mgs 3400 quiz1

ch1Student: ___________________________________________________________________________

1. The theories and concepts found in OB are actually drawn from two disciplines: human resourcesmanagement and strategic management.

True False

2. The integrative model of OB in the text presents five individual mechanisms that directly affect theindividual outcomes: motivation; learning and decision making; job performance; stress; and trust,justice, and ethics.True False

3. Personality and cultural values reflect the various traits and tendencies that describe how people act.

True False

4. The resource-based view suggests that a resource is more valuable when it can be imitated.

True False

5. People create history - a collective pool of experience, wisdom, and knowledge that benefits theorganization.

True False

6. Unfortunately, given that good employees move from one organization to another, they do not create aresource valuable enough for creating competitive advantage.

True False

7. According to research conducted using the prospectus of IPO companies, firms who valued OB had a 19percent higher survival rate than firms who did not value OB.

True False

8. The Rule of One-Eighth suggests that about 88 percent of the companies will actually do what isrequired to build profits by putting people first.

True False

9. The method of intuition suggests that people hold firmly to some belief because it seems obvious orself-evident.

True False

10. The best way to get a feel for the correlation between two variables is to look at a scatterplota graphmade from those two columns of numbers.

True False

1

11. Human resource management focuses on the product choices and industry characteristics that affect anorganization's profitability.

True False

12. Team processes play an important role in achieving the primary outcomes of job performance andorganizational commitment.

True False

13. The Container Storea Texas-based retailer, uses a "celebration mailbox" voicemail system thatcompliments employees for especially good performance. This is an example of motivation.

True False

14. The integrative model acknowledges that employees work in one or more work teams led by someformal leader.

True False

15. Group mechanisms shape satisfaction, stress, motivation, trust, and learning.

True False

16. Personality and cultural values are the two factors that reflect the characteristics of individualemployees.

True False

17. Resources like culture, teamwork, trust, and reputation are termed "socially complex" because it is notalways clear which organizations do (and do not) possess them, though it is clear how they came todevelop.

True False

18. Big decisions can be copied; they are visible to competitors and observable by industry experts andanalysts.

True False

19. Since good people create history and socially complex resources, they are easy to imitate.

True False

20. Firms that do not undergo an IPO typically have shorter histories and need an infusion of cash to grow orintroduce some new technology.

True False

21. The integrative model of OB was designed with the Rule of One-Eighth in mind.

True False

22. It is often easy to "fix" companies that struggle with OB issues.

True False

2

23. The "Sharing Information" principle introduced by Jeffrey Pfeffer indicates that imparting general skillswill reduce secrecy and increase knowledge of company operations.

True False

24. "Work should be structured around teams so that employees can pool their work-related knowledge" isassociated to Jeffrey Pfeffer's principle of "Reduction of Status Differences"

True False

25. Scientific methods begin with hypotheses and require that these be used to inspire theories.

True False

26. According to the Method of Experience, people hold firmly to some belief because scientific studieshave tended to replicate results using a series of samples, settings, and methods.

True False

27. The best way to get a feel for the correlation between two variables is to look at a scatter plota graphmade from those two columns of numbers.

True False

28. Understanding correlation is important because OB questions are not "yes or no" in nature.

True False

29. Hypotheses takes all the correlations found in studies of a particular relationship and calculates aweighted average.

True False

30. Meta-analysis offers more compelling support for the potential benefits of social recognition than themethods of experience, intuition, or authority could have provided.

True False

31. _______ is a field of study devoted to understanding, explaining, and ultimately improving the attitudesand behaviors of individuals and groups in organizations.

A. SociologyB. Organizational behaviorC. Strategic managementD. Social psychologyE. Economics

32. Which of these takes the theories and principles studied in OB and explores the "nuts-and-bolts"applications of those principles in organizations?

A. Human resource managementB. EconomicsC. Social psychologyD. SociologyE. Strategic management

3

33. An OB study might explore the relationship between pay and motivation, whereas a _______ studymight examine the best way to structure compensation programs.

A. strategic managementB. anthropologyC. organizational developmentD. economicsE. human resource management

34. Which course focuses on the product choices and industry characteristics that affect the organization'sprofitability?

A. organizational behaviorB. economicsC. social psychologyD. strategic managementE. human resource management

35. American Drinks International is a soft drink manufacturer in the carbonated soda industry. The firm iscommissioning a study to explore how the company's expansion into the new product segment oftropical fruit flavored soda would affect its profitability. Such a study is addressed in which of theseareas?

