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MISSION CRITICAL DATA CENTER FACILITIES

QUALIFICATIONS & EXPERIENCE

www.projsolgroup.com

Success is much more than on time and within budget.

Choosing the right firm for your complete

real estate solutions adds value to your

project – saving time and money. Project

Solutions Group is that firm.

PSG has overseen more than 12,000,000

SF of new construction and renovation

projects for commercial offices, base

buildings, institutions, retail venues, call

centers and data centers. Both private and

public sector clients retain our services to

oversee portfolio assignments, which begin

as early as pre-leasing and site selection to

beyond the move into their new space.

In order to support our clients’ needs

we have added relocation management,

facilities management, and real estate

tranaction advisory services. We are

steadily developing impressive portfolios in

each of these disciplines.

PRINCIPALS: Michael WolffDavid Zorger Albert Shotwell

FOUNDED: October 2002

BUSINESS ORGANIZATION

HEADQUARTERS: Project Solutions Group, Inc.580 Herndon Parkway, Suite 500Herndon, Virginia 20170Phone: 703.668.0090Fax: 703.668.0091Toll Free: 888.595.4PSG(4774)

OFFICES: Herndon, Virginia Fort Lauderdale, FloridaIrvine, CaliforniaLos Angeles, CaliforniaMurrieta, CaliforniaSan Jose, California

AREAS OF EXPERTISE: Project Management Construction Management Relocation Management Facilities Management Real Estate and Transaction Advisory Services

MAJOR CLIENTS: Capital OneCARFAXComputer Sciences Corporation Exxon MobilGapGoogleLincoln FinancialNII HoldingsSprint/NextelU.S. Department of InteriorU.S. Department of TransportationU.S. Immigration and Customs EnforcementU.S. Patent and Trademark OfficeU.S. Securities and Exchange CommissionU.S. Supreme CourtVirginia Commerce BankXO Communications

Providing Complete Real Estate Solutions

Schedule HolderGS-29F-0022T

“ USGBC’ and related logo is a trademark owned by the U.S. Green Building Council and is used by permission.”


PHILOSOPHY & OBJECTIVES

Unparalleled Service and Dedication Our staff is focused entirely on your best interests.

Personalized Service on a National Platform We are committed to providing our clients with customized services regardless of their location.

The Whole is Greater than the Sum of its Parts We assemble a team uniquely qualified for your project’s individualized needs.

It’s Much More than On Time and Within Budget Realizing your project goals and objectives is our mission.

Guarantee of Value Our optional pricing methodology is based on your satisfaction.

Comprehensive Service Offering• Real Estate and Transaction Advisory Services • Planning• Relocation management and coordination• Design coordination• Building permit coordination• Construction management• Furniture, fixtures, and equipment coordination• IT coordination• Security, signage and audio-visual coordination• Food service, artwork and plantscaping coordination• Project close out services • Facilities management• Asset management (for FF&E)• Property Management• Real Estate Technology

PSG offers over 25 national purchasing contracts at no cost or fee to our clients. This program reduces clients’ overall project costs and improves lead times.

PSG’s pricing model is unique to the industry and is not based on per square foot, hourly or managed cost percentages. It is based on the work to be performed and can be presented in a lump sum cost invoiced over the length of the project.

PSG offers services through the entire project life cycle, from real estate advisory services through occupancy. Our service offering extends well beyond design and construction management.

PSG includes web-based project collaboration as part of its standard service offering.

PSG’s service delivery model, templates, documents, processes and procedures are highly customizable and are designed to be modified to fit the needs of the client, not the other way around.

A PSG Principal is assigned to each project as the Project Executive, making certain that the project and client goals and objectives are met.

PSG executives and staff have documented experience working for real estate developers, real estate service providers, general contractors, electrical and mechanical contractors and architecture firms, thus providing the capability to evaluate project issues from the subject matter expert point of view.

InnovationWHAT MAKES PSG DIFFERENT?


National Purchasing Programs

Project Solutions Group has negotiated proprietary National Purchasing Contracts with over 25 major manufacturers and suppliers of construction and office furnishing and equipment. These contracts have been established utilizing the volume of work that we process annually, to provide our clients with access to materials that can be routinely procured at pricing below subcontractor level or with expedited lead times.

