Microsoft Corporation

Agenda

• Megatrends and Government Challenges

• Government Performance Management Solution Area

• Case Studies

• Demos

• Summary of Benefits

• Next Steps

Today governments are facing a number of megatrends and challenges

Improving Staff Productivity

Increasing Operational Efficiency

Working Collaboratively and Taking Advantage of Shared Services

Leveraging the Power of Technology

Caring for the Environment

Delivering Social Care

Improving Customer (Citizen and Business) Service Delivery

Improving Compliance and Accountability

Raising Standards in Education

Sustaining the Local Economy

Continuous Cost Reduction

More Efficient and ―Greener‖ IT Infrastructure

Increased Citizen Interaction

The Government Performance Management Solution Area Addresses a Number of these Challenges

Improving Staff Productivity

Increasing Operational Efficiency

Working Collaboratively and Taking Advantage of Shared Services

Leveraging the Power of Technology

Caring for the Environment

Delivering Social Care

Improving Customer (Citizen and Business) Service Delivery

Improving Compliance and Accountability

Raising Standards in Education

Sustaining the Local Economy

• Microsoft’s Vision:

Democratizing Business

Intelligence

• Improving Government

Performance thru

affordable Business

Intelligence Software

made available for a

broader audience

supporting productivity,

accountability and

transparency

• Optimize costs and

return on BI Software

investments

• Improve IT productivity

thru BI democratization

• Empower Government

employees thru wider BI

adoption

• Facilitate Accountability

and Transparency

Government Performance Management Key Benefits

• Increase individual productivity through familiar & intuitive tools

• Empower end users thru profile based reporting

• Facilitate data sharing and collaboration for better managerial alignment

• Make information available and comprehensive thru data reporting and visualization tools.

• Get Citizen engagement by sharing goals and results

• Support the Political agenda thru open communication with Citizens and political leaders

• Automate reporting and provide self service capabilities to end users

• Optimize existing BI investments thru wider deployments

• Implement dashboards and Key Performance Indicators to track and manage Gov. spending

• Reduce time and efforts to produce specific reports for end users and free-up time for other IT activities

• Reduce Integration costs between various BI technologies by leveraging Microsoft’s BI platform interoperability

Government Performance ManagementHigh Level Architecture

Integration

Collaboration

Database Access

Team Business Intelligence

Personal and Self-service Business

Intelligence

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Organizational Business Intelligence

Reporting and Analysis

Data Warehouse

Master Data Management

Government Performance Management Technical Architecture

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Desktop Productivity Software

Data Warehousing

Collaboration & Content Mgmt

Customer Rel. Management

ApplicationIntegration

Mail

Server Operating System

Mobile Operating SystemDesktop Operating System

UnifiedCommunication

Inte

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ted D

eve

lopm

ent

En

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Enterprise Res. Planning

Systems Management

Identity & Access Mgmt

Security Workflow

Government Performance Management Product view

Office

Dynamics ERP

Dynamics CRM

BizTalk Exchange

Windows Server

Windows MobileWindows Client

Office Comm. Server V

isu

al S

tudio

MOSS

SQL Server System Ctr. AD/ADFS Forefront .NET Framework

Microsoft SQL Server Enterprise EditionMicrosoft SQL Server Analysis Services (SSAS)

Microsoft SQL Server Data MiningMicrosoft SQL Server Reporting Services (SSRS)

Microsoft PerformancePointServiceMicrosoft Excel 2007

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UAE Performance Management Solution Drives Transformation in Public Services “According to a Gartner research report as of January 2008, Microsoft is the leader in the execution of business intelligence solutions. This was

proved when the company‟s consultants guaranteed timely delivery as well as an Arabic interface for our solution. No other vendor could offer

us both. Moreover, by signing a Microsoft Enterprise Agreement for low-cost volume licensing of software to provide an unlimited number of

users access to the new system, we could set an example of cost efficiency in project management for other public service departments.”

- Zakeya Hmoud Alameri, Head of Performance Assessment Section and Project Manager,

Government Performance Department, UAE Prime Minister’s Office

Customer ProfileThe Prime Minister’s Office (PMO), as part of Ministry of Cabinet Affairs of the United Arab Emirates (UAE), administrates federal government ministries and authorities throughout the country.The federal government initiated a groundbreaking project to support the economic wellbeing of its people with a world-class public administration system.

• The UAE Prime Minister’s Office implemented an automated performance management system based on Microsoft® technologies to measure the quarterly performance of public sector entities based on their key performance indicators.

Solution

• 100 per cent user adoption

• Analyst requirement cut

• Improved administration

• Cost-effective technology

• Strong business relationship

Customer Results/Benefits

• The PMO wanted an automated performance management system to monitor the progress of a government transformation programme aimed at achieving ambitious service targets by the end of 2010.