A. industrial and organizational psychologyB. human resource managementC. strategic managementD. social psychologyE. organizational behavior

36. OB research on job performance and individual characteristics draws primarily from studies inA. industrial and organizational psychologyB. economicsC. strategic managementD. sociologyE. marketing

37. Research on satisfaction, emotions, and team processes found in OB draws heavily from studies in

A. sociologyB. economicsC. strategic managementD. social psychologyE. marketing

38. Models from _______ are used to understand motivation, learning, and decision making in OB.

A. marketingB. economicsC. sociologyD. strategic managementE. anthropology

4

39. The primary outcomes of interest to organizational behavior researchers are:

A. job performance and organizational commitmentB. organizational culture and organizational structureC. team processes and team characteristicsD. personality and abilityE. stress and motivation

40. According to the integrative model of organizational behavior, the two organizational-level variablesthat impact individual-level attitudes and behaviors are:

A. job performance and organizational commitmentB. culture and structureC. team processes and team characteristicsD. personality and abilityE. stress and motivation

41. According to the integrative model of organizational behavior, the two types of group-level variablesthat impact individual-level attitudes and behaviors are:

A. job performance and organizational commitmentB. learning and decision makingC. leadership and teamsD. personality and abilityE. stress and motivation

42. According to the integrative model of organizational behavior, two of the individual characteristics thatimpact individual attitudes and behaviors include:


43. The integrative model of organizational behavior includes a number of individual mechanisms thatdirectly impact job performance and organizational commitment. Those mechanisms include:A. leader styles and behaviorB. organizational culture and organizational structureC. team processes and team characteristicsD. personality and abilityE. stress and motivation

44. All of these are individual mechanisms as reflected in the integrative model of organizational behaviorexcept:

A. stressB. motivationC. job satisfactionD. learningE. job performance

5

45. According to the integrative model of organizational behavior, which of these is an individualoutcome?

A. job satisfactionB. abilityC. job performanceD. personalityE. motivation

46. What Suzie feels when thinking about her job and doing her day-to-day work is captured in herA. abilityB. job satisfactionC. personalityD. organizational cultureE. leadership style

47. Which of these individual mechanisms reflects employees' psychological responses to job demand thattax or exceed their capacities?

A. job satisfactionB. abilityC. job performanceD. leadership styleE. stress

48. Which of these individual mechanisms captures the energetic forces that drive employees' work efforts?

A. MotivationB. abilityC. job performanceD. personalityE. stress

49. _______ reflect the various traits and tendencies that describe how people act, with commonly studiedtraits including extraversion, conscientiousness, and collectivism.

A. leadershipB. stressC. job performanceD. personality and cultural valuesE. organizational structure

50. Which of these mechanisms dictates how the units within the firm link to other units?

A. organizational cultureB. organizational abilityC. job performanceD. organizational structureE. organizational leadership

51. Which of these mechanisms captures shared knowledge about the rules, norms, and values that shapeemployee attitudes and behaviors?

A. organizational structureB. organizational abilityC. organizational cultureD. job performanceE. organizational leadership

6

52. A resource is more valuable if it is:

A. rareB. imitableC. transparentD. simpleE. all of the above

53. People are inimitable for all of the following reasons except:

A. they create a historyB. they purchase new technologyC. they make numerous small decisionsD. they create socially complex resourcesE. unfortunately, people are not inimitable

54. According to the survey of executives of 968 publicly held firms, the results revealed that a one-unitincrease in the proportion of the workforce involved in the high performance work practices wasassociated with all of these except:

A. an approximately 7 percent decrease in turnoverB. $27,000 more in sales per employeeC. $18,000 more in market valueD. $3,800 more in profitsE. $638 more in employee bonuses

55. According to the survey of executives of 968 publicly held firms, the results revealed that a one-unitincrease in the proportion of the workforce involved in the high performance work practices wasassociated with which of these?

A. An approximately 37 percent increase in turnoverB. $627,000 more in sales per employeeC. $918,000 more in market valueD. $3,800 more in profitsE. $1,638 more in employee bonuses

56. In exploring the importance of OB to company performance, the survey of executives of 968 publiclyheld firms included of all of these outcomes except:

A. turnoverB. productivityC. firm survivalD. profitabilityE. market value

57. According to the study focused on initial public offerings, firms who valued OB had a _______ percenthigher survival rate than firms who did not value OB.

A. 71B. 19C. 47D. 50E. 3

7

58. According to the study focused on Fortune's "100 Best Companies to Work for" list, the results revealedwhich of these?

A. The "100 Best" firms were more profitable than their peersB. The "100 Best" firms were less profitable than their peersC. There was no difference in the profitability of "100 Best" and their peersD. The "100 Best" firms actually had a 19 percent higher turnover rate than their peersE. The "100 Best" firms lost market value by more than 50 percent after getting on the list due to heavy

expenditure related to value placed on OB

59. According to the Rule of One-Eighth,

A. At least 88 percent of organizations will do everything necessary to put people first and thereby buildprofits

B. At best 12 percent of organizations will actually do what is required to build profits by putting peoplefirst

C. 75 percent of organizations won't believe the connection between how they manage their people andthe profits they earn

D. 38 percent of the organizations try to make a single change to solve their problemsE. One in eight organizations miserably fail at making the people to profit connection

60. Jeffery Pfeffer's Seven Principles of Successful Organizations include all of these except:

A. selective hiringB. extensive trainingC. sharing informationD. downsizingE. high and contingent compensation

61. Philosophers argue that there are various ways of knowing things. The text addresses all of theseexcept:

A. experienceB. authorityC. scienceD. intuitionE. exhibition

62. Scientific studies are based on the scientific method originated by Sir

A. Jeffery PfefferB. Frederick TaylorC. Charles DarwinD. Francis BaconE. Robert Hogan

63. A collection of assertions that specify how and why variables are related, as well as the conditions inwhich they should (and should not) be related refers to aA. hypothesisB. verificationC. theoryD. dataE. none of these

8

64. _______ are written predictions that specify relations between variables.

