Michael R Hollis -Technical Current Resume - 11-16-2016

Download Michael R Hollis -Technical Current Resume - 11-16-2016

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1. TECHNICAL QUALIFICATIONS EDUCATION REMINGTON COLLEGE Mobile, Alabama (FORMERLY SOUTHEAST COLLEGE OF TECHNOLOGY) Bachelors of Applied Science Degree, Electronic Computer Engineering Technology, Graduated: July, 11 2003 Software Experience Electronic Circuitry Experience Microsoft Windows 10, 8, 7, Vista, XP, 2000, 98 Analog to Digital Converters Microsoft Power Point 2003, 2007, 2013 , 2016 Digital to Analog Converters Microsoft Word 2003,2007, 2010,2013, 2016 Computer Circuitry Assembly Microsoft Excel, Access 2003, 2007, 2010,2013 Microsoft SharePoint 2010 Microsoft SCCM Deployment CONSOL 2012 Microsoft DSM CONSOL 2012 Microsoft Server 2008 / 2012 AutoCAD software applications Fileter Circuits P L Cs Fiber Optics (SAP) System Application and Products Norton Ghost Server Application Remedy IT Support console Dameware DRS-MRC Administrator (SCSM)System Center Service Manage (SAN) Storage area network (Army National Guard) Novel NetWare 5.1 / Administrator Altris Help Desk Agent 6.0 Console y LANDesk 8.7 CONSOLE / Imaging software Solarwinds Nodes Management Consul IBM Lotus Notes 7.0 / IBM Server Support (Amtrak Union Station DC) Acronis Recovery & Imaging Software USMT Windows Migrating Tool Software McAfee End Point Encryption Cisco/Tandberg/Polycom conference equipment HP/WYSE VMware Work Stations for Windows FOREIGN LANGUAGE SKILLS Fluent in speaking, reading and writing the German language US Army Veteran / Army National Guard Veteran Certifications Hazardous Chemical Operation Specialist MS Active Directory /Administrator Microsoft Server 2003 MCSE Server 2003 / Microsoft Exchange Server Blackberry Server Applications /Administrator Citrix Secure Tunnel Systems /Administrator Novel NetWare 5.1 / Administrator A+ Transportation Worker Credentials (TWIC) Card Email hollismichael214@gmail.com (main) technicalone@yahoo.com michael.hollis214@hotmail.com MICHAEL R. HOLLIS Open to relocation US Military Veteran Phone (5018388088) 2. Novel 7.5 Network Administrator / MS Server 2003 administrator / BlackBerry BEZ Administrator / AD +Exchange I have Sixteen years of technical experience and Twelve years of inventory and departmental management. United States Army nine years technical contracting East coast, Gulf coast, Mid-west PROFESSIONALEXPERIENCE IT manager (Sonexus) Cardinal Health North Little Rock 09/2016 /Present Daily Duties: Developing specific goals and plans prioritizing, organize, and accomplish daily Tasks within scope of work of the Phase levels. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Scheduling events, programs, and activities, as well as the work of others. Getting members of different IT groups to work together to accomplish tasks of the Service Level Agreement (SLAs). Also making decisions and solving problems Analyzing information and evaluating results to choose the best solution and solve problems. Interacting with Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources to sustain daily & weekly IT Department functions. Datapath.Inc Started 07/09/2015 07/12/2016 Senior Information Technology Analyst Level 2 One-year contract ended with Datapath.Inc. Installed, configured, and supported organization's local area network (LAN), wide area network (WAN), and Internet systems, network system. Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability. Monitored and tested Web site performance to ensure Web sites operate correctly without interruption. Assisted in network modeling, analysis, planning, and coordination between network and data communications hardware and software. Assisted computer user support specialists Tier 1 and computer network support specialists Tier 3. Independent Contracting HOLLISTECH.NICAL.LLC Started 12/15/2014 to 7/06/2015 ExterNetworks St Vincent Infirmary Hospital Sr. Help Desk Specialist Little Rock, AR Provided technical assistance to computer users. Answered questions or resolve computer problems for clients in person, or via telephone or electronically. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Contingent Network Services Consulting Field Installation engineer Little Rock, AR Installing Fortinet Proprietary device. Backup Cradle point installation removing the primary (WAN1) from the Fortinet and verifying failover to Backup are working by confirming transaction with the site Hollis Technical Consulting Independent Contractor Pc Rental & Repair Service 1015 W 2nd Street Little Rock, AR Barrister Global Services, Network, Inc. Little Rock, AR NCR Cash Drawers Kiosk upgrades running new CAT5 cable punching down connections to new Patch Panels Labeling new connections updated CCTV security system to be administered through Cisco Router as a Test and Turn-up-Field Engineer communicated Network Services helpdesk for install testing and to determine whether adjustments need to be made. Skills Unlimited 10802 Executive Center Dr. Independent Contractor Little Rock, AR Childrens Hospital 1 Children's Way Little Rock, AR 72202 Michael Hollis- 2 3. Provided Windows 7 OS imaging & OS upgrades maintenance and problem resolution for standard desktop/laptop systems. The environment was mostly Windows XP OS, with approximately 10% Macintosh and 10% Linux. COTS Proprietary software installation trouble shooting, problem resolutions for software system configurations ExterNetworks - Piscataway, NJ (Contractor) in Little Rock, Arkansas 05/02/2013 to 12/15/2014 Installing and configuring juniper routers Test and Turn-up-Field Engineer and Fiber Optics Assemble and install communication equipment Juniper Routers, wiring, and power apparatus. Test repaired, newly installed, updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation. Setup IP Configuration for all office computers for data security transfer through Juniper Router to Corporate office. Demonstrated equipment to customers explained how to use and responded to any inquiries or complaints. Also performed duties as fiber optic technician i installed and maintain cable lines that provide Internet and television services for public and private use of this company. I spliced fiber optic cables including both loose tube and ribbon optic cables. Construct a proper splice case, including but not limited to: grounding, bonding, isolation, slack storage and sealing. Prepare and maintain splicing records, schematics and diagrams. Built graphical worksheets for contractors use and used rafting technique in Visio and other required programs. Understand Staking Sheets and ITD/UDOT blueprints. Performed work in accordance with industry standards. Be familiar with RUS standards, read and follow design engineers instructions and specifications, maintain the scope of work on the project and adhere to safety procedures. Adjust or modify equipment Computers and network to enhance equipment performance or to respond to customer specific requests of use of IT equipment. Windstream Communications Little Rock, Arkansas Contractor 11/13/2012 to 03/22/2013 (Network Engineer 1) Employed through Competent Staffing Resource Inc. Contractor Scalable, reliable, and manageable network solutions Method of Procedures (MOPS) Managed network expansion/conversion/decommission data projects of moderate scope Remove and remake connections in order to change circuit layouts, following work orders or diagrams. Forecasts, orders, and implements new/replacement network equipment provisioning configuration MPLS, VLANS, VPLS, EPIPES, APIPES, IES SR 7750 cross connection configuration of SR 7750 , Calix C7 dslams Junipers routers, Cisco routers and Facilities using Defined capital management procedures. Manages capacity of various data network elements and interfaces to ensure availability and to prevent held orders Identifies necessary network changes, validates proposed changes through testing, develops/submits a detailed work plan, and interfaces with the Data Network Operations group to successfully implement these changes on the production network Experienced in Configuration management / Change management protocols. Other job related duties as needed/assigned/experience with Remedy ticketing systems, Metasolv network augmentation systems/ASAP CenturyLink (A2E Engineer 1 Test &Turn up) (Teksystems) Monroe, Louisiana (Contractor) 06/20/10 to 11/12/12 Duties: Configuration, deployment and troubleshooting of Cisco 7600, 4507, 3400. Assess existing facilities' needs for new or modified telecommunications systems. Alcatel 7750SR configuration and provisioning of; VLANS, MPLS, VPLS, EPIPES, APIPES, IES Multiprotocol label switching (MPLS) created a virtual private networks (VPN) at each subscriber location Provisioning & Configuration of Enterasys switches, Adtrans, Calix C7 dslams Ethernet customers, VLANS Configuration of Cisco routers switches and Junipers Routers Cisco Routers: 2500, 2600, 2800, 3600, 3700, 7200 and 7600 Series Routers Cisco Switches: 2950, 2960, 3550, 3560, 4500 and 6500 Series Switches Experienced in Configuration management and Change management protocols. Switching clients from DSL to Fast Ethernet test & turn up Communicated outside