Customer Challenge

Westminster Dashboard for Child Protection Reduces Monitoring Time to Seconds“The most experienced members of staff would take 20 minutes to run a piece of analysis while others could take up

to an hour. With Office PerformancePoint Server, we can do this in seconds…The simplicity of the dashboard was a

real plus for our user group involved in the pilot programme. They learned how to use it after 10 minutes of training

and liked the intuitive behaviour of the new software.”

- Julie Pappacoda, Head of Integrated Children’s Information Systems Westminster City Council

Customer ProfileWestminster City Council provides local government services to 244,000 people in one of the most diverse and densely populated areas of central London

Among its many responsibilities, Westminster has a mandate to look after vulnerable people within the city area. The council’s Children’s Services Department works with children, young people, and their families to ensure children are cared for and that any child at risk is identified quickly and given appropriate safeguarding

• The council’s IT team built a dashboard solution with Microsoft Office PerformancePoint® Server 2007 software and created an enterprise-grade, scalable performance management application. Because Office PPS 2007 uses Microsoft Office as its primary interface, social workers can interact with familiar tools, such as Microsoft Office Excel® 2007

Solution

• Child protection checks take seconds

• Training cut to just 10 minutes

• Reduced risk to vulnerable children

• Social workers take ownership of data

• More proactive intervention

Customer Results/Benefits

• The Westminster City Council conducted a review and highlighted the difficulties in extracting the detailed, and often critical, information required to ensure appropriate safeguards for children. The dashboard draws together information that was otherwise difficult, or time-consuming, to collect and links management information with resource inputs

Customer Challenge

The Illinois Department of Transportation Saves Lives with Microsoft Business Intelligence Solution

“When people at other agencies see the BI solution we‟ve built with Microsoft technologies, they

quickly conclude that their IT teams can provide a similar solution, „PerformancePoint is going to

take off fast in our state.”behaviour of the new software.”

- Mark Kinkade, CIO at IDOT

Customer ProfileWith 5,500 employees, IDOT serves 12.8 million Illinois residents. From building roads and bridges to executing advertising campaigns about traffic safety, IDOT is focused on providing safe, cost-effective transportation for the residents of Illinois. Central to its work is a commitment to delivering quality. A key tenant for the organization is to ―do it right the first time, every time.‖

• Using Microsoft PerformancePoint 2007, as part of a comprehensive BI platform, the Illinois Department of Transportation has created several crucially important dashboards. These dashboards integrate data from many of the organization’s systems and provide employees with the tools they need to analyze information for decision making

Solution

• IDOT’s business intelligence solution is already paying dividends. Instead of doing three iterations of a custom report over several days or even weeks, reports now take just a few hours or less to produce. The Microsoft solution allows users to access data that has never been available to them for better decision making

Customer Results/Benefits

• IDOT employees faced a significant obstacle to making the right decisions: limited access to data residing in many disparate, siloeddata systems. Employees — from managers down to front-line workers – had to request information from the IT team when they needed to make decisions. IT personnel hadto manually run reports from the mainframe, and the reports often required numerous iterations and up to several weeks to perfect

Customer Challenge

Demos

1Stimulus 360 is Microsoft's Solution Accelerator to the "American Recovery and Reinvestment Act of 2009" (ARRA). The Solution Accelerator enables states to quickly mobilize and track federal funding sources, facilitate downstream funding requests and track allocated resources. Additionally, it provides effective means to project data, compile results, satisfy reporting and transparency requirements amongst other things

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Summary of the Government Performance Management Solution Area

Facilitate a culture measurement and

continuous improvements

Deploy a more Transparent and

Accountable GovernmentMeasure contribution to the Environmental

Sustainability

Improve overall productivity of

Government (line of business and IT)

Consolidate data from multiple systems to

improve Citizen Services

Low Total Cost of Ownership

Leverage your existing Infrastructure

Empower Your People

Self-Service access & insight

Familiar interface & tools you own today

Improve Organizational Effectiveness

Alignment, Accountability &

Ownership

Collaborative across your value chain

Enable IT Efficiency

Trusted, scalable &

secure

IT Management &

Interoperability

Next Steps

Meet to discuss further specific opportunities around Government Performance Management

Work with you to build the business case relative to the potential Government Performance Management opportunities

Engage with our team to perform a Planning and Architecture Design Session (ADS)

Evaluate POC opportunity

Additional resources for the Government Performance Management Solution Area

• Demos (access to detailed information)

• Microsoft Resources

• Key Partners (qualification in process)

• Market Information

• Product Information

• Microsoft Services Offerings

Demos

Demos

• Public Sector demos are available for Partners and Microsoft employees at: http://fs.mspublicsectordemos.com

