Michelle Waco 768 N. 28th Ave., Cornelius, OR 97113 | 503-504-6214 | Waco.Michelle@gmail.com

Objective To obtain a position where my customer service skills and passion for organizing, communicating, and

collaborating with a variety of departments provides a positive contribution to the organization.

Qualifications Experienced in mentoring and training people in the health, manufacturing and security industries

Excellent communication skills: writing, speaking and listening Strong organizational skills; detail oriented

Strong understanding of prioritization of tasks to achieve evolving goals

Experienced assisting project planning during software implementation across multiple states Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word)

Relevant Experience EID Passport; July 2014 - Present Program Support Specialist

Data input of Company Approval Requests and data review to ensure prompt processing

Collaborating with Tenant Sponsors (TS) and Approved Facility Contacts (AFC) to facilitate program operation

Assist in the development and improvement of program processes and procedures

Work with project partners to resolve customer requests/issues with background security checks

Assist in writing and reviewing monthly and ad hoc reports Provide Quality Assurance for case management

Document creation, revision and control for department related materials

Mentoring/Training for incoming representatives Scribes STAT/Essia Health; November 2012-April 2014 Implementation Supervisor/Project Coordinator

Launched and completed eight projects in hospitals and clinics across the Western United States

Participated in development and coordination of project plans: managed communication between contractors, doctors, and hospital staff, provided project review, created and monitored project schedules; managed and resolved project conflicts

Daily communication and management for onsite team

Maintained payroll systems (Paychex administration, report creation, and hour approval)

Performed HR related duties (onboarding, conducting performance evaluations, documentation of disciplinary action, career development planning with staff)

Collaborated with hospital facilities to ensure that project team had all of the resources needed to seamlessly launch projects

Provided EMR (Electronic Medical Record) end user support and training

Helped navigate clients through new software; identified and escalated issues to IT Analyst Support Specialists

Oswego Progressive Medicine; July 2011-September 2011 Medical Assistant - Externship

Performed front office customer service including: insurance verification, scheduling, multi-line phone system, checking in and out patients, use of Practice Fusion EMR

Back office duties including patient vitals, phlebotomy, urine analysis, lab duties, assisting with IV therapies

Maintained exam rooms, restocking and ordering supplies

Trained incoming externs Maxim Integrated Products; August 2010-November 2010 and June 1997-July 1999 Wafer Fabrication Technician

Operated high tech manufacturing equipment in the semiconductor industry

Trained new technicians to operate equipment in a safe and efficient manner

Obtained detail oriented skills and an ability to work in groups or independently Developed proficiency to quickly learn all methods and procedures of manufacturing

Knowledge of a variety of semiconductor toolsets: Gasonics and Lam ashers, Fusion UV tools, Tencor metrology tools, and CVD anneal furnaces

Integrated Device Technology; July 1999-April 2003 Wafer Fabrication Technician

Technical lead for shift, responsible for in-line adjustments to production material

Instructed Excel classes for staff Trained new technicians on toolsets and on proper operation of systems

Developed detail oriented skills and an ability to work in a group or independently

Conducted reviews of compliance with ISO14001 and MSDS standards

Worked in Etch, Plasma, Litho and Diffusion areas Dr. Paul Puffer; May 1994-June 1997 Dental Assistant

Provided comprehensive customer service through all aspects of patient care

Back office duties as the main dental assistant for a busy dental practice, responsible for setup and

breakdown of rooms and patient care while assisting dentist with all procedures and charting

Maintaining sterilization room

Maintaining x-ray room and patient records

Front office duties including telephone calls, patient reception and record preparation as needed

Training/mentoring new dental assistant staffing as well as evening sterilization crew

Education GED; Clackamas Community College, Oregon City, Oregon Certificate of Completion; Theoretical and Practical Applications of Essential Medical Assisting; Sanford-

Brown College, Portland, Oregon