A. HypothesesB. VerificationsC. TheoriesD. DataE. None of these

65. Which of these abbreviations represent the correlation?

A. cB. xC. rD. hE. d

66. _______ summarize the statistical relationships between variables.

A. DataB. CorrelationsC. ObservationsD. CollectionsE. Methods of knowing

67. Correlation can be positive or negative and can range from:

A. -1 to + 1B. -.5 to + .5C. -1 to + 10D. .1 to 1E. None of these

68. In organizational behavior research, a correlation of .50 is considered:

A. weakB. strongC. moderateD. uselessE. perfect





9

71. In organizational behavior research, a correlation of + 1 is considered:

A. weakB. unimpressiveC. moderateD. uselessE. perfect

72. Which of these takes all the correlations found in studies of a particular relationship and calculates aweighted average of them?

A. human resource managementB. resource-based viewC. meta-analysisD. strategic managementE. method of intuition

73. A meta-analysis conducted on the effects of social recognition and job performance across studiesconducted in 96 different organizations in the service industry indicates an average correlation of_______.

A. .66B. .50C. -1D. .21E. .03

Scenario: Ben BarrackAs a student, you have been attending the local university majoring in Business. You have signed up forthis course on Organizational Behavior. You are also working as an assistant manager at a localrestaurant where Ben Barrack is the manager. When Ben finds that you are enrolled in an OB course, helaughs and says OB is common sense, you don't need a course on it and that if you take strategicmanagement, it gives you the same information. Ben comments that the only thing he needs to worryabout is the job performance of his employees. Having just studied this chapter, respond to the followingquestions and Ben's comments and beliefs.

74. As Ben suggested, does strategic management gives you the same information as OB?

A. YesB. No

75. Ben suggested that he only needs to worry about the job performance of his employees. After learningabout the integrative model of OB, you might explain that there is one other key outcome that he shouldworry about:

A. organizational commitmentB. self-actualizationC. relatedness needsD. downsizing practicalityE. none of these

76. You should tell Ben that according to the integrative model of OB, the following two concepts representindividual mechanisms that have a direct impact on job performance.A. stress and motivationB. personality and abilityC. team processes and team characteristicsD. leadership styles and behaviorsE. organizational culture and organizational structure

10

77. If Ben truly wants to be an effective manager at this restaurant, he should be concerned with which ofthese?

A. organizational mechanismsB. group mechanismsC. individual mechanismsD. individual characteristicsE. all of these

Scenario: You Be the ConsultantYou have been just hired as an assistant to a leading consultant at Consultants-R-Us International. Thefirm specializes in employee personality. A recent client made this comment to your boss: "becausepeople come and go in an organization, financial resources are the only resources that matter." Your bossgives you the assignment to show the client how and why people matter.

78. Using the _______, you should be able to show the client that people are rare and inimitable.

A. method of intuitionB. resource-based view of the organizationC. method of authorityD. rule of one-eighthE. cost-based approach

79. Consultants-R-Us specializes in employee personality. According to the integrative model of OB, thefirm is specializing in:

A. an individual outcomeB. an organizational mechanismC. a group mechanismD. an individual characteristicE. none of these

80. When explaining to the client, you should explain the inimitability of people by drawing on all of thefollowing concepts except:

A. historyB. numerous small decisionsC. one big decisionD. socially complex resourcesE. all of these concepts should be drawn upon

81. OB can be contrasted with two other courses commonly offered in management departments: _____ andstrategic management.

A. project managementB. business managementC. human resource managementD. operations managementE. financial management

82. When a firm expands into a new product segment, it is known as:

A. market development.B. diversification.C. market penetration.D. concept development.E. product proliferation.

11

83. _____ research is vital to research on team characteristics and organizational structure.

A. Social psychologyB. Industrial and organizational psychologyC. AnthropologyD. EconomicsE. Sociology

84. _____ research helps inform the study of organizational culture.

A. Social psychologyB. Industrial and organizational psychologyC. AnthropologyD. SociologyE. Economics

85. According to the integrative model of organizational behavior, trust, justice, and ethics are:A. individual mechanisms.B. organizational mechanisms.C. group mechanisms.D. individual outcomes.E. group outcomes.

86. According to the integrative model of organizational behavior, which of the following is an individualoutcome?

A. Job satisfactionB. AbilityC. PersonalityD. Organizational commitmentE. Motivation

87. Which of the following reflects the degree to which employees feel that their company does businesswith fairness, honesty, and integrity?