• For any problems accessing the site please contact: psdemos1@microsoft.com

Demos 1Stimulus 360• The Microsoft Funds Management 360 Solution

Accelerator helps Government Agencies track, measure, and share information about national, international, or combined funding sources through easy-to-use graphical dashboards and maps. To learn more, start here: http://download.microsoft.com/download/B/6/F/B6F8250B-88DA-446B-A736-101421853A2F/MicrosoftStimulus360Datasheet.pdf

• Started as a Stimulus Solution in U.S., it is directly applicable in other countries/regions with economic stimulus programs, also it directly addresses funds management need with LDCs and Donor orgs

• Demo link:http://fs.mspublicsectordemos.com/Default.aspx

• Partner ready Materials:http://mspublicsectordemos.com/DemosSample.aspx

Demo 2Traffic Analysis • This demo tackles traffic analysis and allows

users to use geospatial presentation and information density to represent the entire data landscape. Geospatially oriented solutions help augment analytical BI with operational BI which gives users a near real-time view of events as they occur. Traffic incidents are shown and analyzed by zipcode where users can filter on accident-related parameters to analyze, drill down and detect patterns

• The solution can be driven from the map itself or the scorecard representing the associated map. The demo shows a BI solution integrating between PPS (PerformancePoint) and VE (Virtual Earth). Integrating BI with VE is essential in addressing any geospatial solution

• Demo and script can be found here:http://fs.mspublicsectordemos.com/Default.aspx

Demo 3Public Sector BI Demo

• The Public Sector BI and MOSS demo focuses on solutions for State, County City entities demonstrating how Microsoft Technologies can provide solutions in the area of Business Intelligence, Electronic Forms, and Portals. Users will be able to use and create scorecards and analytic reports; display data in dashboards; export to Excel 2007; and interact with InfoPath forms. This demonstration will showcase Performance Point, Office SharePoint and Office 2007 technologies

• Demo and script can be found here:http://fs.mspublicsectordemos.com/Default.aspx

Demo 4 IT Dashboard and Scorecard

• A framework for creating IT Operations scorecards, dashboards, and analytics with Microsoft SQL Server, Systems Center Operations Manager, and Microsoft Office PerformancePoint Server 2007

• More resources at: http://www.microsoft.com/bi/department/department.aspx?id=tab1

• White Paper at: http://download.microsoft.com/download/3/5/8/35802290-a7f6-4976-8855-74c8b3b7f035/ITOperationsScorecardsandDashboards_whitepaper.doc

Appendix

Microsoft ResourcesMicrosoft BI Portal

www.microsoft.com/bi

Government Resources

Microsoft ResourcesUS Government BI Page

Microsoft ResourcesEnvironmental Sustainability with BI

Microsoft ResourcesPartner Portal

Product Information

Data Infrastructure & BI Platform• Analysis Services

• Reporting Services

• Integration Services

• Data Mining

• Data Warehousing

Business Productivity Infrastructure• Dashboards & Scorecards

• Excel Services

• Web based forms & workflow

• Collaboration

• Search

• Content Management

• LOB data integration

Delivered through a Familiar Interface• Self-Service access & insight

• Data exploration & analysis

• Predictive analysis

• Data visualization

• Contextual visualization

BUSINESS PRODUCTIVITY INFRASTRUCTURE

BUSINESS USER EXPERIENCE

DATA INFRASTRUCTURE & BI PLATFORM

The Microsoft Government Performance Solutions are based on familiar products you probably already own

Product Information

• Microsoft Excel 2007.

• Microsoft Office SharePoint Server (MOSS)

• Microsoft Office PerformancePoint Services (PPS)

• Microsoft SQL Server Enterprise Edition

• Microsoft SQL Server Analysis Services (SSAS)

• Microsoft SQL Server Data Mining

• Microsoft SQL Server Reporting Services (SSRS)

Product Information

Microsoft Excel 2007- Excel, remains the most widely used Business Intelligence tool. The 2007 version of Excel contains numerous new capabilities: Results-oriented

user interface, More rows and columns, and other new limits , Office themes and Excel styles , Rich conditional formatting , Easy formula writing , New OLAP formulas and

cube functions , Improved sorting and filtering , Excel table enhancements , New look for charts , Shared charting , Easy-to-use PivotTables , Quick connections to external

data , New file formats , Better printing experience , New ways to share your work , Quick access to more templates.

Microsoft SQL Server – This is the very foundation of a Microsoft BI deployment. Using SQL Server Integration Services (SSIS) you set up the integration to your data

sources (ERP, payroll, CRM, point-of-sale, etc.) and schedule it for automatic updates into the SQL Server database. This now becomes your data warehouse upon which you

build the rest of the BI solution.

