Melissa at Lockheed Martin2009-2012

A New Beginning

» Hired as Video Library Media Manager, Melissa orchestrated a new Video Library database, created a new process for converting DVD videos, provided recommendations, installed and trained staff on new technology and software needed.

» Impressed with Melissa’s work on the Video Library in 3 short months, management requested Melissa’s assistance on writing a new Multi-Media Management Standard to be used on the Hanford site for Department of Energy contractors.

DMCS

» While working on the Multi-Media Management Standard, management requested Melissa’s technical expertise on the new engineering document control release database coming in 2010, known as DMCS.

» Replacing a 10 yr old database, DMCS was a COTS product, configured for use on the Hanford site.

What is DMCS?

» Bentley eB Insight Platform» Nuclear Engineering Software» Configuration Management» Document Management» Equipment Management» Plant Management» Change Management» Vendor Submittals

System Specs

» Web Based» SQL Server» Relational » Object Oriented» Database» SSRS Reporting & eQL Reporting» 600,000 Documents» 100,000 Objects» 1600 Users

DMCS Training

» Having experience in training both classroom and web training, Melissa created all training guides for all users of the system, including video training guides for basic features. These training guides then drove business processes across the site.˃ In all, Melissa has written 70+ user guides and personally trained 900

of the current 1600 users.

DMCS Complexities

» DMCS supports the engineering process for 3 primary contractors. ˃ Communication and procedure changes must come from each contractor’s management.˃ Not all contractors function or perform work in the same way. ˃ Each contractor manages their own document control staff processing vendor submittals

into DMCS.

» eB created the software functionality for active nuclear facilities. ˃ Hanford is not an active nuclear facility. ˃ eB designed the core functionality of this software to manage the life cycle of equipment

within a facility, with the document as a related object changed after the fact.˃ Hanford Site focus is on the document as the focal point, with the equipment changes

coinciding.˃ The software functionality is robust. The learning curve was steep.

» Hanford Site is slow to change˃ ~11,000 employees spread out across 3 contractors with varying scopes of work.˃ Hanford engineering community still relies heavily on paper.

» DMCS forces a level of configuration control on the Hanford site that management wanted but the field was not prepared for.

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DMCS Reports & Searches

» As complex as DMCS was, searching the system became a challenge for users. Already a liaison between Document Control and the DMCS software team , Melissa became the DMCS reports and searches lead. ˃ For the searches that could be created within DMCS, Melissa worked

with the users to create the needed searches.˃ For those that required more technical solutions, Melissa worked with

the software team to convert design and data requirements into useable SQL Server Reports that could be incorporated into DMCS.

SPOT AWARDS

Thank you for your contribution to the Document Management & Control System

(DMCS) implementation. It was an extraordinarily difficult task that

demanded creativity, technical innovation, analytical skills and many long hours. As reporting and searches lead, a document control representative and a key person for communicating with the customer’s

engineering organizations, you performed admirably. Especially notable is your ability to quickly translate document

control’s and the engineering’s needs into workable solutions with the eB product.

The project could not have succeeded without you.

Document Control Specialist

» Melissa was promoted to Lead Document Control Specialist, assisting the manager in all management responsibilities for the department while still working with the DMCS team.˃ As Lead Document Control Specialist, Melissa managed all processes

and procedures for both Engineering Document Control and Vendor Submittal Document Control.

˃ Melissa assisted with budget management & analysis as well as staffing decisions.

˃ Melissa also was the Subject Matter Expert for all configuration control process questions regarding DMCS.

˃ Melissa continued to provide search and report assistance as well as training for DMCS during this time.

DOE Conference

» After a DOE teleconference with other DOE sites hearing about the software struggles they were experiencing regarding for document management, Melissa visualized sharing current DMCS technology with other DOE locations.

» Melissa wrote an abstract and submitted it to speak at the DOE Information Management Conference which was approved and selected for presentation at the April 2012 conference.

DOE Conference

» Melissa presented to DOE the same week she graduated with her MBA from Western Governors University Washington.

WGU Graduation

» Melissa presented to DOE the same week she spoke at her graduation ceremony receiving her MBA from Western Governors University (WGU) Washington.

» Her speech can be seen by clicking on the picture.

DMCS Project Lead

» Due to re-structuring, an upgrade to DMCS and new projects for the DMCS team, Melissa was promoted to DMCS Project Lead, taking on the project management responsibilities.˃ Melissa assisted with budget management & analysis as well as

priority and organizational structure decisions.˃ Melissa managed the project schedule, project plan and technical staff

working on the projects as well as assists in DMCS system design as functional administration staff.

˃ Melissa continued to provide search and report assistance as well as training for DMCS during this time.

Personal References

6/2012“Melissa again thanks for taking the initiative with this situation. These stats are pretty darn good.Thanks.”

2/2012“Thank you Melissa:This is good feedback for me to share with WRPS customers and their management.”

3/2012“Your team is awesome! Last month I got an email with the first version of this document at 9MB. Just now I received the next revision, twice, for a grand total of 20KB – a 10 fold reduction in size. I just looked at the file and it appears now to be at 18MB, receiving that PDF twice certainly would have put me in “email jail”, but the link works great. Your efforts are much appreciated.”

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2/2010“The Multi-Media Library Management Assessment was submitted today. Thank you again for your quality job on getting this action completed.”

8/2010“Just another example of what a wonderful job Melissa is doing for DMCS. She has done an excellent job of providing users guides and training to the Release station people, engineers, and designers. And sometimes the users are not very nice or happy. She is providing excellent customer support to DMCS. Thank you.”

9/2010“Thank you Melissa. You have been excellent to work with. “

10/2010“Melissa has done a great job as our reports and searches lead. The database structure is complex and the user’s needs varied, but Melissa has stepped up time and again.”

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2/2011“Melissa,I have printed out the user guide for WIP Rev 01, and I understand the process, seems how I have already had an Initial Release. I have also had 2 WIP drawings, and I am scared that it is so easy! J This was a great addition to our system. Thanks!”

6/2-11“Melissa,I just tried out your report and all I can say is Wow! That is so easy to use – I wish I had it Saturday afternoon! You can bet I will use it on my remaining farms and I will forward it to the rest of the folks in my group because we are often called upon to search old drawings!Thanks very much for all the work!”

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DMCS Customer Opinions

» “HDCS is a four letter word now.”--MSA System Engineer/Design Authority

» “The improvement of the relationships between documents, changes to those documents and equipment related to those documents has increased since moving to DMCS. The data base is easy to use and allows retrieval of information in a variety of ways, document number, engineer, system, equipment etc. This allows for fast retrieval if you do not know the document number when searching.”

--CIO/Records Management & Document Control

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DMCS Customer Opinions

» “DMCS is a 1-stop shopping experience for documents under configuration control! Everything you want or need to know about a document under configuration control is located within this application including a link to the record and change documentation that is maintained in the electronic repository. There is no need to look elsewhere, only one place that provides all the current information.”

--Document Control & Record Management Program Lead

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DMCS Customer Opinions

» “I have really enjoyed working with DMCS. I have confidence in the configuration control provided by the DMCS system. I have found the search capabilities invaluable for research and reference tasks. It is an improvement on our previous system in that it allows much more data to be collected and searched on for each drawing. It also allows reference files to be associated with the drawing.”

--Electrical Designer

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DMCS Customer Opinions

» “Configuration Management is the foundation of a solid document control program. eB delivered the product spot on and Lockheed Martin builds on that foundation. Great processes and innovative automation continues the expansion of DMCS and realigns the Engineering community to electronic media.”

--Contents & Records Management Director

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