A. Job satisfactionB. Trust, justice, and ethicsC. Team processesD. Personality and abilityE. Motivation

88. Which of the following deals with how employees gain job knowledge and how they use that knowledgeto make accurate judgments on the job?A. Team processesB. Trust, justice, and ethicsC. Learning and decision makingD. Personality and abilityE. Motivation

89. Which of the following affects the way people behave at work, the kinds of tasks they are interested in,and how they react to events that happen on the job?A. AbilityB. Trust, justice, and ethicsC. Learning and decision makingD. Team characteristicsE. Personality and cultural values

12

90. Which of the following describes the cognitive abilities, emotional skills, and physical abilities thatemployees bring to a job?A. AbilityB. Personality and cultural valuesC. Trust, justice, and ethicsD. Learning and decision makingE. Team characteristics

91. Which of the following influences the kinds of tasks an employee is good at and those with which anemployee may struggle?

A. PersonalityB. AbilityC. Trust, justice, and ethicsD. Learning and decision makingE. Cultural values

92. Which of the following summarizes the qualities that teams possess, such as their norms, their roles, andthe way members depend on one another?

A. Team processesB. Team innovationC. Team characteristicsD. Team problem solvingE. Team responsibilities

93. Which of the following summarizes how teams behave, including topics like cooperation, conflict, andcommunication?

A. Team responsibilitiesB. Team innovationC. Team characteristicsD. Team processesE. Team problem solving

94. Which of the following summarizes the process by which individuals attain authority over others?

A. Team characteristicsB. Team processesC. Leader styles and behaviorsD. Team responsibilitiesE. Leader power and influence

95. Which of the following captures the specific actions that leaders take to influence others at work?

A. Leader styles and behaviorsB. Team processesC. Team characteristicsD. Team responsibilitiesE. Leader power and influence

96. Which of the following mechanism captures "the way things are" in an organization?

A. Organizational structureB. Organizational abilityC. Organizational leadershipD. Job performanceE. Organizational culture

13

97. Which of the following statements about the resource-based view of organizations is false?

A. It describes what exactly makes resources valuable.B. It describes what makes resources capable of creating long-term profits for the firm.C. A firm's resources include financial and physical resources.D. A firm's resources include resources related to organizational behavior.E. It suggests that the value of resources depend on a single factor.

98. According to resource-based view, a resource is more valuable when it is rare and:

A. regular.B. simple.C. inimitable.D. transparent.E. common.

99. Which concept captures the idea that people make many small decisions day in and day out, week in andweek out?

A. Numerous small decisionsB. Resource-based viewC. Meta-analysisD. Rule of one-eighthE. Socially complex resources

100.According to Jeffery Pfeffer's Seven Principles of Successful Organizations, ______ suggests thatemployers must work hard to measure individual characteristics that cannot be supplied by training, suchas personality.

A. Sharing informationB. Extensive trainingC. Selective hiringD. Reduction of status differencesE. High and contingent compensation

101.Define organizational behavior. How does it differ from human resource management?

102.Illustrate the integrative model of organizational behavior using a diagram.

14

103.Identify the key individual outcomes in the studies of organizational behavior and describe the factorsthat affect these key outcomes.

104.Using the resource-based view of the organization, explain how people are a valuable resource. Providean example to justify your position.

105.Briefly describe the four different ways of knowing things. Which way do you believe provides thesoundest rationale and most compelling support?

15

ch1 Key1.(p. 7)

The theories and concepts found in OB are actually drawn from two disciplines: human resourcesmanagement and strategic management.

FALSEAACSB Standard 6

Blooms Taxonomy KnowledgeColquitt - Chapter 01 #1

Difficulty Level ModerateLearning Objective 1

2.(p. 8-9)

The integrative model of OB in the text presents five individual mechanisms that directly affect theindividual outcomes: motivation; learning and decision making; job performance; stress; and trust,justice, and ethics.FALSE

AACSB Standard 6Blooms Taxonomy Knowledge

Colquitt - Chapter 01 #2Difficulty Level Moderate

Learning Objective 23.(p. 10)

Personality and cultural values reflect the various traits and tendencies that describe how people act.

TRUEAACSB Standard 6



4.(p. 13)

The resource-based view suggests that a resource is more valuable when it can be imitated.



Difficulty Level EasyLearning Objective 3

5.(p. 13)

People create history - a collective pool of experience, wisdom, and knowledge that benefits theorganization.




6.(p. 15)

Unfortunately, given that good employees move from one organization to another, they do not createa resource valuable enough for creating competitive advantage.




1

7.(p. 15)

According to research conducted using the prospectus of IPO companies, firms who valued OB had a19 percent higher survival rate than firms who did not value OB.


Blooms Taxonomy KnowledgeColquitt - Chapter 01 #7Difficulty Level Difficult


The Rule of One-Eighth suggests that about 88 percent of the companies will actually do what isrequired to build profits by putting people first.




9.(p. 21)

The method of intuition suggests that people hold firmly to some belief because it seems obvious orself-evident.




10.(p. 23)

The best way to get a feel for the correlation between two variables is to look at a scatterplotagraph made from those two columns of numbers.




11.(p. 7)

Human resource management focuses on the product choices and industry characteristics that affectan organization's profitability.




