A comprehensive implementation delivered by HP and Microsoft –Unified Communications and Collaboration

As your enterprise has grown, your communicationsystems have likely grown in the same way—often adhoc, incorporating components from differentacquisitions and without a comprehensive plan. Nowyour organization is dealing with the subsequentsymptoms, such as:

• Employees that lack the tools needed to collaborateeffectively

• A voicemail system that is at the end of its usefullifecycle (support contract expiring, for example)

• Employee demand for instant messaging andpresence

• A lack of IP telephony calling capabilities fromworkstations while you maintain existing privatebranch exchange (PBX) system(s)

• A need for web conferencing and collaborationrequirements for mobile or remote employees

• Expensive virtual private network (VPN) solutions toenable remote user access to resources

New technologies and disparate devices areproliferating, often in isolation from each other andfrom your critical business operations. This can lead toa communications environment that hamperscollaboration, slows decision-making, diverts valuableIT resources and drives up operations costs.

HP and Microsoft® can help you respond to thesetough challenges with proven solutions for unifyingcommunications services over converged IP networks,so you can tightly integrate diverse data, voice andvideo systems and link them with key businessprocesses. The result? Improved information access,better decision-making, improved communications andcollaboration, and, most importantly, reduced cost andrisk.

Tackling unified communications and collaborationchallenges

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Lifecycle approach acceleratesbusiness valueIn many cases, adopting unified communications andcollaboration is more a journey than a one-stopdestination. With HP, you can choose from modularsolutions that combine a range of software-poweredcommunication and collaboration solutions fromMicrosoft with HP products, networks and services. Webring the understanding, credentials and experience tocombine voice, networking, messaging, collaborationtools, video and web technology in a way that bringsyou immediate business value.

For a comprehensive, integrated deployment, HP workswith your staff to plan, design, implement and supporta solution to serve your user population with the keyelements of the solution:

• Calendaring, standardized and unified e-mail andvoicemail with Microsoft Exchange Server’s UnifiedMessaging

• Voicemail, voice over internet protocol (VoIP)integration, IP telephony, enterprise voice andconferencing, including audio, voice, video and web

• Instant messaging and presence

Our lifecycle approach to unified communications andcollaboration begins with consultative assessments,architecture planning and design and continues onthrough solution implementation, monitoring, programmanagement, global support and outsourcing. In thisway, we can work with you to better enable a solutiondesigned to deliver business value at every phasewhile mitigating the risk of transforming your currentenvironment.

Starting with the capabilities that give you the mostbusiness value, we serve as a consultant and integratorfor your organization. Our offerings combine a rangeof software-powered communications andcollaboration solutions from Microsoft with HP productsand services—including servers, storage and networkinfrastructure—plus scalable device and solutioncomponents for voice, converged voicemail,conferencing, instant messaging, enhanced presenceand video. We can source and integrate it all,including hard phones, soft phones, unifiedcommunications-equipped PCs and other end-points.Meet your immediate challenge or take the wholejourney with us. You have options.

What comprehensive deploymentmeansHP services support every facet of solution deployment.The HP team can design the server and networkinfrastructure using HP BladeSystem servers, HPStorageWorks and HP ProCurve networking productsto support the environment. Combining these elementsallows for tight integration of Microsoft OfficeCommunications Server (OCS) 2007 R2, MicrosoftExchange Server, and your PBX and telephonyplatforms. The infrastructure is designed to providehigh availability, fault tolerance and security in acomprehensive unified communications andcollaboration environment that can boost employeeproductivity and performance.

Our consultants also deploy Microsoft OfficeCommunicator 2007 R2 and a voice-and-videoconferencing solution that can include Microsoft OfficeLive Meeting clients. This way, your users can eitherconduct calls directly from their notebooks/desktopswith the OCS 2007 R2 communicator soft phone—orthey can use an IP desk phone. We also work withyour business to determine the most-effective webconferencing solution for larger, multi-party groups.

