J. Michael Storkmichael.stork@outlook.com | 425.344.6358

Michael is a dynamic professional with creative executive experience. Michael excels in fast paced development and production environments, providing exceptional management and leadership skills. Michael has a proven and uncompromising track record for delivering projects on time, on budget and beyond expectations. His successes include the launch of 5 autonomous companies each with dozens of unique products. He also has successfully delivered for high profile companies such as Xerox Corporation, Bank of America, Virginia Mason Medical Center, Microsoft Corporation and ballots for the 2008 National Presidential Elections. With a commitment to quality, dedication to achieve and driven to constantly improve, Michael is an asset to any company seeking a talented leader.

SPECIALTIES Leading successful teams in production and administrative areas. Day to day management of multi-functional teams. Business and project management, client relationship management. Agile - Scrum methodology, Agile, LEAN ~ Kaizen methodology. Networking & software with a focus on communication and information system design for mobile, web and print.

LEADERSHIP / MANAGEMENT• Solid printing/business solutions experience in a variety of industries (legal, manufacturing, corporate,

health care and financial).• Deep experience in e-commerce, mobile and web based business, PPC, SEO, SEM and social media

marketing.• Accounting and inventory control. Client management and project management. Conflict resolution.• Utilizes well defined goals, humor and a positive work ethic to establish a fun, high energy culture

throughout the organization.• Developed and implemented strategic objectives, budgets and optimize P&L to ensure profitability goals

and a high level of customer/client satisfaction are achieved.• Excellent technical skills, conversant on a variety of software and industry machinery.• Adopts well to changing environments and priorities and successfully manages the implementation of

new initiatives.• Scheduled and supervised 10 Document Specialists and production schedules.• Built a strong team of 40+ international team members, fostered independence, individuality and a

cohesive productive team environment.• Directed teams, established goals and activities to attain new customers, and retain and grow existing

relationships.• Calculated daily, weekly and monthly production reports.• Liaised with key customer on project and negotiated deadlines.• Organized, planned and delegated daily work assignments to staff.• Business review meeting with client on a quarterly basis.

• Customer billing.

CUSTOMER SERVICE• Progressive customer service and sales experience.

• Excellent business and consulting skills required to meet and exceed customer expectations, including: data analysis, lead design, development and implementation of business solutions.

• Proven ability to build trust and credibility with customers, partners and internal colleagues.

• Solution oriented, understands complex problems and formulates actionable plans.

• Works effectively as a sole contributor or in a cross functional team environment.• Manages multiple projects concurrently.• Strong presentation skills and comfortable presenting to mid-level and executive management.

• Worked with Sales Management in the development of new and expanding business opportunities for service and solution offerings.

• Partnered with Sales and Clients to get to true business needs to help create accurate proposals, detailed SOP, and presentations to address the proper solutions for new and existing clients.

• Worked with Vendors, Finance and other internal resources to accurately price business solutions.• Maintained up to date understanding of all hardware and software products, including stand-alone and

complex multi-user environments.• Responsible for developing and managing vendor relationships for hardware services support.• Oversaw shipping and product fulfillment. Using UPS, USPS and FedEx Web-Base system.

TRAINING AND DEVELOPMENT• Developed streamlined hands on training and on-boarding programs; resulting in reduction in training

times, employees were able to start jobs sooner realizing a savings to the company.

• Drove employee engagement that enabled successful customer experience, sales effectiveness, and product knowledge. Training improved customer satisfaction, loyalty and engagement.

• Developed and implemented a comprehensive training program, curriculum and operating manual which empowered students to excel and create world class learning focusing on a core of continual improvement and creativity.

• Created reward and recognition programs for team development and motivation.• Trained all new hires on how to safely use all equipment and machinery; resulting in a reduction of

injuries on the job.• On-going training of all employees on company policies, guidelines, cash accounting, product creation

and customer service.• Developed end-to-end customer service training, coached, trained and developed staff to ensure

commitment to consistently exceed customer expectations, resulting in increased customer servicescores, positive feedback and sales referrals.

TECHNICAL COMPETENCIES• Ten years, hands-on experience on Docutech, Docucolor, Oce and large-scale sheet fed printing and

publishing machines, RIP, RDO document management systems.• Progressive experience as manager. Exceptional skills in the following: Linux, Windows and Mac OS,

iOS, Android OS, TCP-IP, HTML, JavaScript, SQL, Microsoft Office software, Adobe CS production suite, web-programing, network administration, office management, CRM, Salesforce, Sharepoint, MS Project.

• Developed and implemented web based document management and fulfillment solutions, engineered standalone web servers, database and bar code creation and reading hardware. Solutions designed to address complex compliance guidelines for health care and financial institutions as mandated by regulatory institutions.

• OSI model, Networking, PS/PCL/PDL and Document/Device control languages and machine inter connectivity

• Systems enabled project tracking and accountability as specified by SOP.

EXPERIENCE2009 – Present Owner/General Manager Digital Media Group2013 – Present Entrepreneur/Owner eFresh Electronics2013 – 2015 Trainer/Tour Development Ride the Ducks International / SF2012 Director, Prod Development New Epic Media2010 – 2015 Yacht Captain Woodmark Hotel and Yacht Club2009 – 2010 Vessel Captain Ride the Ducks Seattle1997 – 2009 Systems Analyst, Nat’l Lead Xerox Business Services1997 – 2005 Owner/Managing Partner BC Grafix1995 – 1997 Computer Services Manager FedEx/Kinkos1986 – 1995 Manager/Trainer Hoder Restaurants/DQ

ADDITIONAL• USCG Master of Inland & near coastal waters. 50 GDT Ship Captain License.

• Published Author – Musician – Actor – Small Business Owner