12.(p. 8)

Team processes play an important role in achieving the primary outcomes of job performance andorganizational commitment.


Blooms Taxonomy ComprehensionColquitt - Chapter 01 #12


2

13.(p. 8)

The Container Storea Texas-based retailer, uses a "celebration mailbox" voicemail system thatcompliments employees for especially good performance. This is an example of motivation.


Blooms Taxonomy ApplicationColquitt - Chapter 01 #13


14.(p. 10)

The integrative model acknowledges that employees work in one or more work teams led by someformal leader.




15.(p. 10)

Group mechanisms shape satisfaction, stress, motivation, trust, and learning.




16.(p. 10)

Personality and cultural values are the two factors that reflect the characteristics of individualemployees.




17.(p. 13)

Resources like culture, teamwork, trust, and reputation are termed "socially complex" because it isnot always clear which organizations do (and do not) possess them, though it is clear how they cameto develop.




18.(p. 14)

Big decisions can be copied; they are visible to competitors and observable by industry experts andanalysts.




3

19.(p. 13-14)

Since good people create history and socially complex resources, they are easy to imitate.




20.(p. 15)

Firms that do not undergo an IPO typically have shorter histories and need an infusion of cash togrow or introduce some new technology.




21.(p. 18)

The integrative model of OB was designed with the Rule of One-Eighth in mind.




22.(p. 18)

It is often easy to "fix" companies that struggle with OB issues.




23.(p. 18)

The "Sharing Information" principle introduced by Jeffrey Pfeffer indicates that imparting generalskills will reduce secrecy and increase knowledge of company operations.




24.(p. 19)

"Work should be structured around teams so that employees can pool their work-related knowledge"is associated to Jeffrey Pfeffer's principle of "Reduction of Status Differences"




25.(p. 21-22)

Scientific methods begin with hypotheses and require that these be used to inspire theories.




4

26.(p. 21)

According to the Method of Experience, people hold firmly to some belief because scientific studieshave tended to replicate results using a series of samples, settings, and methods.




27.(p. 23)

The best way to get a feel for the correlation between two variables is to look at a scatter plotagraph made from those two columns of numbers.




28.(p. 23)

Understanding correlation is important because OB questions are not "yes or no" in nature.




29.(p. 25)

Hypotheses takes all the correlations found in studies of a particular relationship and calculates aweighted average.




30.(p. 25)

Meta-analysis offers more compelling support for the potential benefits of social recognition than themethods of experience, intuition, or authority could have provided.




31.(p. 7)

_______ is a field of study devoted to understanding, explaining, and ultimately improving theattitudes and behaviors of individuals and groups in organizations.

A. SociologyB. Organizational behaviorC. Strategic managementD. Social psychologyE. Economics



Learning Objective 1

5

32.(p. 7)

Which of these takes the theories and principles studied in OB and explores the "nuts-and-bolts"applications of those principles in organizations?

A. Human resource managementB. EconomicsC. Social psychologyD. SociologyE. Strategic management




An OB study might explore the relationship between pay and motivation, whereas a _______ studymight examine the best way to structure compensation programs.

A. strategic managementB. anthropologyC. organizational developmentD. economicsE. human resource management

AACSB Standard 6Blooms Taxonomy Comprehension



Which course focuses on the product choices and industry characteristics that affect theorganization's profitability?

A. organizational behaviorB. economicsC. social psychologyD. strategic managementE. human resource management




American Drinks International is a soft drink manufacturer in the carbonated soda industry. The firmis commissioning a study to explore how the company's expansion into the new product segment oftropical fruit flavored soda would affect its profitability. Such a study is addressed in which of theseareas?

A. industrial and organizational psychologyB. human resource managementC. strategic managementD. social psychologyE. organizational behavior

AACSB Standard 6Blooms Taxonomy Application

Colquitt - Chapter 01 #35Difficulty Level Difficult


6

36.(p. 7)

OB research on job performance and individual characteristics draws primarily from studies inA. industrial and organizational psychologyB. economicsC. strategic managementD. sociologyE. marketing




Research on satisfaction, emotions, and team processes found in OB draws heavily from studies in

A. sociologyB. economicsC. strategic managementD. social psychologyE. marketing




Models from _______ are used to understand motivation, learning, and decision making in OB.

A. marketingB. economicsC. sociologyD. strategic managementE. anthropology



Learning Objective 139.(p. 7-8)

The primary outcomes of interest to organizational behavior researchers are:





7

40.(p. 8)

According to the integrative model of organizational behavior, the two organizational-level variablesthat impact individual-level attitudes and behaviors are:

A. job performance and organizational commitmentB. culture and structureC. team processes and team characteristicsD. personality and abilityE. stress and motivation




According to the integrative model of organizational behavior, the two types of group-level variablesthat impact individual-level attitudes and behaviors are:

A. job performance and organizational commitmentB. learning and decision makingC. leadership and teamsD. personality and abilityE. stress and motivation




According to the integrative model of organizational behavior, two of the individual characteristicsthat impact individual attitudes and behaviors include:





The integrative model of organizational behavior includes a number of individual mechanisms thatdirectly impact job performance and organizational commitment. Those mechanisms include:A. leader styles and behaviorB. organizational culture and organizational structureC. team processes and team characteristicsD. personality and abilityE. stress and motivation




8

44.(p. 8)

All of these are individual mechanisms as reflected in the integrative model of organizationalbehavior except:

A. stressB. motivationC. job satisfactionD. learningE. job performance




According to the integrative model of organizational behavior, which of these is an individualoutcome?