Begin with a solid strategyDuring the assessment and strategy phase, HP offers aseries of Business Value Services designed to bringyour business and IT leaders together to analyze thecurrent state of your IT environment and infrastructure.We also examine your governance and processes forIT support to determine your voice, conferencing andvoicemail business requirements. Based on thisanalysis, we create a complete solution strategy toaddress your solution requirements, includinginfrastructure optimization and end-to-endcommunications flow, as well as organizationalbusiness unit and user priorities.

Unified communications andcollaboration solutions fromHP combine calendaring, e-mail, voicemail, instantmessaging, presence, voiceand conferencing—includingPC audio, telephony, videoand web—within astreamlined collaborationenvironment. This approachmakes the rightcommunications tools andinformation available to theright people—when youneed them, regardless ofwhere you are or whatdevice you’re using.

With unified communicationsand collaboration solutions,delivered by HP, yourcompany can begin totransform your business with innovative solutions that enable you to improveproductivity and lower costswhile mitigating risk.

Wondering where to begin?Start with one of our BusinessValue Services: Define yourunified communications andcollaboration strategy withthe TransformationExperience Workshop.Discover ROI with theBusiness Benefits Workshop.And set your architecturewith our StrategicArchitecture offering.

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Plan, pilot and goTo help ensure a successful solution, our planning anddesign services deliver:

• Optimized infrastructure architecture

• Logical and physical network optimization models

• Voice integration design

• Exchange unified messaging configuration andimplementation

• Proven migration, upgrade and implementationstrategies for OCS 2007 R2 users

Pilot testing of the planned design helps to developaccurate requirements and shorten the learning curveas you move into the production phase. Theimplementation phase uses proven methodology fromHP to build the designed solution, share specificknowledge and train your IT administration staff, aswell as your user community.

Connect to the benefitsGreater productivityWith your new unified communications andcollaboration solutions, your employees can moreeasily communicate, schedule meetings, and accesstheir communication and collaboration tools fromremote locations. They can now choose from a varietyof tools to better communicate with coworkers,business partners and company management.

Your new solution provides the option of having aunified inbox that helps people stay in closer contact.Employees can also initiate or join a web conferencefrom their clients or from an assigned location.

Reduced costs By accelerating unified communications andcollaboration into production, you can reduce travel,training, real estate, telephony and audio conferencingcosts by 40 percent, voicemail costs by nearly 60percent and IT costs by up to 50 percent1. You’ll seean improved return on investment as you enhanceoperational efficiency, consolidate systems and drivedown business expenses.

Your company can also save money and provide fornew opportunities in online applications, learningportals and real-time collaboration through video,document sharing and voice conferencing.

Mitigate riskYour voice and messaging infrastructure is a mission-critical application. HP provides a strategicfoundational approach to unified communications andcollaboration by integrating your current environmentwith the integrated future state. Count on HP for theservices expertise you need to mitigate risk duringimplementation, protect critical assets, improvecompliance and enable business operation continuity.1 The Total Economic Impact of Microsoft Unified Communications Productsand Services, Forrester Consulting, October 2007

© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorialerrors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

4AA2-9352ENW, September 2009

The sooner you start, the better yourbusiness outcomesRecognized Microsoft expertiseWith 23,000 Microsoft-trained and more than 16,000Microsoft-certified professionals, HP has one of thelargest, most specialized forces of consultants andsupport professionals for Microsoft environments.

Proven networking experienceBacked by more than 40 years of experiencedelivering networking solutions, we have 5500certified network infrastructure and voice professionalsat work in 170 countries to bring you a high-quality,responsive and consistent delivery experience.

We are ready to put our extensive resources andexpertise to work to help you achieve better businessoutcomes. Let’s start with a discussion of your businessstrategies, tactics and goals.

To get going, contact your HP representative today. Tolearn more about the comprehensive implementation ofcomplete HP and Microsoft unified communicationsand collaboration solutions, visit:

www.hp.com/services/unifiedcommunicationswww.hp.com/services/microsoft