WERNER M. STEINMANN1705 Coit Road. 1110, Plano, TX 75705| C: (214) 436-2433 | w.michael.steinmann@gmail.com

SUMMARYHighly experienced customer service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

HIGHLIGHTS Sales Electrical repairs Customer Service

Leadership Organization German background

EXPERIENCE

09/2014-01/2015 Mechanical AssemblerBELCAN Staffing Company － Dallas, TX Customized mechanical parts for proper fitting into pharmaceutical

machinery Connected wire harnesses to directed points through the use of blue prints Assembled electrical parts for production purposes Soldered components into circuit boards

02/2003-06/2014 Tool Rental TechnicianHome Depot － Plano, TX Maintained and built customer and contractor relationships Maintained an adequate inventory of parts for repair Performed preventive maintenance on tools Repaired and maintained fleet tools Diagnosed problems with equipment and made necessary repairs. Ensured tools are repaired and available for rental in a timely manner while

keeping costs to a minimum Processed tool rental transactions (logged repairs and work orders,

generated contracts, processed deposits, turned contracts into invoices upon equipment return

Trained new Tool Rental Associates on turning, operating, and minor repairs of new and existing tools

Demonstrated different tools and machines to customer, to ensure proper handling and operating

Collected payments from customers and maintained accurate customer records

Maintained communications with management, co-workers, and marketing regarding new equipment, equipment availability and rental programs

WERNER M. STEINMANN, continued…EXPERIENCE, cont.

Outside Sales Representative Material Handling Company － Denver, COSteinbock-Boss Company－Munich, Germany Jungheinrich- Logistic Equipment Company－Munich, Germany Managed outside sales Sold used and new forklift and logistic equipment Created customized proposals to optimize and solve customer

logistical needs

Electro-mechanic technicianAGFA-Gevaert AG Manufacturing Company － Munich, Germany Assembled machinery components Built prototype machinery based on blueprints for later production purposes Produced cable harnesses for different applications Repaired electrical circuit boards with soldering iron Exchanged components on circuit boards Tested electrical devices by using diagnostic tools: voltmeter, oscilloscope

EDUCATION

High School Equivalence & Electro-mechanical trade school － Munich, Germany

MILITARY German Air Force--American Missiles-Hawk System

LANGUAGES Read, write, and speak German fluently

SKILLS Self-motivated and able

to work independently with minimum supervision

Strong decision making capabilities and excellent communicator

Problem solver Able and willing to adapt to changing

environment, situations, and job responsibilities

Excellent customer service skills Enjoys working in a team-oriented

environment and goal orientated Great organizational skills