A. job satisfactionB. abilityC. job performanceD. personalityE. motivation




What Suzie feels when thinking about her job and doing her day-to-day work is captured in herA. abilityB. job satisfactionC. personalityD. organizational cultureE. leadership style




Which of these individual mechanisms reflects employees' psychological responses to job demandthat tax or exceed their capacities?

A. job satisfactionB. abilityC. job performanceD. leadership styleE. stress




9

48.(p. 9)

Which of these individual mechanisms captures the energetic forces that drive employees' workefforts?

A. MotivationB. abilityC. job performanceD. personalityE. stress




_______ reflect the various traits and tendencies that describe how people act, with commonlystudied traits including extraversion, conscientiousness, and collectivism.

A. leadershipB. stressC. job performanceD. personality and cultural valuesE. organizational structure




Which of these mechanisms dictates how the units within the firm link to other units?

A. organizational cultureB. organizational abilityC. job performanceD. organizational structureE. organizational leadership




Which of these mechanisms captures shared knowledge about the rules, norms, and values that shapeemployee attitudes and behaviors?

A. organizational structureB. organizational abilityC. organizational cultureD. job performanceE. organizational leadership




10

52.(p. 13)

A resource is more valuable if it is:

A. rareB. imitableC. transparentD. simpleE. all of the above




People are inimitable for all of the following reasons except:

A. they create a historyB. they purchase new technologyC. they make numerous small decisionsD. they create socially complex resourcesE. unfortunately, people are not inimitable




According to the survey of executives of 968 publicly held firms, the results revealed that a one-unitincrease in the proportion of the workforce involved in the high performance work practices wasassociated with all of these except:

A. an approximately 7 percent decrease in turnoverB. $27,000 more in sales per employeeC. $18,000 more in market valueD. $3,800 more in profitsE. $638 more in employee bonuses




According to the survey of executives of 968 publicly held firms, the results revealed that a one-unitincrease in the proportion of the workforce involved in the high performance work practices wasassociated with which of these?

A. An approximately 37 percent increase in turnoverB. $627,000 more in sales per employeeC. $918,000 more in market valueD. $3,800 more in profitsE. $1,638 more in employee bonuses




11

56.(p. 15)

In exploring the importance of OB to company performance, the survey of executives of 968 publiclyheld firms included of all of these outcomes except:

A. turnoverB. productivityC. firm survivalD. profitabilityE. market value




According to the study focused on initial public offerings, firms who valued OB had a _______percent higher survival rate than firms who did not value OB.

A. 71B. 19C. 47D. 50E. 3




According to the study focused on Fortune's "100 Best Companies to Work for" list, the resultsrevealed which of these?

A. The "100 Best" firms were more profitable than their peersB. The "100 Best" firms were less profitable than their peersC. There was no difference in the profitability of "100 Best" and their peersD. The "100 Best" firms actually had a 19 percent higher turnover rate than their peersE. The "100 Best" firms lost market value by more than 50 percent after getting on the list due to

heavy expenditure related to value placed on OBAACSB Standard 6

Blooms Taxonomy KnowledgeColquitt - Chapter 01 #58Difficulty Level Difficult


According to the Rule of One-Eighth,

A. At least 88 percent of organizations will do everything necessary to put people first and therebybuild profits

B. At best 12 percent of organizations will actually do what is required to build profits by puttingpeople first

C. 75 percent of organizations won't believe the connection between how they manage their peopleand the profits they earn

D. 38 percent of the organizations try to make a single change to solve their problemsE. One in eight organizations miserably fail at making the people to profit connection




12

60.(p. 19)

Jeffery Pfeffer's Seven Principles of Successful Organizations include all of these except:

A. selective hiringB. extensive trainingC. sharing informationD. downsizingE. high and contingent compensation




Philosophers argue that there are various ways of knowing things. The text addresses all of theseexcept:

A. experienceB. authorityC. scienceD. intuitionE. exhibition


Colquitt - Chapter 01 #61Difficulty Level EasyLearning Objective 4

62.(p. 21)

Scientific studies are based on the scientific method originated by Sir

A. Jeffery PfefferB. Frederick TaylorC. Charles DarwinD. Francis BaconE. Robert Hogan




A collection of assertions that specify how and why variables are related, as well as the conditions inwhich they should (and should not) be related refers to aA. hypothesisB. verificationC. theoryD. dataE. none of these



13

64.(p. 22)

_______ are written predictions that specify relations between variables.

A. HypothesesB. VerificationsC. TheoriesD. DataE. None of these



65.(p. 23)

Which of these abbreviations represent the correlation?