Microsoft SQL Server Analysis Services (SSAS) – Just like SSIS, SQL Server Analysis Services comes included with SQL Server at no additional cost. This is

the Online Analytical Processing (OLAP) tool that enables your users to quickly and easily slice and dice, drill down and analyze your business data. The OLAP cubes are built

on top of the SQL Server data warehouse.

Microsoft SQL Server Data Mining – This tool also comes with SQL Server. It consists of an Excel add-in as the user interface and a powerful set of customizable

algorithms that makes it easy for a user to mine your data for clusters, patterns and trends that ordinary analysis tools would miss.

Microsoft SQL Server Reporting Services (SSRS) – Yet another tool that is included with SQL Server. SSRS is a full-blown reporting tool that provides

formatted reports with some of the best graphics (charts, gauges, etc.) on the market. Reports can be deployed as a run-time service in the SharePoint user portal, or they can

be scheduled and automatically distributed to any number of users. Reports come in different formats, but the Excel export is one of the most popular ones.

Microsoft Office SharePoint Server (MOSS) – This web-portal is fully customizable and it has become one of the most successful products in the history of

Microsoft as organizations race to deploy a central portal where they can share documents and deploy their dashboards, scorecards and reports for easy,

secure access by end-users.

Microsoft Office PerformancePoint Services (PPS) – PerformancePoint Services is the result of the integration of PerformancePoint Server within MOSS (decided in

January 2009). It will include two main two capabilities:

• Monitoring which offers customizable, interactive dashboards with scorecards and graphics

• Analytics and essentially consists of the ProClarity ad-hoc reporting and analysis tool that Microsoft acquired in 2006.

The Planning capabilities of PerformancePoint Server will not be fully supported by the Office 14 release of SharePoint. PerformancePoint Server will be supported until 2019.

Product Information

Data mining

KPI support

Managed reporting

Enterprise-class ETL

Unified dimensionalmodel (UDM) for BI

Ad-hoc reporting,visualizations Enterprise Search,

Collaboration, Conditional Formatting, Dashboards/

Scorecards, Analytics

Content Management

Data mining in Excel

Data visualization

Enterprise Scalability

Empower Your People

Improve Organizational Effectiveness

Enable IT Efficiency

Pivot TablesPivot Charts

Connectionto SSAS

Office Integration

Self-Service BI,Re-usable report

components,New webparts

Unify Dashboards, Scorecards, Analytics with

Portal, Search, Collaboration

Massive DW scale-out

HW resource provisioning

Office-based ad-hoc reporting,

Master Data Management

BI product roadmap

Product Information

Business Process

andForms

EnterpriseContent

Management

Portal

Search

BusinessIntelligence

Collaboration

SharePoint

Reduce IT costs and complexity: consolidate disparate product investments into a single infrastructure

Product InformationPerformance Point Server Roadmap

Analytics

Monitoring

H1 CY10

Planning

Mid CY09

Supported 10 yrs

SharePoint ―14‖

PerformancePoint

Services

Analytics

Monitoring

Transition Tools

Today

PPS

Service Pack 3

Product InformationTransition Plan for Customers

Today: Use only PPS Planning features

Use some PPS Planning Features and SQL and SSAS Platform

Use some PPS Planning Features and SQL and SSAS Platform and Excel O14

End Goal: Use SQL Platform, Excel O14 features, SharePoint O14 and Self Service BI

Product Information

Vendor/Product Integration Product SSO Technique

BusinessObjects XI SharePoint Integration Kit Yes Webpart

Cognos 8queryvision Technologies –

SharePoint Integration WebpartsYes Webpart

IBI WebFOCUS Open Portal Services Yes Webpart

MicrostrategyPortal Integration Kit Yes

wsrp webpart

Oracle OBI EE None Yesurl, RSS Feeds, wsrp

webpart

SharePoint Interoperability

Product Information

*Source: Gartner Magic Quadrant for Business Intelligence Platforms, 2008 & Gartner Magic Quadrant for Data Warehouse DBMS, 2007

+Source: ―Worldwide Relational Database Management Systems 2007 Vendor Shares,‖ Carl W. Olofson, IDC, June 2008

#Source: NIST National Vulnerability Database

Over 1.5 Million Downloads of SQL Server 2008 RTM

In Leaders Quadrant in Gartner Magic Quadrants for DW & BI*

Leading Performance Benchmarks: TPC-H, TPC-E, & Applications

SQL Server is the Fastest Growing Relational Database WW+

SQL Server has the Fewest Vulnerabilities of Any Enterprise DB#

Microsoft Services Offerings

To learn more: http://www.microsoft.com/services/microsoftservices/default.mspx

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