Our National Purchasing Program benefits all three parties involved: our clients receive the benefit of high volume purchasing, our manufacturing partners have access to new markets and clients, and we have a program that significantly differentiates us from our competition. In addition, we have never received a fee from our manufacturing partners for their access to our clientele.

A list of our manufacturing partners and their respective products follows:• Supplemental Cooling Units - Manufacturer ATS- Stulz, Liebert • Uninterruptable Power Systems (UPS’s): MGE, APC, Liebert• Emergency Generators (1,000 kw and larger): Caterpillar• Power Distribution Units (PDU’s): Liebert, MGE, United Power• Carpeting: Shaw, Mannington, Bentley, Milliken, Masland• Light Fixtures: Finelite, Lithonia, Focal Point• Ceiling Systems: Armstrong• System Furniture: Haworth, Herman Miller, Steelcase, Knoll• Case Goods: Gunlocke, Paoli• Sprinkler Systems: Grinnell• Fire Alarm Systems: ADT, Simplex Grinnell• Security: CCTV: ADT

Client-Focused Services

PSG’s client-focused service relies on these unique service delivery principles:

The client is an integral member of the project team.

Comprehensive documentation is necessary, but the documentation must be tailored to each client’s individual needs. Our proprietary templates allow us to complement our client’s workflow process.

The project is run as an entire team. Project success is collective to all team members.

We “landmine” our assignments in the beginning to foresee any future problems and make adjustments accordingly.

Communication is key and must be thorough and comprehensive. Project specific websites are part of our standard offering on all assignments.

Numbers never tell the entire story. Our proprietary “Project Success Plan” defines the methodology for realizing the different factors that our Clients require for a successful project.

Commitment to Excellence

”Project Solution Group’s ability to promote the development of a high performing team was absolutely critical to the success of this project.”

Debbie Landesman, Vice President XO Communications, National Real Estate

Our representation and advisory efforts are designed to guarantee that on the fi rst day in a new space, the computer logs on, the telephone rings, and there is a trash can under every desk.


Project Solutions Group knows the concerns of mission critical clients.

We offer a unique knowledge of the technical capabilities and the critical elements that drive all mission critical projects. PSG understands that the crucial issues that make data and call center projects successful include “Speed-to-Market”, 24X7, total redundancy and disaster avoidance. Our proven, creative and proprietary processes are what differentiate us from our competition.

Speed to MarketProject Solutions Group knows how to deliver data and call centers fast. We understand the essential need to open in a timely fashion and begin operations. Failure to achieve this can cost our clients the ability to handle customer service issues, place new orders, troubleshoot problems, provide effective help desks, and reach new markets and customers. Our team-based approach to mission critical projects provides exceptional results.

24 x 7Project Solutions Group knows how imperative it is to a company to maintain a continuously operating data or call centers. To support this goal, PSG’s national purchasing agreements include emergency generators, supplemental cooling units, Uninterruptible Power Systems (UPS) and Power Distribution Units (PDUs). These items usually require a long lead time, but PSG can guarantee below market pricing and delivery time.

BudgetProject Solutions Group knows how to adhere to a budget. Through our Project Success Plan, we “landmine” every assignment and identify issues that might arise, so proactive solutions can be implemented without compromising established budgets and schedules. Our National Purchasing Agreements offer pricing for a variety of

building and infrastructure components that are routinely priced below subcontractor levels. Our proprietary budget forms maintain a constant vigilance on current and potential project budgets. There are few surprises as a result.

The depth of our resources and experience covers the management of key operational issues such as reliability audits, diagnostic and commissioning services to site selection assessments.