system engineers to ensure broadband paths are set up properly and diagnose and solve operational Connection problems. Documented design specifications with MS Visio, installation instructions, and other system-related information. Michael Hollis- 3 4. Develop and implement solutions for network path problems. Provided Remote Access support through Alcatel-Lucent 5650 Service Aware Manager (SAM)/Control Plane Assurance Manager (CPAM) GUI Shell Oil International E&P (Contractor) New Orleans, Louisiana 04/2010 to 06/2010 PC Rollout Vista Migration Team Lead Help Desktop Support Profile & Data Transfer to new PCs & VMware For Shell Oil EP Project Services One Shell Square Downtown & NARCO Oil Refinery Norco, Louisiana Information removal with MS migration software registry configuring for AutoCAD setup MS Outlook User Information, Mail Server information, and Login Information from Active directory Expanded and upgraded VMware operating system that serves new purposes and improves workflow. 1. GB of available disk space for the application. Additional hard disk space if required for each virtual machine Provided staff and users with assistance solving computer related problems, malfunctions and program problems. Tested, maintained, and monitor computer programs and system, including coordinating the installation of new computer programs. Performed VMware data backups and disaster recovery operations. Monitored network performance to determine whether adjustments need to be made, And to determine where changes will need to be made in the future. Diagnosed, troubleshot, and resolved hardware, virtual software, and other network connectivity and system problems and replace defective e laptops or desktop when necessary. Configured virtual machine by assigning it memory, disk, ports, and networking Configured, VMware monitor, and maintain email applications, advanced virtualization software virus protection software. ThyssenKrupp Steel Calvert, Alabama 08/2009 to 03/2010 Employed Through: Vision Technologies/ HP Technical Services (Contractor) Technical Administrative Lead for WYSE / HP VMware helpdesk support and Nortel IP phone system Console. Consulted with users, management, vendors, and technicians to assess computing needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Provided users with technical support for computer problems Exchange server VMware CRMS and SMTP server. Recruited, hired, trained and supervise staff, or participate in staffing decisions. Lead technician dispatch overseeing HP ticketing system for urgent tickets from CEO; s and corporate executives, SLAs also Nortel phone service administrator for new phone setup. Maintained and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Provided planning, design, Configured, VMware monitor, (SCSM) System Center Service Manage and maintain email applications implementation and troubleshooting of daily operations of the communications network and telephone applications. (CompuCom) Chevron oil Refinery Pascagoula Mississippi &Houston, Texas. (Contractor) 04/20/2009 to 08/17/2009 Team Lead Supervisor-all staging area and the primary point of contact for the Red and Blue teams PC rollout project night shift Pascagoula Mississippi / Houston, Texas. Reviewed project plans to plan and coordinate rollout project activity. Developed computer information resources, providing for data security and control, strategic computing, and disaster recovery. Consulted with users, management, vendors, and technicians to assess computing needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Provided users with technical support for computer problems. Recruited, hired, trained and supervise staff, and participate in staffing decisions. As the Red team lead I manage the Red, Blue and in some cases Green team resources to meet the daily deployment activity. In addition, as the Red team lead performed initial troubleshooting for all technical issues during the GIL 3 imaging, staging, Michael Hollis- 4 5. migration, and delivery processes for the IT Department at the Chevron Refinery Pascagoula Mississippi. (Contracted for Insight Global National Guard Bureau, J3, Pentagon Arlington, VA (Active Duty) 08/2003 to 09/2006 MOS 25B Network Engineer Computer Systems Engineer Specialist /Architect National Guard Bureau, Strength Maintenance Operations Pentagon Network NCO Administrator /Blackberry Server Manager /Microsoft Exchange Server Network NCO, Resource Branch ASM HQ National Guard Bureau Pentagon (Active Duty) Provided technical leadership for the IT Support Section of the Desktop Services Group (ASM) NGB in the Information Technology Services Department of JP1Provided in-depth support for technical platforms and technologies including Windows network, SharePoint and application and security architectures provided LAN/WAN and telephone configurations support, utilizing internal and / or external resources. PC refreshes, GIS rollout, server migrations and hardware replacement HP / VMware Work Station for Windows Vista, XP, COTS and GOTS configuration software. Adjusted network sizes to meet new volume or capacity demands. Design, build, or operate equipment configuration prototypes, including network hardware Storage area network (SAN) Universal Storage servers, and server operation systems. Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas. Communicated with system users to ensure accounts are set up properly or to diagnose and solve operational problems. Documented design specifications and installation instructions for knowledge database, and other system-related information. Provided Remote Access support through Citrix server systems for all 54 States, connected with the NGB/ASM branch. Provided desktop, Profile setup for Exchange and SMTP server support for ASM / NGB departments Provide technical leadership for centralized management of desktop and laptop systems. Provided maintenance and problem resolution for standard desktop/laptop systems. The environment was mostly Windows OS, with approximately 10% Macintosh and 10% Linux. Provided support for MS Active Directory domain administration for 80 users and computers on ASM network. General desktop and user support duties included COTS & GOTS Software loading Dell Server configuring and putting in and answering detailed ticket reports though the Remedy service software console for PC Laptop and server Issues with Remote Access or phone support. http://www.indeed.com/me/19580211214_mhollis https://www.linkedin.com/in/michaelhollis214 http://www.beyond.com/Michael-Hollis-IT References- Available upon request Michael Hollis- 5 6. migration, and delivery processes for the IT Department at the Chevron Refinery Pascagoula Mississippi. (Contracted for Insight Global National Guard Bureau, J3, Pentagon Arlington, VA (Active Duty) 08/2003 to 09/2006 MOS 25B Network Engineer Computer Systems Engineer Specialist /Architect National Guard Bureau, Strength Maintenance Operations Pentagon Network NCO Administrator /Blackberry Server Manager /Microsoft Exchange Server Network NCO, Resource Branch ASM HQ National Guard Bureau Pentagon (Active Duty) Provided technical leadership for the IT Support Section of the Desktop Services Group (ASM) NGB in the Information Technology Services Department of JP1Provided in-depth support for technical platforms and technologies including Windows network, SharePoint and application and security architectures provided LAN/WAN and telephone configurations support, utilizing internal and / or external resources. PC refreshes, GIS rollout, server migrations and hardware replacement HP / VMware Work Station for Windows Vista, XP, COTS and GOTS configuration software. Adjusted network sizes to meet new volume or capacity demands. Design, build, or operate equipment configuration prototypes, including network hardware Storage area network (SAN) Universal Storage servers, and server operation systems. Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas. Communicated with system users to ensure accounts are set up properly or to diagnose and solve operational problems. Documented design specifications and installation instructions for knowledge database, and other system-related information. Provided Remote Access support through Citrix server systems for all 54 States, connected with the NGB/ASM branch. Provided desktop, Profile setup for Exchange and SMTP server support for ASM / NGB departments Provide technical leadership for centralized management of desktop and laptop systems. Provided maintenance and problem resolution for standard desktop/laptop systems. The environment was mostly Windows OS, with approximately 10% Macintosh and 10% Linux. Provided support for MS Active Directory domain administration for 80 users and computers on ASM network. General desktop and user support duties included COTS & GOTS Software loading Dell Server configuring and putting in and answering detailed ticket reports though the Remedy service software console for PC Laptop and server Issues with Remote Access or phone support. http://www.indeed.com/me/19580211214_mhollis https://www.linkedin.com/in/michaelhollis214 http://www.beyond.com/Michael-Hollis-IT References- Available upon request Michael Hollis- 5