each other it can still help loosen up the room and begin the training session on positive note. Below you will see one of the icebreakers that can be utilized from the Icebreakers folder.



Icebreaker: Friends Indeed

Purpose

Have the participants moving around and help to make introductions to each other.

Materials Required

• Name card for each person • Markers

Preparation

Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to shoulder. They should place their name card at their feet. Then they can take a step back. You as the facilitator should take the place in the center of the circle.

Activity

Explain that there is one less place than people in the group, as you are in the middle and will be participating. You will call out a statement that applies to you, and anyone to whom that statement applies must find another place in the circle.

Examples:

• Friends who have cats at home • Friends who are wearing blue • Friends who don’t like ice cream

The odd person out must stand in the center and make a statement.

The rules:

• You cannot move immediately to your left or right, or back to your place. • Let’s be adults: no kicking, punching, body-checking, etc.

Play a few rounds until everyone has had a chance to move around.



Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to complete the lesson, any materials that are needed for the lesson, recommended activities, and additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.



Sample Module: What is MLearning?

Mobile learning, or MLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs. MLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use. Many businesses are taking advantage of this new technology to educate employees and clients more efficiently.

Accountability separates the wishers in life from the action-takers that care enough about their future to

account for their daily actions

John Di Lemme

It’s not a faith in technology. It’s faith in people.

Steve Jobs



MLearning Uses MLearning is most commonly used for training and education purposes. The majority of training or learning in the workplace occurs on the job. However, it can be costly and time consuming to require employees to attend meetings, conferences or other training sessions away from work. Recently, many businesses have begun to implement MLearning, which allows employees to stay in the workplace to acquire

additional training or knowledge. With MLearning, employees can gain new knowledge faster and be more up-to-date on any changes or company additions.

MLearning has also become a helpful tool in training new employees, since it allows for the company to reduce group or individual training sessions and allow the employee to learn on their own terms. Not only does this allow the company to save on training hours, but allows the training manage to evaluate which employees are ready to begin work and which ones may need more help before starting on their own.

Estimated Time 8 minutes

Topic Objective Review the different uses of MLearning.

Topic Summary MLearning Uses

Discuss the different uses for MLearning in a work environment.

Materials Required 01: MLearning Tools

Planning Checklist None

Recommended Activity Complete the worksheet individually. Share your answers with the rest of the class.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions What are some ideas for MLearning?



MLearning Environments The MLearning environment refers to the manner in which information is available for a particular session, such as how it is organized, what information is available and how it can be accessed. The environments in MLearning are different with every use and can be customized to a particular learner’s needs. The environment should be flexible and adjustable among different devices – meaning what can be

seen/accessed on a mobile phone should also be accessible on a tablet or laptop computer. If the MLearning environment is not user-friendly or if the information is hard to read or download, the learner won’t be able to gain anything from their session, which cancels the point of training at all.

Tips for MLearning environment:

• Keep information organized • Ensure all information is easily accessible on all mobile devices • Always have a contact for technical support


Topic Objective Review the makeup of MLearning environments.

Topic Summary MLearning Environments

Discuss the different aspects of MLearning environments.

Materials Required 02: MLearning Environments


Recommended Activity Complete the worksheet individually. Share your answers with the rest of the class.



Review Questions How is an MLearning environment created?



MLearning Tools Technology has changed the way we receive information. Computers have replaced reference books when it comes to learning new material, and now mobile devices are changing how we access information that has already been digitized. One of the key aspects of MLearning is using these mobile tools to access new information for education and training purposes. These MLearning tools allow learners to access the information needed from anywhere and at any time. Many of the devices used have

become a common household need, such as mobile phones, notebook computers and even MP3 players. With technology on the rise, employees are more than likely to own at least one mobile learning tool they can use for future MLearning.

Common MLearning tools:

• Mobile phone • MP3 players • Tablets • Notebook/laptop computers • Personal Digital Assistants (PDAs)


Topic Objective Discuss the different tools of MLearning.