Our experience includes the management of:• Power quality and discrimination surveys• Adaptable and resilient building procedures• Sophisticated detection and fire suppression

systems• Passive and non-passive security systems• Structured raceways for flexible cabling

installations• Redundant and resilient HVAC systems for

climate control• Dedicated command and control centers• Flexible, state-of-the-art audio-visual

systems• Operating procedures to improve the

reliability of existing facilities

Mission Critical Facilities Mission Critical Facilities Experience


SCOPE OF SERVICES - CONSTRUCTION MANAGEMENT

SITE & BASE BUILDING SHELLThe Project Manager serves the Client as liaison and Client representative to all project team

members ensuring the cost, quality and timely realization of project goals and objectives with

responsibilities that include:

Planning

• Prepare master project schedule

• Develop preliminary master budget

Site Analysis and Evaluation

• Geotechnical Engineering and Environmental Management

• Coordinate efforts of zoning professionals in securing maximum allowable land value

• Participate in site tours to understand and evaluate potential alternative sites

Planning



Financing Coordination

• Manage and coordinate the preparation of applications for payment

• Construct budget-tracking model in a format conforming to Client’s financial reporting

Design Oversight and Coordination

• Manage the design team to ensure timely completion of the assigned tasks

• Oversee value engineering process to identify alternative construction methods or materials

• Site and Building Permit procurement oversight

Construction Management

• General Contractor procurement

• Review and confirm the project schedule and monitor progress of work

• Implement a quality control program

• Perform periodic site inspections

• Administer change orders, track contractor RFIs and facilitate resolution of conflicts

Vendor Oversight

• IT Coordination

• Exterior Signage

• Security Coordination

Building Commissioning


SCOPE OF SERVICES - CONSTRUCTION MANAGEMENT

INTERIOR CONSTRUCTIONThe Project Manager serves the Client as liaison and Client representative to all project team

members ensuring the cost, quality and timely realization of project goals and objectives with

responsibilities that include:

Pre-Lease Services

• Perform building tours to analyze and evaluate building systems

• Assist in lease agreement negotiation

Planning



Design Management

• Manage formation of the Design Team

• Review or develop standards for office space utilization

• Manage the preparation of preliminary and final space plans

• Oversee preparation of final contract documents

• Building Permit procurement oversight

Construction Management

• General Contractor Procurement

• Review and confirm the project schedule and monitor progress of work

• Implement a quality control program

• Perform periodic site inspections

• Administer change orders by determining merit and cost

• Track contractor RFIs and facilitate resolution of conflicts

Vendor Oversight

• IT Coordination

• Audio-Visual Coordination

• Furniture, Fixtures and Equipment Coordination

• Security Coordination

Project Closeout

• Prepare punch list and conduct all necessary inspections

• Obtain all close out items


SCOPE OF SERVICES: RELOCATION MANAGEMENT AND COORDINATION

Project Solutions Group understands the importance of a cost effective and timely relocation.

Our relocation scope of services is all-encompassing and includes:

• Developing a move plan that will define personnel and equipment relocation requirements This plan will be reviewed with the Client for scope, completeness and conformity with company standards

• Preparing a Request For Proposal (RFP) for procurement of a relocation company. Included in this effort will be the development of relocation specifications, conducting a walk-through and pre-bid conference, analysis and recommendation of the proposals received and negotiation of a final contract

• Hosting pre-move meetings with designated tenant coordinators. At these meetings, PSG will formulate details for packing, labeling, diagramming individual office furniture arrangements, etc.

• Coordinating activities with Client’s IT department• Conducting a pre-move walkthrough• Move Day on-site management, oversight and coordination• Overseeing contract close out including invoice review and claims coordination

In addition, PSG will perform the following activities:

• Interact with the moving company on Client’s behalf• Develop a list of appropriate relocation companies • Give the movers a tour of the origin and destination• Answer logistical questions from the movers pertaining to the move• Confirm that the elevator(s) have been padded and locked off for the move• Make sure that protective covering is used on the floors and walls• Make sure that the protective covering and debris is removed after the move• Make sure that all computer peripherals arrive at the right location• Coordinate the delivery of move containers (boxes, tuck and tote, etc.)• Make sure that each work surface is clean and ready for work • Make sure that the right furniture is in the right office• Make sure that the office is arranged according to the plans• Handle post-move fine tuning• Schedule the pick up of the empty containers

• Walk through the origin at the end of the move to check for any property damage


SCOPE OF SERVICES - FACILITY MANAGEMENT

Facility Management Service• Headcount occupancy planning• Environmental awareness and sustainability• Liaison between Property Management and your company• Space planning and management• Move, adds and changes• Computer Aided Facility Management technology• Asset and Inventory Management• Mailroom management and operation• Reception and phone operator services• Management of administrative service functions and contracts such as office equipment

and supplies• Invoice/Budget/Cost Control • Promote cost savings programs • Negotiate and manage vendor contracts for price and adherence to scope of services • Constant monitoring and evaluating of operating expenses for cost reductions

