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Local Edition

Jabber Deployment Best Practices Keith Swallow #14817

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Agenda

•  Intro to Jabber •  Planning a Jabber Deployment •  Jabber Installation •  Things to Remember •  Q&A

Introduction to Jabber


Cisco Jabber Product Portfolio

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•  All-in-one UC Application •  Presence & IM •  Voice, Video, voice messaging •  Desktop sharing, conferencing

Collaborate from Any Workspace PC, Mac, tablet, smart phone On-‐premises and Cloud Integra:on with Microso< Office


Cisco Jabber - Workflows

Instant Messaging / Group Chat Contact

Search

Rich Presence

User Management & AuthenAcaAon

Cisco Jabber &

Client Services Framework

Enterprise Call Control

Business Video

MediaNet

Web/Desktop CollaboraAon

Visual Voicemail

Conferencing

App IntegraAon (MS Office)

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Jabber Cloud Solution Architecture WebEx Messenger and UC Compontents

WebEx Admin

Jabber Client Windows, Mac, OSx, Android, BB UC

Manager Unity

ConnecAon

SIP (SoPphone) / HTTPS

CTI (Desk phone) / HTTPS

IMAP

TLS/SSL (XMPP)

Directory

HTTPS Partners, Customers

Inter-‐Domain FederaAon

Internet

XMPP

IM Archiving

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On Premise Architecture

Federated OrganisaAon

Federated OrganisaAon

Home Office

UC Manager Call Control

UC Manager IM & Presence

Unity ConnecAon (opAonal)

WebEx MeeAngs Server

(opAonal)

Internet AcAve Directory (OpAons)

Sync & authen:ca:on

Jabber Desktop (Desk Phone mode)

Jabber Desktop (SoP Phone Mode)

Jabber Desktop (SoP Phone Mode)

Telepresence Endpoint

Telepresence Room

Presence and IM services deployed used on premise model

Jabber Mobile & Tablet

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Planning a Jabber Deployment


Cisco Jabber Deployment

•  Which Architecture are you going to deploy (On Premise/cloud)? •  Check current software versions deployed (OS, Office, UC SW,

etc..) •  Plan your baseline deployment? (Scaling, Servers) •  Confirm where/how users will be created? •  Confirm how users going to be authenticated? •  Decide which contact lookup sources you’re going to use? •  Plan which additional feature you’re going to deploy? (video,

webex, etc..) •  Network bandwidth and policy requirements •  Configure internal/external firewalls based on traffic types

Plan your deployment


Deployment Planning

•  Existing UC Infrastructure ‒ CUCM/CUCMIM Versions ‒ WebEx Meeting Center / WebEx Meeting Server ‒ Endpoints ‒ Voicemail ‒ Desktop Integration

•  Existing IT Infrastructure ‒ Active Directory

Information in AD

‒ Email Infrastructure ‒ DNS

•  Installation Mechanism

Considerations


Deployment Considerations

•  Dial Plan •  For contact resolution to work the phone numbers in CUCM and AD must match, if they don't

match use Application Dial Rules, Directory Lookup Rules to bring consistency.

•  CUCM Directory/Authentication •  Active Directory

•  Contact Information in Directory

•  Multi Domain

•  DNS SRV Records •  Service Lookup

•  Contact Search •  Active Directory

•  Picture

•  Internal Firewall/ACL

On Premise

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Deployment Considerations

•  Dial Plan •  For contact resolution to work the phone numbers in CUCM and AD must match, if they don't

match use Application Dial Rules, Directory Lookup Rules to bring consistency.

•  CUCM Directory/Authentication •  Active Directory

•  Contact Information in Directory

•  DNS SRV Records •  Service Lookup

•  Contact Search •  Users Not Created in Cloud

•  Picture

•  External/Internal Firewall/ACL

Cloud

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Contact Search Considerations

•  Jabber MUST have a contact source to add contacts, resolve contacts and phone numbers.

•  You need to understand the Contact Source §  What Source are you going to use? Directory Architecture (AD?, Domain?,

Forest) §  Attribute Usage / Mapping (custom attributes) §  Connection Parameters (LDAP / LDAPS, DC / GC,Ports) §  Data completeness / Data quality (Phone Formats?) §  Always recommend Normalise/Globalised numbers §  Some tools, Application dial rules, directory lookup rules, Number masks

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LDAP based contact Source (On Prem Default) Ac:ve Directory by default but can be customized for other directory environments

HTTP/REST based contact Source (On Prem) Built into UC Manager 8.6(2)+ and provides and alterna:ve to LDAP integra:on

WebEx Contact Source (cloud) Default for cloud based deployments

MS Outlook Contacts Search local contacts from Jabber

Jabber for Windows Contact Source Options


Identity Example Hybrid Environment One Corporate LDAP

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Corporate Network Hosted Applica:ons Internet

Corporate Directory

Iden:ty Provider

LDAP SAML APIs

DMZ

WebEx Messenger

WebEx Mee:ngs

Cisco Collabora:on Applica:ons

Firewall

Expressway-‐E


Identity Example Hybrid Environment Multiple Corporate LDAP

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Corporate Network Hosted Applica:ons Internet

Corporate Directory

Iden:ty Provider

LDAP SAML APIs

DMZ

WebEx Messenger

WebEx Mee:ngs

Cisco Collabora:on Applica:ons

Firewall

Expressway-‐E

Corporate Directory


Photo Configuration •  Jabber provides a number of methods to retrieve contact photos to

support many different customer environments

Option 2: On Prem Default (no config) Active Directory Binary Objects Retrieve binary photo from thumbnailPhoto attribute

Option 1: Cloud Default (no config) WebEx Contact Photos

Option 4: On Prem (XML config) URL Substitution/Macro style http://photo.example.com/staff/%uid%.jpg

Option 3: On Prem PhotoURL Attribute/ Retrieve URL http://photo.example.com/staff/msmith.jpg

Web Server

Web Server

Directory

Active Dir

Note: Op:on 2 & 3 phase object to detect binary object or URL

Photo can be JPG,PNG or BMP

Recommended size

128x128 but jabber can resize

Jabber Installation


Jabber Installation

• There are no pre-requisites to be installed. •  Internet access is not required for installation. • Administrative rights are required to install, not required to run • There are three methods available to install Jabber:

•  Administrative Options •  Deploy Jabber using AD/Altiris/SCCM etc. using the MSI and specified command line options •  Deploy Jabber AD/Altiris/SCCM etc. using a re-packaged MSI (uses a Transform to embed

information into the MSI) •  User Options

•  Run the Jabber MSI


Installation Considerations

•  Version Features ‒ Jabber Being Updated Regularly with New Features

Custom Contacts

Service Discovery

‒ Features Between Win/OSX/iOS/Android

•  MS Orca Tool ‒ Edit Transform in MSI

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Things to Remember


Things to Remember

•  Directory is Important ‒ On Prem ‒ Cloud

•  Authentication ‒ SSO

•  Dial plan •  Service Discovery ‒ User Experience

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