Topic Summary MLearning Tools

Discuss the different tools used in an MLearning course.

Materials Required Flipchart/board and marker


Recommended Activity

Discuss with the class the different tools used in MLearning. Ask the group how what mobile devices they would use and why. Ask them why they chose this device and how it would benefit them. Write some of their answers on the board/flipchart.

Stories to Share Share any personal or relevant stories.


Review Questions What are some tools used in MLearning?



MLearning Advantages The prospect of MLearning has created a long list of the advantages it can bring to a company. One of the most obvious advantages is the flexibility and convenience of using MLearning and accessing information at any time – anywhere. But MLearning also allows the content to be customized to the learner, and can benefit different types of learners (i.e. visual learners, auditory learners, spatial learners, etc.). Since

people take their mobile devices wherever they go, MLearning allows users to make use of their spare time, or ‘dead time’, such as while standing in line at the bank, waiting for the bus or even in between meetings/projects.

Advantages include:

• Convenience and flexibility • Customized learning • Makes good use of spare time • Tailored to different learning styles • Larger access to information


Topic Objective Discuss the benefits of using MLearning.

Topic Summary MLearning Advantages

Discuss the various benefits of using MLearning in the workplace.

Materials Required Flipchart/board and marker


Recommended Activity Review with the class the purpose of MLearning and discuss why it would be beneficial in the workplace. Ask them to name some of these advantages. Write some of their answers on the board/flipchart.

Stories to Share Share any personal or relevant stories.


Review Questions What advantages does MLearning provide in and out of the workplace?



Case Study Joseph and Tony were assigned to attend training regarding a new product the company would soon release.

“I don’t have time to stop working and go to training.” Tony said.

“Me either.” Joseph agreed.

When they told their manager, Roz, about their time problem, the manager offered for them to take the course using the company’s new MLearning software. Of course, Joseph and Tony had lots of questions about MLearning, including how it all worked and how they could obtain credit for the training. Roz explained the new MLearning program the company had adopted and how the training information is accessible on the new site. Most importantly, Roz explained how they two of them could use any mobile device they wanted to complete the training. They could use their mobile phones, the company tablets or their own laptop computer.

“I can see why we adopted this program,” Joseph said. “This makes training a lot easier!”


Topic Objective Outline the What is MLearning? Case study.

Topic Summary Case study

Discuss the aspects of MLearning.

Materials Required None


Recommended Activity Discuss the outcome of the case study. How would Joseph and Tony’s training been different without MLearning?



Review Questions How did the two workers feel about attending training sessions?



Module Two: Review Questions 1. What is MLearning commonly used for?

a) Employee training. b) Inventory. c) Manager meetings. d) Computer games.

MLearning is used for many reasons, including employee training, product education, and even general employee education.

2. How does MLearning benefit new employees?

a) It allows them to learn in groups. b) It allows one-on-one time with the manager. c) It allows them to learn at their own pace. d) It allows them to skip certain session trainings.

MLearning is beneficial to many companies and its employees. Benefits include allowing them to learn at their own pace, learn faster and use their own mobile device to do it.

3. The MLearning environment refers to what?

a) Course content. b) Course access. c) Course layout. d) All of the above.

The MLearning environment is the part of the MLearning course that refers to the course’s content, including how it is accessed, viewed, laid out and what it is about.

4. In MLearning, it is important for the environment to be what?

a) Monochromatic. b) User-friendly. c) Full of content. d) Multi-tabular.

A MLearning environment includes all aspects of the content of the course, so it is important that the environment is user-friendly and easy to use.



5. Which of the following can be used for MLearning?

a) Computer tablets. b) Laptops. c) Mobile phones. d) All of the above.

MLearning is designed to be completed on mobile devices, including mobile phones, laptops, PDAs and computer tablets.

6. The rise of __________ has increased the use of mobile devices in education.

a) Printed books. b) Television. c) Technology. d) The internet.

