MICHAEL GELLER510 NW 78th TerracePlantation, FL 33324

(954) 261-4455geller.j.michael@gmail.com

OBJECTIVE: Dynamic professional seeks General Management/supervisory position in a growing organization offering stability, challenge, and the opportunity for advancement.

GENERAL MANAGERTEAM DEVELOPMENT & TRAINING / BUSINESS RELATIONS / CLIENT-ORIENTED MANAGEMENT

Dynamic, seasoned professional, with years of outstanding operations management, team development, hospitality administration, and client relationship building experience. Consistently goes beyond the requirements of the job to achieve corporate objectives while ensuring customer satisfaction. Proven track record in building cohesive and productive teams through training, motivating and mentoring. Establishes metrics, assesses performance and implements strategies for improvement to maximize operational efficiency. Ability to analyze organizational processes, coordinate resources and budgets and manage inventories. Excellent written, verbal and interpersonal communication skills. Quickly establishes rapport and cultivates lasting relationships with internal and external stakeholders. Innovative, resourceful problem-solver entrusted to multitask complex assignments to meet demands.

PROFESSIONAL HIGHLIGHTS: Staff Development & Training Vendor Relationships Budgeting, Forecasting & Planning Financial Accounting Retail and Hospitality Management Event Coordination Inventory Management Client Relationship Management

EXPERIENCE HIGHLIGHTS:

LEADERSHIP/OPERATIONS MANAGEMENT: As General Manager, supervised and coordinated several departments and as many as 80 employees. Coordinated and directed the daily activities of staff members in a fast-paced environment aimed at delivering

exceptional customer service while adhering to corporate and legislative guidelines, benchmarks and objectives. Administered, monitored and controlled profitability objectives set forth in company budgets and forecasts. As Accounting Executive, oversaw smooth functioning of day-to-day fiscal operations, such as billing, fiscal alliances

with sub-contractors and sales tax payments. Analyzed fiscal operations and generated weekly and monthly Profit and Loss Reports to identify profit opportunities. Collaborated with team members to develop daily, weekly, and yearly budgets. Planned and delegated assignments based on workload assessment, employee schedules and availability. Charged with scheduling and planning for all departments. Effectively managed three separate inventories, ensuring minimal losses for the organization. Oversaw logistical and administrative support needs for meetings and special events, such as banquets. Successful in achieving superior marks on state and private health inspections for different establishments through

constant monitoring of operations and staff performance.

CLIENT RELATIONSHIP MANAGEMENT: Built and maintained client relationships by thoroughly conducting client needs assessments to identify preferences

and consistently drive organizational profitability. Monitored emails, phone calls and mail from customers and responded to questions or concerns in a timely,

professional manner. Managed and resolved escalated customer concerns as necessary. As General Manager for Improv Comedy Club, fostered lasting relationships between the establishment and talent,

managers, representation, and media outlets.

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STAFF DEVELOPMENT & TRAINING: Implemented team building meetings to enhance staff morale, productivity and teamwork. Led daily, weekly and monthly staff meetings to coach team members on attaining the highest customer service

benchmarks and ensuring the highest quality of food, drink and other services. Responsible for leading teams to be customer relations focused and revenue driven. Provided on-site inspections of work performed to ensure quality assurance and provide feedback to team members. Performed quarterly evaluations for staff using set criteria and focused on strengths and improvement areas. Supervised the professional development, goal-setting and operations of department leaders, ensuring processes are

streamlined and aligned to ensure high profitability. Facilitated time management training to increase team productivity. Proctored staff exams to identify extent of food and beverage recipe knowledge. Fostered a collaborative environment by working with team members to write five different menus.

PROFESSIONAL EXPERIENCE:Chilis/Brinker Int.-, Weston, FL | Ft Lauderdale, FL 2014 - PresentAssistant General Manager/Culinary Manager

Hard Rock International/Hard Rock Café, Miami, FL 2013 - 2014Retail Operations Manager

Improv Comedy Club and Dinner Theatre/Wet Willies, Miami, FL | Hollywood, FL 2010 - 2013General Manager

TGI Friday’s/Carlson Restaurants Worldwide, Palm Beach Gardens, FL 2007 - 2010Assistant General Manager

The Original Steakhouse and Sports Theatre, Plantation, FL | West Palm Beach, FL 2001 - 2006General ManagerEDUCATION:Tallahassee Community College, Tallahassee, FL 1998Associate’s Degree in BusinessSKILLS: Proficient in Microsoft Word, Excel and PowerPoint. Adept in Windows OS, Mac OS, internet research, troubleshooting, menulink, and Point of Sale systems.

REFERENCES AVAILABLE UPON REQUEST

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