military resume writing 2011

Resume Writing Veterans Initiative

Resume Writing, Veterans Initiative 04/2011 1

JPMorgan Chase, Career Services

Resume Writing � What do the

materials cover?

Resumes provide a first impression to a potential hiring manager or business colleague conveying your experience and skills. What you choose to communicate in your resume should strategically tie your past with how you are uniquely qualified for roles in the present and future. A strong resume quickly tells the reader about your skills and accomplishments. Although it alone will not get you a job, a well crafted resume may get you in the door for an interview or meeting. A well written resume is a tangible representation of your product or ‘brand’. The knowledge, tools, and examples in the materials will help you understand: • Purpose of the resume • Importance of self awareness • Key content components: Focus, Keywords,

Accomplishment Statements • Current Resume format guidelines

� Why do I need a resume?

• A primary marketing tool

Ask yourself: Who are the readers and what are they looking for? What skills, accomplishments and experience do I need to uniquely position myself?

• A way to introduce yourself

Think of your resume as a brief summary and talking document. You may at times be asked for your resume by new management, a project lead, or when things shift within your department.

• To entice and open doors

Make your resume visually appealing so the reader can quickly assess your skills and experience.

• Preparation for interviewing Process of writing your resume helps you get clear on your skillset and the value you bring to a position.



Resume Writing � What do I need

to consider first?

Before writing a resume, think strategically about what content goes on the written product. Avoid the phrase, “I’m open to anything” as it really doesn’t say anything and will prevent you from moving forward in the job search. To be competitive, spend some time considering these questions. Who am I? • make a list of skills, competencies and product

knowledge • make a list of values, interests and personal attributes • review old job descriptions, performance reviews and

projects to identify interests and motivated skills What do I want to do? • list the names of jobs that interest you • print off job descriptions to help you focus and highlight

job duties, key words and qualifications Where do I want to be? • Research opportunities through tools on the internet • Network with individuals in those areas to learn more

� What aspects of myself are important?

Develop awareness and an appreciation for yourself by knowing your:

• Skills

• Experience

• Values

• Accomplishments

• Interests



Key Words

� What are key words and why incorporate them?

Once you have a focus, start thinking about specific key words. Without key words, your resume won’t make it to the “yes” pile. Think of either a human eye or a computer quickly scanning for relevant skills, knowledge, and competency words required for any given position. Keywords are nouns and action verbs that employers use to match a potential candidate for a position. Your key word list would include: • job titles / industries / department names • job specific competencies / industry-related

terminology • transferable military skills using corporate terminology • scope, level of proficiency /geography / level of

responsibility • computer applications • education /licenses / certifications / honors, awards

As an example, an employer looking for a FINANCIAL ANALYST would want to see the following key words. Job Specific Competencies: • Forecasting • Reporting • Financial Statements • Budget Planning Transferable/Soft Skills: • Detail Oriented • Accuracy • Organized • Results Driven PC Skills: • Microsoft Excel • Microsoft Access • SAP GL system



Key Words

Titles/Divisions/Dept. Names: • Financial Associate • Financial Manager • Finance Department • Corporate Finance • Accountant Education: • BA Business • MBA Finance Scope of Experience: • Years of experience • Numbers of accounts / customers / direct reports • Geographical span of experience – regional / national /

global • Dollar amount of budget

� Where can I find keywords?

Identify key words in a variety of sources such as: • Job postings • Job descriptions • Speaking with colleagues in the area of interest • Meetings & websites of professional organizations • Online discussion groups • Networking



Key Word Worksheet

� How do I know which key words to use?

Validating what key words to include in your resume requires research. Follow this process: • Find 10 job descriptions related to your focus and direction.

Print off the descriptions that you are very interested in and are at least 80 percent qualified.

• Highlight the content in each job description using the “stop light” analogy.

• Green “GO” - highlights the things I have done before. • Yellow “CAUTION” - I have some transferable skills but not

all. • Pink “STOP” – I have not done this skill, don’t know how • Transfer key words from the Green highlighted section on to

your key word list. Look for patterns or repeated words.

MY KEY WORD LIST

Job Specific

Competencies

Transferable/Soft

Skills

PC Skills

Education Certifications

Licenses

Titles/Divisions/

Department

Scope of

Experience



Accomplishments � Why do I need

these statements?