Over the recent decades, the rise of technology has increased the use of mobile devices for all kinds of tools, such as education and training.

7. MLearning allows learners to make use of what?

a) Their ‘dead time’. b) Their time in the office. c) Their unused mobile devices. d) Their printed textbooks.

Every person has ‘dead time’, such as standing in line at the bank, waiting for the bus, or simply in between other activities. With MLearning, learners can make use of this time.

8. One advantage of MLearning is that it appeals to different styles of what?

a) Ethnicities. b) Learning. c) Fashion. d) Ages.

One advantage of MLearning is that it can appeal to different learning styles of its users because it uses different forms of content, such as photos, videos and audio files.



9. Why did Tony and Joseph feel like they could not attend the training session?

a) They did not have time for it. b) They were supposed to go on vacation that day. c) They felt like they already knew the new material. d) They just didn’t want to do it.

When Tony and Joseph were told they needed to attend a training session for the company, they both said they felt like they did not have time to take off from work to attend the session.

10. What devices did Roz say the employees could use to complete the training?

a) Their mobile phones. b) The company tablets. c) A laptop computer. d) All of the above.

When Roz was describing the MLearning to her employees, she explained that they could complete the training on any mobile device, such as their mobile phone, tablet, or notebook/laptop computer.



Activities

During the facilitation of a lesson Worksheet or Handout may be utilized to help present the material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box under Materials Required. The trainer can then utilize the Activities folder for the corresponding material and then provide it to the participants. They are all on separate Word documents, and are easily edited and customized.

Below you will see the Worksheets or Handouts that are utilized during the training of the above lesson. They are located in the Activities folder and can be easily printed and edited for the participants.


Sample Worksheet: MLearning Tools Use the spaces below to describe the different types of MLearning tools described in this section. Give some examples of how these tools can be used.

____________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________


Quick Reference Sheets

Below is an example of our Quick Reference Sheets. They are used to provide the participants with a quick way to reference the material after the course has been completed. They can be customized by the trainer to provide the material deemed the most important. They are a way the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant leaves with a Quick Reference Sheet it provides a great way to promote future business.

The FRAME Model

In MLearning, the Framework for the Rational Analysis of Mobile Education, or FRAME, model was created by Dr. Marguerite Koole and is designed to show how the different aspects of mobile learning work with each other to enhance learning and overall user success. As the different aspects overlap, they define areas learners can face and how they can move from one area to the next. Although the FRAME Model is generally applied to any form of learning with technology, it has become a great tool in defining and illustrating the different aspects of MLearning.

Three aspects of the FRAME Model:

• Device aspect • Learner aspect • Social aspect

The Learner Aspect

Another aspect of MLearning is the actual learner themselves. This aspect refers to the learner’s individual abilities and capabilities, such as their use of memory and prior knowledge when learning and how they merge prior knowledge with newly acquired knowledge. It also describes how learners use emotions and personal motivation to guide their sense of learning and as well as store and transfer information within the brain. The learning material may be available and ready to use, but MLearning cannot take place if the learner does not make the effort to connect.

Criteria observed for the Learner aspect:

• Prior knowledge • Memory capabilities • Emotions/Motivations • Learning styles

Decreased Costs

One of the key aspects of MLearning is the fact that it is mobile learning, meaning that the devices and equipment used are smaller and more portable to use. Using devices such as tablets or laptops means the company can save money on equipment costs and expenses. After all, a tablet costs much less to buy, repair and maintain than a full desktop computer and accessories.



Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized for completing the course. It provides a record of their attendance and to be recognized for their participation in the workshop.



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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on and created from the Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the material; they help to focus on the important points of information presented during the training.



