metadata-based service delivery portal framework · pdf filecan be integrated with payment...
TRANSCRIPT
ServicePlus
A metadata-based, single, unified, service delivery portal that
can be used by citizens to query, apply for, track and lodge
grievance against a service and by government to configure any
service
Allows any department at any level of
government to define and configure its service in terms of beneficiary profile, service
charges, payment mechanism, service delivery modes, application form
and backend processes
Define grievance redressal policy for a service
Integrate back-end applications with service work flow
Launch a service within minutes
Deliver service
Manage kiosk policies
Monitor performance of government functionaries and kiosk operators
Provides a single, unified portal for the citizen
to Query his/her eligibility for any service provided by the government
Register and manage all enclosures which can be re-used across all
services
Apply for any service provided by the government and track it online as
well as over email or mobile
Access details about any service provided by the government
Receive alerts on new services announced by the government or
changes to the definition of existing services
Lodge grievance in case of deficiency in service or failure to deliver
service
Apply on behalf of a citizen and track their
status
Manage their engagement with the
government
Based on Open Source tools and Technologies
Can be used in any UNICODE enabled Indian language
Is e-mail and SMS enabled
Departments can configure for 2D-bar code and digital
certificate as per the requirement of individual services
Citizen can access either the national portal or State-specific
portals to access the services
Can integrate with back-end applications through a uniform
interface
Can be integrated with Payment Gateway
Can be easily integrated with back-end applications using a
standard interface
Can deliver important interfaces through mobile
Service Definition
Coverage
Definer’s Address
Beneficiary Profile
Submission
Submission
Charges
Process Flow
Process Flow
Application Form
Personal Appearance Requirement
Service Deliverables
Service Deliverables
Service Deliverables
Output Certificate Layout
Grievance Policy
Submission of Application Form