By including accomplishment statements your resume will have more impact, be more inviting, and clearly show the value you bring.

� How do I determine that I’ve done well?

When reflecting on your work experience, ask yourself the following questions:

• Was I good at what I’ve done? How did I know that? How did others know?

• What criteria were used to evaluate my work? • What were my contributions?

• What was the impact of what I did?

• What were the results of my actions?

Think back over your work experiences. Accomplishments can include: • Increased productivity or quality • Improved process

• Improved/ contributed to team work and resolve

conflict • Streamlined a process or procedure

• Identified needs or problems and initiated solutions

• Saved time and money

• Demonstrated leadership

• Provided support to management

• Selected for more or special responsibilities based on

performance • Functioned as an expert



SOAR Statements � What is

SOAR?

The SOAR acronym: Situation, Opportunity, Action, and Results is a tool to help you identify results-oriented statements. Here is how to incorporate the SOAR statement into a bullet for your resume. • Start with past-tense action verb/s • Add a statement about the situation or opportunity

• Add the end result

� How do I use SOAR?

Situation: (A job task or project) • Providing training to get participants certified. Opportunity: (A goal or challenge with this task) • Training was not meeting needs and required repeat

sessions for participants to achieve certification. Action: (Steps you took to meet the goal or task) • Designed, tested and implemented new training

program. Result: (The impact of your action) • 100% first–time certifications achieved.

� Example of SOAR statement

• Designed, tested and implemented training program as a squadron instructor that resulted in 100% first-time certifications saving hundred’s of training hours. As a result, program was adopted by all squadrons and is now standard training for 2,100 trainees.



SOAR Statements

Your resume will get more attention if the content contains results-oriented statements that both quantify and qualify your accomplishments. Whatever your work experience, the tasks you've performed and the skills you've used contribute in some important way. Both types of accomplishments indicate how well you perform on the job and take initiative. Quantitative accomplishments involve numbers, percentages, volumes, deadlines, dollar amounts, speed and accuracy measurements. Qualitative accomplishments highlight the quality of our performance.

� Examples of quantitative statements

• Increased mission efficiency by 30% by assembling a 6-person tactical evaluation team and creating teach/train/compete military exercises to identify operational improvements.

• Designed, tested and implemented training program as a squadron instructor that resulted in 100% first-time certifications saving hundreds of training hours. As a result, program was adopted by all squadrons and is now standard training for 2,100 trainees.

• Reduced squadron failure rate by 15% after creating and implementing program to evaluate shortcomings in aircrew performance.

• Initiated, developed, and directed a computer scheduling system resulting in 25% improvement of deliveries and $208,000 annual cost savings.

� Examples of qualitative statements

• Created new grading evaluation manual and streamlined the deployment training process by identifying inefficiencies.

• Prepared monthly, quarterly and annual program reports to AF personnel resulting in accurately tracking activities.

• Ran communications operations as a translator identifying safety and security risks.

• Calculated and processed pay garnishments, entitlements and discrepancies meeting all DOD regulations and requirements.

• Processed, reported, tracked, and administered all active duty personnel records relating to relocations, transitions, and temporary assignments.



Using Action Words & Phrases

� What is the added value of using action words and phrases?

Resumes that entice are ones that quickly get to the point with clarity and precision. Avoid using pronouns and redundant phrases such as: “Responsible for” or “Duties included.” Action words are used as the beginning word or phrase in your bullets. These bulleted phrases are fragmented sentences used to provide a brief, yet comprehensive explanation of what you were asked to do and what you accomplished. For example: • Developed 2-year strategic plan • Designed, developed and delivered • Facilitated status update meetings • Implemented solutions on • Advised clients on • Performed financial modeling and due diligence • Documented procedures and process flows • Analyzed monthly forecast projections • Recommended, ordered and scheduled • Interpreted performance results and measurements • Influenced the development of global IT solutions • Prepared management reporting data • Compiled and submitted expense reports • Managed executive calendar and scheduled meetings • Identified as subject matter expert on

� How do I link the task & the accomplishment?