A. cB. xC. rD. hE. d




_______ summarize the statistical relationships between variables.

A. DataB. CorrelationsC. ObservationsD. CollectionsE. Methods of knowing




Correlation can be positive or negative and can range from:

A. -1 to + 1B. -.5 to + .5C. -1 to + 10D. .1 to 1E. None of these




In organizational behavior research, a correlation of .50 is considered:





14

69.(p. 24)











In organizational behavior research, a correlation of + 1 is considered:

A. weakB. unimpressiveC. moderateD. uselessE. perfect




Which of these takes all the correlations found in studies of a particular relationship and calculates aweighted average of them?

A. human resource managementB. resource-based viewC. meta-analysisD. strategic managementE. method of intuition




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73.(p. 25)

A meta-analysis conducted on the effects of social recognition and job performance across studiesconducted in 96 different organizations in the service industry indicates an average correlation of_______.

A. .66B. .50C. -1D. .21E. .03



Learning Objective 5Scenario: Ben BarrackAs a student, you have been attending the local university majoring in Business. You have signed upfor this course on Organizational Behavior. You are also working as an assistant manager at a localrestaurant where Ben Barrack is the manager. When Ben finds that you are enrolled in an OB course,he laughs and says OB is common sense, you don't need a course on it and that if you take strategicmanagement, it gives you the same information. Ben comments that the only thing he needs to worryabout is the job performance of his employees. Having just studied this chapter, respond to thefollowing questions and Ben's comments and beliefs.

Colquitt - Chapter 01

74.(p. 7)

As Ben suggested, does strategic management gives you the same information as OB?

A. YesB. No



75.(p. 8)

Ben suggested that he only needs to worry about the job performance of his employees. Afterlearning about the integrative model of OB, you might explain that there is one other key outcomethat he should worry about:

A. organizational commitmentB. self-actualizationC. relatedness needsD. downsizing practicalityE. none of these




You should tell Ben that according to the integrative model of OB, the following two conceptsrepresent individual mechanisms that have a direct impact on job performance.A. stress and motivationB. personality and abilityC. team processes and team characteristicsD. leadership styles and behaviorsE. organizational culture and organizational structure




16

77.(p. 8)

If Ben truly wants to be an effective manager at this restaurant, he should be concerned with which ofthese?

A. organizational mechanismsB. group mechanismsC. individual mechanismsD. individual characteristicsE. all of these



Learning Objective 2Scenario: You Be the ConsultantYou have been just hired as an assistant to a leading consultant at Consultants-R-Us International.The firm specializes in employee personality. A recent client made this comment to your boss:"because people come and go in an organization, financial resources are the only resources thatmatter." Your boss gives you the assignment to show the client how and why people matter.

Colquitt - Chapter 01

78.(p. 13)

Using the _______, you should be able to show the client that people are rare and inimitable.

A. method of intuitionB. resource-based view of the organizationC. method of authorityD. rule of one-eighthE. cost-based approach




Consultants-R-Us specializes in employee personality. According to the integrative model of OB, thefirm is specializing in:

A. an individual outcomeB. an organizational mechanismC. a group mechanismD. an individual characteristicE. none of these




When explaining to the client, you should explain the inimitability of people by drawing on all of thefollowing concepts except:

A. historyB. numerous small decisionsC. one big decisionD. socially complex resourcesE. all of these concepts should be drawn upon




17

81.(p. 7)

OB can be contrasted with two other courses commonly offered in management departments: _____and strategic management.

A. project managementB. business managementC. human resource managementD. operations managementE. financial management




When a firm expands into a new product segment, it is known as:

A. market development.B. diversification.C. market penetration.D. concept development.E. product proliferation.



83.(p. 7)

_____ research is vital to research on team characteristics and organizational structure.

A. Social psychologyB. Industrial and organizational psychologyC. AnthropologyD. EconomicsE. Sociology




_____ research helps inform the study of organizational culture.

A. Social psychologyB. Industrial and organizational psychologyC. AnthropologyD. SociologyE. Economics




18

85.(p. 8)

According to the integrative model of organizational behavior, trust, justice, and ethics are:A. individual mechanisms.B. organizational mechanisms.C. group mechanisms.D. individual outcomes.E. group outcomes.




According to the integrative model of organizational behavior, which of the following is anindividual outcome?

A. Job satisfactionB. AbilityC. PersonalityD. Organizational commitmentE. Motivation




Which of the following reflects the degree to which employees feel that their company does businesswith fairness, honesty, and integrity?

A. Job satisfactionB. Trust, justice, and ethicsC. Team processesD. Personality and abilityE. Motivation



88.(p. 9)

Which of the following deals with how employees gain job knowledge and how they use thatknowledge to make accurate judgments on the job?A. Team processesB. Trust, justice, and ethicsC. Learning and decision makingD. Personality and abilityE. Motivation



19

89.(p. 9)

Which of the following affects the way people behave at work, the kinds of tasks they are interestedin, and how they react to events that happen on the job?A. AbilityB. Trust, justice, and ethicsC. Learning and decision makingD. Team characteristicsE. Personality and cultural values




Which of the following describes the cognitive abilities, emotional skills, and physical abilities thatemployees bring to a job?A. AbilityB. Personality and cultural valuesC. Trust, justice, and ethicsD. Learning and decision makingE. Team characteristics




Which of the following influences the kinds of tasks an employee is good at and those with which anemployee may struggle?

