mindriver managed servces

www.mindrivergroup.com

Managed Services Overview


Contents

Company Profile1

Services Offered – Managed Services2

Why MindRiver3

Key Customers4

Company Profile

Bangalore Based firm incorporated in the year 2003

MindRiver has 430+ strong IT professionals

USD $4.0 million revenue in year 2009-2010

Offices : Bangalore, Chennai, Delhi & Kolkata

Focused end-to-end ONE STOP IT Services Provider.


Executive Team

Text

Text


Ramalingam SrinivasanSr. Vice President

Sanjay PrasadCEO

Sudeep KumarDirector

Bobby SandeepDirector

Services Offered

Application Services

Development, Implementation & on Going support for Database, Middleware, and Enterprise Applications

• Shared Services Model• Centralized delivery center at

MindRiver for Many customers.

• Off-Shore & On site Service Delivery Model.

• Complete end to end IT Service Management.

Infrastructure Management Services

Managed ITServices


Services Offered

Consulting

Systems Integration

Cloud Computing


• On Demand Computing. • Enterprise Cloud. IT

infrastructure as a Service - IaaS

• Certified as HP & Acer Partner.• Added 100+ customers in 2

years.• One Stop Solutions for all IT

Products.

• Project Management. • IT Process and Systems• IT Capacity Management• Network Design

Managed Services Desk

Shared Services Desk – Reduces costOne Desk – Many CustomersAn effective utilization of Capacity


Customer 1

Customer 3

Customer 2

Shared Facility@ MindRiver

Managed Services Capability


Managed Services Offering


Desktop Management Service offers world-class, reliable and secure support and maintenance services for corporate desktops. Our Services provide help Clients cost-effective desktop support by optimizing desktop infrastructure, improve end-user productivity and protect corporate desktop assets.

Diagnostics and Root cause analysis: Help diagnose and identify root-cause issues for performance and security related issues with the desktop

Security management: Ensure that the desktop is free of any virus, mal-ware, ad-ware, etc. This includes a full detection and removal of security threats

Tune up and performance management: Identify and resolve issues related to poor performance with the desktop. This includes disk de-fragmentation, clean up of startup files, clean cache etc

Patch management: Identify any patch anomalies with the desktop applications and ensure all patch levels are current with the desktop

Backup and archiving: Proactively backup the critical data stored in your desktop, and protect yourself from any critical data loss or failure of hard disks

Remote assist: Instantly solve any problem on end-user desktop using remote assist tools. Qualified experts will remotely connect to desktop and solve any desktop issues any-time anywhere



Server management service offers reliable, secure and ITIL- compliant support and management services for any type Microsoft server infrastructure in corporate datacenters. By playing a pivotal role in increasing server availability, improving data protection & enhancing flexibility, we help businesses maintain a competitive edge.

Alert monitoring: Remote monitoring of servers on a 9x5 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.

Resolution management : Remote resolution of server problems on a 9x5 basis for fault, performance, and security issues

Vulnerability management: Periodic and real-time scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve them

User monitoring: Track and report all user activity on critical servers. Identify suspicious activity and take corrective action

Backup and Archiving: Proactively backup the critical data stored in your servers, and protect servers from any critical data loss or failure of storage.

Remote SysAdmin: Instantly solve any server issues by real-time access to certified server administrators. Remote access resolution of any type of server problem.



Network Management Services offers reliable, secure, and ITIL-compliant support and management services for any type of corporate network infrastructure. Our expertise in multiple network technologies and critical network infrastructure helps us efficiently manage LANs, WANs, VPNs and Wireless networks thus ensuring all time access for end-users to their applications.

Alert monitoring: Remote monitoring of networks on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups

Vulnerability management: Periodic and real-time scanning for vulnerabilities on network devices. Identify potential security vulnerabilities and resolve them

User monitoring: Track and report all user activity on critical network infrastructure. Identify suspicious activity and take corrective action

Patch and configuration management: Proactive and timely installation critical patches and manage configurations of all your network devices. Helps prevent downtime and intrusions

Remote NetAdmin service: Instantly solve any network issue with access to real-time access to certified network administrators. Remote resolution for any type of network problem.

Managed Services Delivery Model


Managed Services Infrastructure


We at MindRiver aim towards providing an established stable environment to deliver services to our customers.

1200 Sqft state-of-the-art facility with dedicated conference room & pantry.

Voice and data services – 1 Mbps Dedicated Bandwidth with a 512kbps failover link.

Electricity services - Generator & UPS backed power.

Business enabling services such as Housekeeping, security and maintenance services.

Why MindRiver - Key Differentiator


In house Sourcing

Key Account Manager

Technical Team

Human Resource

Strong Sales, Delivery and Support Process

Priority for Employee Satisfaction and Open Door Policy

Process

Strong Technical team to manage complex projects

One Face to Customers

Fast Sourcing of Talents

Why MindRiver - 8 Core Principles


Flexible Costing

Strong Employee Relationship

Program helps motivation & Attrition

mgmt

Quality of Service

Passion & Commitment to our customer Success

Customer Relationship Management

(CRM)

Strong Client Engagement Model

Soft Skill, Technical and Process Training

to MindRiver Employees

Grow with Customers

Key Customers

www.mindrivergroup.com The logos shown above are the trade marks of the respective companies


Join Hands with us. Together we can make a difference

mindriver managed servces

Technology

performance management

comnetwork management

service management

resolution management

services model

managed services offeringwww

configuration management

desktopsecurity management