After you’ve used an action word and the “what” you did, now add a bridge phrase to add the accomplishment. In some cases, the accomplishment is more powerful to include first and then describe the what. Examples of bridge phrases are: • Which resulted in • By discovering • Through • That increased • Enabling • Saving • Improving • That eliminated • Ensuring • While providing



Action Words

Administrative/Detail Skills

Communication Skills

Approved Arranged Collected Coordinated Compiled Defined Dispatched Executed Generated Inspected Monitored Operated Organized Prepared Processed Purchased Recorded Executed Retrieved Screened Specified Systemized Tabulated

Creative Skills Conceived Conceptualized Constructed Created Designed Developed Directed Established Founded Illustrated Instituted Integrated Introduced Invented Originated Planned Revitalized Shaped Transformed

Addressed Arbitrated Arranged Authored Clarified Corresponded Developed Directed Drafted Edited Enlisted Formulated Influenced Interpreted Lectured Mediated Moderated Motivated Negotiated Persuaded Promoted Publicized Reconciled Recruited Spoke Wrote Financial Skills Administered Allocated Analyzed Appraised Audited Balanced Budgeted Calculated Computed Converted Developed Forecasted Managed Marketed Planned Prepared

Projected Quantified Researched Substantiated Transacted

Helping Skills Advised Advocated Assessed Assisted Clarified Coached Counseled Demonstrated Diagnosed Educated Expedited Facilitated Familiarized Guided Inspired Referred Rehabilitated Represented

Management Skills Administered Analyzed Assigned Authorized Contracted Delegated Developed Evaluated Implemented Informed Organized Oversaw Planned Prioritized Reviewed Scheduled



Action Words Leadership Skills Accelerated Accomplished Achieved Built Capitalized Chaired Directed Established Executed Improved Increased Influenced Initiated Introduced Launched Led Modeled Orchestrated Positioned Produced Realigned Recommended Strengthened Structured

Research Skills Appraised Clarified Collected Critiqued Diagnosed Evaluated Examined Extracted Identified Inspected Interpreted Interviewed Investigated Organized Reviewed Summarized Surveyed Systemized Validated Teaching Skills Adapted Advised Clarified Coached Communicated Conducted Developed Enabled Encouraged Evaluated Explained Facilitated Guided Informed Initiated Instructed Mentored Persuaded Set Goals Simulated Trained

Sales Achieved Attained Grew Generated Obtained Pitched Secured Sold Surpassed Targeted Technical Skills Assembled Built Calculated Computed Converted Debugged Designed Devised Engineered Fabricated Maintained Operated Overhauled Performed Programmed Redesigned Restructured Remodeled Repaired Restored Revamped Solved Tested Trained Upgraded



Brand Identity & Attributes Communicating how you want to contribute, add value and be viewed is all a part of your “brand identity.” The following are some examples of traits - transferable qualities and soft skills that will likely be present in any position. They represent your unique style and express your personality. Consider incorporating a few attributes in your resume to effectively express your “brand.” Accountable Adaptable Ambitious Analytical Articulate Assertive Attentive Autonomous Casual Change agent Cheerful Collaborative Committed Communicative Composed Confident Conceptual Conscientious Cooperative Cost-conscious Courageous Creative Curious Decisive Dedicated Dependable Detailed Determined Diplomatic Direct Dynamic Effective Efficient Empathetic Energetic Enthusiastic Experienced Factual Fair

Focused Flexible Friendly Gregarious Hands-on Hard working Helpful High energy Honest Imaginative Incisive Independent Initiator Innovative Insightful Inspiring Intelligent Intuitive Inventive Knowledgeable Leader Listener Logical Meticulous Motivating Negotiator Objective Open Optimistic Organized Original Outgoing Perceptive Persevering Persistent Personable Persuasive Poised Practical

Pragmatic Precise Problem solver Progressive Professional Purposeful Quality-oriented Quick Realistic Reliable Responsible Resourceful Results-oriented Risk-taker Self-confident Self-motivated Self-starting Sensitive Serious Service-oriented Sincere Skilled Solution provider Stable Straight-forward Strategic Succinct Supportive Tactful Talented Team builder Team player Tenacious Thorough Trusted Verbal Versatile Visionary