A. PersonalityB. AbilityC. Trust, justice, and ethicsD. Learning and decision makingE. Cultural values




Which of the following summarizes the qualities that teams possess, such as their norms, their roles,and the way members depend on one another?

A. Team processesB. Team innovationC. Team characteristicsD. Team problem solvingE. Team responsibilities




20

93.(p. 10)

Which of the following summarizes how teams behave, including topics like cooperation, conflict,and communication?

A. Team responsibilitiesB. Team innovationC. Team characteristicsD. Team processesE. Team problem solving




Which of the following summarizes the process by which individuals attain authority over others?

A. Team characteristicsB. Team processesC. Leader styles and behaviorsD. Team responsibilitiesE. Leader power and influence




Which of the following captures the specific actions that leaders take to influence others at work?

A. Leader styles and behaviorsB. Team processesC. Team characteristicsD. Team responsibilitiesE. Leader power and influence




Which of the following mechanism captures "the way things are" in an organization?

A. Organizational structureB. Organizational abilityC. Organizational leadershipD. Job performanceE. Organizational culture




21

97.(p. 13)

Which of the following statements about the resource-based view of organizations is false?

A. It describes what exactly makes resources valuable.B. It describes what makes resources capable of creating long-term profits for the firm.C. A firm's resources include financial and physical resources.D. A firm's resources include resources related to organizational behavior.E. It suggests that the value of resources depend on a single factor.




According to resource-based view, a resource is more valuable when it is rare and:

A. regular.B. simple.C. inimitable.D. transparent.E. common.




Which concept captures the idea that people make many small decisions day in and day out, week inand week out?

A. Numerous small decisionsB. Resource-based viewC. Meta-analysisD. Rule of one-eighthE. Socially complex resources




According to Jeffery Pfeffer's Seven Principles of Successful Organizations, ______ suggests thatemployers must work hard to measure individual characteristics that cannot be supplied by training,such as personality.

A. Sharing informationB. Extensive trainingC. Selective hiringD. Reduction of status differencesE. High and contingent compensation




22

101.(p. 7)

Define organizational behavior. How does it differ from human resource management?

OB is a field of study devoted to understanding, explaining, and ultimately improving the attitudesand behaviors of individuals and groups in organizations. HRM, on the other hand, takes the theoriesand principles studied in OB and explores the "nuts-and-bolts" applications of those principles inorganizations.



102.(p. 8)

Illustrate the integrative model of organizational behavior using a diagram.

See Figure 1-1 on page 8 in the text.




Identify the key individual outcomes in the studies of organizational behavior and describe the factorsthat affect these key outcomes.

The key individual outcomes in studies of organizational behavior are job performance andorganizational commitment. The factors that affect these outcomes are individual mechanisms (jobsatisfaction; stress; motivation; trust, justice & ethics; and learning & decision making). Individualmechanisms, in turn, are driven by organizational mechanisms (organizational culture and structure),group mechanisms (leadership: styles & behaviors, and power & influence; and teams: processes andcharacteristics), and individual characteristics (personality & cultural values and ability).

AACSB Standard 6Blooms Taxonomy AnalysisColquitt - Chapter 01 #103Difficulty Level Moderate


Using the resource-based view of the organization, explain how people are a valuable resource.Provide an example to justify your position.

People are rare and inimitable. The inimitability of people can be described using the following threereasons: history, numerous small decisions, and socially complex resources. See figure 1-2 in thetext. Student answers will vary for the last part of the question.

AACSB Standard 6Blooms Taxonomy Analysis and application



23

105.(p. 21-25)

Briefly describe the four different ways of knowing things. Which way do you believe provides thesoundest rationale and most compelling support?

The four ways are: method of experience, method of intuition, method of authority, and method ofscience. The method of science provides the soundest rationale and most compelling support forarguments given that predictions are tested with data.

AACSB Standard 6Blooms Taxonomy AnalysisColquitt - Chapter 01 #105Difficulty Level Moderate


24

ch1 SummaryCategory # of Questions

AACSB Standard: 10 23AACSB Standard: 11 3AACSB Standard: 3 24AACSB Standard: 6 55Blooms Taxonomy: Analysis 2Blooms Taxonomy: Analysis and application 1Blooms Taxonomy: Application 10Blooms Taxonomy: Comprehension 11Blooms Taxonomy: Knowledge 81Colquitt - Chapter 01 107Difficulty Level: Difficult 17Difficulty Level: Easy 15Difficulty Level: Moderate 73Learning Objective: 1 16Learning Objective: 2 43Learning Objective: 3 24Learning Objective: 4 8Learning Objective: 5 14

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mgs 3400 quiz1

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