Facility Maintenance• Manage all HVAC, electrical, plumbing and all control systems• Evaluate and manage all preventive maintenance programs• Maintain building exterior and surrounding areas• Manage and monitor janitorial services• Manage food services for cafeterias, lounges and break areas• Provide general facility maintenance and building operation management• Supervise waste removal and develop recycling programs• Energy management and optimization

Real Estate and Project Management• Site evaluation assistance• Minor construction projects

Security• Evaluate, recommend and manage facility security requirements: access control, CCTV,

intrusion alarm, security personnel, badge creations and system management

Safety, Compliance and Inspections• Manage facility life safety systems: fire suppression, smoke detectors• Ensure compliance of all city, county and state ordinances: • ADA • OSHA • NFPA• Manage safety program: • evacuation plans and fire drills • crisis management • first aid/CPR

Arlington County Network Operations Center Arlington, Virginia


Description Project Solutions Group served as a consultant to the landlord, Vornado, in this 9,000 square foot renovation of Arlington County’s Network Operation Center. PSG was hired to assist the Vornado Construction Division to provide technical guidance and alleviate some of the workload. The existing NOC power and cooling were insufficient and the older

equipment presented quite a few logistical and operational challenges. The Project Team was faced with installing major equipment to cover the past few years of growth and also future expansion. They were also confronted with very limited pathways, opened shaft walls and engineer revised piping specs. Some of the key factors during the project were the engineering design and review, the equipment selection phase and review of new equipment. The Team selection was critical to ensure the workforce and knowledge was available at every level to meet the design to completion schedule. Work included:

• Replacing the generator • Replacing and upsizing fuel tanks • Replacing cooling (HVAC) • Data center supports Arlington County’s TV stations, dispatch (911), county

functions such as accounting & revenue tracking By negotiating pricing and change order control PSG was successful in reducing the costs of this project. The team provided technical submittal review and insisted and qualified the use of MOP’s on all critical activities. Completion 2008

Capital One Call Center Tulsa, Oklahoma


Description Capital One Auto Finance (COAF) needed expanded call center capabilities. After an exhaustive search, COAF selected an existing 80,000 SF occupied Mod within the Verizon Campus in Tulsa, Oklahoma. This group needed to be up and running by October 3, 2006 with 150 seats, adding 50 seats every two weeks until total capacity of 650 was achieved.

PSG served as overall Project Manager on this fast track assignment – coordinating the redesign of the existing furniture system, establishing redundant infrastructure systems, managing the construction of IDF’s and MDF for early occupancy, and overseeing general construction of offices, training rooms and conference rooms. This work was managed around occupied space as the previous tenant did not vacate until August 28, 2006. PSG managed the landlord, architect, engineer

and furniture vendor to best utilize the space, existing product, and current UPS systems. We also met a “go live” date and made certain the project stayed within a limited development budget. This was a design/build/furnish project. In addition, PSG coordinated the activities of COAF’s internal IT team in the roll out of network/telecom and desktop install. Other achievements included:

Time and cost was saved by capitalizing the redesign and re-installation of existing furniture inventory.

Instead of a complete redesign of the infrastructure system, a modified system was

utilized to capture existing value.

Long lead time material was ordered before final design.

Integrated design/build team approach was utilized from the project start, which allowed for early delivery of revenue producing space under the original budget.

Completion 2006

NII Holdings, Inc. Data Center Reston, Virginia


Description Continuous change and growth in the international cellular communications market required NII Holdings, Inc. to rapidly grow beyond the capacity of their current office space and associated Data Center. NII engaged PSG in what amounted to over two years of combined planning and execution to relocate their entire operation and operating Data Center to a completely new facility incorporating high end corporate office space and a 24/7, N+1 level facility.