Job Specific Skills The following is a list of job specific skills. These skills define what you do, where your experience has been, and what competencies you’ve developed. This list is a guide – not an all inclusive list – in choosing job skills that best describe you. Advertising Accounting Accounts Payable Accounts Receivable Act as Liaison Administrating Advising Analyzing/Analysis Arbitration Auditing Balancing Budgeting Calculating Charting Coaching Collecting Collaborating Collections Compensation Compiling Compliance Conflict Resolution Consulting Coordinating (events, meetings) Cost Analysis Creating (solutions, systems) Cross Selling Counseling Customer Service Database Development Database Management Designing (materials, processes) Development Document Prep Document Review Delivering (solutions, presentations)

Desktop Publishing Drafting Driving Change Editing Employee Relations Establishing Priorities Evaluating Event Planning Facilitating Financial Management Financial Advisement Forecasting General Ledger Generating Accounts Instructional Design Interviewing Investigating/Investigations Leadership Loan Processing Logistics Maintaining Vendor Relationships Management Marketing Measurement Mediation Mentoring Metrics Development Negotiation Operations Organizing/Organization Persuading Planning PMI Certified Problem Solving Problem Resolution Process Improvement Producing (products, materials) Product Management

Project Management Project Planning Programming Public Relations Public speaking Quality Control Quality Assurance Reconcilement Recruiting Relationship Building Report Generation Research Resolving Conflict Resource Management Risk Analysis Root Cause Analysis Sales/Selling Scheduling Skip Tracing Software Development Strategic Planning Strategizing Supervision Systems Analysis Systems Integration Tax Preparation Teaching Technical Writing Team Lead Testing Time Management Training Trouble Shooting Underwriting Writing Visioning



Putting it Down on Paper � What ensures

my format represents a current product?

Remember, the content is what ultimately will determine whether you have the substance to be considered for an interview. The format gives the reader a quick view into whether your resume is updated and reflects current trends. Here are some ways to present a current “product.” • Use a plain Word doc – not a resume template • Chronological – most recent first • Only go back approximately 10 years in detail • Use only past tense • Utilize bullets – easier to read • Keep clear and concise • Don’t use pronouns • Write results statements with hard data - %, $, #s • Use plain white bond paper • Two pages is appropriate for most people • Use consistent font size and style throughout • Avoid italics and underlines • Edit strategically – eliminate unnecessary words • “Green” Organization—print front/back

� How do I reflect my personality in the format?

You resume should express your personality and preferences. Consider how you want to organize your information and what font style best represents you. • Option to flush left the content, center main categories • Use a consistent font size and style throughout • Approximately 11 pt for body • Creative style: Arial, Verdana, Tahoma • Conservative style: Times Roman, Century



Formatting the Resume

Contact Information options NAME Address Phone Email NAME, phone, Email (for privacy on internet)

CAREER SUMMARY • A snapshot of you as a professional that relates to role

and expertise • Two or three sentences • Option: One or two sentences and bulleted key words • Identify area of expertise, job specific skills first • Use words like Proven ability / Demonstrated Skills /

Recognized for... • Include key words specific to your focus and direction • Mention notable attributes • Include computer skills in this section if an essential

function • Option: Replace the CAREER SUMMARY heading with

your functional title

EXPERIENCE • Start with your current position and work backward • Last 10-15 years most critical • Determine what content is most important • Use bullets starting with action words, past tense • No ‘responsible for’ or ‘duties included’ • Maximize number of bullets to seven on current position • Include SOAR statements throughout • Eliminate redundant or ‘fill-in’ phrases



Formatting the Resume

PREVIOUS EXPERIENCE • May be used for critical experience prior to 10 yrs • Done with bullets capturing skills and accomplishments • No headings with company names or years EDUCATION / TRAINING • Indicate highest degree completed first • Include graduation year if completed in last 10 years • If no degree, include completed coursework • If currently pursuing a degree, include graduation date if

within the year • Include pertinent military training • Include company sponsored workshops, especially if no

degree

COMPUTER SKILLS • List in column or columns • Use full names of products • Only include products where you have some skill level

Additional Sections - Consider your job search focus and whether any of these sections would be of value to the reader in determining you are a viable candidate. • ASSOCIATIONS • AFFILIATIONS • LANGUAGES • HONORS / AWARDS • LICENSES • CERTIFICATIONS • VOLUNTEER ACTIVITIES



Sample Career Summaries The following career summary examples show different options in format. Choices include centering or left justifying the heading, doing all in a paragraph or combining a paragraph with bullets, and naming the heading CAREER SUMMARY or using your position title. Choose which style or combination of styles you think works best to highlight your skills.

