Metro Transit

INTELLIGENT TRANSPORTATION

SYSTEMS (ITS)

CUSTOMERBENEFITS

• Customers may get personalized trip itineraries on the Internet at

• www.mymetrobus.com• Metro information is available 24/7

Automated Trip Planning

Automated Trip Plannerhttp://www.mymetrobus.com/

Itinerary Choices

Itinerary Results

Real Time Schedule Information for

Passengers

• Possibly added to Internet Trip Planner• Possibility of additional digital

information signs at major bus stops.• Possible access via Cell Phone or PDA• Possibility of Automated Telephone

Response Technology

Customer Travels to Recommended

Bus Stop Location

Provide passengers with visual impairmentsthe same information other customers have

External Route Announcements

Fare box equipment accepts:• Cash fares• Transfers – magnetically encoded with expiration time• Passes – magnetically encoded with valid dates• 10-Ride Cards – automatically deducts rides• One-Day Pass product – may be purchased from Operator• 2-4-$6 Pass product – may be purchased from Operator

on Saturdays, Sundays & Holidays

Fare box equipment records:• Fare media by type (i.e., 31-Day, UW Employee, etc.)• Fare media by expiration date • Fare media by time of day and location.

Customer Boards Bus and Pays Fare

Internal Stop Announcements

• Both audio and visual internal stop announcements

• 1,090 bus stops have been programmed for internal announcements, representing approximately 50% of all Metro bus stops

• These announcements keep Metro in compliance with ADA and Transit & Parking Commission policy

• Time and Date display added in Fall of 2006

Digital Display Signs

TRANSIT OPERATOR BENEFITS

• Single Point of login to Radio, Fare Box and Destination Sign.

• New Fare Box Equipment helps with fare and transfer validation

• Mobile Data Terminal provides operator schedule information as well as voice radio control and passenger messaging

Transit Operator Benefits

Mobile Data Terminal (MDT)

• Allows driver to send emergency signal to Dispatch

• Enables Driver and Dispatcher to have voice contact in emergency situations

• If warranted, Dispatcher can contact 9-1-1

• 9-1-1 can then communicate directly with Metro Driver

Mobile Data Terminal (MDT)

Fixed-Route & Paratransit

• Enables driver to make automated transfer requests

• Allows driver to receive text messages from Dispatch and then reply back to Dispatch

• Plays prerecorded informational messages

Mobile Data Terminal (MDT)

Fixed-Route & Paratransit

OPERATIONS SUPERVISOR

BENEFITS

• Controls the two-way radio• Displays Metro Transit time & date • Displays driver fixed-route and

paratransit schedule information• Allows Supervisor to send and

receive messages to/from Drivers & Dispatch

Mobile Data Terminal (MDT)

Road Supervisor Functions

Mobile Data Terminal (MDT)

Road Supervisor Functions

• Controls the two-way radio• Displays Metro Transit time & date • Displays driver fixed-route and

paratransit schedule information• Allows Dispatcher to send and

receive messages to/from Drivers & Road Supervisors

Operations Dispatch Terminal Dispatch Supervisor

Functions

Operations Dispatch Terminals Dispatch Supervisor

Functions

Fixed-Route Paratransit

Automatic Vehicle Location (AVL)

• 800 MHz Trunked Voice Radio System- Metro purchased new radio tower equipment that is being utilized by Metro, MPD, MFD & other city

agencies

• Vehicle Area Network - Every bus is equipped with a computer, MDT, Global

Positioning Satellite (GPS) antenna/receiver and voice & data radio

- Metro facility has wireless Local Area Network (LAN) to constantly update buses with current route & announcement data

• 2,034 Bus Stops Surveyed- Each bus stop had to be located by latitude & longitude- Precise distance between each bus stop had to be

recorded

MAINTENANCE

SUPERVISOR BENEFITS

ELECTRONIC TRANSMISSION OFENGINE PROBLEMS

Maintenance Supervisors May Monitor

• Hot engines• Low oil• Transmission malfunctions

AVL Map Application

Maintenance Supervisors mayuse application to:

• locate disabled buses• communicate with Transit Operators

METRO’S SERVICE DEVELOPMENT STAFF TEAM BENEFITS

forRoute & Schedule Recommendations

Automatic Passenger Counters (APC’s)

Infra-red Beams Provide AccurateBoarding & Alighting Passenger

Counts

• Beams are located in stairwell at front & rear doors• 40 fixed-route buses equipped with APC’s are rotated throughout the route system every four days• Information may be tracked to the bus stop location level for route & schedule planning purposes• Provides federally mandated ridership data

AVL Playback Feature

Used to evaluate the on-time performance of revenue service

• Provides Transit Scheduler with more accurate information to determine travel time between scheduled time points

•Playback Module is Extremely use for Passenger Complaint Resolution, especially schedule adherence issues.

Fare Box Planning Data

Used to evaluate passenger boardings by fare media type

• Provides Service Development Team with information to determine passenger boardings by route and time of day

• Provides more accurate means of reporting monthly ridership data

TRANSIT PARTNER BENEFITS

Fare Box Data

Used to report unlimited-ride pass customer boardings

for contracting partners

• Provides accurate pass usage data for program evaluation and billing purposes

POLICY MAKER

BENEFITS

Improved Data forDecision Makers

Metro staff is able to provide policy makers with more accurate data for

purposesof considering:

• Fare changes• Route and schedule changes• Transit unlimited-ride pass agreements