The requirement from NII to have corporate office space in the same facility as the Data Center presented quite a few logistical and operational challenges. The Project Team was faced with installing major equipment in a building designed specifically for typical tenant / office type space. To further complicate the project, the building chosen by NII resides in the middle of a major Town Center with very limited available space and strict noise and aesthetic concerns by the Property Manager. A challenge felt during the entire project was ongoing base building construction and the daily coordination with the base building team. The use of only one, medium sized freight elevator, utilized by hundreds or workers daily required daily planning for movement of even the most standard materials. PSG worked with NII to assemble the Design and Construction Team, down to the level of MEP subcontractor selection. The Team selection was critical to ensure the workforce and knowledge was available at every level to meet the 16 week design to completion schedule. Work included:

• Specifying and pre-purchasing the new electrical and mechanical equipment for the Data Center thus eliminating up to thirty week lead time component from the schedule.

• Pre-purchasing several major data center components through PSG’s proprietary National

Purchasing Program, reducing original budgeted costs.

• Extensive communication and negotiation with the Property Manager / Developer to allow for placement of a generator, separate fuel tank and delivery system and HVAC roof-top equipment.

The complete 75,000sf and associated Data Center project was delivered on schedule and the Data Center Network infrastructure was migrated successfully over a very narrow maintenance window allowing NII the ability to be fully operational as planned, with no interruption in normal operating business hours. Completion March 2008

XO Communications Data Center Herndon, Virginia


Description Space planning and existing building conditions were leading considerations in XO Communications decision to relocate their corporate headquarters office and network facility in the Northern Virginia area. XO reached out to PSG after having relied on PSG’s assistance for many years, to help them through the complete Real Estate services requirements, followed closely by the design and build out of their new

corporate office space and related Network / Data Center facility. XO was limited in their flexibility to locate their Network Facility remotely and ultimately decided to integrate the Data Center within their new Tenant space. The property presented numerous challenges as the building chosen by XO was built for standard tenant type office space, not a fully functioning redundant Data Center. PSG worked closely with the Property Management Company as the building is a multi – tenant Class A facility where any noise and other tenant interruptions were not an option. There were very limited options to locate a new generator and through many discussions, a mutually acceptable location was found, which minimized impact to the facility and located the generator close to the building, reducing construction related costs and time on the schedule. The Design and Construction Team selection process included the variables of finding companies whose talents and experience included both Fast-Track High-End Tenant and Mission Critical experience. PSG researched numerous companies and presented the best of the best and the up-front research paid off with excellent communication and coordination by the entire team, which allowed the project to come in on time and under budget. In addition to the normal Project Management process, our challenges included:

• Combined pre-purchase of all long lead items (Tenant & Data Center) requiring additional up-front design time, but saving many weeks off of the construction schedule.

• Pre-purchasing several major data center components through PSG’s proprietary National Purchasing Program, reducing original budgeted costs.

• Daily consideration of the existing tenants to minimize any evidence of Construction related activity both outside and inside the building. Working with the Property Manager closely and scheduling and completing major underground utility work with no disruption to auto or pedestrian traffic.

The 100,000sf tenant build out which incorporated the Data Center was completed in advance of the original expected time frame. PSG’s ability to provide oversight and guidance from the point of space consideration, through and including the move management of all personnel, as well as continuing facility maintenance allowed XO to concentrate on their ongoing business activities during the entire process with very little distraction. Completion October 2007

Project Solutions Group

Headquarters 580 Herndon Parkway, Suite 500

Herndon, Virginia 20170 Main: 703.668.0090 Fax: 703.668.0091

Toll Free: 888.595.4PSG

Fort Lauderdale, FL

2881 East Oakland Park Boulevard Fort Lauderdale, Florida 33309

Main: 954.315.1751 Fax: 1.866.556.3740

Orange County, CA 7545 Irvine Center Drive, Suite 200

Irvine, California 92618 Main: 949.788.1760 Fax: 949.788.1765

Inland Empire, CA 39252 Winchester Road, Suite 107-380

Murrieta, California 92563 Main: 949.689.3378 Fax: 949.788.1765

Los Angeles, CA 515 South Flower Street, 36th Floor

Los Angeles, California 90071 Main: 949.689.3378 Fax: 949.788.1765

San Jose, CA 2540 North First Street, Suite 102

San Jose, California 95131 Main: 949.689.3378 Fax: 949.788.1765

Known By The Companies We Keep

mission critical data center facilities …projsolgroup.com/ckfinder/userfiles/files/mission...

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