Administrative Assistant / Two Style Options CAREER SUMMARY

Conscientious, meticulous administrative assistant with comprehensive experience in office support, administrative functions, customer service, and computer skills. Recognized for sound judgment, confidentiality, commitment, and teamwork skills. Filed, screened telephone calls, maintained schedules and inventories, and distributed mail. _____________________________________________________________________

ADMINISTRATIVE ASSISTANT

Demonstrated experience managing offices of Naval Commanding Officers and Company Officers. Recognized for superior performance in administrative functions. Viewed as dependable and ethical. Competencies include: • Microsoft Word • Report Generation • Microsoft Excel • Written & Verbal Communication • Microsoft PowerPoint • Inventory Management Trainer / Two Style Options

CAREER SUMMARY

Training Professional with diverse experience in needs assessment, program design, facilitation, scheduling, and evaluation. Able to influence individuals not under direct supervision. Energized by challenges, steep learning curves, and high-pressured deadlines. Solid team leader with strong organizational and communications skills. ______________________________________________________________________ TRAINER

A strong leader who is energized by challenges, steep learning curves, and high-pressured deadlines. Recognized for exhibiting integrity and interpersonal savvy. Demonstrated skills include: • Needs Analysis • Leadership • Communication • Evaluation Processes • Instructional Design • Scheduling • Facilitation • Program Implementation • Organization



Resume Example NAME

Address Phone / email

CAREER SUMMARY

Information Technology Specialist with demonstrated skills in HTML, JavaScript, and Visual Basics. Unique ability to learn new technologies quickly and work well with tight deadlines. Excellent communication, interpersonal, and organizational skills.

EXPERIENCE

US Army, City, ST 2006 – 2011 Information Technology Specialist • Responded to user requests, resolving computer issues within 6 departments, 4 sites, and

450+ users. • Consulted with user on the situation, identified problems, and coordinated resolution resulting

in a positive user experience. • Conducted data system studies and prepared documentation and specifications for

proposals. • Developed and delivered reports for senior leadership on equipment issues, providing

information and recommendations for future acquisition considerations. • Designed, edited, and tested computer system programs, providing solutions to departments

for specific needs. • Compiled, entered, and processed information on interactions with users, resulting in

comprehensive reporting capability to management. Company, City, ST 2003 – 2005 Financial Service Representative • Provided services to clients, educating on the market and providing financial advice by

phone. • Managed and reviewed portfolios, bought and sold equities and securities for clients. • Researched information about the market in domestic and foreign equities and securities

ensuring appropriate knowledge for interactions with clients. • Tracked reorganization items, margin delinquencies, and short reports. Followed up on

pending ACATS transfers. • Achieved Brokerage License: 7&66, Life and Health Insurance. Company, City, ST 2000 - 2003 Assistant Manager • Recruited, interviewed, and selected individuals for team member positions. • Provided support to managment in developing, training, and motivating employees resulting

in a high-performing team. • Identified and developed high potential team members for future leadership roles. • Utilized proven sales and service techniques ensuring a great customer experience and

maximizing sales and profits.



Resume Example

NAME Page Two

EDUCATION

Associates Degree in Computer Technology University, City, ST Professional Development Technology Course Effective Interactions with Users Advanced Microsoft Office

COMPUTER SKILLS

• Microsoft Word • Microsoft Access • HTML • Microsoft Excel • Microsoft Outlook • Java Script • Microsoft PowerPoint • VISIO • Visual Basics

VOLUNTEER ACTIVITIES Boys & Girls Club – Volunteer American Cancer Society – Volunteer and fund raiser Habitat for Humanity – Volunteer on home constructions and coordinator Alumni Association - Secretary

HONORS / AWARDS Distinguished Honor Graduate Army Commendation Medal Army Good Conduct Medal



Resume Example NAME Address Phone / Email CAREER SUMMARY Management professional with proven leadership capabilities to launch initiatives and manage cross-functional teams that reduce expenses and improve quality. Outstanding record of achievement with the ability to build and direct a business to profitability through creatively motivating and developing employees to maximum potential. Areas of expertise include: • Risk management • Supervisor Training • Operations Management • Project Implementation • Client Relations • Compliance • Negotiation • Analysis & Problem Resolutioin

EXPERIENCE United States Air Force, City, ST 2000 – 2011 Team Manager (2005-2011) • Managed 30+ team members, overseeing all policies, procedures, and performance.

