Minimum Government - Maximum Governance

Dr. Rathan Kelkar IASCEO

Centre for e-Governance

Register site (Revenue Dept)

Plan Approval (Sub Registrar)

Electricity Connection

(ESCOM)

Water Conn (Water Board)

Gas Connection

Payment of Taxes

Completion & Occupancy Certificates

Many more interactions

Current status (Example: Building a house)

• Multiple visits

• Multiple copies of same documents

• E-Governance has helped but not enough..

…

Transformed Government

Dept. 1

Dept. 2

Dept. 3

Dept. 4

Dept. n

• Citizen Initiates an ‘EVENT’ on Govt portal/App

• Inputs ID info (Aadhaar) once

• The ‘EVENT’ triggers interactions with relevant departments in the backend automatically.

• All required data is extracted from data hubs (Digi-locker etc)

• Individual departments update progress via SMS

• Final outcome of ‘EVENT’ is the sum total of all interactions

Data Hub 1

Data Hub 2

Data Hub n

“BUILD A HOUSE” EVENT

Facets of a Transformed Government

• Reduces costs by enabling reuse of infra

• Brings e-Maturity to depts. without any infra of their own

• Improves productivity

• Helps optimize service delivery• Can pinpoint inconsistencies• Can help detect fraud and pilferage

• Increases reach of the government

• Increases accessibility• Increases availability of services

• Enables Two-Way Comm. with citizens

• Participative Governance• Govt. more approachable & interactive

Social Media

MobilityCloud

Computing

Analytics

Building Blocks of a Transformed Government

Capacity

Building

Data& Info Transparency

Government Process Re-engineering

E-Governance

E-Governance to Transformed Governance – The Route

Short Term Goals - e-Governance Maturity Assessment- Data cleansing of all databases- Creation of a Data governance framework- Design of an Inter-department data exchange platform

Mid Term Goals - Creation of Government Data Hubs - Resident, GIS, Land, Water resources etc.- Cleansed departmental databases with Common Primary Key across departments (eg:Aadhaar)- Government Process Re-engineering- Paperless service delivery - Citizens need not provide documents anymore

Long Term Goal

- Transformational Governance & Service delivery

Project in Focus

MobileOne

m-Powering India

Karnataka Mobile One

FIRST PROJECT OF ITS KIND IN THE COUNTRY

LAUNCHED ON 08TH DECEMBER 2014

CERTIFIED BY IAMAI AS THE WORLD’S LARGEST MOBILE SERVICES PLATFORM

OVER 650 G2C AND 3500 B2C CITIZEN CENTRIC SERVICES

ANYTIME, ANYWHERE AND ANYHOW DELIVERY OF CITIZEN SERVICES

GOVERNMENT SERVICES AT THE FINGER TIPS OF CITIZENS

LEVERAGE INNOVATION OUTSIDE THE GOVERNMENT

NANO GANESH TELE-ICU

BUFFALLOGRID

SINGLE WINDOW TO DISCOVER ALL GOVERNMENT SERVICES

ONE APP, ONE SHORT CODE, ONE URL

SERVICES OVER MULTIPLE PREFERRED MOBILE CHANNELS – APP, SMS, IVR, USSD, WEB

INTEGRATED WITH PAYGOV - ALL PAYMENT MODES SUPPORTED

1,89,09,846 HITS

52, 41, 985 IVR CALLS

RS. 10, 70, 47, 964 WORTH PAYMENTS MADE

MORE THAN 4000 USSD HITS PER DAY

MORE THAN 8000 CALLS PER DAY

1 YR SINCE LAUNCH

Benefits to Government

› Aggregation of demand hence economy of scale

› Single window for managing Service Level Agreement (SLA)

› Quick turn around time for implementation

› Bring best practices within and beyond State Government

› Hosted in Karnataka State Data Center hence secured

Benefits to Citizens

› Single window to discover all Government services

› Unified user experience

› One short code, one URL

› Services over multiple preferred mobile channel

› Services over English and local language

Service Category Channels (Mode of Communication)

Push Informational Service SMS and IVR

Pull Informational Service SMS, IVR, Mobile Web, Smart Client Apps

Payment Service SMS, IVR, Mobile Web, Smart Client Apps

Data Capture Service Smart Client Apps, Mobile Web, USSD, IVR

Third party VAS SMS, IVR, Mobile Web, Smart Client

14

Types of Mobile Services

Payment Instruments supported for Payment Service

Credit Card / Debit Card, IMPS, NetBanking, Wallets

How to reach Karnataka Mobile One

• Write to M-One Help desk at

support.m1@karnataka.gov.in

• Give a missed call to 1 800 425 425 425

• Download the Smart client from Google or Apple app

stores

• Call 161 for IVR services

• M-One can be reached via SMS on161 and via USSD on

*161#

• Call the Mobile one Helpline 1 800 425 425 426

• URL:

http://mobile.karnataka.gov.in/goken/login.aspx

• Website: http://mobile.karnataka.gov.in/web

AWARDS AND RECOGNITION

NDTV Digitizing India Awards 2015, Karnataka Mobile One adjudged as the First Runners up under the category of Smart e-Governance Initiative.

Certificate of Recognition for the year 2015 awarded to

Karnataka Mobile One application by the mBillionth

South Asia award.

RANKED FIRST FOR THE EXPRESS IT AWARDS 2015

AWARD OF APPRECIATION AT THE CSI NIHILENTe-GOVERNANCE AWARDS 2015

The Transformation Has Begun...