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  • DAILY NEWS DAILY NEWS

    M I N N E A P O L I S C O N V E N T I O N C E N T E R � M I N N E A P O L I S , M N � W W W . I A S A . O R G

    WEDNESDAY June 6, 2007

    IN THIS EDITION Top Executives Enjoy Roundtables ...........................................................................................................................................................3 Schedule at a Glance .............................................................................................................................................................................................3 Young Teaches How to Be a Better Manager Through Communication .........................................................4 Insurers Learn Pros, Cons (But Mostly Pros) of Outsourcing ......................................................................................6 Town Hall Explores Solutions for Effective IT in the Corporate Landscape..................................................8 Veteran Attendees Embrace Changes and Benefi ts Through the Years ......................................................10 The Conference at a Glance ........................................................................................................................................................................12 Meet John Bauer: Next President of IASA ..................................................................................................................................14 2007 IASA Calendar of Events ....................................................................................................................................................................14

    � Rommy Blum of MedRisk holds the new-vendor award.� Hyland Software captured the large-booth award for the second year in a row. Staci Nightingale proudly displays the winner’s plaque.

    � QAS received the small-booth award. (left to right) John Gustafson, Jaime Reynolds, and Owen BonDurant.

    � Scott Kluge, Kathleen Bolton, and Kevin Ledgister (in blue shirts) of WAUSAU accept the medium-booth award.

    By Robert Regis Hyle

    A lthough last year’s Best of Show Award was not entirely official, Hyland Software once again captured the fancy of IASA attendees and judges at this year’s business show and was one of four vendors honored Tuesday for noteworthy booth space.

    In addition to Hyland, which won the large-space award, the medium- sized booth award went to WAUSAU, the small-booth award was presented to QAS – An Experian Company, and the award for best booth among new ven- dors at the show was given to MedRisk.

    This is the first year for an organized competition to honor the vendors, according to IASA volunteer Craig Lowenthal, who ran the contest. The idea for the competition grew from the impression Hyland made last year when the vendor debuted its sports bar theme. IASA decided to honor Hyland informally last year, and this year the contest was formalized. Attendees were invited to make their selections for all but the newcomer award on Sunday night at the opening of the exhibit hall, and those votes were combined with those from a panel of IASA judges to determine the winners. The judges alone decided on the new- comer award.

    The Hyland booth has been one of the popular spots on the showroom

    Vendors Honored for Imaginative Displays

    floor. “The impact has been tremen- dous,” said Mike Discenzo, creative director for Hyland. “Everyone comes by our booth.”

    Hyland uses the display about four

    times a year, and Tim Tallaksen, director of insurance solutions for Hyland, con- tends there is a buzz created whenever the company breaks it out. “It’s usually the anchor of the business floor,” he said.

    WAUSAU has a few continuing themes with its displays for the 12 to 15 shows the company visits annually, but Kathleen Botton, event coordinator for WAUSAU, gives much of the credit for this year’s prize to the exhibit host coordinator Dercy, which WAUSAU contracted with. “We told [Dercy] what we wanted, and they put it together for us,” said Botton.

    WAUSAU typically uses ginger- colored carpet and stained wood for its exhibit space, explained Botton. With

    IASA visiting the Land of 10,000 Lakes this year, the WAUSAU space was turned into a boat dock with a fishing theme.

    QAS program specialist Jaime Reynolds was excited to win in the small-space category because she personally designed the display. In put- ting the booth together, she felt it was important to have a demo station along the aisle with a laptop and an overhead monitor to capture the attention of the attendees.

    QAS does business in four dif- ferent industries, so the company dis- plays at about 25 shows a year. “Since

    Best of Show, continued on page 6 �

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  • M I N N E A P O L I S C O N V E N T I O N C E N T E R � M I N N E A P O L I S , M N � W W W . I A S A . O R G

    Wednesday, June 6, 2007 � PAGE 3IASA DAILY NEWS

    WEDNESDAY 6/6

    9:30 a.m. – 11:00 a.m.: Career Skills Development Super Session

    9:30 a.m. – 11:00 a.m.: Technical Sessions

    SCHEDULE � At a Glance

    Top Executives Enjoy Roundtables

    � Michael Macelhiney of Blackrock addresses the attendees at the Chief Investment Officers Roundtable.

    � Paul Brehm of Guy Carpenter leads the enterprise risk management discussion at the

    Chief Financial Officers Roundtable.

    � AT&T’s Mirelle Gotsis discusses technology trends at the Chief

    Information Officers Roundtable.

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  • PAGE 4 � Wednesday, June 6, 2007

    M I N N E A P O L I S C O N V E N T I O N C E N T E R � M I N N E A P O L I S , M N � W W W . I A S A . O R G

    IASA DAILY NEWS

    By Regina Marie Glick

    R emember the last time the person you were talking to kept looking past you, at the people behind you? Or kept checking his watch? Or his BlackBerry? Remember your mild perturbation at the unhappy realiza- tion your listener was less than wholly interested in what you had to say? Stephen Young, founder of Insight Education Systems, does. And he knows the kind of large-scale impact minor slights such as these can have on workplace morale and long-term employee retention. In his keynote presentation leading off the program on Wednesday, June 6, he will reveal the small verbal and nonverbal, con- scious and unconscious indiscretions that communicate disinterest, disre- spect, and disre- gard to colleagues and employees.

    “I want people to walk away with an understanding that what we denote is not as important as what we con- note,” Young says.

    And that is the essence of his wide- ly praised seminar, “MicroInequities: The Power of Small.” Although the term microineq- uities has been around since the early 1970s, Young crystallizes it into an easy-to-comprehend discussion of lim- iting miscommunications, particularly between managers and workers.

    Getting Signals Straight The seminar, which he has given

    to audiences across the country, will explore the ways in which people send messages and signals to one another. He seeks to provide applicable les- sons in improving the accuracy of the signals people send to their colleagues, with specific attention paid to cross- cultural interactions.

    So far, 10 percent of all Fortune 500 companies, including Intel, IBM,

    and Coca-Cola, have incorporated Young’s seminars into their philoso- phy. Merck, another company that has implemented his ideas, found 52 percent of employees had used Young’s insights to improve a problem relation- ship in their work environment.

    “People report consistently this enabled them to address situations in the workplace where they really felt excluded,” Young says. “Managers have chosen to change their communication styles to incorporate our philosophy.”

    Steve Meziere, president of Life of America Insurance Company and president of IASA for the 2006-2007 year, comments he asked Young to speak at the conference because of the widespread applicability of his advice. “He’s very interesting because we all talk to people, give speeches, etc.,” he

    says, “and, when you start thinking about it, you realize you may not always communicate what you mean.”

    Young is a former senior vice president and chief diversity officer at JPMorgan Chase. In that capacity, he oversaw the firm’s diversity strategy worldwide. During his tenure, the firm earned many awards related to its diversity improve-

    ment initiatives. These included the Catalyst Award, Fortune magazine’s Top 50 Companies for Minorities Award, and the Best Companies Award from Working Mother magazine. DiversityInc magazine also named JPMorgan Chase the number-one company for diversity while it was under his leadership.

    Before his time at JPMorgan Chase, Young was vice president for diversity with Merrill Lynch’s Private Client Division. Additionally, he has served as the regional human resources director for Xerox’s nine-state midwest- ern region. He was a staff member at the Rutgers University Graduate School of Management, a member of the

    Young Teaches How to Be a Better Manager Through Communication

    diversity committee for the United Way of Ameri

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