Provided guidance and specific guidelines for 5+ Supervisors. • Identified objectives, organized needed resources, and directed operational efforts resulting

in achieving stated goals. • Formulated and administered annual budgets, cost containment, purchasing, and inventory

control ensuring department remained within stated dollar allowances. • Trained, evaluated, and mentored staff, providing appropriate feedback, action plans, and

skill training recommendations. Resulted in consistently high performing, engaged supervisors and team members.

• Developed and implemented new work methods while troubleshooting operational functions, impacting productivity and optimal quality.

• Tracked, enforced, and ensured compliance with all operational and logistic policies and procedures.

• Gathered information for status reports and presented to senior management. Training Supervisor (2000-2005) • Developed extensive training programs for flight Engineers and supervised a team of 6

trainers. Resulted in training requirements being met with high scores and on time. • Managed, scheduled and assigned training events for students and instructors. • Developed materials, program plans, and facilitated classroom training sessions. • Conducted annual evaluations of $23 million contractor training program ensuring total

compliance. • Completed comprehensive analysis of training programs resulting in accurate forecasting of

future requirements. • Coordinated and administered extensive library of electronic training materials and

documentation.



Resume Example NAME Page Two PREVIOUS EXPERIENCE • Supervised, as Assistant Manager, a staff of 8+ employees in a retail environment

determining staffing needs and appropriate skill levels and administering employee record-keeping and documentation.

• Maintained accurate vendor account records on an internal accounting system. • Handled inventory control, supply orders, and daily cash handling with nightly deposit using

discretion and sound judgment. EDUCATION Bachelor of Arts in Business University, City, ST USAF Professional Development Coursework Total Quality Management Leadership and Management Academy Leadership Course Electronic Principles COMPUTER SKILLS Microsoft Word Microsoft Excel Microsoft Access HONORS / AWARDS Air Force Achievement Medal – Exemplary service Air Force Achievement Medal – Superior performance as a technician Quality Assurance Award Distinguished Graduate, Airman leadership School SECRET – Security Clearance



Resume Example

NAME Address, City, ST

Phone / email SUMMARY Executive Administrative Assistant with proven capabilities in office administrator. Well organized, adaptable with a history of executing and managing high level executive support functions. Proficient in Microsoft Office. Considered an exceptional team player, detail-oriented, and a quick learner who excels in new challenges. EXPERIENCE Company , City, ST 2003 to Present Executive Administrative Assistant (2005-Present) • Provided administrative support to Senior Managing Director and back-up support for 3

Managing Directors. • Managed complex calendar and schedules, including travel reservations for Managing

Directors . • Researched Travel and Expense policy, keeping executives informed about changes in

policy. Submitted expense reports related to travel. • Composed, produced, and edited correspondence and spreadsheet materials on Microsoft

Excel ensuring highly professional interactions with internal and external clients. • Formatted, edited and issued departmental audit reports resulting in accuracy and

compliance. • Organized all events for the department including meetings, customer focused seminars and

staff functions. Senior Administrative Assistant (2003 to 2005) • Provided administrative support for Vice President and Senior Vice President in all aspects

of business operations within the department. • Managed logistics for meetings and conference calls for 200+ participants. Produced

materials for local and remote participants promoting a professional experience. • Coordinated repairs and maintenance of office devices ensuring all costs stayed within line

budgets. • Monitored travel and expense costs and reconciled corporate cards, insuring within budget

guidelines. Handled correspondence, calendars and scheduling. • Administered Performance Plan tracking for executive team and direct reports. UNITED STATES NAVY 1997-2003 Administrator • Provided extraordinary customer service while supporting numerous departments of up to

450 people. • Prepared, coordinated and distributed correspondence related to transitions, relocations,

and temporary assignments.