Full Course Table of Contents

Module One: Getting Started ........................................................................................................... 11

Housekeeping Items ................................................................................................................................ 11

The Parking Lot ....................................................................................................................................... 12

Workshop Objectives .............................................................................................................................. 12

Module Two: What is MLearning? .................................................................................................... 13

MLearning Uses ...................................................................................................................................... 13

MLearning Environments ........................................................................................................................ 14

MLearning Tools ..................................................................................................................................... 15

MLearning Advantages ........................................................................................................................... 16

Case Study ............................................................................................................................................... 17

Module Two: Review Questions .............................................................................................................. 19

Module Three: Common MLearning Devices ..................................................................................... 22

Mobile Phones ........................................................................................................................................ 22

Tablets .................................................................................................................................................... 23

Notebook Computers .............................................................................................................................. 24

Personal Digital Assistants (PDAs) .......................................................................................................... 25

Case Study ............................................................................................................................................... 26

Module Three: Review Questions ........................................................................................................... 27

Module Four: Ancillary Equipment in MLearning .............................................................................. 30

Internet Connections ............................................................................................................................... 30

Messaging Services ................................................................................................................................. 31

Video Cameras ........................................................................................................................................ 32

Bluetooth ................................................................................................................................................ 33

Case Study ............................................................................................................................................... 34



Module Four: Review Questions ............................................................................................................. 36

Module Five: M-Learning vs E-Learning ............................................................................................. 39

Devices Available .................................................................................................................................... 39

Informal vs. Formal Structure ................................................................................................................. 40

Increased Access ..................................................................................................................................... 41

Content ................................................................................................................................................... 42

Case Study ............................................................................................................................................... 43

Module Five: Review Questions .............................................................................................................. 44

Module Six: Four C’s of MLearning.................................................................................................... 47

Content ................................................................................................................................................... 47

Computer ................................................................................................................................................ 48

Capture ................................................................................................................................................... 49

Communicate .......................................................................................................................................... 50

Case Study ............................................................................................................................................... 51

Module Six: Review Questions ................................................................................................................ 53

Module Seven: Aspects of MLearning ............................................................................................... 56

The FRAME Model .................................................................................................................................. 56

The Device Aspect ................................................................................................................................... 57

The Learner Aspect ................................................................................................................................. 58

The Social Aspect .................................................................................................................................... 59

Case Study ............................................................................................................................................... 60

Module Seven: Review Questions ........................................................................................................... 62

Module Eight: Challenges of MLearning ............................................................................................ 65

Dependence on Technology .................................................................................................................... 65

Decreased Quality of Communication .................................................................................................... 66

Security ................................................................................................................................................... 67



Risk of Distraction ................................................................................................................................... 68

Case Study ............................................................................................................................................... 69

Module Eight: Review Questions ............................................................................................................ 70

Module Nine: Benefits of MLearning ................................................................................................ 73

Decreased Costs ...................................................................................................................................... 73

Available Support .................................................................................................................................... 74

Unlimited Resources ............................................................................................................................... 75

Continuous Learning ............................................................................................................................... 76

Case Study ............................................................................................................................................... 77

Module Nine: Review Questions ............................................................................................................. 78

Module Ten: Getting MLearning Started ........................................................................................... 81

Organize Your Resources ........................................................................................................................ 81

Form a Work Plan ................................................................................................................................... 82

Engage Employees .................................................................................................................................. 83

Establish an End Goal ............................................................................................................................. 84

Case Study ............................................................................................................................................... 85

Module Ten: Review Questions............................................................................................................... 86

Module Eleven: Employee Training ................................................................................................... 89

Training Facilities .................................................................................................................................... 89

Encourage Communication ..................................................................................................................... 90

Establish Guidelines ................................................................................................................................ 91

Equipment Training ................................................................................................................................ 92

Case Study ............................................................................................................................................... 93

Module Eleven: Review Questions .......................................................................................................... 94

Module Twelve: Wrapping Up .......................................................................................................... 97

Words from the Wise .............................................................................................................................. 97



Review of Parking Lot ............................................................................................................................. 97

Lessons Learned ...................................................................................................................................... 98

Completion of Action Plans and Evaluations .......................................................................................... 98


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