michelin commercial service network -...

MICHELIN® Commercial Service Network™

Delivering Consistent, High-Quality Service Nationwide.

The MICHELIN® Commercial Service Network™ offers the highest level of service to meet your needs:

–  Consistent, High-Quality Service –  24-Hour Professional Emergency Roadside Service –  State of the Art Online Reporting –  Service Manual Customized to your Fleet

Specifications –  Cost Efficient Web Based Training

* Reference the Michelin Retread Technologies, Inc. National Limited Warranty for requirements

CONSISTENT SERVICE

CONSISTENT SERVICE Dealer Capabilities + Audit X X Custom Fleet Satisfaction Survey

X

TIA Trained Technicians X X

MICHELIN® Commercial Service Network™: – High-Quality Service Nationwide – Regular network audits based on Michelin’s

rigorous standards to ensure fleet satisfaction – TIA Trained Technicians – 24/7/365 Service Availability

Fleet Benefit: Improved operational effectiveness and cost management

CONSISTENT SERVICE

EMERGENCY ROAD SERVICE

EMERGENCY ROAD SERVICE No Dispatch Fee* X X ERS Fleet Profile X X Event View Finder X X Nationwide Coverage X X Two Hour Roll Time Target** X X Consistent Pricing on the Road X X Detailed Monthly ERS Report X

*No dispatch fee for North American Fleet Account Customers or MICHELIN Advantage Program Members who purchase MICHELIN tires during their service call. Nominal fee for all others.** Within 25 miles. Exclusions may apply during rush hour in large metropolitan areas, inclement weather, and/or in the case of extensive tire/vehicle damages.

EMERGENCY ROAD SERVICE

Upgrade: Benefit(s) of the MICHELIN® Premier Elite™ Service Offer

–  Detailed monthly ERS reporting •  Monthly summary at the fleet bill-to level •  Individual ship-to location event summary

details •  Individual ERS event details

Fleet Benefit: Increased visibility of on-the-road fleet operations to better manage your downtime and costs

ERS PERFORMANCE INFORMATION

ONLINE REPORTING

ONLINE REPORTING New Online Fleet Reports X X Easy to use Dashboards/Reports X X Comprehensive Network Information (nightly data refresh) X X

Purchase Summary Reports Example: Budgeting X X MICHELIN® Retread Tech. Operations Reports Example: Summary, Repair, Reject, Scrap X

Warranty Reports X Report Analysis Training X

20 Real Time Reports 11.  Warranty Summary: MRT retread 12.  Operations Summary: All plants &

sites 13.  Operations Summary: Select plant 14.  Operations Summary: Select site 15.  Retread Summary: All plants &

sites 16.  Retread Details: All plants & sites 17.  Retread Summary: Retreaded

repair details; all plants & sites 18.  Repair Only Details: All plants &

sites 19.  Reject Details: All plants & sites 20.  Scrap Details: All plants & sites

1.  Purchase Details by Item Type 2.  Purchase Details by MSPN 3.  Purchase Summary by Location 4.  Purchase Summary by Month 5.  Purchase Summary by Item

Group 6.  Warranty Summary: All 7.  Warranty Summary: Select site 8.  Warranty Summary: Invoice Nbr 9.  Warranty Summary: MRT repair

casing 10.  Warranty Summary: New tire









Premier









Premier Elite

Premier

Fleet Define Access Home Office Access

Bill To Access

Ship To Access

Purchase Details by Tread Design/Size

Value: Which new .re tread designs are being purchased most? Is the .re program being followed?

Value: Retread program preferred tread compliance Reduce types of retreads used in fleet to increase likelihood of matching treads in dual wheel posi.ons.

Retread Details: All Plants and Sites

Value: Track Reject % and reason by dealer

Operations Summary: All Plants and Sites

ONLINE REPORTING

Upgrade: Benefit(s) of Premier Elite™ Service Package

–  Actionable data to manage your fleet operations from your desktop

•  The only Online Reporting system to provide fleets reporting visibility across the entire network

–  Spend time making decisions versus analyzing data –  Michelin training provided Fleet Benefit: Time Savings, Convenience,

Cost Management and Budgeting Tools

SERVICE MANUAL

SERVICE MANUAL Quick Reference Service Manual X X Interac.ve Online Full Service Manual X

Regular Service Manual Updates X Changes Communicated Across Service Network Dealers X

Changes Communicated Across Fleet Terminals X

SERVICE MANUAL

PREMIER Service Offer –  Quick Reference Guide

(Static two page reference)

–  TM executes and provides to fleet

–  The Business Development Group (Julia Gray) will assist initially

SERVICE MANUAL

PREMIER ELITE Service Offer

–  Interactive service manual

–  Quick reference guide –  Integration for simple

changes –  Manual and any changes

communicated to the network and fleet locations seamlessly

SERVICE MANUAL

Upgrade: Benefit(s) of Premier Elite™ Service Package

–  Customized Quick Reference Guide –  Interactive Online Full Service manual helps to ensure

consistent service of your fleet across the network –  Ensure timely updates and accessibility of information

across fleet terminals and dealer locations Fleet Benefit: Provides consistent communication

of your fleet specifications. Delivers time and operational savings for your fleet.

WEB BASED TRAINING

Element K® Course Offerings Business Fundamentals Available for

Purchase Included for

Multiple Users†

Business Work Environment +US Employment Law

Available for Purchase

Included for Multiple Users†

Business Software Available for Purchase


Occupational Safety Available for Purchase


Repor.ng Training/Tracking Employee Training Certificates X X

Comprehensive User Tracking Reports X

MICHELIN Course Offering Fundamentals of Tire Wear Course Included Included for

Multiple Users†

TIA Commercial Road Service Safety



TIA Tire Mounting and Dismounting



TIA Wheel End Safety Available for



Driver Tire/Wheel Pre-Trip Inspection



Scrap Tire Analysis Training Available for Purchase


Vibration Diagnostics Available for Purchase


† Incremental Fee Beyond 20 Users per Month

Fundamentals of Tire Wear

TIA Wheel End Safety




Vibration Diagnostics

Scrap Tire Analysis Training

All Others: AVAILABLE FOR PURCHASE

INCLUDED

Fundamentals of Tire Wear

TIA Wheel End Safety




Vibration Diagnostics

Scrap Tire Analysis Training

ALL INCLUDED

michelin commercial service network -...

Documents