Resume Example NAME Page Two

• Managed message traffic with classifications, command security clearance program, and

inputted flight hours for over 200 personnel. • Handled all leave accounts meeting all regulations and requirements. • Held secret level clearance handling classified information on a daily basis. • Honorably Discharged. EDUCATION Associates in Business Administration University, City, ST COMPUTER SKILLS Microsoft Word VISIO Microsoft Excel Outlook Microsoft PowerPoint LAN System Microsoft Access



Resume Example NAME

Address Phone / Email

PROFESSIONAL SUMMARY

Analyst with proven experience in business analysis and project management. Highly creative and goal oriented professional with demonstrated skill using data analysis from multiple sources to identify and resolve problems. Excellent working with all levels of coworkers and customers. Key competencies include: • Communication • Metrics Reporting • Collaboration • Managing Multiple Projects • Problem Solving • Prioritizing

EXPERIENCE

Company, City, ST 003-Present Business Management Analyst (2006 to present) • Conducted asset analysis for business and operational needs to identify, outline, present,

and implement tactical and strategic solutions for the credit card division. Provided data quality reporting resulting in driving failures to less than 1%.

• Managed multiple projects simultaneously and shifted priorities accordingly which resulted in meeting constantly changing business needs. Prioritized and executed initiatives, tasks, and details with efficiency and effectiveness.

• Collaborated with others to achieve results by sharing ideas, expressing feedback and working towards a common goal. Ensured respect and leveraged individual differences and work styles.

• Ran daily, weekly and monthly metrics used to monitor and provide data quality for system of record. Reports lead to improvement of data quality scores of 5.2% to 1.1%.

• Provided customer service while anticipating the needs of clients, consistently meeting needs while providing and ensuring client satisfaction.

Policy Implementation Manager (2003 – 2006) • Improved implementations of Risk Management acquisition initiatives. Acted as liaison for

Risk Management to Lending Operations. Refined policy and business requirements resulting in clearly stated objectives.

• Meticulously developed credit policies and procedures documents to match Credit processing systems.

• Tested and validated implementation of initiatives, ensuring policy consistency with GAD, OCC and Fair Lending audit requirements.

• Implemented process improvements and reported information of control weaknesses increasing the effects of change by 25% prior to implementation.

United States Army 1993 – 2003 Company Executive Officer • Managed personnel and administrative affairs for up to 1000 individuals. Developed and

implemented automated data processes, resulting in improved reporting capabilities. • Participated in workflow policy improvements and implementation.



Resume Example NAME Page Two

• Coordinated and certified skills and education of up to 30 Drill Instructors who in turn

trained approximately 500 soldiers. Ensured training and discipline were conducted to maintain appropriate standards and meet established guidelines.

• Promoted to Captain; Security Clearance – Secret • Company Executive Officer-2nd in command of a Basic Training Company • Honorable Discharge. EDUCATION BS in Business Administration , University, City, ST JPMorgan Chase Coursework Advanced Project Management Project Risk Assessment Leading Productive Team Building Diversity Promoting a Positive Workplace Leadership Development COMPUTER SKILLS Microsoft Word Microsoft Project Microsoft Excel Microsoft Outlook Microsoft PowerPoint VISIO Microsoft Access SQL



Saving Your Resume What format versions do I use to save my resume?

Once your final resume is complete, you’ll want to save it in three forms for reviewing, attaching, emailing and pasting your job history into online applications. This will ensure that your content and format translates consistently with what the reader sees.

Word Document

• Create a simple resume format without busy borders and extensive indenting.

• Consider a universal font that will reproduce well on virtually any computer.

• Send your resume to a few friends to test and make sure it opens properly and the page breaks in the right places.

• Save your resume by your name so it’s easily identified: LastNameFirstNameYearResume.doc.

• Your Word document is what you would take with you to an interview.

PDF

• Saving your resume as a PDF ensures that both a PC and Mac can easily open your document and the formatting won’t change.

• This formatted version is what you would use when sending and attaching your resume. No one else can edit your document in this format. Keep in mind that you’ll need a full version of Adobe Acrobat.

Text Document • Variations of Word handle the creation of a text file

differently. In general, click on “save as” then look for an option that allows you to save as “plain text” or “text only.”

• Strip your format of all bold, italics, underlines, centering, tabs, columns and bullets. Go through your document line-by-line and align all text flush left.

• This is an unformatted text, which is a txt.file you’d open with an application such as notepad.

• Use this format to easily cut and paste the content of your resume into online forms and to avoid the invisible coding that exists in Word documents.



Resume Checklist for Success Does my final resume product make the grade?

Incorporating all the content and format tips discussed will increase the presentation of your product. Review your resume carefully so that it accurately represents you and is something you will be proud to showcase. Here are some final thoughts before considering your resume complete.

� Ask a subject matter expert in your field of interest if you have captured the right content.

� Research and review jobs of interest to ensure your resume effectively markets your experience with the desired qualifications.

� Check for typographical errors by using spell check and reading the sentences aloud backwards and forwards.

� Familiarize yourself with every point on your resume. Verify the accuracy and validity and keep in mind everything on your resume is fair game for questions.

� Review for weak action words in your bullets such as ‘Participated’ or ‘Assisted’. Make sure that you are using appropriate words for your level.

� Eliminate filler statements such as ‘as needed or ‘as appropriate’. Quantify vague words such as various, many, numerous, and several which avoid giving the reader a picture of the breadth and depth of the role.



Next Steps Where do I go from here?

Now it’s time to get started! The following steps are suggestions to help you begin, stay motivated, and successfully complete your resume. As an important part of managing your career, a well-written resume will provide a sense of accomplishment and position you to move forward.

Check box upon completion

Steps to Take

� Spend time determining my focus and direction

� Develop a list of key words pertinent to my area of interest

� Use online tools to translate military transferable skills into civilian skills and roles. Refer to Online Tools & Documents page in the Additional Resources section.

� See the Marketing Your Transferable Skills materials

� Identify situations that can be turned into SOAR statements

� Build the format in a plain Word document using the main headings (CAREER SUMMARY, EXPERIENCE, EDUCATION, COMPUTER SKILLS, etc)

� Under the main headings, fill in sections as I develop what I want to say and the wording

� Have someone else proofread in addition to myself



Additional Resources



Online Tools & Resources Military Skills Translator Sites

Search military job titles for skills list

http://www.onetonline.org/crosswalk/MOC?s=&g=Go

Military to Civilian Occupation Translator

http://www.acinet.org/acinet/moc/

Military Skills Translator http://www.military.com/skills-translator/mos-translator

Military-to-Civilian Skills Translator

http://www.resumeedge.com/military/careercenter/skills.shtml

Career One Stop Skills Profiler http://www.careerinfonet.org/skills/default.aspx?nodeid=20

Additional Military Resources Military Abbreviations & Terminology

http://www.dtic.mil/doctrine/dod_dictionary/ http://www.militarywords.com/

Military Benefits

http://www.military.com/benefits

Military Pay

http://www.military.com/benefits/military-pay/military-pay-overview

Military OneSource

http://www.militaryonesource.com

US Department of Labor

http://www.dol.gov/vets/

Dept of Veterans Affairs http://www.vetsuccess.gov/

Military Connections http://www.militaryconnection.com/virtualfairs.asp

Military Transition Assistance http://www.careeronestop.org/militarytransition/

Quintessential Careers http://www.quintcareers.com/former_military.html

U.S. Office of Personnel Mgmt http://www.fedshirevets.gov/job/tsm.aspx

Virtual Training Sessions Offered by Dept of Defense

http://www.turbotap.org/register.tpp



Resume Worksheet Use this worksheet to start building the basic sections of your resume. Refer to the previous resume examples to complete this worksheet.

CAREER SUMMARY (refer back to Career Summary Examples)

Key competencies include:

• • • • • •

EXPERIENCE

Company Name, City, ST________________________________________________

Position #1 ___________________________________________Dates _____to_____

Action, Skills, Tasks and Accomplishments

Company Name, City, ST________________________________________________ (if different company) Position #2 __________________________________________Dates_____to______


Company Name, City, ST________________________________________________ (if different company)

Position #3 __________________________________________Dates_____to______




Resume Worksheet NAME Page Two PREVIOUS EXPERIENCE (Optional- include if experience earlier than last 10 years is relevant for current job focus)

EDUCATION (include section for courses through JPMC)

COMPUTER SKILLS

ADDITIONAL SECTIONS (Associations, Languages, Certifications, Licenses, Honors / Awards, Volunteering)